This Conversation May Be Used for Training | AI Apparently | Episode 2

You asked AI to make an email sound more professional. Forty minutes later, Claude knows your entire reporting structure, your issues with authority, and why “quick sync” feels ...

October 23, 2026

October 23, 2026

This Conversation May Be Used for Training | AI Apparently | Episode 2

You asked AI to make an email sound more professional. Forty minutes later, Claude knows your entire reporting structure, your issues with authority, and why “quick sync” feels ...

AI is Dead. Long Live SI. | AI, Apparently | Episode 1

Two years ago, every company needed an AI strategy. Now we’re apparently on to “super intelligence,” whatever that means this week.

AI is Dead. Long Live SI. | AI, Apparently | Episode 1

Two years ago, every company needed an AI strategy. Now we’re apparently on to “super intelligence,” whatever that means this week. Aaron Berger and Heather Vontava kick off the...

Service Mapping for Netscaler Content Switching via NITRO API

  Context The OOB Citrix Netscaler pattern can’t follow Content Switching (CS) policies to the backend, so the Service Mapping map stops at the load balancer. This post ...

Configuring the Dynatrace Service Graph Connector using SGC Central with a Focus on Cloud Discovery

How  do I configure the Dynatrace Service Graph Connector using SGC Central with a Focus on Cloud Discovery?   Version : 1.16 Sample Azure Cloud Service Account:&n...

Approvals That Pause When Policy Changes

Riya Kapoor and Sujan Dutta walk through the Needs Review tab, added to intelligent approval in the September release. If the policy or knowledge base article behind an approval...

Before You Buy Another AI Tool: An AI Readiness Checklist for ServiceNow Customers

Master's students studying IT strategy recently interviewed me about how enterprises build an AI strategy that actually delivers. One pattern came up again and again from my wor...

Federal Tech Talk: The Decision Edge: Turning Army Data into Operational Action

The Army does not lack data. The challenge is turning data from disparate systems into timely decisions and, more importantly, translating those decisions into action. This Tech...

Accordion Icons: Which Work Best?

So what icon is the most reliable to show expansion and collapsing for accordions? Is there really any noticeable difference between carets, chevrons, arrows, and triangles? We...

SALES CRM DECODED: The PSR Model

In The Big Picture , we saw that every step of Sales CRM — quote, order, fulfilment and inventory — reads from one product catalog. This article opens that catalog up. If you g...

Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow  users at our customer & partner organizations  to participate in a research session that will help shape an unified experience for different...

What Is a ServiceNow Fabric Table? | WDF Series (Episode 3)

A fabric table is the part of Zero Copy concept in Workflow Data Fabric. It shows up in Table Explorer like any other table, you can run GlideRecord against it, call it from the...

Build EmployeeWorks plugins with ToolSmith

Employees shouldn’t need to know which system handles their request. EmployeeWorks gives them one place to ask for what they need, and ToolSmith can help us plan and build the p...

What is EmployeeWorks? | Build EmployeeWorks plugins with ToolSmith (Part 1)

Full written series: https://www.servicenow.com/community/sn-employeeworks-blog/build-employeeworks-plugins-with-toolsmith/ba-p/3613461 An AI assistant is only as useful as the ...

Introducing ServiceNow Arc: Your Personal Assistant, Governed for the Enterprise

Introducing ServiceNow Arc: Your Personal Assistant, Governed for the Enterprise ![Arc schedule skill - light mode_2.png](https://www.servicenow.com/community/image/serverpage...

Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow  users at our customer & partner organizations  to participate in a research session that will help shape an unified experience for different...

Sign-up to shape the future of ServiceNow experiences

We’re inviting ServiceNow  users at our customer & partner organizations  to participate in a research session that will help shape an unified experience for different...

ServiceNow Arc - your personal agent built for the enterprise

Personal agent are extremely powerful. But how do they stay in bounds? ServiceNow Arc and Nvida OpenShell team up!

ServiceNow Arc

What would it take to give you a near-perfect memory at work? Without paying for every token? Introducing ServiceNow, your personal agent, your new way of work.

Turn the PHP2Shell Scramble Into a Command Structure - Major Security Incident Management (MSIM)

PHP2Shell is three problems wearing one name: a security problem, a patch problem, and an enterprise coordination problem. Most organizations solve the first two and fail the t...

Turn the Scramble into a Command Structure - Major Security Incident Management with ServiceNow

PHP2Shell is three problems wearing one name: a security problem, a patch problem, and an enterprise coordination problem. Most organizations solve the first two and fail the th...