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Rules and skills are the two ways to customize ServiceNow Build Agent, and they work very differently. Here's when to use each one. What's in this video? - Rules persist in every session: standards, naming conventions, security and governance - Skills are o...
On the Australia release, SLO renews supplier documents automatically and escalates when a supplier misses the deadline. Part 4 walks through the lifecycle, the lead time and gr...
Supplier and company records in SLO never reference each other directly; the supplier contact is where they meet. Part 3 covers that link, the load order it forces, and the SLO ...
Every Supplier Lifecycle Operations table hangs off one supplier record, and none of them actually stores the supplier. Part 2 walks through the 15 core sn\_slm tables and how t...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
Supplier Lifecycle Operations is several scoped apps working together, and the supplier record isn’t even in the SLO scope. The article maps the apps, the install order, and wha...
Join us in Oslo for an interactive, hands-on workshop where you'll explore how AI Agents and Autonomous Workflows can help eliminate friction, automate processes, and transform ...
An incident that starts in the wrong category doesn't just get relabeled. It sits in the wrong queue, reaches the wrong team, and waits while someone figures out where it belong...
In today’s fast-evolving regulatory landscape, enterprises in finance, healthcare, and pharma face unprecedented challenges. Compliance is no longer a static checklist but a dyn...
The challenge Exporting big sets of data from ServiceNow is a pain. By default, exports from ServiceNow are limited to about 1,000 or 10,000 rows. That's OK for most every-da...
1. Introduction ServiceNow Access Control Lists (ACLs) are the primary server-side security mechanism for controlling who can access ServiceNow data and functionality. A scalab...
This article presents an Instance-First approach to Architecture Intelligence in ServiceNow, connecting Enterprise Architecture decisions to evidence available in the platform. ...
This article argues that the biggest challenge in enterprise AI is not choosing between governance and adoption, but creating the right balance between governance, adoption, and...
Navigating the complex landscape of regulatory requirements is a critical challenge for global enterprises, especially those operating in highly regulated industries like Financ...
Many customers have expressed interest in better understanding the positioning and use of ServiceNow EmployeeWorks versus ServiceNow Flow. Both seem to offer conversational chat...
Karteek and Sujan explain the Zero Copy concept in ServiceNow Workflow Data Fabric. Most integrations copy data into ServiceNow. With a Zero Copy connector, a query on a fabric ...
I’m headed to now[dev]26 in San Jose, Nov 4–5! Two reasons I’m going: 1️⃣ Nothing beats being in the same room. The hallway chats, the quick “how did you solve that?”, catching...
What's New in Brazil Q3 '26 for CSM: Web-Embeddable portal playbooks are often used to enable self-service on a company's own website, either B2B or B2C. This example shows a cl...
After years in the ServiceNow ecosystem, I still learn something new every time I connect with other people in the community. I’m heading to [now]dev to exchange ideas, talk sho...
Start browser-based voice calls with a ServiceNow AI Voice Agent from your native portal or with Engagement Messenger AI Voice Agents for Portal lets a customer start ...
EmployeeWorks now includes two key ITSM enhancements. Employees can see outages as they happen, or join the Tech Lounge queue from their home page without leaving EmployeeWorks....
Checkout what's new in EmployeeWorks Web App for IT Service Management This is a walkthrough of the Service Health feature and Walk-up experience for ITSM within EmployeeWorks W...
The October 2026 release brings tasks and approvals into the conversation, gives admins more control over how employees browse topics, and makes it easier to match Employee...
Employee Journeys, now native in EmployeeWorks Feature Spotlight ServiceNow EmployeeWorks is the new AI front door for the enterprise — a next-generation, AI-p...
