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What's New in EmployeeWorks (October 2026)

The October 2026 release brings tasks and approvals into the conversation, gives admins more control over how employees browse topics, and makes it easier to match Employee...

Next Experience Provider Notifications: Making the Most of the Bell

Overview Next Experience provider notifications have been available since the [Utah release](https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/na...

SNUG Greece & Cyprus Update October 23rd

What a remarkable opportunity for everyone attending October 23rd SNUG Greece & Cyprus Event! We are honored to welcome [Alan Paris](https://www.linkedin.com/in/alanparis/)...

Sales CRM Decoded: THE BIG PICTURE

What is Sales CRM   ServiceNow [Sales CRM](https://www.servicenow.com/docs/r/order-management/som-exploring.html) manages the whole product sales life cycle on one platfo...

Process Mining in Minutes - Minute 28: Manufacturing Quality Complaint and Investigation

Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...

Process Mining in Minutes - Manufacturing Quality Complaint and Investigation

Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...

Build Agent Rules vs Skills: What's the Difference?

Rules and skills are the two ways to customize ServiceNow Build Agent, and they work very differently. Here's when to use each one. What's in this video? - Rules persist in ever...

Source-to-Pay on ServiceNow, Part 4: Supplier Document Expiry, Renewal and Notifications

On the Australia release, SLO renews supplier documents automatically and escalates when a supplier misses the deadline. Part 4 walks through the lifecycle, the lead time and gr...

Source-to-Pay on ServiceNow, Part 3: How Suppliers, Companies and Contacts Really Link

Supplier and company records in SLO never reference each other directly; the supplier contact is where they meet. Part 3 covers that link, the load order it forces, and the SLO ...

Source-to-Pay on ServiceNow, Part 2: The SLO Data Model in 15 Tables

Every Supplier Lifecycle Operations table hangs off one supplier record, and none of them actually stores the supplier. Part 2 walks through the 15 core sn\_slm tables and how t...

Unraveling the Upgrade Impact Tracker

[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...

Source-to-Pay on ServiceNow, Part 1: What actually makes up Supplier Lifecycle Operations

Supplier Lifecycle Operations is several scoped apps working together, and the supplier record isn’t even in the SLO scope. The article maps the apps, the install order, and wha...

Velkommen til Put AI to work - workshop på Aker Brygge

Join us in Oslo for an interactive, hands-on workshop where you'll explore how AI Agents and Autonomous Workflows can help eliminate friction, automate processes, and transform ...

Your incidents keep changing category. The fix may already be on your instance.

An incident that starts in the wrong category doesn't just get relabeled. It sits in the wrong queue, reaches the wrong team, and waits while someone figures out where it belong...

Transforming Regulatory Compliance with Rede Compliance Solutions

In today’s fast-evolving regulatory landscape, enterprises in finance, healthcare, and pharma face unprecedented challenges. Compliance is no longer a static checklist but a dyn...

Dave's ServiceNow Export Tool

The challenge Exporting big sets of data from ServiceNow is a pain. By default, exports from ServiceNow are limited to about 1,000 or 10,000 rows. That's OK for most every-da...

ServiceNow ACL Architecture, Design, Implementation, and Use Cases

1. Introduction ServiceNow Access Control Lists (ACLs) are the primary server-side security mechanism for controlling who can access ServiceNow data and functionality. A scalab...

Architecture Intelligence Instance

This article presents an Instance-First approach to Architecture Intelligence in ServiceNow, connecting Enterprise Architecture decisions to evidence available in the platform. ...

Trusted AI ServiceNow Executive

This article argues that the biggest challenge in enterprise AI is not choosing between governance and adoption, but creating the right balance between governance, adoption, and...

Top Insights into Compliance Consulting Solutions for Global Enterprises

Navigating the complex landscape of regulatory requirements is a critical challenge for global enterprises, especially those operating in highly regulated industries like Financ...

ServiceNow Flow vs EmployeeWorks - What's right for me?

Many customers have expressed interest in better understanding the positioning and use of ServiceNow EmployeeWorks versus ServiceNow Flow. Both seem to offer conversational chat...

What If Your Integration Copied Nothing?

Karteek and Sujan explain the Zero Copy concept in ServiceNow Workflow Data Fabric. Most integrations copy data into ServiceNow. With a Zero Copy connector, a query on a fabric ...

Why I'm Heading to now[dev]26: Conversations, Curiosity, and Staying Ahead

I’m headed to now[dev]26 in San Jose, Nov 4–5! Two reasons I’m going: 1️⃣ Nothing beats being in the same room. The hallway chats, the quick “how did you solve that?”, catching...