Learning Strategic Portfolio Management doesn't have to be overwhelming. ServiceNow provides a comprehensive library of YouTube playlists covering everything from foundational concepts to advanced mastery on our ServiceNow Community Youtube. Whether you're just starting out or deepening your expertise, these playlists form a complete learning ecosystem tailored to your journey.

Over 250 videos across implementation, best practices, release updates, and hands-on tutorials. Pick what fits your role and where you are in your adoption.

Core Foundations

Start here for strategic context and product overview

Strategic Portfolio Management (SPM) General

Best for: New users, executives, anyone needing strategic context before diving into configuration

This is your entry point. SPM General covers the purpose and power of Strategic Portfolio Management at the conceptual level. You'll explore what SPM is designed to do, why it matters for strategy-to-execution, and how it supports Standard, Professional, and Professional Plus licensing tiers.

Estimated video length: 5-20 minutes each

Collaborative Work Management (CWM) General

Best for: Teams adopting CWM, managers seeking unified work visibility, practitioners interested in agile delivery

CWM brings teams together in one place to plan, prioritize, and deliver faster. This playlist introduces Boards, Docs, Incident Management integration, and how CWM unifies work across the organization. If your team is scattered across tools and you need a single workspace, this is the right starting point.

Estimated video length: 5 - 15 minutes each

Hands-On Learning

Learn by doing: step-by-step tutorials for every major feature

How to Use Strategic Portfolio Management (SPM)

Best for: Day-to-day SPM users, implementation teams, anyone learning by doing

Practical, task-focused tutorials that walk you through key features step by step. Each video focuses on a single SPM capability with clear instructions. This playlist is indispensable when you're actually using SPM daily and need to figure out how to do a specific task without digging through documentation.

Estimated video length: 2 - 5 minutes each

Now Assist for SPM

Best for: Users ready to adopt AI, demand managers, portfolio teams leveraging automation

Discover how Otto (previously called Now Assist) supercharges SPM with conversational AI. Learn about Conversational Demand Creation, how to use Otto for workflow acceleration, and AI-powered features that speed up portfolio decisions. This playlist is essential if you're using or considering AI assistance in SPM.

Estimated video length: 10-20 minutes each

Release Updates & Community

Stay current with regular updates and expert-led webinars

What's New in Strategic Portfolio Management (SPM) Australia

Best for: Release managers, technical leads, anyone responsible for platform upgrades

Watch this to understand new features, updates, and changes in the Australia release. This playlist keeps you informed about product evolution and helps your team stay aligned with the latest capabilities without digging through release notes.

Estimated video length: 2 - 10 minutes each

SPM Academy

Best for: Anyone seeking continuous learning, best practice benchmarking, monthly expert-led sessions

The flagship monthly webinar series. SPM Academy meets the last Thursday of every month at 8am PT with ServiceNow experts sharing best practices, customer success stories, and advanced techniques. This is where you connect with the community and learn from peers at scale.

Estimated video length: 20-45 minutes each

ServiceNow Exchange: SPM

Best for: Anyone looking for a complete SPM event library in one place

The aggregated SPM event hub. This playlist brings together SPM Academy sessions, What's New releases, and other Live on ServiceNow SPM events in one place. Think of it as your single destination to find high-value SPM content without hunting across multiple playlists.

Estimated video length: 30-45 minutes each

Deep Dives & Integration

Master end-to-end workflows and cross-platform integration

ServiceNow Strategic Portfolio Mgmt (SPM), EA & CWM: End-to-End Deep Dives

Best for: Enterprise architects, cross-platform implementers, strategic planners

This comprehensive playlist connects SPM, Enterprise Architecture, and CWM into a unified picture. If you're implementing across multiple modules or need to understand how they work together end-to-end, this is your reference. Ideal for architects and senior implementers who need holistic system design.

Estimated video length: 30-50 minutes each

Module Mastery

Deep expertise in the four core SPM & CWM applications

SPM Application: Strategic Planning

Best for: Strategic planners, resource managers, executives managing portfolio decisions

Master the Strategic Planning Workspace, the heart of SPM. Learn how Strategic Planning integrates Resource Management, Capacity Planning, and Portfolio Governance. This module sits at the center of strategy alignment, so understanding it deeply pays dividends across all other modules.

Estimated video length: 10-20 minutes each

SPM Application: Project Portfolio

Best for: Portfolio managers, PMO teams, project leadership

Focused content on Project Portfolio management. While smaller in video count, this playlist covers the essentials of portfolio governance, project tracking, and portfolio-level decision making. Perfect for project management offices (PMO) and portfolio managers.

Estimated video length: 10-20 minutes each

SPM Application: Demand Management

Best for: Demand managers, portfolio intake teams, process owners

Demand Management is the front door of SPM. Learn how to capture, assess, and qualify incoming demands before they become projects. This playlist covers intake processes, assessment frameworks, and how demand flows into the portfolio. Essential for anyone managing the demand-to-project pipeline.

Estimated video length: 10-20 minutes each

Recommended Learning Paths

Tailor your playlist journey to your role

If you're an executive or portfolio leader

Start with: SPM General, then SPM Academy (monthly) and ServiceNow Exchange for strategic updates. These give you the business impact and governance framing without implementation details.

If you're implementing SPM + CWM

Follow this sequence: SPM General → CWM General → End-to-End Deep Dives → How to Use SPM → module-specific playlists (Strategic Planning, Project Portfolio, Demand Management) → SPM Academy for ongoing best practices.

If you're a day-to-day SPM or CWM user

Focus on: How to Use SPM for immediate productivity, plus the specific module playlist for your role. SPM Academy monthly sessions keep you current on best practices.

If you're adding Enterprise Architecture to your roadmap

Add to your path: EA General, then optionally explore End-to-End Deep Dives for integration understanding. EA Academy and What's New sessions keep you current.

Optional Extensions

Enterprise Architecture (EA): Go Deeper

While SPM and CWM are commonly implemented together, Enterprise Architecture offers additional value for organizations looking to align IT systems with business strategy. The playlists below extend your learning into EA governance, architecture mapping, and technology planning.

ServiceNow Enterprise Architecture (EA) General

Best for: Enterprise architects, IT leaders, anyone mapping applications and technology landscapes

ServiceNow Enterprise Architecture creates a structured framework connecting business strategy with IT systems. Learn how to map applications, data, and processes to drive strategic alignment. Ideal if your organization needs technology planning integrated with portfolio management.

Estimated video length: 10-20 minutes each

What's New in Enterprise Architecture (EA) Australia

Best for: EA practitioners, architects managing EA implementations, platform upgrade owners

Stay current with new features and changes in the Australia release of Enterprise Architecture. Quick, focused updates to keep you aligned with the latest EA capabilities.

Estimated video length: 2-5 minutes each

ServiceNow Exchange: EA

Best for: Enterprise architects seeking peer perspectives, organizations exploring EA governance

ServiceNow Exchange events focused on Enterprise Architecture. Connect with peers and industry experts discussing EA strategy, implementation approaches, and best practices.

Estimated video length: 20-45 minutes each

Quick Reference: All Playlists at a Glance

Playlist	Videos	Category
SPM General	45	Foundations
CWM General	23	Foundations
How to Use SPM	42	Hands-On
What's New SPM Australia	23	Release
SPM Academy	57	Community
ServiceNow Exchange: SPM	73	Community
End-to-End Deep Dives	21	Deep Dives
Now Assist for SPM	16	Hands-On
Strategic Planning	26	Modules
Project Portfolio	8	Modules
Demand Management	14	Modules
EA General (Optional)	51	Extensions
What's New EA Australia (Optional)	9	Extensions
ServiceNow Exchange: EA (Optional)	6	Extensions

250+ Videos, One Complete Learning Ecosystem.

ServiceNow's YouTube playlist library is designed to grow with you at every stage of your journey. Whether you're assessing whether SPM and CWM are right for your organization, implementing across your enterprise, or optimizing after go-live, there's content tailored to your moment.

Start with your role above, pick your first playlist, and move through the content at your own pace. The community is behind you every step of the way.

Next Steps

• Find your role above and start with the recommended first playlist
• Subscribe to SPM Academy for monthly expert-led webinars the last Thursday of every month at 8am PT
• Bookmark ServiceNow Exchange as your hub for all SPM, EA and CWM events and updates
• Connect with the community in the SPM Community to ask questions and share best practices