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When the business says “start on WD3” or “due on WD7,” adding calendar days is not the same thing as calculating a financial workday.
Using the transaction date to select the right exchange rate and create a consistent US Dollar comparison. A practical pattern for storing source balances, ...
Ever wondered why an integration run took three hours, or whether two integrations are fighting for the same queue? I built a small scoped app to help answer those questions. &...
A dealer reports a repair. Weeks later, the OEM spots a pattern. See how warranty, quality, and recall can work as one connected process using Manufacturing Commercial Operation...
What's coming for ServiceNow Build Agent in the second half of the year? Andrew shares the themes: Studio, testing, update sets, sandboxes and more. Roadmap is subject to safe h...
Watch how SPM streamlines project setup with AI guidance. This demo walks through creating a new project, attaching Word, PDF, Excel, and PowerPoint files, and writing a clear d...
Tech debt is easy to feel and hard to see. This post shows how Platform Health Analytics in the Impact Store App turns scan findings into a dollar value, with three sample findi...
Example of how to use ServiceNow SDK (Now-SDK) to setup a Continuous Integration and Delivery (CI/CD) pipeline using Update Sets to deploy.
FAQ: L1 IT Service Desk AI Specialist _Last revised October 20, 2026_ Contents: Definitions · About the Specialist · Enablement · Solution Questions Definitions ...
L1 Service Desk AI Specialist Implementer’s Playbook WARNING: It is not recommended that customers attempt to install the specialist without guidance from...
FAQ: L1 IT Service Desk AI Specialist _Last revised October 20, 2026_ Contents: Definitions · About the Specialist · Enablement · Solution Questions Definitions ...
🎓 New Learning Unlocked! 🚀Another milestone achieved in my learning journey! Every new skill brings growth, new perspectives, and new opportunities 🌱Keep learning. Keep ...
Two critical PHP vulnerabilities announced October 21st, known collectively as PHP2Shell. Read on for guidance from the Armis threat intelligence team on how to immediately take...
Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Micr...
Enterprise Architecture Workspace already gives you a rich model of how your enterprise runs: business capabilities, value streams and stages, business processes and activities,...
Every project starts with something written down. A charter. A brief. A scoping spreadsheet someone built the night before kickoff. And then, almost always, someone spends an af...
Start using OAuth in your continuous integration and continuous delivery (CI/CD) pipeline using an OAuth client credentials grant. The [ServiceNow SDK](https://github.com/Servi...
World Forum Tokyo 2026セッションの休憩時間に、コミュニティシアターでショートセッションを開催します。ユーザー事例、コミュニティの取り組み、ServiceNow Impactの活用法、そしてグローバルの開発者アドボケイトとの交流まで。ぜひお気軽にお立ち寄りください。
Admins often ask where their Action Fabric Assist usage is coming from. This walkthrough shows how to use the Agentic Usage Overview Dashboard to see what drives that usage, fro...
Mark your calendar, bookmark this page, and start thinking about your dream team, because the now[dev]26 Hackathon is almost here, and we've got everything you need to know befo...
Building ServiceNow apps with the Now SDK and Fluent? If your AI coding agent suddenly forgets your SDK skills, check where you installed them. Install skills into your ServiceN...
Cloud spending and IT governance remain critical challenges for enterprises managing complex digital environments. Many organizations struggle to control escalating cloud costs ...
[Turn fragmented data into decision-ready context](https://info.servicenow.com/WBR-MA00025127_Q4-FY26-Global-AI-SN-Accel-for-AI--Data_MT00004878_LP.html?referenceSource=social&u...
みなさま、こんにちは！ServiceNow Japan Impact カスタマーサクセスマネージャーのKeikoです。 ※本記事はImpact（Guided以上）のご契約社様向けに作成しています。 対象読者： - ServiceNow の AI 機能（ServiceNow Otto、AI Agents など）を導入済みの方 - 「思ったより使われ...
