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Note: possible on the production instance only as this info is not copied down to lower environments during a clone see [Subscription Management | ServiceNow Docs](https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/subscription...
Must include a groupby clause in order for the getValue (or getDisplayValue() on a reference field) to work var REQsysid\='3eac6cbddb75a81081fb49a23996xxxx'; var agg \= new Gli...
GetRowCount is not best practice, instead use GlideAggregate see [getrowcount](https://developer.servicenow.com/dev.do!/reference/api/orlando/server%5Flegacy/c%5FGlideRecordAP...
write gliderecord script to a table which can then be executed on a schedule using GlideScopedEvaluator() \-business rules to trigger the update action \-script include to st...
this is not working - the first sys id is added twice var arrSYSIDS \= \[\]; while (gr.next()) { arrSYSIDS.push(gr.sys\_id); gs.print(gr.sys\_id); } SOLUTION: try this instead...
1\. Create an event. 2\. Create Script Action attached to the event. 3\. Fire the event from the UI Action with the required parameters. Haven't tested these all recently wi...
current.work\_notes.getJournalEntry(1) gets the latest entry. current.work\_notes.getJournalEntry(-1) gets all entries. [GetJournalEntry (Quebec version)](https://developer...
The field mappings are located in table csm\_table\_map (entry: /nav\_to.do?uri=csm\_table\_map.do?sys\_id=bc77a3d0870023000e3dd61e36cb0b93 ) [ { // Wait for few seconds for (var i...
e.g. 10 seconds: do\_sleep(10000); function do\_sleep(milliseconds) { var start \= new Date().getTime(); for (var i \= 0; i < 1e7; i++) { if ((new Date().getTime() \- start) \>...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
[, code : workflow.scratchpad.conference\_call.getValue('code'), source\_tab...
workflow variables: see <https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/using-workflows/concept/c%5FUsingVariablesInAWorkflow.html> trigger a work...
This button mysteriously became available after installing the Problem Management Best Practice - Madrid plugins (it is actually a good feature and worth retaining, but below sh...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
go to > state models and consider disabling the PRB ones, if you wish to install the problem best practice plugins (including state model) to bring the instance up to date, bu...
For example, display red/orange/green headers on the major incident status update email, depending on its priority locate the email under "communication plan definitions" [{ var grProblem \= new GlideRecord("problem"); grProblem.addEncodedQuery("short\_descriptionLIKEknown error"); grProblem.query(); if (grProblem.get...
UI action condition: CanMoveToRCA() script include [