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I was able to fix this as follows: I fixed this by going to the application 'Service Graph Connector for Observability - Dynatrace' and clicking 'repair application' (it appears a plugin install may have happened in the wrong order, notably I forgot to v...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
link to a report \- note: may not work if published reports are disabled in the instance (regardless of whether it's published = false) link type: URL /sys\_report\_disp...
First, ensure that an indicator (on the ‘pa\_indicators’ table) exists, which you will use to base your widget data on. If not, then create a new one. Also, ensure that the ...
var incNumber \= 'INC5342xxx'; var grInc \= new GlideRecord('incident'); grInc.addQuery('number', incNumber ); grInc.query(); if (grInc.next()) { gs.print(grInc.sys\_created\_on...
Before insert business rule (on RITM) ( function executeRule(current, previous /\null when async\/ ) { var encr \= new GlideEncrypter(); var encrypted \= current.variables...
go to the variable> permission tab masked variables: see https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB0681163 other ideas: Push sensitive var...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
_Interactions can be used for both Case & Incident management. Interaction Management is a platform capability which is leveraged by both CSM and ITSM products. Interactions are...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
[ https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB0996215](https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB0996215) check...
business and technical service OFFERINGS are both stored in service\_offering, with different service Classifications business service is stored in cmdb\_ci\_service; technical...
Simply put, these are not possible - only task-extended tables support SLAs Haven't tested these all recently within global/local scopes, so feel free to have a play! option...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new Glid...
for the view history feature follow the link below, however may be just as easy to write changes to the field(s) concerned to the activity trail (worknotes) <https://community...
var instURL = gs.getProperty('glide.servlet.uri');if (instURL.indexOf('https://XXXXprod.service-now.com') > -1) { gs.print('do not run on prod');} else { updateMissingCorrelati...
see [ https://developer.servicenow.com/dev.do!/reference/api/quebec/server/no-namespace/c\_GlideRecordScopedAPIr\_ScopedGlideRecordUpdateMultiple](https://developer.servicenow...
go to advanced view in the notification> set the 'From' field Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an enc...
ServiceNow If you are banging your head against the wall in survey designer, try this approach: Navigate to All > Survey > View Surveys and open the appropriate survey defin...
ServiceNow var instURL=gs.getProperty('glide.servlet.uri'); var link=instURL+'sp?id=take\_survey&instance\_id=' + current.sys\_id; Haven't tested these all recently within ...
ServiceNow https://<>.service-now.com/sp?id=take\_survey&instance\_id=35507a061b754154d4802f0a2d4bcb63sp\_survey\_root loads this 'get started' page: click 'get started' t...
Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new ...
ServiceNow set sys version to V1 (old message box) or V2 (new message HTML box) Haven't tested these all recently within global/local scopes, so feel free to have a play! op...
