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The ServiceNow Build Agent supports multiple Large Language Models (LLMs). It's easy to switch if you know where to look, but have to know where to find the setting to switch between Claude Opus, OpenAI GPT or Google Gemini Flash.
How a Platform Owner deployed seven AI agents in production in six weeks and achieved 3.5x ROI
I created the [ServiceNow Integration Master Class](https://build-it-the-right-way.gitbook.io/servicenow-integration-master-class) as a full, free course to help you build integ...
With the September release, AI security findings from Wiz flow directly into Unified Security Exposure Management (USEM) alongside every other exposure your team already works. ...
Hello Nebraska SNUG Community! We're excited to begin planning our next Nebraska ServiceNow User Group Live Event this November and are looking for cus...
_Discover what's running in your Kubernetes environment—and understand what's inside your container images._
We have officially launched Third Thursday's with our first Customer Story presentation on their CMDB Journey. First, we want to apologize. We understand that there was s...
Main Topic: CMDB Journey: Tribulations and Celebrations Deck attached here and Recording link here: [September 17 2026 Third Thursday Recording](https://soluti...
As we build out LLM Gateway, we want to make sure the authentication model fits how enterprises actually operate today. If you're already running an LLM gateway interna...
🚀 New Video Alert 🎥 Want to stay ahead with the latest ServiceNow features? Don’t miss my newest YouTube video! 🎥 🔗Watch here: [https://youtu.be/TinLAJ62Av0?si=ua1dL...
Dear Community! i'd like to reach out to you as we'll have something great this time thanks to Andreea this October, the Austrian ServiceNow community is...
About REDE Consulting REDE Consulting is a specialized Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) advisory firm serving insurance carriers, MGAs, a...
AI Agent Studio had a reputation for being a bit clunky: too much clicking back and forth between building and discovering agents. Victor Chen, Sr. Principal Outbound Product Ma...
Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...
Overview Now Assist for Field Service Management (FSM) enables technicians to generate AI-powered closure notes for work order tasks, helping them document completed work quic...
Overview Now Assist for Field Service Management (FSM) brings AI-powered assistance to field service technicians through the ServiceNow Agent mobile application. The FSM exper...
REDE Consulting is a specialized Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) advisory firm serving insurance carriers, MGAs, and InsurTech companies...
If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At...
🎓 New Learning Unlocked! 🚀 Excited to share that I’ve completed another milestone in my learning journey. Every new skill adds value, sharpens perspective, and opens doors t...
I get asked to explain the difference between Employee Journeys and Employee Lifecycle Events more often than almost anything else in HRSD — and the honest answer is that it dep...
In [part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/employee-lifecycle-vs-employee-journey-what-s-the-difference/ta-p/3600063) I explained why I ans...
Every organization runs on approvals, and each one of them takes time. Stakeholders define the approval logic in a policy, a developer translates it into workflow logic, and sti...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
If your CMDB can't be trusted, neither can the decisions built on top of it. Here's how AI keeps configuration data accurate automatically.
