Learn the first steps on how to configure the Case Summarization skill in Now Assist for CSM from start to finish. This video walks through each step in the Now Assist Admin Console - inputs, prompts, triggers, access, availability rules, role-based display, and final activation. The next step is to ground or tailor for your specific use case which we cover here: https://youtu.be/Jv5h-wZ5W6s?si=dtcucJeMRg0eof6b Full setup guide here: https://www.servicenow.com/community/csm-articles/now-assist-for-csm-case-summarization/ta-p/3346546