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In this demo, see how Gen AI automates the mapping of incoming regulatory alerts to internal business controls in ServiceNow Integrated Risk Management (IRM), making compliance easier and faster. This expands the capability of IRM to include automated mappi...
In this demo, see how Gen AI can be used to summarize risk event data throughout its lifecycle, including root cause analysis, recovery actions, and legal expenses. Risk manager...
Hello Columbus SNUG Members! We are excited to be planning the next Columbus SNUG and are looking for customers who want to host, present or be a part of the planning c...
Activate the Business or Consumer Portal in your ServiceNow instance, enabling self-service for your B2B customers. servicenow servicenowdemo businessportal consume...
The out of the box Enterprise Architecture Operational indicators, Incidents via Service, Problem via Service and Change via Service provide key insight to the operational healt...
Understanding roles across the ServiceNow ecosystem helps clarify responsibility, expectations, and growth paths.
_A quick note before we get into it: An airline boarding process is inherently physical — people walking down aisles, stowing bags, finding seats. You can't fully digitize that ...
Overview This article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of t...
Update Sets are one of the most widely used deployment mechanisms in ServiceNow. However, a very common — and risky — practice still exists in many projects: adding data records...
Today's guest is Amber Robertson, Senior Manager, Application Services (ServiceNow) at Activision Blizzard. Founded in 2008, Activision Blizzard is a global leader in interactiv...
On February 18th, 2026, during our Platform Analytics Academy, this session covered the strategic value of upgrading, common migration issues (visualization, exports, filtering,...
What if ServiceNow could uncover everything inside your Kubernetes ecosystem — from clusters to container image components — and even generate a downloadable SBOM, all within a ...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
If you've ever wondered how to control who can access your APIs and under what conditions, this blog is for you. We'll walk you through REST API Access...
In today’s fast-paced, highly regulated industries like Finance, Pharma, and Healthcare, operational efficiency is not just a goal—it’s a necessity. Enterprises face complex com...
Let’s talk about something that’s been around forever in ServiceNow development — Async vs Before Business Rules. It’s one of those topics that everyone nods at confidently. “Ye...
Preparing for the ServiceNow CSA exam can feel overwhelming if you don’t understand how the exam is actually structured. In this video, I break down the official CSA exam domain...
[](https://davidmac.pro/posts/2026-0...
Learn about the service portfolios and how to use and edit templates in the Enterprise Portfolio Builder in the DPM Workspace. Chapters: 00:28&...
