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Automatically detect, link, and propose major case candidates with AI Many teams already rely on Predictive Intelligence to surface potential major issues by clustering structured case data. Major Cases Similarity Search complements this with a se...
Your existing workflows are great, but the future of enterprise process management is hybrid. See the exact, replicable steps we took to integrate Now Assist skills and AI Agent...
ServiceNow as an MCP Client: Agents That Reach Beyond the Platform. ServiceNow AI agents aren't boxed in anymore. As an MCP client, they can call external MCP servers to pull re...
Learning Strategic Portfolio Management doesn't have to be overwhelming. ServiceNow provides a comprehensive library of YouTube playlists covering everything from foundational c...
Cloud spending, software licensing, and business accountability are becoming increasingly connected, but many organizations still manage them through separate teams, tools, and ...
Cloud spending, software licensing, and business accountability are becoming increasingly connected, but many organizations still manage them through separate teams, tools, and ...
Thank you for taking the time to watch this video! If you’re interested in attending a live session, feel free to register using this link. Upcoming Instance Security Webinars: ...
You ask, and ServiceNow Otto gets the work done. It supports every employee, customer, and support team, wherever and however they work. ServiceNow Otto handles requests from si...
What if a P1 incident showed up in front of your eyes the second it needed your attention, without you touching your phone? That's the idea behind our recent Live Codin...
Explore how Update Set Management works for the Implementation Agent, focusing on uploading and previewing a batch update set in ServiceNow Otto for Setup. ServiceNow product do...
As organizations accelerate adoption of the ServiceNow AI Platform, security, privacy, identity, and encryption remain top priorities. To help our ecosystem build the skills nee...
Can a ServiceNow AI agent reach outside the platform for help when it doesn't have the answer internally? In this episode, Sayan and Sujan answer that with a live build, not jus...
Most AI pilots work fine, and that's what makes them so hard to argue with. The demo goes well, the model does its job, and then a year goes by and nobody can point to a number ...
As federal agencies face growing scrutiny over cost control and measurable outcomes, the Department of the Air Force is advancing an enterprise approach to modernization. Join t...
Government missions depend on turning scattered data into actionable intelligence. Join this session to learn how agencies use ServiceNow’s semantic metadata and knowledge graph...
In today’s federal, state, and local environments, cyber threats evolve faster than traditional perimeter defenses. Users, devices, and applications move constantly while data f...
How do you move from reactive ticket-taking to a proactive, data-driven IT organization? In this implementation masterclass, a digital transformation leader from the Center for ...
As federal, state, and local policies evolve, agencies must implement new directives quickly while maintaining consistent, trustworthy services for constituents. In this panel, ...
The National Science Foundation (NSF) is transforming how it manages, shares, and acts on data by leveraging the power of the ServiceNow Platform. Join this session to learn how...
As the U.S. Army modernizes logistics and personnel systems for a dynamic operational environment, Soldier Equipment and Asset Management (SEAM) is transforming how gear is trac...
In the federal mission, “customer” can mean citizens, mission partners, or other agencies, yet customer experience and service delivery often operate in silos, limiting visibili...
Traditional portfolio management relies on manual decisions, siloed tools, and delayed responses to change. That model can't keep up in a world where speed, adaptability, and co...
The National Cancer Institute's Digital Services Center evolved from information technology service management and IT automation to an enterprise development platform as a servi...
Meeting Federal Information Security Modernization Act mandates while enabling rapid system deployment continues to challenge agencies. In this session, we will demonstrate how ...
Operational technology (OT) that powers federal infrastructure – including power grids, defense installations, and transportation systems – often sits outside traditional IT man...
