見えない資産は守れない？ITOM DiscoveryとVulnerability Responseで始めるセキュリティ対策

みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームの南雲です。 近年、セキュリティの話題を耳にする機会が増えました。ニュースで脆弱性の情報が流れるたびに「うちの環境は大丈夫かな…」と気になった方も多いのではないでしょうか。     📋 その前に、確認したいこと - ✔️ 社内にどんなサ...

Addressing the requirement for Post-Incident Reviews (PIRs) for Standard Incidents

  Executive Summary Within ServiceNow ITSM, Post-Incident Reviews (PIRs) are delivered as a component of Major Incident Management (MIM) . Outside of this there is no ou...

A Developer’s Guide to the Latest AI Terminology

Have you ever spent 20 minutes looking for a feature that was right in front of you?   Recently, I was about to build a custom skill in ServiceNow. I opened my instance ...

ServiceNow EmployeeWorks Demo – Custom Themes & Apps

 I’ve been having a lot of f...

ServiceNow EmployeeWorks Demo | Custom Themes & Apps

I've been having a lot of fun exploring whats possible with ServiceNow EmployeeWorks. In this quick video, I walk through a couple of themes we've built, including a dark-mode e...

“Are you still there?” YES AGAINST MY WILL. #cybersecurity #phishing #tech #corporatelife

Platform Analytics Academy - Oct 28, 2026 - Ask the Expert

This Wednesday (Oct 28) we'll be doing another Ask the Expert session for Platform Analytics & Pyramid. As you know we're doing these every quarter. One hour, live, with a panel...

CS9834257: Brazil Catalog Items with HTML variables don't work.

Fails in Service Portal and Employee Center. Seems like a basic issue.

A Tour of AI Analytics ootb - Oct 14, 2026 - Platform Analytics Academy

Thank you for joining us Oct 14, at 12:00 PM ET where our colleagues of the AI platform team explained all about the analytics we offer out of the box on anything AI. We cover t...

Horror Movie Recommendations: Data & Analytics Edition

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Horror Movie Recommendations: Data & Analytics Edition

It’s Halloween season, and the scariest monsters live in your pipelines, dashboards and audit logs. Watch our picks for this year’s four scariest releases, then visit the Data &...

The Honor Roll Podcast Ep #10: Purpose, Progress and People with Gina Avila and Roberto Sequeira

Listen to the latest episode of The Honor Roll to hear the story behind Rise Up from two of the people helping shape its future. 

Omnichannel docs now easier to navigate

Finding your way around omnichannel documentation just got simpler Ever had to figure out how all the omnichannel channels fit together before you could even start configuring...

CSS-Tricks has a new owner!

Yes, I've got the keys to the castle, so to speak. And, even after 12 years of working on the site, I'll admit I'm a little overwhelmed and nervous about that. [CSS-Tricks ...

Exploring ServiceNow AIUX with a home-made Smoker

I like using non-standard approaches to introduce new features in ServiceNow. I believe this is one of the most effective methods because people can connect the feature to an un...

Process Mining in Minutes - Minute 30: Sales and Order Management

Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...

Process Mining in Minutes Sales and Order Management

Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...

Learn Out Loud: The parts of my story you don't see

![PaulMcNamara_1-1793020403013.png](https://www.servicenow.com/community/image/serverpage/image-id/533517i53B51A6C9A184339/image-size/medium?v=v2&px=400 "PaulMcNamara\_1-1793020...

Introducing the ITSM MCP Server: Request, Incident, Change Demo

ServiceNow ITSM MCP Server is generally available as of September 2026. Learn what MCP is, what ITSM use cases are live, and see demos for requests, incidents, and changes. MCP ...

Extend a Resource Assignment

Extend a Resource Assignment ![RahulKmr_15-1793010246040.png](https://www.servicenow.com/community/image/serverpage/image-id/533492iB29538B8E579DF56/image-size/medium?v=v2&px=...

Build Agent Can Run Server-Side Scripts (Safely)

Build Agent can run server-side JavaScript against your ServiceNow instance. I cover the approval step, checkpoints and how to roll back a change. What's in this video? - Runnin...

Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow  users at our customer & partner organizations  to participate in a research session that will help shape an unified experience for different...

ServiceNow Arc Hub

ServiceNow Community Hub ServiceNow Arc  Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get ...

Get Value from ServiceNow Arc on Day One, Without Building Anything

Get Value from ServiceNow Arc on Day One, Without Building Anything Most AI tools make you start with a blank prompt box and a lot of trial and error. Arc starts with work you...