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Using CSDM to Improve Service Health and Operational Visibility

New article articles in ServiceNow Community · Mar 12, 2026 · article

Modern enterprises rely on complex digital ecosystems to deliver services to customers, employees, and partners. These ecosystems often include distributed applications, cloud platforms, microservices architectures, and multiple layers of infrastructure. While monitoring technologies and observability platforms generate vast volumes of operational telemetry, many organizations still struggle to translate this data into meaningful insights about service health.

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https://www.servicenow.com/community/developer-blog/using-csdm-to-improve-service-health-and-operational-visibility/ba-p/3506932