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Pattern Normalization Rules are the SAM admin's tool for catching the discovery models the content service library hasn't mapped yet — custom in-house apps, niche third-party software, and any publisher whose name shows up across discovery with inconsistent...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing, governing, and observing AI agent connections. It gives any s...
![ChatGPT Image May 27, 2026, 01_28_27 AM.png](https://www.servicenow.com/community/image/serverpage/image-id/517464iBA57B0066FA09FC7/image-size/large?v=v2&px=999 "ChatGPT Image...
Some text effects are relatively hard to pull in CSS, the main reason being [we](https://css-tricks.com/spiral-scrollytelling-in-css-with-sibling-index/) [are unable to target i...
This isn’t coming out of nowhere: > My apathy levels for the industry are absolutely sky high and I don’t even have a dickhead boss making me hit token targets > > — [Andy Bel...
Explore how CSD 2.0 handles software revocation and uninstallation, and how the SAM plugin integration drives entitlement-based reclamation workflows.
Get introduced to Client Software Distribution 2.0 in ServiceNow — covering the core architecture, key improvements over legacy CSD, and how it fits into your SAM ecosystem.
Sprint planning should be about strategy — not busywork. Yet agile teams spend significant time doing the same thing every cycle: manually breaking down user stories into indivi...
The Shift from Commercial ROI to Public Value and Resilience As CMAs, our seat at the table with the C-Suite is vital. However, the deck that we present to a Private Sector CT...
In [Part 1](https://css-tricks.com/cross-document-view-transitions-part-1/), we covered the gotchas that bite you first: the deprecated meta tag that silently does nothing, the ...
Hello Community, Smart Assessments have become even smarter with the Australia release. Let’s explore the new features 1) Granular Delegation one of my favo...
For many users, getting started with AI-powered image and screen analysis often begins with an installation process. But with the latest enhancement to ServiceNow AI Lens, that ...
Here is a clearer and more polished rephrasing: Use case: Loading CVE data into a self‑hosted environment is challenging because integration with NVD APIs is not possible. Ther...
Every AI workshop ends the same way — a long list of use cases and no clear idea what to actually build first. At Knowledge 2026, we ran a session to fix that. Not with another...
What? Another article about [centering](https://css-tricks.com/?s=centering)?! But all we have to do is use display: flex | grid, then align-items: center. No, it’s align-conten...
Many companies think they know fairly well what their users want and need, and how they make their decisions. Yet most of the time these are merely big assumptions and big hunch...
Now Assist Center Intro Table of Contents - [Natural Language Configuration](naturallanguageconfiguration) - [Instance-Aware Calls to Action (CTA)](instance-awarerecommendat...
Let’s play a quick game: I’ll show a graph and try to guess what it’s about. 