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Build real ServiceNow admin skills, learn best practices and get ready for your ServiceNow CSA certification with 44 free hands on video lessons.
Warranty teams spend hours reviewing claims one at a time, and improper payouts still slip through. See how ServiceNow CRM for Manufacturing uses AI to triage every warranty cla...
Main Topic: Updates from ServiceNow- What is Otto? Zurich\> Brazil Family Release Highlights and New Patching Policy Deck attached here and Recording link here: [First Fr...
Main Topic: Dynamic IRE (Australia/Brazil) Deck attached here and Recording link here: [Third Thursday- Oct 15 2026- Dynamic IRE](https://solutions.servicenow.com/i/...
Put a Kafka proxy between ServiceNow Stream Connect and your Kafka cluster. Using Kroxylicious as the example, this guide covers one public TLS endpoint for Direct Kafka (no MID...
Hello, I'm completing the Lab 4.3.1 of the SN Administration Fundamentals, specifically the part step of "Prepare and run the transform" When I click on the Transform ...
Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent in the AI era. It ...
Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent in the AI era. It ...
Riya Kapoor and Sujan Dutta cover what you need to run intelligent approval in ServiceNow. It's available on Australia Patch 6 and Brazil Patch 0 and needs an AI entitlement, ei...
This is the takeaway episode with Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo. He recently visited Juan and shared his f...
Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent in the AI era. It ...
This is the takeaway episode with Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo. He recently visited Juan and shared his f...
Most IT service management (ITSM) tools route every request - from a software license to a new-hire setup - through a service catalog and forms. Flow, a conversation...
In this installment of the Process Mining Academy we review the enhancements for Process Intelligence in the Brazil release. The Process Intelligence MCP Server, Playbook Enhanc...
In this session of the Process Mining Academy we walk through everything new for Process Intelligence in the Brazil release, including detailed descriptions and live demonstrati...
Not every change deserves the same scrutiny — but most change management processes treat them like they do. Here's how AI right-sizes the process.
The way I see most organizations roll out AI feels more like a farce than a strategy. If it were turned into a movie, reviewers would say it was unbelievable. Nobody could be th...
Introduction When people discuss ServiceNow licensing , the conversation often focuses on contracts, subscriptions, and commercial negotiations. However, during a recent licen...
Our first post introduced [AI Identified Risks in Project Workspace](https://www.servicenow.com/community/spm-articles/ai-identified-risks-in-project-workspace/ta-p/3553906). Th...
Many community members are waiting for the ServiceNow Rising Star 2026 announcement. While we wait for an official update, let's trust the process, stay positive, and con...
Hello Community, Have you used the ServiceNow AI Agent Advisor yet? If you are not sure what it is? Simply put AI Agent Advisor analyzes operational data in yo...
I don’t want to return from [now]dev with just notes. I want to return with ideas worth putting into action. Hello Folks ! Every technology event offers opportunities to disco...
In August 2025, we launched a "Work Besties" video series that featured dynamic duos from around the globe who help each other do their best work to maintain work-life balance. ...
