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FAQ: L1 IT Service Desk AI Specialist _Last revised October 20, 2026_ Contents: Definitions · About the Specialist · Enablement · Solution Questions Definitions 1. What is the official name? - The name of the solution is the L1 IT Service...
🎓 New Learning Unlocked! 🚀Another milestone achieved in my learning journey! Every new skill brings growth, new perspectives, and new opportunities 🌱Keep learning. Keep ...
Two critical PHP vulnerabilities announced October 21st, known collectively as PHP2Shell. Read on for guidance from the Armis threat intelligence team on how to immediately take...
Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Micr...
Enterprise Architecture Workspace already gives you a rich model of how your enterprise runs: business capabilities, value streams and stages, business processes and activities,...
Every project starts with something written down. A charter. A brief. A scoping spreadsheet someone built the night before kickoff. And then, almost always, someone spends an af...
Start using OAuth in your continuous integration and continuous delivery (CI/CD) pipeline using an OAuth client credentials grant. The [ServiceNow SDK](https://github.com/Servi...
World Forum Tokyo 2026セッションの休憩時間に、コミュニティシアターでショートセッションを開催します。ユーザー事例、コミュニティの取り組み、ServiceNow Impactの活用法、そしてグローバルの開発者アドボケイトとの交流まで。ぜひお気軽にお立ち寄りください。
Admins often ask where their Action Fabric Assist usage is coming from. This walkthrough shows how to use the Agentic Usage Overview Dashboard to see what drives that usage, fro...
Mark your calendar, bookmark this page, and start thinking about your dream team, because the now[dev]26 Hackathon is almost here, and we've got everything you need to know befo...
Building ServiceNow apps with the Now SDK and Fluent? If your AI coding agent suddenly forgets your SDK skills, check where you installed them. Install skills into your ServiceN...
Cloud spending and IT governance remain critical challenges for enterprises managing complex digital environments. Many organizations struggle to control escalating cloud costs ...
[Turn fragmented data into decision-ready context](https://info.servicenow.com/WBR-MA00025127_Q4-FY26-Global-AI-SN-Accel-for-AI--Data_MT00004878_LP.html?referenceSource=social&u...
みなさま、こんにちは！ServiceNow Japan Impact カスタマーサクセスマネージャーのKeikoです。 ※本記事はImpact（Guided以上）のご契約社様向けに作成しています。 対象読者： - ServiceNow の AI 機能（ServiceNow Otto、AI Agents など）を導入済みの方 - 「思ったより使われ...
![Congratulations 2026 Rising Stars](https://www.servicenow.com/community/image/serverpage/image-id/532865i1D3AEAF72704D032/image-size/large?v=v2&px=999 "Rising Star Announcemen...
When its legacy sales CRM could no longer keep pace, Panasonic Avionics extended the ServiceNow platform it already trusted into sales operations. This resulted in a 99% reducti...
Configure certificate authorities (CAs) that your organization trusts and activate the certificate authority trust policy so that certificates from other authorities are flagged...
To read the report, [click here](https://www.servicenow.com/thank-you/lpayr/gartner-mq-saas-management.html).
Our Voice Agents are being deployed globally by enterprise customers. In English, conversations hold up really well. But it is different for other languages. Today's voice mode...
NorCal! Do you want free entry to NowDev?! 