Claude Reads and Updates a Real ServiceNow Incident

The payoff. Claude reads an incident through the MCP server, then updates the urgency and adds a work note, permission prompt and all. Built on a Scripted REST API and OAuth. 📘 ...

What's new in MCP Server Console v1.8 - Monitoring Dashboard, Clone Tools, New Tools!

  What is MCP Server Console? MCP Server Console is the inbound surface of ServiceNow's Action Fabric, giving enterprises a centralized workspace to register, govern, and...

Core Business Suite (CBS): The fine print nobody mentions during the setup

ServiceNow's own [Getting started with Core Business Suite](https://www.servicenow.com/community/core-business-suite-articles/getting-started-with-core-business-suite/ta-p/34778...

Building A UX ROI Case That Survives The Boardroom

Sooner or later, a CFO looks at your wireframes and asks what any of it actually _does_ for the bottom line. Storyboards don’t answer that question, and the era when a 5-minute ...

TMF API Certifications as of Brazil Release, Sep 2026

The list of TMF APIs certified as of Brazil Release, Sep  2026are given in the table below. There is support for one new API i..e TMF 679 - Product Offering Qualification...

ServiceNow World Forum 2026: Every Date, City and Venue

ServiceNow runs nine World Forums in 2026. Two have already been, seven are still to come, and every one of them is free. This page is the full list with dates, venues and link...

Turn scattered enterprise data into action AI agents can take - Sept 15, 2 pm BST |3 pm CEST

AI agents can only deliver outcomes that teams can trust when the data behind them is connected, governed, contextualized, and trusted. [Join us for Building the data foundatio...

Connect Claude to a ServiceNow MCP Server

Connecting Claude to a ServiceNow MCP server ends at an OAuth consent screen. ServiceNow isn't handing over a blanket key. A logged-in user approves one specific application for...

ServiceNow World Forum London 2026: Agenda, Speakers and What It Means for Hiring

ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...

ServiceNow World Forum Amsterdam 2026: Agenda, Speakers and Getting to RAI

ServiceNow World Forum Amsterdam is at RAI on 28 October 2026. Free, 8:30am to 6pm, and it is eight days after London. That gap matters more than it sounds. If you are in the B...

ServiceNow World Forum Paris 2026: Agenda, Speakers and What to Expect

ServiceNow World Forum Paris is at Paris Expo Porte de Versailles on 2 December 2026. Free, 8:30am to 6pm, and it is the last World Forum of the year. That last point is the re...

What's New in Brazil (part 1) - Sep 2nd, 2026 - Platform Analytics Academy

Thank you for joining us Sep 2nd, at 12:00 PM ET for the first out of two sessions of What's New in Brazil. Here we will cover the new features and capabilities that come with P...

Platform Analytics Academy - Sep 16th, 2026 - What's New in Brazil (part 2)!

Hi everyone, Wednesday Sep 16th we will be hosting another Platform Analytics academy.   This one will be the 2nd of our 2-fold "What's in Brazil" series. In the [Septemb...

Migrating to GRC: Advanced Risk from legacy risk

If you're running Risk Management and considering the move to Advanced Risk, the switch itself is a single system property — but what it does behind that switch is significant a...

ServiceNow認定資格の「公式模擬試験」が提供開始！

こんにちは、ServiceNowトレーニングチームです。    「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。 しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を...

Why modern data projects keep failing

Stop guessing which process gets your first AI Agent

Every conversation I have with leadership around AI Agents hits the same wall within ten minutes: _“Which use case do we actually start with?”_   How do you actually deci...

CRM AI Academy: CRM Case Management AI Specialist: Autonomous Workforce

Autonomous Workforce is bringing AI Specialists to CSM :AI teammates that self-assign, research, and resolve cases end-to-end. This session is your first look at the CRM Case Ma...

Reimagined AI Agent Studio [September 2026 release]

With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-t...

Read about Risk's major new capabilities for Brazil

Risk has major new capabilities for Brazil (Q3) that you won't want to miss

“Fixed stuff” +9001 -9001 #tech #programming #developer #coding #devlife

Check out the post for Out-of-the-box MCP Servers from our Technology Workflows team

Our technology workflows team launched Pre-Built Domain-Specific servers as part of the September 10th release: See their post for more: [https://www.servicenow.com/co...

Create the MCP Server Record in ServiceNow

The last platform-side step: create the MCP server record, add the tools, activate it, copy the URL. That URL plus the OAuth client ID and secret is everything Claude needs to c...

ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceN...