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Governance is usually seen as the brake on innovation. At Orica, it was the accelerator. Bradley Hunt, Asia-Pacific AI, Insights and Solutions Practice Leader at Orica, joins Katrina Read, Sr. Director Inspire Value ANZ at ServiceNow, to explain how a 150-y...
Empathy depends on context. Context depends on data. And right now, most customer service agents do not have either. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Dire...
Organisations are investing heavily in AI. Many are not harvesting the return. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, examine the execut...
Customer experience was always built on good intentions. The problem was never the intent. It was the translation. Brett Lovett, ServiceNow Practice Leader for APJ at Cognizant,...
Empathy is not a soft skill layered on top of technology. It is the foundation of effective customer experience strategy. Ian Kreiger, Futures Director at ServiceNow, and Brett ...
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and g...
Imagine asking an AI agent to schedule a meeting. You have an oncology appointment at 10 am; the organizer has childcare issues. The agent finds a good time, but reveals your me...
617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your proces...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project...
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...
Catalog authoring doesn't have to run through one central queue with a long backlog. This two-part Platform Academy series covers the shift from a gatekeeper to guide model for ...
Two access changes shipped close together—one for AI agents and agentic workflows, one for admin roles—and it's easy to assume they're the same story. They're not, and knowing w...
Planning for this year's North Carolina ServiceNow User Group event is well underway. We're targeting mid-October to November 2026, but we are still looking for two things from ...
This article turns encryption key management from a technical detail into a strategic security decision for ServiceNow customers. It shows how BYOK delivers practical customer c...
This article is for non-technical users configuring UI Policies for Catalog Items in Catalog Builder. It covers the most common mistake we see: two policies controlling the same...
What’s it like to learn alongside your brother? In this Learn Out Loud conversation, ServiceNow Chief Learning Officer Jayney Howson sits down with Certified Technical Architect...
What happens when AI can help clean up, consolidate, and manage your ServiceNow knowledge base? In this Platform Academy session, the team takes a look at the latest Knowledge ...
About REDE Consulting REDE Consulting is a specialized Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) advisory firm serving healthcare organizations, f...
🎓 New Learning Unlocked! 🚀 Excited to share that I’ve completed another milestone in my learning journey. Every new skill adds value, sharpens perspective, and opens doors t...
Build Agent Skills and Rules: Organizing Your Development Process in Brazil https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FO89r...
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We're excited to introduce enhancements to the Wiz Container Vulnerability Response (CVR) integrations that provide richer runtime context for vulnerable container images and re...
How I found an AI agent hiding in Google Cloud? Before you start: Complete the prerequisite setup for the Service Graph Connector for GCP Vertex AI first: create the G...
