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Quick Guide to Cross Table Facets and Range Facets

Import · Mar 22, 2023 · article

New with the Utah release there is support for cross table, and range facets. Both will improve the user experience when filter of results is required.

Below, is a quick example of how to configure a new facet that will demonstrate the creation of a cross table and range facet together.

  • Navigate to AI Search > Search Applications > [Your AI Search application]
  • On the Facets tab select New
  • Set Name : Last Modified
  • Label will automatically populate
  • Set Facet Field : kb_knowledge.sys_updated_on,sc_cat_item.sys_updated_on (Note: the comma separated list of fields)
  • Set Order : 1 (set this appropriately for your application)
  • Save the configuration

Screen Shot 2023-03-21 at 11.07.00 AM.png

To validate configuration navigate to the search application used in the configuration above and search for a term(s) that would be common across the two sources being used in the facet configuration.

Screen Shot 2023-03-21 at 11.12.49 AM.png

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https://www.servicenow.com/community/ai-intelligence-articles/quick-guide-to-cross-table-facets-and-range-facets/ta-p/2512842