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This video shows how to create and use a funnel report in User Experience Analytics to analyze user completion rates for a specific task. Chapters: 00:00 Intro 00:08 What funnel reports do 00:57 Create a funnel report 02:16 Use a funnel report servicenow se...
I'd like to invite you to join us at the next Melbourne ServiceNow User Group (SNUG), where we'll explore how organisations are modernising third-party risk management using Ser...
What is an SGC? A ServiceNow SGC (Service Graph Connector) is a fancy name for an integration that imports data into the ServiceNow CMDB. ![SGC diagram](https://davidmac.pro/...
Jev is a pretty hyped topic at the moment. When I first read about it and understood the purpose of a System One model, I immediately realized this is exactly what we need on th...
Why query lifecycle management belongs in every identity security posture program
This is the first video in our series to cover the CMDB / CSDM Success advisors which provides scoped data health metrics for specific outcomes that customers are looking to ach...
In this webinar, experts Aastha, Cyrille, and Jeetu demonstrated how to activate AI and AI Agents for Change Management. Check out this blogpost to connect with other peers post...
Ever seen the same role listed twice for one user? 👀 Wondered where the Read Only checkbox went after your last upgrade? 🔒 Or how "15 lines to 2" happens with choice lists? ...
Hello Cincinnati SNUG Members! It’s not too late to [register](https://rsvp.servicenow.com/cincinnatisnug) for the upcoming SNUG on Thursday, ...
September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: [ServiceNow Otto](h...
Iced coffee at a job interview? We're staying out of it. AI tools as coffee orders, though? We have thoughts. NationalCoffeeDay
_Disclaimer : This article reflects our personal perspectives and experiences and does not represent the views of our employers or ServiceNow. We have used Generative AI as...
Building generative AI skills in ServiceNow requires a shift from conversational chatting to deterministic engineering. Learn how to use XML gating, JSON enforcing, and explicit...
Quando pensamos em uma solicitação bancária, normalmente enxergamos apenas o início e o fim do processo. O cliente faz um pedido. Depois recebe uma resposta. Mas... o que aco...
Join Us for ServiceNow Nexus for Service Operations 2026
🗓 Clear your calendar on October 28th Montreal- it's the ServiceNow User Group Live! Great things happen when people show up in the same room. Join us in Montreal for a...
Join us for the next SNUG meetup on Tuesday, 10 November at Technopolis Ruoholahti. As always, SNUG is an opportunity to step away from day-to-day work and ...
Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a singl...
みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのNaoです。 前回は「ServiceNowをもっと有効活用いただく編」の第2回として、リリース間の翻訳変更を事前に確認できる「OOTB差分リスト」をご紹介しました。KB1642639で確認方法を確認し、コミュニティの「ローカリゼーション」ラベルを購読しておくことで、...
To scope a compliance universe, you need to master two things from the start: entity modeling and proper sequencing. Save yourself weeks of troubleshooting by learning how ...
