ServiceNow News
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Common Service Data Model (CSDM) has become the default framework within ServiceNow Ecosystem to align "data" for ServiceNow platform and beyond. Even CSDM concept has evolved a lot since its incep...
Evolution of Common Service Data Model (CSDM) - what I call CSDM5++
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4 months
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GRC optimisation with 'Issue Triage'
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4 months
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Adoption Services
Welcome!
Whether you're onboarding new employees, navigating the learning curve of ServiceNow products, or working to bring consistency across your organization, you've come t...
Adoption Services Articles Hub
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4 months
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Guided Tours + Dynamic Guidance (Together, by Design)
Table of Contents
- [The Role of Guided Tours (Why They Still Matter)](theroleofguidedtours(whytheystillmatter))
- [Where Dynamic Guidance ...
Guided Tours and Dynamic Guidance
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4 months
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New to FSO Disputes or looking to deepen your expertise? This article consolidates all ServiceNow University courses, learning paths, delivery accreditations, MyNow implementation assets, and produ...
FSO Disputes Learning and Enablement Resources
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4 months
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How to create a ServiceNow SDK project from an empty folder. Run now-sdk init, answer the prompts, install dependencies, then let Claude Code generate your CLAUDE.md. This episode walks through the...
Video
now-sdk init: Create a ServiceNow App from Empty Folder
ServiceNow Dev Program
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4 months
How to create a ServiceNow SDK project from an empty folder. Run now-sdk init, answer the prompts, install dependencies, then let Claude Code generate your CLAUDE.md. This episode walks through the...
Video
now-sdk init: Create a ServiceNow App from Empty Folder
ServiceNow Dev Program
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4 months
This blog is a deep dive into the Visitor Management enhancements introduced in the April 2026 Workplace Service Delivery (WSD) Store Apps release.
Please note that this is a summary of th...
Visitor Management Redefined: A Deep Dive into the Latest Enhancements in Workplace Service Delivery
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4 months
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Hello SNUG members!
Help shape the Knowledge 2026 keynotes!
We're inviting you to preview the Knowledge 2026 main stage keynotes — and tell us what you really think. Your feedback...
Focus group for Knowledge 2026 keynote speakers
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4 months
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Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help c...
Quick Tutorial: AI Agent File Upload Tool
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4 months
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In our Platform Academy session, we mapped how Platform Security, SecOps, Risk & Compliance, and AI Governance fit together on one platform—layer by layer. Catch the key takeaways here, and watch t...
Demystifying ServiceNow Security: It’s Not Fragmented, It’s Layered
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4 months
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Quick Overview
AI Agent Advisor analyzes your operational data to identify automation opportunities and match them to ServiceNow AI Agents. This guide covers how it works, when to use it, how to ...
Introducing AI Agent Advisor: Use your data to identify automation opportunities
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4 months
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Your...
Knowledge 2026: Don’t Miss These Data & Analytics Sessions!
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4 months
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Writing large programs in JavaScript without modules would be pretty difficult. Imagine you only have the global scope to work with. This was the situation in JavaScript before modules. Scripts att...
A Well-Designed JavaScript Module System is Your First Architecture Decision
CSS-Tricks
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4 months
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What it Contains
The ServiceNow Core Business Suite is an AI-powered platform that unifies HR, health & safety, finance, procurement, legal, and facilities operations into a single, intelligent e...
Getting started with Core Business Suite
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4 months
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For years, the "gold standard" for managing risk and compliance in many organizations has been a complex web of Excel spreadsheets. It’s a familiar story: version control issues, manual data entry ...
From Spreadsheets to Strategy: Why Your Compliance Needs the ServiceNow IRM Upgrade
REDE Consulting
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4 months
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Learn efficient scripting with 'GlideQuery'
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4 months
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Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this ...
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Data teams, Think Like a Librarian! with Jenna Jordan and Amalia Child
ServiceNow Community
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4 months
Data teams spend enormous energy building pipelines, platforms, and governance frameworks but often skip the most fundamental step: truly understanding what people are actually asking for. In this ...
Video
Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with ...
ServiceNow Community
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4 months