ServiceNow News
52824 items
WORKFLOW DATA FABRIC
ZCC for ERP Content Packs:
what they are, where to find them, and how to get moving
You have ZCC for ERP installed and a SAP connection ready. The next question is usually ...
Zero Copy Connector for ERP - Content Packs Overview
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
What it is
Portfolio Insights is an AI capability inside the Strategic Planning Workspace (SPW) that reviews the planning items in a portfolio plan and flags the ones at risk of schedule problems...
Portfolio AI Insights: How It Works and How to Tune It
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Introduction
Artificial intelligence is transforming how organizations operate—but it's also introducing a new class of security risks that traditional tools can't address. From shadow AI running...
Reduce AI attack surface with AI security exposure management
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
If your ServiceNow instance has been running for a few years, stale data is quietly working against you — slowing queries, bloating tables, and burying the records your teams actually need. Data Ar...
Live Archive - Getting Started
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Most teams that want to report on ServiceNow data in Power BI or Tableau start by extracting it — piping it to Snowflake, a data lake, or a warehouse. That works, but the moment data leaves Service...
Live Connect - Getting Started
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
For decades, enterprises have split their data into two worlds — one for running the business, one for understanding it. Between them, teams have built integration pipelines, ETL jobs, and data lak...
Transform your data strategy with RaptorDB Pro
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
In my last article, I explored Ser...
Building an AI Experience Framework Widget again, this time with AI support
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Jack Welch said it well: an organization's ability to learn and translate that learning into action rapidly is the ultimate competitive advantage. But here's where most organizations stall:...
Now Assist Skills for Process and Task Mining
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Note: The following properties are available as of the Australia Patch 3 release (June 2026)
Now Assist AI Agents does not charge for tokens, it charges for _value_ in the form of ass...
Video
Manage your agentic assists consumption with these system properties
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
_A new module that brings AI security findings into ServiceNow, so you can manage them with the same efficiency as the rest of your security workflows._
Introducing AI Security Exposure Management: Stay on top of AI Security
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Upgrade your approach to the NIST Risk Management Framework (RMF) by using continuous automation and monitoring to bring IT systems online faster.
Introduction to Continuous Authorization and Monitoring (CAM), including support for NIST RMF
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Join government leaders to explore how AI is moving from strategy to production — automating the routine, connecting workflows across departments, and keeping people in control of every decision. G...
Registration is open: ServiceNow Canadian Government Forum
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Join government leaders to explore how AI is moving from strategy to production — automating the routine, connecting workflows across departments, and keeping people in control of every decision. G...
Registration is open: September 17th - ServiceNow Canadian Government Forum - Ottawa
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Register today!
AUSTIN SNUG IS LIVE! 8/20
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Federal agencies face a growing paradox: workforce expectations are rising while budgets are shrinking. Outdated tools, siloed systems, and reactive IT support are costing agencies in productivity,...
Video
Federal Tech Talk: Reimagining the Federal Employee Experience AI Powered DEX for the Modern Agency
ServiceNow Community
·
2 months
Explore the recording of Gavin Lowe's session on moving from generalist to specialist.
Webinar Recap: Moving from Generalist to Specialist with Gavin Lowe
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Thank you to everyone who joined Saaniya's session on building careers with intention. Catch the resources she shared and continue the conversation with us.
Webinar Recap: Careers are Built, Not Assigned with Saaniya Chugh
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
A new Operational Resilience implementation guide is now available for you to download.
Download the new Operational Resilience Implementation Guide!
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
&...
O Maior Ganhador de IA? Por que o Sucesso da AI Depende de Processos e Pessoas.
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Most ServiceNow platforms do not fail loudly. They fail quietly, over three years, until the conversation shifts from "how do we fix this" to "do we replatform." There is one ratio that catches the...
The ServiceNow Architecture Metric Nobody Tracks: predicting a replatform 3 years out
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Demonstrates how to plan shifts with automatically staggered break times for your agents to effectively manage their schedule in Workforce Optimization. Chapters: 00:00 Intro 01:21 Creating shifts ...
Video
Workforce Optimization | Schedule plans and shifts
ServiceNow Documentation
·
2 months
These demo videos explain on-call scheduling capabilities that help your team manage coverage and respond to incidents or tasks.
On-Call Scheduling in Service Operations Workspace
This video pro...
Video
Getting Started with On-Call Scheduling
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache
Overview
All organisation knows an estimate of how much each incident, at least, costs to be resolved. Some have very basic information, some other have it broken down per category, priority, cha...
Fixed Cost Tracking in ServiceNow
New article articles in ServiceNow Community
·
2 months
www.servicenow.com
cache