ServiceNow News
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Ever tried building an advanced workflow or deploying GenAI on a messy CMDB? It is a total nightmare.
That is exactly why ServiceNow introduced the CIS-Data Foundations (CIS-DF) exam. It is no lon...
Why the ServiceNow CIS-DF is No Longer an "Optional" Certification
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AI doesn't break knowledge management. It reveals that it was always a systems discipline. New paper out now: Knowledge as Infrastructure.
Knowledge as Infrastructure: How AI Reveals Knowledge Management as a Systems Discipline
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The ServiceNow Developer Experience Research team is looking to conduct 75-minute in-person research sessions in Paris from June 29 to July 1 about upcoming developer AI features. Feedback from the...
Calling Developers in Paris: Join Our Developer Research Sessions!
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Learn how to create hardware model records faster in ServiceNow Hardware Asset Management. Instead of filling out a model form from scratch, you can copy a model directly from the Content Lookup Po...
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How to Copy a Hardware Model from the Content Lookup Portal in ServiceNow
ServiceNow Community
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2 months
Federal employees spend too much time chasing approvals, navigating disconnected portals and managing work that should be handled automatically. EmployeeWorks changes that. Powered by ServiceNow's ...
Video
Federal Tech Talk: The AI Front Door to Autonomous Human Government
ServiceNow Community
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2 months
Stop building every custom field you're asked for. Learn the single mental shift and the 3-question framework that separates ServiceNow implementers from true architects.
Moving from Implementer to Architect: The Power of the "Reframe"
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Why Assignment Group Prediction Is Hard
If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesheet not saving" and ...
Multi-Method Assignment Group Prediction with Now Assist
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Sometimes designers have silly ideas that eventually grow on you. That happened to me with this concept where I had to build columns of items moving in opposite directions when a user scrolls the p...
Using Scroll-Driven Animations for Opposing Scroll Directions
CSS-Tricks
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Workforce Optimization documentation just got easier to find – here's where everything moved!
Ever found yourself switching between two separate documentation sets just to complete one wor...
WFO product docs now under CSM
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Managing budgets from the bottom up at the project level breaks down once your ServiceNow PPM footprint scales. Discover how to layer the Investment Funding module on top of standard PPM to build a...
Demystifying ServiceNow SPM Investment Funding: A Three Tier Governance Approach
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Workforce Optimization documentation just got easier to find – here's where everything moved!
Ever found yourself switching between two separate documentation sets just to complete one wor...
WFO to CSM migration
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プラットフォーム分科会の中間報告（6/12 Community Day）の内容を共有します。生成AI時代のPF管理を「守りと攻め」で議論中。一緒に活動するメンバーも募集しています。
Discover how bottom-level cost plans, CapEx/OpEx allocations, and monetary benefits seamlessly roll up to portfolio targets in ServiceNow SPM.
Demystifying ServiceNow SPM Financials: Bottom-Level Budget Approvals & Portfolio Rollups
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Bonjour à toutes et à tous,
Je voulais vous remercier chaleureusement pour votre participation au 17th SNUG. Ce fut un réel plaisir de partager cette journée avec vous, d’échanger autour d...
Merci pour votre participation au 17th SNUG – Prochain rendez-vous & enquête ServiceNow Deloitte
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[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb24399619fb)
Hi th...
Scanning Inactive Records and Base System Records
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Are you struggling with slow queries or degraded performance in ServiceNow due to massive amounts of historical data? Discover how ServiceNow Archive Tables provide a critical architectural solutio...
Custom Table Deep Dive: Archive Tables
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Are your knowledge base articles suffering from inconsistent formatting or missing critical steps? Discover how Knowledge Article Templates (KATs) provide a standardised architectural blueprint, en...
Custom Table Deep Dive: Knowledge Article Templates
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Struggling to model complex relationships in ServiceNow? Many-to-Many (M2M) Tables are essential data structures designed to accurately link records between multiple existing tables, allowing you t...
Custom Table Deep Dive: Many to Many (M2M)
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You may have heard about the Priority or Assignment _lookup tables_ used in _Incident Management_, but did you know that you can create your own Data Lookup Matcher Tables as well? To learn how and...
Custom Table Deep Dive: Data Lookup Matcher
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Are you navigating the complexities of ServiceNow data architecture? Dive into _Import Set_ tables and learn how these tables function by extending _Import Set Row [sys\_import\_set\_row]_ and...
Custom Table Deep Dive: Import Set Row
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In this foundational article on ServiceNow Data Architecture, I'll summarise the most common reasons for using custom tables along with the various types available. If you haven't heard of the _Cus...
Custom Tables: Where and when to build
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Enterprise Architecture June 2026 - Australia Release
📌 Please check out the Delta Deck attached to this post for the release overview
Value Evolution - June 2026
![PrernaRao_0-17...
Delta Deck: Enterprise Architecture June 2026 Australia Release
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Enterprise Architecture June 2026 - Australia Release
📌 Please check out the Delta Deck attached to this post for the release overview
Value Evolution - June 2026
![PrernaRao_0-17...
Enterprise Architecture June 2026 Australia Release
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