The Disability We Don’t Talk About

Most accessibility conversations start with permanent disability — a wheelchair, blindness, a specific diagnosis — and that’s a necessary conversation. But it leaves out where m...

Secure Your Data (Before Your Agents Touch It)

Employees, admins, service accounts, API integrations, and OAuth apps all reach your data, and any one of them becomes a risk when it has too much access or gets forgotten. This...

Use Natural Language to Edit Any ServiceNow App with Build Agent

Applications are always evolving. ServiceNow Build Agent helps developers edit and extend existing apps using natural language, making it easier to evolve applications as busine...

ServiceNow Arc short explainer

Meet ServiceNow Arc, your personal AI agent built for the enterprise. See how Arc moves beyond answering questions to planning and completing work across the tools you use every...

ServiceNow® Brazil Release Upgrade Checklist Blog

[.png) ](https://blog.glidefast.com/servicenow-brazil-release-upgrade-checklist...

SPM Academy - The Retail Strategic Portfolio Management Suite

See how \Strategic Portfolio Management (SPM)\ helps retailers turn store growth strategy into coordinated execution. Follow a store opening challenge, a damaged shelf delivery ...

Calculating Workday-Based Dates in ServiceNow

  When the business says “start on WD3” or “due on WD7,” adding calendar days is not the same thing as calculating a financial workday.

Comparing Historical Currency Balances in ServiceNow

Using the transaction date to select the right exchange rate and create a consistent US Dollar comparison.     A practical pattern for storing source balances, ...

See how your Exposure Management integrations are ingesting data

Ever wondered why an integration run took three hours, or whether two integrations are fighting for the same queue? I built a small scoped app to help answer those questions. &...

Warranty, Quality, and Recall with AI | CRM for Automotive

A dealer reports a repair. Weeks later, the OEM spots a pattern. See how warranty, quality, and recall can work as one connected process using Manufacturing Commercial Operation...

What's Next for ServiceNow Build Agent (Roadmap)

What's coming for ServiceNow Build Agent in the second half of the year? Andrew shares the themes: Studio, testing, update sets, sandboxes and more. Roadmap is subject to safe h...

Generate and Manage Projects Efficiently in Project Workspace

Watch how SPM streamlines project setup with AI guidance. This demo walks through creating a new project, attaching Word, PDF, Excel, and PowerPoint files, and writing a clear d...

Sizing tech debt with Platform Health Analytics and ServiceNow Impact.

Tech debt is easy to feel and hard to see. This post shows how Platform Health Analytics in the Impact Store App turns scan findings into a dollar value, with three sample findi...

Setting up CI/CD With GitHub Actions, Now-SDK and Update Sets

Example of how to use ServiceNow SDK (Now-SDK) to setup a Continuous Integration and Delivery (CI/CD) pipeline using Update Sets to deploy. 

Never heard of it. Love It. #meetings #corporatelife #softwareengineer

L1 IT Service Desk AI Specialist FAQ

FAQ: L1 IT Service Desk AI Specialist _Last revised October 20, 2026_ Contents: Definitions · About the Specialist · Enablement · Solution Questions Definitions  ...

L1 IT Service Desk AI Specialist Implementor's Playbook

L1 Service Desk AI Specialist Implementer’s Playbook     WARNING: It is not recommended that customers attempt to install the specialist without guidance from...

ITSM L1 IT Service Desk AI Specialist FAQ

FAQ: L1 IT Service Desk AI Specialist _Last revised October 20, 2026_ Contents: Definitions · About the Specialist · Enablement · Solution Questions Definitions  ...

Now Assist Field Service Management (FSM) Delivery Accreditation

🎓 New Learning Unlocked! 🚀Another milestone achieved in my learning journey! Every new skill brings growth, new perspectives, and new opportunities 🌱Keep learning. Keep ...

PHP2Shell: How to find, prioritize, and patch affected systems

Two critical PHP vulnerabilities announced October 21st, known collectively as PHP2Shell. Read on for guidance from the Armis threat intelligence team on how to immediately take...

Introducing MCP for SPM

Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Micr...

Expanding Business architecture in Enterprise Architecture Workspace

Enterprise Architecture Workspace already gives you a rich model of how your enterprise runs: business capabilities, value streams and stages, business processes and activities,...

Best Practices for Project Workspace- AI Project Plan Generation

Every project starts with something written down. A charter. A brief. A scoping spreadsheet someone built the night before kickoff. And then, almost always, someone spends an af...

Set Up OAuth Client Credentials for the ServiceNow SDK

Start using OAuth in your continuous integration and continuous delivery (CI/CD) pipeline using an OAuth client credentials grant. The [ServiceNow SDK](https://github.com/Servi...