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Every organization runs on approvals, and each one of them takes time. Stakeholders define the approval logic in a policy, a developer translates it into workflow logic, and still every approval request lands in a human's queue. It's time to change! ...
[Workflow Data Fabric Suite Cert Sprint (Q3 '26)](https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=f213007047c60b14ca332a81736d4304&s=1&ssa=3) This pro...
In today’s complex regulatory environment, corporate compliance is no longer just a legal obligation. It has become a strategic asset that drives business success. I have seen f...
TL;DR: CVSS tells you how bad a vulnerability could be. SSVC tells you what you should actually do about it — right now, given your exposure. If your patch queue is still sorte...
Hey builders! Looking for help with Agent Studio, plugins, automations, or your latest EmployeeWorks project? Join our live Developer Office Hours, where you can ...
The challenge I've been using OneNote for note taking and knowledge collection for about 15 years. It ticked a lot of boxes. - Synced across devices. - Note taking in rich-te...
Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both ar...
The organisations getting significantly more ROI from AI are doing three specific things well. Richard Fleming, APAC AI Practice Lead at Bain and Company, shares what separates ...
Eight in ten CEOs are not happy with the progress of their AI investments. Richard Fleming, APAC AI Practice Lead at Bain and Company, explains why most organisations are confus...
Governance is usually seen as the brake on innovation. At Orica, it was the accelerator. Bradley Hunt, Asia-Pacific AI, Insights and Solutions Practice Leader at Orica, joins Ka...
Empathy depends on context. Context depends on data. And right now, most customer service agents do not have either. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Dire...
Organisations are investing heavily in AI. Many are not harvesting the return. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, examine the execut...
Customer experience was always built on good intentions. The problem was never the intent. It was the translation. Brett Lovett, ServiceNow Practice Leader for APJ at Cognizant,...
Empathy is not a soft skill layered on top of technology. It is the foundation of effective customer experience strategy. Ian Kreiger, Futures Director at ServiceNow, and Brett ...
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and g...
Imagine asking an AI agent to schedule a meeting. You have an oncology appointment at 10 am; the organizer has childcare issues. The agent finds a good time, but reveals your me...
617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your proces...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project...
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...
Catalog authoring doesn't have to run through one central queue with a long backlog. This two-part Platform Academy series covers the shift from a gatekeeper to guide model for ...
Two access changes shipped close together—one for AI agents and agentic workflows, one for admin roles—and it's easy to assume they're the same story. They're not, and knowing w...
Planning for this year's North Carolina ServiceNow User Group event is well underway. We're targeting mid-October to November 2026, but we are still looking for two things from ...
This article turns encryption key management from a technical detail into a strategic security decision for ServiceNow customers. It shows how BYOK delivers practical customer c...
