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ServiceNow : <https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/survey-administration/task/embed-survey-in-outlook-email.html> Embed an interactive survey in the email notification sent to a user. The user can answer the survey ...
ServiceNow : it seems you may have to clear browser cache each time in order for assessment properties > font color settings to get picked up Haven't tested these all rec...
ServiceNow : sys\_ui\_style entry: Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in t...
ServiceNow : note: unlike the number field for example, styles didn't appear to have any effect on the reference field on the form (though list view seemed fine) in below exa...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
ServiceNow : may need to go to view surveys> ensure 'send notifications' is set to true also in trigger conditions, may need to uncheck the 'trigger randomly' box see <https...
(ServiceNow ) sample script - could be moved into a monthly scheduled job script scheduled job code (calls the script include): var si\=new hmcts\_dynatraceINCtoPRB().merge...
ServiceNow recommends use of after/asynch business rules rather than before to update related records obviously, current.update() should be avoided Haven't tested these all...
I checked and total impacted on the incident description comes from the alert management rule: (BTW Here’s an interesting KB, it’s maybe worth clicking the ‘refresh impacted s...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
note might need to set a user with an external email to achieve this, in order to pass the sys id as the recipient param see <https://community.servicenow.com/community?id=co...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
this solution could be extended for APIs too UI Action: script: function copyAttachments() { var gdw \= new GlideDialogWindow('Email\_Client\_Attachments'); gdw.set...
in this case, we want to identify when a duplicate occurs more than 2 times: (as a create event followed by a clear event is expected) - checking on additional\_info.problem\_i...
see https://community.servicenow.com/community?id=community\_question&sys\_id=4ac2797fdb41af00a39a0b55ca9619f8 How I resolved it: go to the event> click the ui action 'creat...
Business rules are NOT recommended on the events table for performance reasons (ServiceNow ) Haven't tested these all recently within global/local scopes, so feel free to h...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
evt\_mgmt.rule\_based\_manual\_closure (ServiceNow ) Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded que...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/build/service-portal/concept/current-status-widget.html page & widget: https://\[instance\].service-now.co...
Remove helptext from a field without DOM manipulation: var worknotes \= g\_form.getLabel('work\_notes\_list'); worknotes.removeChild(worknotes.lastElementChild); _another ...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
this will be triggered by tagging the user within a field such as work\_notes / comments @david jones [. To minimise on customisation risks we want to avoid creating multiple field...
This is for use within scoped applications and you enabled debug via Session Debug > Debug Scopes. To try this out in bg scripts, next to the run button select a scope and then ...
