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Employees shouldn’t need to know which system handles their request. EmployeeWorks gives them one place to ask for what they need, and ToolSmith can help us plan and build the plugins behind it. We’ll do exactly that in this series.
Full written series: https://www.servicenow.com/community/sn-employeeworks-blog/build-employeeworks-plugins-with-toolsmith/ba-p/3613461 An AI assistant is only as useful as the ...
Introducing ServiceNow Arc: Your Personal Assistant, Governed for the Enterprise .png) ](https://blog.glidefast.com/servicenow-brazil-release-upgrade-checklist...
See how \Strategic Portfolio Management (SPM)\ helps retailers turn store growth strategy into coordinated execution. Follow a store opening challenge, a damaged shelf delivery ...
When the business says “start on WD3” or “due on WD7,” adding calendar days is not the same thing as calculating a financial workday.
Using the transaction date to select the right exchange rate and create a consistent US Dollar comparison. A practical pattern for storing source balances, ...
Ever wondered why an integration run took three hours, or whether two integrations are fighting for the same queue? I built a small scoped app to help answer those questions. &...
A dealer reports a repair. Weeks later, the OEM spots a pattern. See how warranty, quality, and recall can work as one connected process using Manufacturing Commercial Operation...
What's coming for ServiceNow Build Agent in the second half of the year? Andrew shares the themes: Studio, testing, update sets, sandboxes and more. Roadmap is subject to safe h...
Watch how SPM streamlines project setup with AI guidance. This demo walks through creating a new project, attaching Word, PDF, Excel, and PowerPoint files, and writing a clear d...
Tech debt is easy to feel and hard to see. This post shows how Platform Health Analytics in the Impact Store App turns scan findings into a dollar value, with three sample findi...
Example of how to use ServiceNow SDK (Now-SDK) to setup a Continuous Integration and Delivery (CI/CD) pipeline using Update Sets to deploy.
