ServiceNow News
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We're excited to share what's new in Localization Workspace as part of our first quarterly release in 2026. This release sees the addition of two guided tours, brings greater control over tracking ...
Localization Workspace - Q1 2026 Release | March 2026
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We're conducting a research survey on how AI and automation behave over time in enterprise environments. The goal is to better understand expectations around persistence, oversight, and trust as A...
We Want to Hear From AI Admins & Ops Leaders: Join Our Enterprise AI Research Study
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Discover the latest features and enhancements in the ServiceNow Q4 2025 Zurich release for Enterprise Architecture.
Enterprise Architecture March 2026 Australia Release
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Join us for a free, half-day workshop for IT leaders, CMDB teams, and ServiceNow practitioners. RSVP: [https://rsvp.servicenow.com/itomhouston26](https://rsvp.servicenow.com/itomhous...
ServiceNow Workshop in Houston on 3/19 - Join Us!
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Digital operations are undergoing a profound transformation. Over the past decade, organizations have invested heavily in monitoring and observability platforms to gain visibility into increasingly...
From Observability to Autonomy: The Future of Digital Operations
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Artificial intelligence is rapidly transforming how organizations manage digital operations. Machine learning models, predictive analytics, and generative AI systems are increasingly being applied ...
Designing Enterprise Data Models for AI-Powered Operations
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As enterprise technology environments become more complex, organizations are increasingly turning to Artificial Intelligence for IT Operations (AIOps) to manage operational complexity. AIOps platfo...
AIOps and Service Architecture: Why AI Needs a Service Model
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Enterprise IT operations are undergoing a fundamental transformation. As organizations expand their digital ecosystems, operational complexity has increased dramatically. Modern IT environments con...
Now Assist and the Future of Autonomous IT Operationsv
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Artificial intelligence is rapidly transforming how enterprises manage digital services. Modern IT environments generate enormous volumes of operational data from monitoring platforms, observabilit...
CSDM as the Foundation for AI-Driven Service Operations
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Modern enterprises operate within complex digital ecosystems composed of numerous systems, platforms, and technologies. Organizations rely on enterprise resource planning systems, customer relation...
ServiceNow as the System of Action in the Digital Enterprise
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Modern enterprises operate within complex digital ecosystems composed of numerous systems, applications, infrastructure platforms, and data services. These systems rarely function in isolation. Ins...
Designing ServiceNow as a Strategic Integration Platform
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As organizations adopt ServiceNow across multiple business domains, the platform often evolves from a specialized IT service management solution into a broader enterprise workflow platform. What ma...
Enterprise Architecture Patterns for ServiceNow Platform Expansion
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Modern enterprises operate within increasingly complex digital ecosystems composed of numerous platforms, applications, infrastructure layers, data systems, and integration technologies. These ecos...
The Role of ServiceNow in the Enterprise Digital Architecture Stack
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Digital transformation has fundamentally changed how organizations design and operate their technology environments. Enterprises increasingly rely on workflow platforms to automate processes, orche...
Designing a Platform Strategy for the Enterprise Workflow Platform
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This page is all about understanding how users feel about their assistant interactions. It goes beyond just counting conversations to analyze emotional signals like frustration, confusion, empathy,...
Assistant Analytics: Sentiment tab
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As organizations accelerate their digital transformation initiatives, the complexity of enterprise technology environments continues to grow. Modern enterprises operate across hybrid cloud infrastr...
ServiceNow as the Enterprise Control Plane for Digital Operations
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Artificial intelligence is rapidly becoming a foundational capability in enterprise operations. Modern IT environments generate enormous volumes of operational data, including alerts, logs, traces,...
CSDM as the Foundation for AI-Driven Operations and Now Assist
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vAs organizations scale their digital capabilities, they increasingly adopt platform engineering as a strategy for managing complex technology ecosystems. Platform engineering focuses on creating i...
CSDM and Platform Engineering: Standardizing Service Architecture Across Teams
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Modern enterprises rely on complex digital ecosystems to deliver services to customers, employees, and partners. These ecosystems often include distributed applications, cloud platforms, microservi...
Using CSDM to Improve Service Health and Operational Visibility
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One of the most persistent challenges in enterprise technology management is aligning strategic business objectives with operational technology systems. Executive leadership often thinks in terms o...
Mapping Business Capabilities to Services: Bridging Strategy and Operations with CSDM
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Digital transformation initiatives continue to accelerate across industries as organizations seek to modernize operations, improve customer experiences, and increase operational efficiency. These i...
The Role of CSDM in Digital Portfolio and Investment Governance
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ServiceNow often describes this maturity progression using the framework of Crawl, Walk, Run, and Fly. Each stage represents a deeper level of alignment between the CMDB, service architecture, and ...
Achieving CSDM Maturity: Moving from Crawl to Fly
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SPM Australia Release - 2026 March
📌 Please check out the Delta Decks attached to this post for release overview
![Screenshot 2026-03-11 at 11.36.21 PM.png](https://www.servicenow.com/commu...
SPM Delta Deck for Australia Release - March Store
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