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In the years I've been in and around the CMDB, I've been asked a number of times what the purpose of a Data Dictionary is. In the hopes of answering that, I attach a short document I've written out...
Why build a CMDB Data Dictionary?
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By 2 August 2026, every Now Assist deployer in the EU must disclose AI to end users under Article 50. Article 4 literacy has been enforceable since February 2025. The Digital Omnibus pushed the hig...
Now Assist and the EU AI Act
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Your supplier onboarding process looks clean on paper. A clear sequence of steps, defined owners, target timelines. Then reality hits.
Six weeks pass instead of two. A supplier is stuck in due dil...
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Process Mining Exposes the Hidden Bottlenecks in Supplier Onboarding
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Japan日本 SNUGの皆様、こんにちは！
2026年度ユーザー会分科会 セキュリティチームのリーダ 島貫です。
先日 6/12(金)に東京ミッドタウン日比谷にて開催された ServiceNow Community Dayの技術分科会にて発表しました内容をご案内いたします。
ロケーションの都合上ServiceNow Community Dayに参加したくてもできなかった...
【2026年度ユーザー会分科会】セキュリティチーム活動内容 #01 Community Day で発表(6/12)
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We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’...
Help Shape AI in Sales CRM - Sign up Here
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We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’...
Help Shape AI in Sales CRM - Sign up Here
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2 months
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Complete [this brief screener to sign up](https://www.servicenowresearch.com/productlab/O7qneStx?referrer=SN_Community).
Help Shape AI in Sales CRM - Sign up Here
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Hello Iowa SNUG Members!
We are excited to be planning the next Iowa SNUG and are looking for customers who want to host, present or be a part of the planning community this year! You can ...
2026 Iowa SNUG: Call for Speakers, Hosts, and Sponsor
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Hello Portland SNUG Members!
We are excited to be planning the next Portland SNUG on October 15th and are looking for customers who want to present or be a part of the planning communit...
2026 Portland SNUG! Call for Speakers & Sponsors
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A brief demo of adding business context to your AI resources using ITOM AI Agent Topology Mapping.
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Bringing External AI Resources into AI Control Tower
ServiceNow Community
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2 months
ServiceNow Health and Safety has delivered several top innovations and enhancements in the June 16, 2026 release. For additional details, refer to the [product documentation](https://docs.ser...
Health and Safety- What's New in the June 2026 Release
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Partner Relationship Management (PRM) — An Overview
Partner Relationship Management (PRM) is ServiceNow's solution for managing end-to-end partner lifecycles — from onboarding and deal re...
Partner Relationship Management (PRM) - An overview
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Hello Seattle SNUG members!
We are in the process of planning the next SNUG Live event in Seattle for mid August-mid September and are looking for a host, speakers, an...
Upcoming SNUG Live: Call for Host, Sponsor, and Speakers!
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Watch this video to see how you can use Now Assist for Setup to quickly configure incident routing categories and rules when you're setting up ITSM
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How Now Assist for Setup can help you configure incident routing categories and rules in ITSM
ServiceNow Community
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2 months
Watch this video to see how you can use Now Assist for Setup to configure feedback surveys when you're setting up ITSM
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How Now Assist for Setup can help you configure feedback surveys for ITSM
ServiceNow Community
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2 months
Overview
Remote Tables in Zero Copy Connector for ERP allow you to surface live ERP data in ServiceNow without copying or staging data. While ServiceNow provides pre-built Remote Tables aligned w...
Customizing Remote Tables in Zero Copy Connector for ERP
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If you're evaluating Service Exchange or getting ready to onboard a connected organization, one of the first questions that comes up is usually around security — how data moves, what's protected, a...
Service Exchange - Data Security Summary Now Available
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This blog provides an overview into the new features and capabilities from the June 2026 Workplace Service Delivery (WSD) release.
Please note this is a summary of the mos...
Workplace Service Delivery - What's new in the June 16th 2026 release (Q2)
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Se você está se preparando para uma entrevista de ServiceNow — seja como desenvolvedor, administrador ou arquiteto — ou se você é um líder técnico estruturando perguntas para o seu time, sabe que o...
Guia Definitivo: Como Dominar Entrevistas Técnicas de ServiceNow (De Júnior a Arquiteto)
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We'll be hosting another Platform Academy on Wednesday Jun 24. And this time it will be another one on the Platform Analytics vision, the product strategy we're utilizing towards that vision and ho...
Platform Analytics Academy - Jun 24 - Vision, Strategy & roadmap
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Hi D&A Community,
Most AI initiatives don't stall because of the technology. They stall because the data isn't ready, and we want to help you change that.
We'd love for you to joi...
Join Us on July 8th for ab AI Ready Data Workshop in Chicago
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