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Hello All, We have a oob ui action Refresh impacted services. I want to automate the process like if any addition or deletion to affted ci's related list on incident happens then i want to refresh the imapcted ci's When i checked the ui action refr...
Hi Community, I’m seeing a strange behavior in Audit History and would like to understand if this is expected. While checking audit logs, I noticed that ServiceNow is creating...
With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google ...
_It’s seems that every year my unspoken New Year’s resolution is to write…but I haven’t been able to make it stick. I happened to read my_ [_2023 New Year’s post_](https://rockc...
I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps: 1. Enter some text in the Activi...
Hello Team, We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the dat...
How to add Publisher and Product in Sam pro and software model in sam pro.
Hi all, When I am on the Employee Center Knowledge homepage (esc\_knowledge\_home), I am seeing inactive knowledge bases appearing in the "Knowledge Bases" dropdown. Th...
I'm using a database view. The database view displays information from two custom tables. I believe the database view's function is to display only records that meet the same...
I am facing an issue with the following scheduled script execution code, where it runs fine for one case record but fails for other records. When I run the same script for the f...
In ServiceNow SAM, how can license consumption be split when one SSO account is associated with multiple Active Directory groups representing different licensed products? We nee...
I am trying to create a survey question in ServiceNow using Assessment Metric Templates. For this requirement, I created two assessment metric templates. The first template was ...
Hi, I am working in a Workspace. I will explain step by step. First, suppose I open only All records from the filter navigator by pressing CTRL. This works perfectly at the co...
Hi everyone, I’m facing an issue with a Decision Table that was working perfectly fine until this morning. I use this Decision Table to trigger certain programs based on answe...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and t...
We’re implementing an automation in ServiceNow to create Active Directory groups and assign ownership. Our goal is to set both the primary owner (“managed by”) and the secondary...
Currently, when the manager rejects the approval, the Request and RITM are automatically moving to Closed Rejected / Canceled / Closed Incomplete , and the RITM is also getting ...
We have created a custom Zone table in ServiceNow that contains hierarchical data. Each Zone record has a Parent field that references the same Zone table (self-referencing re...
I am a Business Analyst, and I am planning to pursue the CAS-PA certification, as it aligns well with my role. However, when I search the ServiceNow Credentialing Program Guide&...
In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS). 