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In this session, Sunne Kumaar, Chief Revenue Officer at inMorphis, will share how the company scales AI and ServiceNow expertise across a global workforce of 750+ professionals while accelerating customer outcomes. He will explain how inMorphis uses Service...
Most organizations know that contract management is broken. Renewals get missed. Obligations go untracked. Legal teams spend hours buried in documents that should take minutes t...
In the modern workplace, teams often find themselves trapped between two worlds. On one side, you have high-end Project Portfolio Management (PPM), perfect for executives but of...
ServiceNow features are not enough. In this breakdown, you’ll see why architecture, CSDM, and IRM decide whether your platform actually delivers ROI or just adds more complexit...
Join us for a deep dive into the latest Q1 store release for Workplace Service Delivery. We'll cover new features and enhancements such as invitee availability on reservations, ...
How to Crack CIS-DF part2, This video provides a complete real time Q&A on how to crack the ServiceNow CIS‑DF (Certified Implementation Specialist – Discovery and Federation) ex...
How to Crack CMDB, CSDM & CIS-DF Exam , This video provides a real time consolidated Q&A on how to crack the ServiceNow CIS‑DF (Certified Implementation Specialist – Discovery a...
🔐 Protect Sensitive Legal Work with Attorney Client Privilege in Legal Service Delivery Legal teams routinely handle highly sensitive communications and documents that must be...
Shows how to create and distribute reports using the ServiceNow Report Designer. 00:00 Intro 00:29 Using dashboards 01:24 Generating reports from Lists 01:44 Creating reports wi...
_Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and ...
What is AI Gateway? AI Gateway is ServiceNow's governance and control layer for MCP (Model Context Protocol) servers in AI Control Tower. It gives AI Stewards a...
Expansion of ITIL Roles with New Role Inclusions Earlier, in ITIL-based systems, a single role like itil used to handle multiple responsibilities such as Incident, Problem, an...
Core banking uptime isn’t just a tech metric. It’s a promise to customers and regulators. See how ServiceNow AIOps turns a wall of alerts into a single, business-focused view, s...
The ServiceNow Australia release shifts AI governance from policy to enforcement — blocking unapproved agents at the infrastructure layer, not flagging them after the fact. This...
ITSM Granular Admin Roles : In the Australia release of ServiceNow, one useful change for admins is the introduction of more specific roles. Earlier, we mostly used the _admin...
Are you working with data and application integrations in your current role? Whether you configure integrations, connections to systems, manage APIs and credenti...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, relea...
Hello Atlanta SNUG Members! We are excited to be planning the next Atlanta SNUG and are looking for customers who want to host, present or be a part of the planning com...
Ultimate List Flexibility: Transform Scripts in the List Controller What You Will Learn By the end of this post, you will be able to: 1. Understand what the L...
ATF test cases are not recommended to be built in Production and the best practice approach is to have it build and execute in the Non-Production instances. Production sho...
Learn step-by-step how to activate Enterprise Architecture (EA) in ServiceNow. The installation process depends on the license(Standard /Pro) you have, and this video walks you ...
Learn how to measure and troubleshoot agentic AI workflows. Replay the webinar. Agentic AI is only as valuable as it is reliable. To build a production-ready environmen...
In this video, Michelle and Rich walk you through the latest AI innovation across ServiceNow HAM Pro and SAM Pro, including: SAM AI Agent — watch how AI autonomously handles sof...
Overview This article explains how to configure the “New Case” option in the Chrome tab (New Tab menu) in CSM Configurable Workspace so that it opens the Case Type Sel...
