ServiceNow News
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For decades, enterprises have split their data into two worlds — one for running the business, one for understanding it. Between them, teams have built integration pipelines, ETL jobs, and data lak...
Transform your data strategy with RaptorDB Pro - Text
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Most teams that want to report on ServiceNow data in Power BI or Tableau start by extracting it — piping it to Snowflake, a data lake, or a warehouse. That works, but the moment data leaves Service...
Live Connect - Getting Started - Text
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If your ServiceNow instance has been running for a few years, stale data is quietly working against you — slowing queries, bloating tables, and burying the records your teams actually need. Data Ar...
Live Archive - Getting Started - Text
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Stop building every custom field you're asked for. Learn the single mental shift and the 3-question framework that separates ServiceNow implementers from true architects.
Moving from Implementer to ServiceNow Architect: The Power of the "Reframe"
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I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA's perspective on what an MCP Server is and what its tools do. This is part of...
Why should I care about MCP Servers and Tools? – Part 1
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This article covers the FSO framework for Insurance Servicing and how it models carrier operations across customers, policies, and service interactions. Whether you are implementing, configuring, o...
Getting Started with Insurance Servicing in FSO
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What is AI Control Tower?
AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, ri...
AI Control Tower: What's new in the June 2026 release
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In this installment of the Process Mining Academy, Damian Pascale walks through how to embed Process Mining map components directly within Platform Analytics dashboards, putting the "why behind the...
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Process Mining Academy - Embedding Process Mining Insights in Dashboards
ServiceNow Community
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2 months
Ever tried building an advanced workflow or deploying GenAI on a messy CMDB? It is a total nightmare.
That is exactly why ServiceNow introduced the CIS-Data Foundations (CIS-DF) exam. It is no lon...
Why the ServiceNow CIS-DF is No Longer an "Optional" Certification
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AI doesn't break knowledge management. It reveals that it was always a systems discipline. New paper out now: Knowledge as Infrastructure.
Knowledge as Infrastructure: How AI Reveals Knowledge Management as a Systems Discipline
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The ServiceNow Developer Experience Research team is looking to conduct 75-minute in-person research sessions in Paris from June 29 to July 1 about upcoming developer AI features. Feedback from the...
Calling Developers in Paris: Join Our Developer Research Sessions!
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Learn how to create hardware model records faster in ServiceNow Hardware Asset Management. Instead of filling out a model form from scratch, you can copy a model directly from the Content Lookup Po...
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How to Copy a Hardware Model from the Content Lookup Portal in ServiceNow
ServiceNow Community
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2 months
Federal employees spend too much time chasing approvals, navigating disconnected portals and managing work that should be handled automatically. EmployeeWorks changes that. Powered by ServiceNow's ...
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Federal Tech Talk: The AI Front Door to Autonomous Human Government
ServiceNow Community
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2 months
Stop building every custom field you're asked for. Learn the single mental shift and the 3-question framework that separates ServiceNow implementers from true architects.
Moving from Implementer to Architect: The Power of the "Reframe"
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2 months
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Why Assignment Group Prediction Is Hard
If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesheet not saving" and ...
Multi-Method Assignment Group Prediction with Now Assist
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Sometimes designers have silly ideas that eventually grow on you. That happened to me with this concept where I had to build columns of items moving in opposite directions when a user scrolls the p...
Using Scroll-Driven Animations for Opposing Scroll Directions
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Workforce Optimization documentation just got easier to find – here's where everything moved!
Ever found yourself switching between two separate documentation sets just to complete one wor...
WFO product docs now under CSM
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Managing budgets from the bottom up at the project level breaks down once your ServiceNow PPM footprint scales. Discover how to layer the Investment Funding module on top of standard PPM to build a...
Demystifying ServiceNow SPM Investment Funding: A Three Tier Governance Approach
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Workforce Optimization documentation just got easier to find – here's where everything moved!
Ever found yourself switching between two separate documentation sets just to complete one wor...
WFO to CSM migration
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プラットフォーム分科会の中間報告（6/12 Community Day）の内容を共有します。生成AI時代のPF管理を「守りと攻め」で議論中。一緒に活動するメンバーも募集しています。
Discover how bottom-level cost plans, CapEx/OpEx allocations, and monetary benefits seamlessly roll up to portfolio targets in ServiceNow SPM.
Demystifying ServiceNow SPM Financials: Bottom-Level Budget Approvals & Portfolio Rollups
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