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AI Agent Studio had a reputation for being a bit clunky: too much clicking back and forth between building and discovering agents. Victor Chen, Sr. Principal Outbound Product Manager at ServiceNow, breaks down the UI refresh built to fix that. In this clip,...
Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...
Overview Now Assist for Field Service Management (FSM) enables technicians to generate AI-powered closure notes for work order tasks, helping them document completed work quic...
Overview Now Assist for Field Service Management (FSM) brings AI-powered assistance to field service technicians through the ServiceNow Agent mobile application. The FSM exper...
REDE Consulting is a specialized Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) advisory firm serving insurance carriers, MGAs, and InsurTech companies...
If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At...
🎓 New Learning Unlocked! 🚀 Excited to share that I’ve completed another milestone in my learning journey. Every new skill adds value, sharpens perspective, and opens doors t...
I get asked to explain the difference between Employee Journeys and Employee Lifecycle Events more often than almost anything else in HRSD — and the honest answer is that it dep...
In [part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/employee-lifecycle-vs-employee-journey-what-s-the-difference/ta-p/3600063) I explained why I ans...
Every organization runs on approvals, and each one of them takes time. Stakeholders define the approval logic in a policy, a developer translates it into workflow logic, and sti...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
If your CMDB can't be trusted, neither can the decisions built on top of it. Here's how AI keeps configuration data accurate automatically.
Build Agent is ServiceNow’s AI-native development capability. Describe what you need in natural language, and it builds directly inside your environment. Build Agent works acros...
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Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both ar...
PDS Health partnered with ServiceNow, AWS, and Slalom to create a unified digital platform that streamlines workflows, strengthens governance, and enables secure, responsible AI...
Hello Chicago SNUG Community! We're excited to begin planning our next Chicago ServiceNow User Group Live Event this November and are looking for customers who wou...
What’s it like to learn, grow, and keep up with AI alongside your brother? In this Learn Out Loud conversation, ServiceNow Chief Learning Officer Jayney Howson sits down with Ce...
- Access the deck and session recording if you missed the session! - Within a week from the session date, this blogpost will be open for any questions you may have. Our ex...
🎓 New Learning Unlocked! 🚀 Excited to share that I’ve completed another milestone in my learning journey. Every new skill adds value, sharpens perspective, and opens door...
Students are empowering their peers with ServiceNow skills & certifications right on their own campuses. Read more to get involved or volunteer with our programs!
Army readiness depends on turning demand into action. Whether supporting soldiers, resolving maintenance issues, managing supply shortages, or coordinating across commands and m...
A practical guide to what AI Agent Advisor is, when to use it, and what it's actually worth AI Agent Advisor reads the records your teams have already closed, groups them into ...
