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If you have used the [AI Readiness Evaluation store app](https://store.servicenow.com/store/app/c46d62364724b250def56992e36d43c4) to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service...
Readiness today, so you can scale tomorrow
The ServiceNow AI Pacesetter Innovation Awards recognize customers who turn their AI ambition into action—backed by a clear vision, unified data, and strong governance. Congratu...
 
"In this video of our EAM Models & Assets series, we build a multi-component enterprise model from start to finish, including full component property configuration. Topics cover...
"In this video of our EAM Install & Configure series, we build the organizational foundation that every EAM workflow depends on. Getting the sequence right avoids data quality g...
"In this video of our EAM Asset Lifecycle series, we create and track stock transfers between locations with full chain-of-custody documentation. Topics covered: The Transfer Or...
"In this video of our EAM Work Management series, we cover the foundational concepts of Work Management in ServiceNow EAM, the most operationally rich module in the product. Top...
"In this video of our EAM Models & Assets series, we show how to publish enterprise models to the Service Catalog and Employee Portal so users can request specific asset types t...
"In this video of our EAM Models & Assets series, we migrate existing asset inventories into EAM using bulk import, the standard path for spreadsheet data, legacy CMMS exports, ...
EAM Inventory Management Part 3: Stockroom Service Locations and Distribution Channels "In this video of our EAM Inventory Management series, we explain how inventory gets from ...
"In this video of our EAM Models & Assets series, we take a technical deep dive into the four enterprise model types. Model type is a permanent decision that shapes every downst...
"In this video of our EAM Install & Configure series, we walk step by step through installing EAM from the ServiceNow Store and verifying the installation. Follow the correct se...
"In this video of our EAM Asset Lifecycle series, we cover Asset Moves, which handle within-location relocations and short-distance moves without the full Transfer Order logisti...
"In this video of our EAM Work Management series, we dive into how ServiceNow's Enterprise Asset Management (EAM) module handles Maintenance Plans, Schedules, and Work Order Tem...
"In this video of our EAM Basics series, we introduce ServiceNow Enterprise Asset Management (EAM): what it manages, how it differs from Hardware Asset Management (HAM) and Soft...
"In this video of our EAM Basics series, we walk through the Enterprise Asset Workspace, the command center for EAM users. Learn what each module does and how the workspace beha...
Continuing our EAM Work Management series, this video covers Work Order Plans and Work Order Execution in ServiceNow. We build on the Maintenance Plans, Schedules, and Templates...
EAM Inventory Management Part 1: Setup and Configure Stockrooms "In this video of our EAM Inventory Management series, we configure EAM stockrooms from scratch. Stockrooms are t...
This quarter, we’re exploring what happens when ServiceNow learning meets real-world careers, teams, communication, and impact.
Compliance programs often work hardest when the pressure is already high. A new regulation lands. An audit request arrives. A control fails. A third party triggers concern. Team...
This October, the Austrian ServiceNow community is trying something new. Instead of a traditional SNUG filled with presentations, we are turning the day into a hands-...
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