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First, deactivate the OOTB write ACLs:
\- incident.urgency
\- incident.priority
Then create 2 new write ACLs for incident.urgency, incident.priority with the following script:
var banswer \= gs...
Only allow major incident managers to update impact/urgency fields if INC is a Major INC
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Serial Number is not populated for Next Gen Juniper Firewall Devices. In case of Juniper device,
JNXBox MIB( OID 1.3.6.1.4.1.2636.3.1.3 ) is the one that we have used to get the serial number for...
Serial Number is not populated for Next Gen Juniper Firewall Devices
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This post will walk you through adding a Microsoft Stream video to a Knowledge Article.
You will need to have to set up the HTML Sanitizer. The steps to do that can be found in this [post](https:/...
How to add a Microsoft Stream video to a Knowledge Article
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South Carolina Community-
Thank you for making the first virtual Carolinas SNUG OF 2021 such a great success. We are so thrilled to be one of the first communities to pilot the new platform and we...
EVENT WRAP UP: Virtual Carolinas SNUG + Innovation Workshop | 03.17.21
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North Carolina Community-
Thank you for making the first virtual North Carolina SNUG OF 2021 such a great success. We are so thrilled to be one of the first communities to pilot the new platform a...
EVENT RECAP: Virtual Carolinas SNUG + Innovation Workshop | 03.17.21
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Hi everyone!
We all want to create dashboards that visualize data in a great looking, but still clear and understandable way. The standard color schemes are good for this, but sometimes you want y...
6 Color Schemes To Give Your Dashboards a New Look - Including Update Sets
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It can be frustrating navigating between the [Demand Workbench](https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/planning-and-policy/concept/c%5FDemandWorkbench.html), ...
How to Add the Demand Workbench, Investment Portal or Resource Management Reports to a Dashboard
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UPDATE 3:
now have this working from an asynch, insert business rule
script:
(function executeRule(current, previous /\null when async\/) { // Wait for few seconds for (var i\=0; i<10000000; i++...
Update the request short description to the ritm short description, outside of workflow
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e.g. 10 seconds:
do\_sleep(10000); function do\_sleep(milliseconds) { var start \= new Date().getTime(); for (var i \= 0; i < 1e7; i++) { if ((new Date().getTime() \- start) \> milliseconds){ gs.p...
Code a pause/wait - gs.sleep or gs.wait alternative, pause script for specified seconds (timer)
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There is a known issue in Quebec that is causing the Scenario Planning workbench for PPM to not be installed properly in DemoHub.
Here is the error you will see when clicking on the Portfolio Plan...
Known issue with Scenario Planning for PPM Plugin (Portfolio Planning Workbench) in Quebec
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Haven't tested these all recently within global/local scopes, so feel free to have a play! option 1 use an encoded query embedded in the GlideRecord , e.g. var grProf = new GlideRecord ( 'x\_cls\_c...
ServiceNow Data lookup principles including catalog
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Hi everyone,
When you are new to Servicenow sometimes you get confuse with Asynchronous and Synchronous so I will explain this with an example just to understand why it is recommended to use Asyn...
Why it is recommended to use Asynchronous instead of Synchronous
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