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Platform Analytics Academy - Oct 28, 2026 - Ask the Expert
This Wednesday (Oct 28) we'll be doing another Ask the Expert session for Platform Analytics & Pyramid. As you know we're doing these every quarter. One hour, live, with a panel...
CS9834257: Brazil Catalog Items with HTML variables don't work.
Fails in Service Portal and Employee Center. Seems like a basic issue.
A Tour of AI Analytics ootb - Oct 14, 2026 - Platform Analytics Academy
Thank you for joining us Oct 14, at 12:00 PM ET where our colleagues of the AI platform team explained all about the analytics we offer out of the box on anything AI. We cover t...
Horror Movie Recommendations: Data & Analytics Edition
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Horror Movie Recommendations: Data & Analytics Edition
It’s Halloween season, and the scariest monsters live in your pipelines, dashboards and audit logs. Watch our picks for this year’s four scariest releases, then visit the Data &...
The Honor Roll Podcast Ep #10: Purpose, Progress and People with Gina Avila and Roberto Sequeira
Listen to the latest episode of The Honor Roll to hear the story behind Rise Up from two of the people helping shape its future.
Omnichannel docs now easier to navigate
Finding your way around omnichannel documentation just got simpler Ever had to figure out how all the omnichannel channels fit together before you could even start configuring...
CSS-Tricks has a new owner!
Yes, I've got the keys to the castle, so to speak. And, even after 12 years of working on the site, I'll admit I'm a little overwhelmed and nervous about that. [CSS-Tricks ...
Exploring ServiceNow AIUX with a home-made Smoker
I like using non-standard approaches to introduce new features in ServiceNow. I believe this is one of the most effective methods because people can connect the feature to an un...
Process Mining in Minutes - Minute 30: Sales and Order Management
Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...
Process Mining in Minutes Sales and Order Management
Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...
Learn Out Loud: The parts of my story you don't see

Build Agent can run server-side JavaScript against your ServiceNow instance. I cover the approval step, checkpoints and how to roll back a change. What's in this video? - Runnin...
Sign-up to shape the future of ServiceNow experiences
We’re inviting ServiceNow users at our customer & partner organizations to participate in a research session that will help shape an unified experience for different...
ServiceNow Arc Hub
ServiceNow Community Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get ...
Get Value from ServiceNow Arc on Day One, Without Building Anything
Get Value from ServiceNow Arc on Day One, Without Building Anything Most AI tools make you start with a blank prompt box and a lot of trial and error. Arc starts with work you...
Unifying Enterprise-Wide Risk Management: Driving Smart, Connected, and Proactive Decisions
In today’s volatile business landscape, risk is no longer a localized issue isolated within functional silos. From regulatory shifts and macroeconomic volatility to cyber threat...
ServiceNow Arc - Skills, the two ways they run
Skills are packaged instructions for specific kinds of work — drafting a status update in your team's format, reviewing a document against a checklist, or summarizing a spreadsh...
"We Don't Upgrade until the first patch!" - Surprise, Patch 2 is GA!
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
ServiceNow Arc - How to schedule a task
Learn how to schedule recurring tasks in Arc — from quick conversational setup like "every morning at 8am, plan my day" to repeating a task after you've seen it run. Plus, manag...
ServiceNow Security Best Practices: A ServiceNow Architect’s Perspective
As ServiceNow architects, we spend a significant amount of time designing scalable workflows, integrations, CMDB strategies, and platform governance models. Yet, one area that o...
ServiceNow Arc Get Started with M365
Connect Arc to Microsoft 365 in seconds—just hit Get Started, pick M365, and sign in to link your mail, calendar, and files.