We recommend the following practices for maximizing relevancy and empowering self-service: 1. Create descriptive document titles unique to each article. Title matches carry more weight than conten...

Below is a quick example of how to add fields to the knowledge article search results card within service portal. Navigate to EVAM > View Definitions > View Configuration Select "Knowledge Sear...

New with the Utah release there is support for cross table, and range facets. Both will improve the user experience when filter of results is required. Below, is a quick example of how to configur...

Introduction The goal of this article is to provide detailed steps and explanation on how to create and use [_Result Improvement Rules_](https://docs.servicenow.com/bundle/tokyo-platform-administ...