ServiceNow News
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The modern workplace demands meaningful coordination more than ever. Employees need visibility into when their team is actually in the office, they need to find spaces suited for their work, and th...
The New Employee Experience: Workplace Service Delivery & Moveworks
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18 days
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AI agents are moving fast, but success isn't about building them, it's about building the right ones responsibly. A practitioner framework covering the four critical phases: Discover, Design, Test ...
From Hype to Production: A Practical Guide for Responsible AI Agent Deployment
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18 days
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AI is changing the way work is done, so it's important to keep your skills updated. This session covers how ServiceNow certifications are adapting with performance-based assessments that reflect re...
AI-Ready Credentials: Staying Ahead in a Changing World
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18 days
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1) ServiceNow Ecosystem + Job Demand = ServiceNow Talent
2) India has world's largest talent pool ; $500B - India's AI economy value by 2030
3) 10M+ AI-enabled jobs projected by 2023
AI for All: India's Blueprint for AI-Ready Talent
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18 days
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Risk is a constant in every enterprise, especially in highly regulated industries like finance, pharmaceuticals, and healthcare. Managing these risks effectively is not just about avoiding losses; ...
Comprehensive Guide to Enterprise Risk Management Solutions
REDE Consulting
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18 days
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Learn the Australia release highlights across Strategic Portfolio Management, Enterprise Architecture, and Collaborative Work Management. This session will showcase key innovations, including: SPM ...
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SPM Academy: Whats New in Australia for SPM, EA & CWM
ServiceNow Community
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18 days
Everyone's talking about AI outcomes, but what does it _actually_ take to get there? Before you can measure ROI, you have to reach go-live, and that journey is harder than most organizations e...
The Road to Go-Live: The Human Side of AI Adoption
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18 days
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IT teams manage risk through tickets and change records. Risk teams manage it through registers and controls. Rarely do the two connect.
IT Risk and Business Risk Speak Different Languages — Bridging ITSM and GRC into One Risk-Aware Service Model
REDE Consulting
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18 days
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Preparation for 2026 SNUG meeting
Call for AI Hackathon Use Cases
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18 days
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HAM Lifecycle Implementation Program - Video 1 of 3. Every hardware model in your CMDB needs lifecycle data - GA, End of Sale, End of Support, End of Life. In this episode, we normalize the estate,...
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Hardware Asset Lifecycle, Part 1: Build Your Coverage Baseline (Crawl Stage)
ServiceNow Community
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18 days
HAM Lifecycle Implementation Program - Video 2 of 3. Now that we know where the gaps are, let's close them. This episode covers Calculated Lifecycle Templates, GA date proxies for models the manufa...
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Hardware Asset Lifecycle, Part 2: Close the Gaps with Templates (Walk Stage)
ServiceNow Community
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18 days
HAM Lifecycle Implementation Program - Video 3 of 3. Coverage isn't a one-time project. In the final episode of this series, we set up custom lifecycle records for negotiated support terms, wire li...
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: Hardware Asset Lifecycle, Part 3: Make It Stick - Custom Records & Quarterly Cadence (Run Stage)
ServiceNow Community
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18 days
Knowledge articles aren't just text. Ours had SharePoint links, intranet portals, Viva Engage pages, external docs — all embedded as raw <a href> tags in the article HTML. When we built the agent, ...
Handling Embedded Hyperlinks in ServiceNow Knowledge Articles with a Custom AI Agent
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18 days
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Knowledge articles aren't just text. Ours had SharePoint links, intranet portals, Viva Engage pages, external docs — all embedded as raw <a href> tags in the article HTML. When we built the agent, ...
Handling Embedded Hyperlinks in ServiceNow Knowledge Articles with a Custom AI Agent
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18 days
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This video will walk you through the steps to add related records in Enterprise Modeling and Visualization
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Add Related Records in Enterprise Modeling and Visualization
ServiceNow Documentation
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18 days
Cut through the hype. This ...
AI Essentials Webinar - Demystifying Generative AI
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18 days
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Lab Objecti...
Now Assist Skill Kit Walkthrough: RMA Auto Approver
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18 days
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Lab Objecti...
Now Assist Skill Kit Walkthrough: RMA Auto Approver
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18 days
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Is your AI Agent actually working for you? This session introduces a practical, field-tested framework for measuring AI Agent value using real customer data. Built from 25+ early adopter organizati...
From Go-Live to Value — Measuring AI Agent Impact
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19 days
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Most organisations have architecture principles. These principles provide guidance for decision-making, support governance processes, and help maintain consistency across projects. However, one pat...
Why Successful Platforms Have Fewer Architecture Principles Than You Think
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19 days
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Automation is one of the most powerful capabilities available within ServiceNow. Workflow automation, AI, integrations, orchestration, and digital experiences all help organisations improve efficie...
Why Not Every Manual Process Should Be Automated
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19 days
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Most ServiceNow projects invest considerable effort in understanding business stakeholders, process owners, project sponsors, and end users. While these groups are undoubtedly important, one stakeh...
The Forgotten Stakeholder in Every ServiceNow Project: Support Teams
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19 days
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