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Jace's Blog · almost 9 years ago

Automated Testing (ATF) opinions

This is a list of items I think the ATF Tests should include. I think every test should have the following steps; Create users to use to for test (Server>Insert Record on sys\_user) Create role(s) for the newly created user, as you may not always know a...

Jace's Blog · almost 9 years ago

ServiceNow Learning

This post is a extension of this [post](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=f10eaa2ddbd0dbc01dcaf3231f961925). Below I go over the videos, an...

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Jace's Blog · almost 9 years ago

How event processors work

Here's my understanding of how the sys_trigger "process events" works, also known as the event processor. Frequently it wakes a Java process that reads the sysevent table. It ...

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Jace's Blog · almost 9 years ago

What is the 'Megaphone' application?

Megaphone is some hidden application ServiceNow made but didn't release. This is not visible unless you change the module roles from maint to admin. This uses the table, sys_b...

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Jace's Blog · almost 9 years ago

Intake Processes I've Seen

This is the different team intake processes I've seen during my work with ServiceNow. Intake Process Light Agile This process is in use by a team of three developers runnin...

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Jace's Blog · almost 9 years ago

Code Search

I've created one of these to improve on the one on [share](https://share.servicenow.com/). This is a scoped application for Service-now to allow easier searching all code source...

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Jace's Blog · almost 9 years ago

Discovery Affinity Issue

If you are using discovery and credential affinity, and you have an IP address not updating appropriately, look at dscy_credentials_affinity for the ip address that should be set.

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Jace's Blog · almost 9 years ago

My general setup for software

Here's the software I use for my workstation; Ninite can install most of the software I need for my workstation. [Ninite](https://ninite.com/7zip-chrome-discord-edge-firefox-l...

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Jace's Blog · almost 9 years ago

Lookup Select Attributes

A former colleague asked me, "Hey, do you remember how to make variables dependent on each other?" It might have been her asking me. In any case, I was looking for a way to do t...

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Jace's Blog · almost 9 years ago

Weird service portal instance

Today I was working on a widget [Accept / Reject Solution](https://jace.pro/post/2017-10-26-sp-accept-reject/). I found a share (link defunct) that looked like it would meet my ...

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Jace's Blog · almost 9 years ago

Thoughts on surveys

Surveys are great, if they make them concise and to the point. What Makes a Great Survey Keep it short, stupid Your biggest concern is being clear and concise, or in findin...

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Jace's Blog · almost 9 years ago

Service Portal - Accept/Reject Solution

I created a widget and wanted to share that code. Should work on any instance unless you have a business rule blocking the update. ![](https://jace.pro/static/img/sp-accept-rej...

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Jace's Blog · almost 9 years ago

Service Portal - Custom Search Source

We have knowledge bases at my work and as such the default search is limited. I wanted to add to the type ahead a result like "Search all KB's for your term here". I looked at ...

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Jace's Blog · almost 9 years ago

Service Portal Woes

Two items I have to call out. First, this was inspired by [Ratesh Shah's post](https://community.servicenow.com/thread/282244). Second, you can read "Official" client script res...

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Jace's Blog · almost 9 years ago

Kingston

| Section | Link | | ---------------------------------- | ------------------------------------- | | Flow Designer & I...

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Jace's Blog · almost 9 years ago

Jakarta

In the left hand search field, table.config has been added. In journaled fields, now videos are added like image files in the activity formatters. Export to JSON is new and n...

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Jace's Blog · almost 9 years ago

Istanbul

| Section | Link | | ----------------------------- | ------------------------------------- | | GlideDate/Time API Updates ...

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Jace's Blog · almost 9 years ago

Geneva

Video Review of this; | Section | Link | | ------------------ | -------------------------------- | | Scripted REST Apis | <https://youtu....

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Jace's Blog · almost 9 years ago

Set Duration and Business Duration

I had to add some code to set this for some reporting needs. This should be part of the offering ServiceNow provides. Below is my business rule, and fix script to catch new rec...

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Jace's Blog · almost 9 years ago

Service Portal - Ticket Assignments

I created a ticket assignments and wanted to share that code. Should work on any instance unless you have a business rule blocking the update. ![](https://jace.pro/static/i...

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Jace's Blog · almost 9 years ago

Service Portal - Modify Watch List

I created a widget and wanted to share that code. Should work on any instance unless you have a business rule blocking the update. Client Script javascript function($scope,...

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Jace's Blog · almost 9 years ago

Undocumented Scripts

This page is to document scripts that are undocumented in ServiceNow. Server-Side APIs (gathered using [Xplore](https://developer.servicenow.com/connect.do!/share/contents/9...

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Jace's Blog · almost 9 years ago

Logtail a node in ServiceNow

Point your browser to /channel.do?sysparm_channel=logtail What does this load? ![Screenshot of logtail.do in ServiceNow](https://jace.pro/static/img/screenshot-logtail.png "Sc...

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Jace's Blog · almost 9 years ago

Client Script - Validating Phone

I've found two real ways to verify the data meets the needs you have. 1. Client script to do entire validation 2. Client script to ask server if data is valid This will use al...

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