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I’ve seen a lot of questions from folks wondering how they can configure their AI agent to accept an attachment from a user, rather than relying on pre-situated attachments, like I shared earlier with the [File Upload Tool](https://www.servicenow.com/commun...
A practical guide to use AI to create your tasks in CWM If you are a knowledge worker, a team lead planning the work or a team member executing it, and you have a goal to get ...
Most quantum conversations are stuck on the timeline question: five years out? Two? Q-Day, the day current RSA encryption breaks, keeps getting pulled forward. But the actual ri...
ITOM Visibility automates infrastructure data acquisition across on-premises, cloud, and hybrid environments so your CMDB stays accurate. This overview introduces Discovery, Ser...
🎓 New Learning Unlocked! 🚀 Excited to share that I’ve completed another milestone in my learning journey. Every new skill adds value, sharpens perspective, and opens door...
The Challenge AI-driven tools are moving quickly into clinical decision support, documentation, scheduling, and revenue cycle operations, offering real compliance and efficiency...
Most quantum conversations are stuck on the timeline question: five years out? Two? Q-Day, the day current RSA encryption breaks, keeps getting pulled forward. But the actual ri...
This is the takeaway episode with John Licata, ServiceNow's futures director and quantum lead where Juan and Tim unpack what quantum means for enterprise data teams.They get int...
Executive Summary Performance Analytics (PA) can give leadership a clearer view of service performance, operational risk, and improvement opportunities. However, the presence ...
To be completely honest with you, I missed the news when CSS Container Queries first shipped. And when I finally heard about it, my very first thought was, _“Why exactly do I ne...
Most quantum conversations are stuck on the timeline question: five years out? Two? Q-Day, the day current RSA encryption breaks, keeps getting pulled forward. But the actual ri...
This is the takeaway episode with John Licata, ServiceNow's futures director and quantum lead where Juan and Tim unpack what quantum means for enterprise data teams.They get int...
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is abo...
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is abo...
What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is abo...
こんにちは、ServiceNowトレーニングチームです。 World Forum Tokyo 2026 の開催が近づいてきました。 このたび、ServiceNow Universityは、World Forum TokyoでServiceNow認定資格の現地受験を 日本初開催 します。しかも今回は受験料が 無...
Why this article? During my recent ServiceNow AI Implemntation training sessions , I received several questions from participants who had successfully created AI agents and th...
みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのNaoです。 今回から新しいシリーズ「ServiceNowをもっと有効活用いただく編」をスタートします。ServiceNowにはたくさんの便利な仕組みがありますが、意外と知られていない機能や制度がまだたくさんあります。このシリーズでは、そうした「もっと有効活用できる...
A Service Desk Team Lead runs two questions at once. How do I get the team through today's work, and what needs to change so tomorrow's is better? At a recent Platform Academy s...
I am winding down my involvement with ServiceNow and I want to leave some of the SNUG groups and other Community groups. How do I opt-out of these groups?
Nobody gets into development because they love writing test suites, which is the whole reason the Test Agent exists. In the Brazil release, it authors, runs, and troubleshoots y...
CISA binding operational directives, zero trust mandates, and continuous ATO expectations have converged on one mandate: know your assets, understand your real exposure, and red...
We're excited to be hosting the in-person Cincinnati SNUG Live Meeting, on October 1st at MadTree Brewing! We continue to refine the agenda as we get closer to th...
