ServiceNow News
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With the Zurich Patch 4 update—and starting from Conversational Integration with Google Chat version 2.0—ServiceNow now brings Now Assist for Virtual Agent directly into Google Chat. Before Zurich,...
How to Integrate ServiceNow Now Assist in Virtual Agent with Google Chat (Complete Setup Guide)
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6 months
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Vaibhav Gupta discusses how a type systems fixes the hallucinated outputs of an LLM
Video
How to guarantee 100% structured outputs from LLMs using types that fix hallucinations
ServiceNow Community
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6 months
This video shows all the steps required for adding the ChecklistPRO custom component (@tygr/checklist-pro) to the Service Operation Workspace (SOW).
Video
Add ChecklistPRO Custom Component to Service Operation Workspace
TYGR LLC
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6 months
Join us for the next SNUG meetup on Tuesday 28th of April, 2026 at Technopolis Ruoholahti!
ServiceNow User Group (SNUG) Helsinki 2026
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6 months
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Join us for the next SNUG meetup on Tuesday 28th of April, 2026 at Technopolis Ruoholahti!
ServiceNow User Group (SNUG) Helsinki 2026
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6 months
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_It’s seems that every year my unspoken New Year’s resolution is to write…but I haven’t been able to make it stick. I happened to read my_ [_2023 New Year’s post_](https://rockchick322004.medium.co...
Everything Comes in Threes
Stories by Mary Scotton on Medium
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6 months
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I can't load my earlier instance. I click Wake Up Instance and it is taking forever. It been over 30 minutes. Should I terminate my instance and recreate?
Thanks,
Aniket
anyone having problem loading test intance (wake me instance)
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6 months
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Hello [@all](https://www.servicenow.com/community/user/viewprofilepage/user-id/129398)
I have created a sys\_template and added html with inline css but it didn't worked.When I appl...
How apply CSS syle to sys_template for Knowledge article?
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6 months
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I am trying to understand some behavior in /csm so that I can implement it in /esc. On a case record in /csm, I can follow these steps:
1. Enter some text in the Activity field
2. Without ...
Help preserving un-submitted text in RITM (/esc)
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6 months
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Hi Community,
In the CSM/FSM Configurable Workspace → Workforce , we can view the list of agents belonging to a particular work group. When we open an agent’s Location History for a specific day,...
Customisation in workforce CSM/FSM Configurable Workspace
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6 months
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A closer look at how products and capabilities fit within the ServiceNow ecosystem and why that distinction matters.
Understanding What Lives Where
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6 months
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Hi All,
I am doing a manual import of Vulnerable Items to test how it works. I have a Windows Server CI which has a FQDN, IP Address and a Hostname. When I do the manual import through the...
Manual upload of Vulnerable Items
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6 months
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Kindly assist with the following issue:
I need to map two catalog items A and B to an order guide based on the value of the variable XYZ , which is a reference to the...
The condition operators in OrderGuid rulebase -start with/contains/does not contain are not working
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6 months
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_Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given._
I'm excited to share something I've been working on privately: a custom Now A...
Showcase - Generate Release Notes from an Update Set using AI with Now Assist
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6 months
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Hello,
As i understand, ServiceNow AI Agents leverage the ReAct pattern to perform actions. They typically follow the T cycle of thought, action, and observation. Are there any ...
What patterns do ServiceNow AI Agents leverage ?
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6 months
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Hello Team,
We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captur...
How to capture encrpted data on incident for non itil user
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6 months
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Hello,
I’m new to ServiceNow, so please excuse any incorrect terminology. We’re building an employee timekeeping system using a record producer.
When users submit time entries for...
How to Show Rejected Requests in My Requests for Resubmission
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6 months
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If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading and preparing to confi...
AI Control Tower for Now Assist installed with ServiceNow Pro+ and Enterprise+ applications
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6 months
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Certifications validate knowledge—but they don’t create architects.
A great ServiceNow architect thinks beyond features and asks:
- _Will this scale?_
- _Will this survive upgrades?_
- _Will some...
What Makes a Great ServiceNow Architect (Beyond Certifications)
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6 months
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How can I create a private task without using a freeform VTB ?
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6 months
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I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?
approve reject link in email client template
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6 months
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How to add Publisher and Product in Sam pro and software model in sam pro.
How to add Publisher and Product in Sam pro
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6 months
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Dear all,
How to stop the PDI instance from redirecting to App Engine Studio. I prefer the old UI where we have the Application Navigator and we can toggle between different modules at wis...
Stop the PDI from redirecting to App Engine Studio
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6 months
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I eventually got the action payload definition to actually update with my newly added parameter.
The new parameter was "query". I added the query (copied and pasted encoded from the list) and ...
Related List Declarative Action to open a FILTERED List modal
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6 months
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