Customer success: How Takeda built its AI journey on trust

The ServiceNow AI Pacesetter Innovation Awards recognize customers who turn their AI ambition into action—backed by a clear vision, unified data, and strong governance. Congratu...

1 Million Achieved in ServiceNow University

 

EAM Models & Assets Part 2: Creating Enterprise Models: Simple vs Multi-Component

"In this video of our EAM Models & Assets series, we build a multi-component enterprise model from start to finish, including full component property configuration. Topics cover...

EAM Install & Configure Part 3: Foundational Data: Users, Groups & Locations

"In this video of our EAM Install & Configure series, we build the organizational foundation that every EAM workflow depends on. Getting the sequence right avoids data quality g...

EAM Asset Lifecycle Part 4: Stock Transfers

"In this video of our EAM Asset Lifecycle series, we create and track stock transfers between locations with full chain-of-custody documentation. Topics covered: The Transfer Or...

EAM Work Management Overview: Work Management Concepts in EAM

"In this video of our EAM Work Management series, we cover the foundational concepts of Work Management in ServiceNow EAM, the most operationally rich module in the product. Top...

EAM Models & Assets Part 3: Publishing Models to Service and Employee Portals

"In this video of our EAM Models & Assets series, we show how to publish enterprise models to the Service Catalog and Employee Portal so users can request specific asset types t...

EAM Models & Assets Part 10: Asset & Model Bulk Imports

"In this video of our EAM Models & Assets series, we migrate existing asset inventories into EAM using bulk import, the standard path for spreadsheet data, legacy CMMS exports, ...

EAM Inventory Management Part 3: Stockroom Service Locations and Distribution Channels

EAM Inventory Management Part 3: Stockroom Service Locations and Distribution Channels "In this video of our EAM Inventory Management series, we explain how inventory gets from ...

EAM Models & Assets Part 1: The 4 Enterprise Model Types

"In this video of our EAM Models & Assets series, we take a technical deep dive into the four enterprise model types. Model type is a permanent decision that shapes every downst...

EAM Install & Configure Part 1: Installing and Configuring ServiceNow EAM

"In this video of our EAM Install & Configure series, we walk step by step through installing EAM from the ServiceNow Store and verifying the installation. Follow the correct se...

EAM Asset Lifecycle Part 5: Asset Moves

"In this video of our EAM Asset Lifecycle series, we cover Asset Moves, which handle within-location relocations and short-distance moves without the full Transfer Order logisti...

EAM Work Management Part 1: Maintenance Plans, Schedules & Work Order Templates

"In this video of our EAM Work Management series, we dive into how ServiceNow's Enterprise Asset Management (EAM) module handles Maintenance Plans, Schedules, and Work Order Tem...

EAM Basics Part 1: Introduction to ServiceNow Enterprise Asset Management

"In this video of our EAM Basics series, we introduce ServiceNow Enterprise Asset Management (EAM): what it manages, how it differs from Hardware Asset Management (HAM) and Soft...

EAM Basics Part 4: Overview of the Enterprise Asset Workspace

"In this video of our EAM Basics series, we walk through the Enterprise Asset Workspace, the command center for EAM users. Learn what each module does and how the workspace beha...

EAM Work Management Part 2: Work Order Execution & Work Order Plans

Continuing our EAM Work Management series, this video covers Work Order Plans and Work Order Execution in ServiceNow. We build on the Maintenance Plans, Schedules, and Templates...

EAM Inventory Management Part 1: Setup and Configure Stockrooms

EAM Inventory Management Part 1: Setup and Configure Stockrooms "In this video of our EAM Inventory Management series, we configure EAM stockrooms from scratch. Stockrooms are t...

Welcome to Q4: ServiceNow in the Real World

This quarter, we’re exploring what happens when ServiceNow learning meets real-world careers, teams, communication, and impact.

Turning Compliance into Measurable Resilience with ServiceNow GRC and Databricks Data AI

Compliance programs often work hardest when the pressure is already high. A new regulation lands. An audit request arrives. A control fails. A third party triggers concern. Team...

SNUG EVENT 2026-AI Hackaton VIenna 21.10.

This October, the Austrian ServiceNow community is trying something new. Instead of a traditional SNUG filled with presentations, we are turning the day into a hands-...

Enable Escalate Action in ServiceNow

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How I'd Get My 1st Dev Job Now #softwaredeveloper #juniordeveloper #techcareers #coding #CareerTips

Cyber Crime Is Business Risk: Bank AI Governance

Cyber crime reaches your bank's balance sheet, customers, regulators, and reputation. I treat it as a business risk that belongs in the boardroom, because handing it to IT doesn...

ServiceNowハッカソン2026 決勝進出チーム発表

ServiceNow ハッカソンの決勝進出チーム 9チームを選出しました。 World Forum Tokyo で開催される決勝戦をぜひお楽しみに。