Introducing Now Mobile QR Scan app to enable to log an incident just by scanning the QR Code of an asset or facility or a conference room.

Laptop not working, printer out of paper or spill in the conference room? Simply scan to report an issue or get help using our knowledge bases and catalogs.

Sometimes, the speediness and timeliness of reporting an issue is paramount. An employee no longer has to open the laptop and navigate to the portal to report an issue. With the QR Scan application, it is now simple. Tap, scan and get help.

QR Scan application

• Allows an employee to report an issue by creating an incident using a pre-defined template specific to the item scanned.
• Allows an employee to get help regarding the item scanned with the help of existing knowledge articles.
• Allows an employee to place an order regarding the item scanned using the existing catalogs.

Allows the system administrator to configure targeted actions for specific items. This ensures that the employees have the right set of actions related to the item scanned.

To download and try the app visit Innovation Lab in the ServiceNow store.