ServiceNow News
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IT teams manage risk through tickets and change records. Risk teams manage it through registers and controls. Rarely do the two connect.
IT Risk and Business Risk Speak Different Languages — Bridging ITSM and GRC into One Risk-Aware Service Model
REDE Consulting
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22 days
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Preparation for 2026 SNUG meeting
Call for AI Hackathon Use Cases
New article articles in ServiceNow Community
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23 days
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HAM Lifecycle Implementation Program - Video 1 of 3. Every hardware model in your CMDB needs lifecycle data - GA, End of Sale, End of Support, End of Life. In this episode, we normalize the estate,...
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Hardware Asset Lifecycle, Part 1: Build Your Coverage Baseline (Crawl Stage)
ServiceNow Community
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23 days
HAM Lifecycle Implementation Program - Video 2 of 3. Now that we know where the gaps are, let's close them. This episode covers Calculated Lifecycle Templates, GA date proxies for models the manufa...
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Hardware Asset Lifecycle, Part 2: Close the Gaps with Templates (Walk Stage)
ServiceNow Community
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23 days
HAM Lifecycle Implementation Program - Video 3 of 3. Coverage isn't a one-time project. In the final episode of this series, we set up custom lifecycle records for negotiated support terms, wire li...
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: Hardware Asset Lifecycle, Part 3: Make It Stick - Custom Records & Quarterly Cadence (Run Stage)
ServiceNow Community
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23 days
Knowledge articles aren't just text. Ours had SharePoint links, intranet portals, Viva Engage pages, external docs — all embedded as raw <a href> tags in the article HTML. When we built the agent, ...
Handling Embedded Hyperlinks in ServiceNow Knowledge Articles with a Custom AI Agent
New article articles in ServiceNow Community
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23 days
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Knowledge articles aren't just text. Ours had SharePoint links, intranet portals, Viva Engage pages, external docs — all embedded as raw <a href> tags in the article HTML. When we built the agent, ...
Handling Embedded Hyperlinks in ServiceNow Knowledge Articles with a Custom AI Agent
New article articles in ServiceNow Community
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23 days
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This video will walk you through the steps to add related records in Enterprise Modeling and Visualization
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Add Related Records in Enterprise Modeling and Visualization
ServiceNow Documentation
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23 days
Cut through the hype. This ...
AI Essentials Webinar - Demystifying Generative AI
New article articles in ServiceNow Community
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23 days
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Lab Objecti...
Now Assist Skill Kit Walkthrough: RMA Auto Approver
New article articles in ServiceNow Community
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23 days
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Lab Objecti...
Now Assist Skill Kit Walkthrough: RMA Auto Approver
New article articles in ServiceNow Community
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23 days
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Is your AI Agent actually working for you? This session introduces a practical, field-tested framework for measuring AI Agent value using real customer data. Built from 25+ early adopter organizati...
From Go-Live to Value — Measuring AI Agent Impact
New article articles in ServiceNow Community
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23 days
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Most organisations have architecture principles. These principles provide guidance for decision-making, support governance processes, and help maintain consistency across projects. However, one pat...
Why Successful Platforms Have Fewer Architecture Principles Than You Think
New article articles in ServiceNow Community
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23 days
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Automation is one of the most powerful capabilities available within ServiceNow. Workflow automation, AI, integrations, orchestration, and digital experiences all help organisations improve efficie...
Why Not Every Manual Process Should Be Automated
New article articles in ServiceNow Community
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23 days
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Most ServiceNow projects invest considerable effort in understanding business stakeholders, process owners, project sponsors, and end users. While these groups are undoubtedly important, one stakeh...
The Forgotten Stakeholder in Every ServiceNow Project: Support Teams
New article articles in ServiceNow Community
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23 days
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Many architecture discussions celebrate complexity. Large solution diagrams, intricate integrations, and sophisticated technical patterns can create the impression of architectural excellence. Howe...
Why Enterprise Architects Should Be Measured on Simplicity
New article articles in ServiceNow Community
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23 days
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Many organisations invest significant time preparing for requirements workshops. Meeting invitations are sent, stakeholders are identified, and agendas are prepared. Yet despite all this preparatio...
Why Requirements Workshops Fail Before They Even Start
New article articles in ServiceNow Community
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23 days
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Architects spend a significant amount of time thinking about how solutions will be implemented, scaled, and supported. However, one topic receives surprisingly little attention: how solutions will ...
Why Every Platform Team Needs an Exit Strategy
New article articles in ServiceNow Community
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23 days
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One of the biggest shifts in my thinking over the years has been moving away from designing solutions around individual applications and instead focusing on business capabilities.
Early in...
Why Successful ServiceNow Architects Think in Capabilities, Not Applications
New article articles in ServiceNow Community
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23 days
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When organisations evaluate ServiceNow, discussions typically focus on features. Stakeholders compare workflow capabilities, automation options, AI investments, integration frameworks, and user exp...
ServiceNow Success Is More About Operating Models Than Features
New article articles in ServiceNow Community
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23 days
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Artificial intelligence is rapidly becoming a core component of enterprise technology strategies. Within ServiceNow, capabilities such as Now Assist, AI Agents, intelligent search, and automated co...
Why AI Will Not Fix Poor Service Management Processes
New article articles in ServiceNow Community
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23 days
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Having worked across ServiceNow roles including developer, technical lead, architect, Certified Master Architect (CMA), and Certified Technical Architect (CTA), I have had the opportunity to observ...
What a Decade of ServiceNow Delivery Has Taught Me
New article articles in ServiceNow Community
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23 days
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When people think about architecture, they often imagine solution diagrams, technical decisions, integration patterns, and design reviews. While these activities are certainly important, one of the...
Why Good Architects Spend More Time Listening Than Designing
New article articles in ServiceNow Community
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23 days
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ServiceNow provides significant flexibility, which is one of the reasons it has become such a successful enterprise platform. However, that same flexibility can create problems when organisations b...
The Cost of Treating ServiceNow Like a Development Framework
New article articles in ServiceNow Community
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23 days
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When organisations discuss user experience, the conversation often focuses on visual design, branding, portal layouts, and interface improvements. Architecture, on the other hand, is frequently ass...
Why User Experience Should Be an Architecture Concern
New article articles in ServiceNow Community
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23 days
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