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I previously shared my end-to-end experience with Build Agent. Six months on, my toolchain has changed — and I haven’t touched code directly on an instance since.
New platform entry points mean you don’t have to go hunting for ServiceNow Studio anymore! Open records directly into Studio, or right-click → configure on any table (yep, even ...
Now Assist Skills vs AI Agents on ServiceNow: Where to Use Each, and What It Really Costs in Assists _U__pdated September 2026. Reflects the Australia release, the Apr...
The October 2026 release brings tasks and approvals into the conversation, gives admins more control over how employees browse topics, and makes it easier to match Employee...
Overview Next Experience provider notifications have been available since the [Utah release](https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/na...
What a remarkable opportunity for everyone attending October 23rd SNUG Greece & Cyprus Event! We are honored to welcome [Alan Paris](https://www.linkedin.com/in/alanparis/)...
What is Sales CRM ServiceNow [Sales CRM](https://www.servicenow.com/docs/r/order-management/som-exploring.html) manages the whole product sales life cycle on one platfo...
Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...
Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...
Rules and skills are the two ways to customize ServiceNow Build Agent, and they work very differently. Here's when to use each one. What's in this video? - Rules persist in ever...
On the Australia release, SLO renews supplier documents automatically and escalates when a supplier misses the deadline. Part 4 walks through the lifecycle, the lead time and gr...
Supplier and company records in SLO never reference each other directly; the supplier contact is where they meet. Part 3 covers that link, the load order it forces, and the SLO ...
Every Supplier Lifecycle Operations table hangs off one supplier record, and none of them actually stores the supplier. Part 2 walks through the 15 core sn\_slm tables and how t...
[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...
Supplier Lifecycle Operations is several scoped apps working together, and the supplier record isn’t even in the SLO scope. The article maps the apps, the install order, and wha...
Join us in Oslo for an interactive, hands-on workshop where you'll explore how AI Agents and Autonomous Workflows can help eliminate friction, automate processes, and transform ...
An incident that starts in the wrong category doesn't just get relabeled. It sits in the wrong queue, reaches the wrong team, and waits while someone figures out where it belong...
In today’s fast-evolving regulatory landscape, enterprises in finance, healthcare, and pharma face unprecedented challenges. Compliance is no longer a static checklist but a dyn...
The challenge Exporting big sets of data from ServiceNow is a pain. By default, exports from ServiceNow are limited to about 1,000 or 10,000 rows. That's OK for most every-da...
1. Introduction ServiceNow Access Control Lists (ACLs) are the primary server-side security mechanism for controlling who can access ServiceNow data and functionality. A scalab...
This article presents an Instance-First approach to Architecture Intelligence in ServiceNow, connecting Enterprise Architecture decisions to evidence available in the platform. ...
This article argues that the biggest challenge in enterprise AI is not choosing between governance and adoption, but creating the right balance between governance, adoption, and...
Navigating the complex landscape of regulatory requirements is a critical challenge for global enterprises, especially those operating in highly regulated industries like Financ...
Many customers have expressed interest in better understanding the positioning and use of ServiceNow EmployeeWorks versus ServiceNow Flow. Both seem to offer conversational chat...
