ServiceNow News
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ITIL. COBIT. IT4IT. VeriSM. SIAM. SAFe. DORA. Respected frameworks, all of them — but are they able to keep pace?
The Framework Gap: Is AI-Native IT Outpacing Industry Guidance?
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3 months
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A field playbook for evaluating, analyzing, and debugging AI Agents on ServiceNow. Covers Agentic Evaluations, the AI Agent Analytics dashboard, the runtime tables that matter, and the eight failur...
A Field Guide to Evaluating, Analyzing, and Debugging AI Agents on ServiceNow
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Scoped Applications vs. Update Sets — When to Use Each and How They Interact
Platform Academy Session | Architects • Platform Admins
Dealing with missing artifacts after ...
Platform Academy - June 2, 2026 - Scoped Applications vs. Update Sets — When to Use Each and How The
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Unlock the Full Power of Your ServiceNow Platform with Dynamic Guidance
Platform Academy Session | Platform Owners • Process Owners • Fulfillers
Are your users struggling to self...
Platform Academy - June 4th - Maximize your value with Dynamic Guidance
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The BuildMoreWithBuildAgent Challenge asked the Community to take a real problem, bring it to Build Agent, and ship something that works.
The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps
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3 months
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A script in ServiceNow isn't just a setting — it can read and write across any table and reshape how the platform behaves. Before Zurich, controlling who held that power meant chasing a scattered s...
Scripting Governance Tool: What changed in Zurich.
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We are 23 days away from Houston SNUG & Pre-SNUG Workshop! 🎉
A huge thank you to our sponsor RapDev and our customer host Phillips 66 for making this event possible — we couldn't do it without you.
EVENT UPDATE — Houston SNUG & Pre-SNUG Workshop
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Provides an overview of Demand Forecast in Workforce Optimization for Customer Service Management. Chapters: 00:00 Intro 00:38 Predict future resource requirements 02:21 Schedule agents to optimiz...
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Demand Forecast in Workforce Optimization for Customer Service | Overview
ServiceNow Documentation
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3 months
🎓 New Learning Unlocked! 🚀
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportun...
Moveworks Agent Studio Fundamentals Delivery Accreditation
Stories by Prashant Kumar LearnIT on Medium
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3 months
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The developer bar has never been higher. Move faster, ship more, and don't break anything thousands of people depend on. ServiceNow's answer: platform-native AI that knows your instance, your gover...
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Build Anywhere. Run on ServiceNow | ServiceNow Knowledge 2026 Developer Keynote
ServiceNow Dev Program
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3 months
I wasted an entire Saturday on this.
Not a lazy Saturday either, but one of those rare, carved-out, “I’m finally going to build that thing” Saturdays. I’d seen [Jake Archibald’s demos](https://jak...
Cross-Document View Transitions: The Gotchas Nobody Mentions
CSS-Tricks
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3 months
css-tricks.com
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🎓 New Learning Unlocked! 🚀
Excited to share that I’ve completed another milestone in my learning journey.
Every new skill adds value, sharpens perspective, and opens doors to bigger opportun...
Moveworks Platform Implementation for Engineers Delivery Accreditation
Stories by Prashant Kumar LearnIT on Medium
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3 months
medium.com
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[Inside Automation Center: How to Manage 1000+ Automations At scale.](https://www.servicenow.com/community/servicenow-ai-platform-blog/inside-automation-center-how-to-manage-1000-automations-at-sca...
Inside Automation Center: How to Manage 1000+ Automations At scale -
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb)
Hi th...
Mark's #Know26 recap
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3 months
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In today’s fast-paced and highly regulated industries, such as Finance, Pharma, and Healthcare, operational efficiency and compliance are non-negotiable. Enterprises face increasing pressure to str...
The Value of ServiceNow Consulting Services
REDE Consulting
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3 months
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_ Use Case: _
A guide on executing the GCP Migration, focusing on strategies to minimize operational costs for the customer and methods to transition from a multi-cloud environment to a unified cl...
Hyperscaler: ServiceNow to GCP Migration
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When working in the Security Incident Response (SIR) Workspace, users who create a new Shift Handover record may encounter a situation where clicking the declarative action button "Change to In Pro...
[Known Issue & Fix] Shift Handover State Not Changing from Draft to In Progress
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Knowledge26のKeynoteで、ServiceNow CEOのBill McDermottは華やかな新機能発表ではなく、AIガバナンスの危機から話を切り出した。9秒でデータベースを消去するAIエージェント、82%の企業で発見された未承認AI、そしてシャドーAIの蔓延。2025年に120億ドル超を投じた7件の大型買収と、ライセンス体系の全面刷新は、すべてこの現実への回答だった。日本の...
【Knowledge26レポート】#2 - Keynoteレポート — ServiceNow AI戦略の背景と行く先
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Want to become a ServiceNow MVP? Start by sharing the problems you already solve. This article shows how your daily work, repeat questions, and public answers can build real community value and gr...
How to Become a ServiceNow MVP by Sharing What You Know
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3 months
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The Question
A community member asked:
> _"When we use the Create Connection step towards Oracle DB in the Extension Section, it is creating a relationship type of Applicative To...
Can Discovery's Create Connection Step Use DEPENDS ON Instead of Applicative Flow?
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3 months
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Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies data governance by change management a...
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Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner
ServiceNow Community
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3 months
Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies data governance by change management a...
Video
Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner
ServiceNow Community
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3 months