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Moving to Obsidian from OneNote - First Impressions

The challenge I've been using OneNote for note taking and knowledge collection for about 15 years. It ticked a lot of boxes. - Synced across devices. - Note taking in rich-te...

Replace Basic Auth with OAuth and configure CI/CD with Github Actions and Now-SDK

Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both ar...

What Separates AI Leaders From the Rest

The organisations getting significantly more ROI from AI are doing three specific things well. Richard Fleming, APAC AI Practice Lead at Bain and Company, shares what separates ...

How CEOs can close the AI execution gap

Eight in ten CEOs are not happy with the progress of their AI investments. Richard Fleming, APAC AI Practice Lead at Bain and Company, explains why most organisations are confus...

How a risk-averse company became an AI leader

Governance is usually seen as the brake on innovation. At Orica, it was the accelerator. Bradley Hunt, Asia-Pacific AI, Insights and Solutions Practice Leader at Orica, joins Ka...

ServiceNow and xAmplify | What happens when disconnected data breaks the CX

Empathy depends on context. Context depends on data. And right now, most customer service agents do not have either. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Dire...

ServiceNow and xAmplify | Why AI POCs stall before reaching production

Organisations are investing heavily in AI. Many are not harvesting the return. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, examine the execut...

ServiceNow and Cognizant | How to transform CX from an art to a science

Customer experience was always built on good intentions. The problem was never the intent. It was the translation. Brett Lovett, ServiceNow Practice Leader for APJ at Cognizant,...

Why empathy is the foundation of a successful CX Strategy

Empathy is not a soft skill layered on top of technology. It is the foundation of effective customer experience strategy. Ian Kreiger, Futures Director at ServiceNow, and Brett ...

Understand ServiceNow AI integrating with external LLMs

Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and g...

Privacy is the bottleneck for enterprise AI agents

Imagine asking an AI agent to schedule a meeting. You have an oncology appointment at 10 am; the organizer has childcare issues. The agent finds a good time, but reveals your me...

How Bundesliga Solves 89% of Fan Issues on First Contact

617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...

The performative exit #devlife #officelife #worklife #tech #officepolitics

Process Mining Academy #51 - Analyzing Requests with Multiple Tasks

    In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your proces...

Process Mining Academy - Analyzing Requests with Multiple Tasks

In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project...

That Otto Panel in AI Admin Center Can Do a Lot More Than You Think

That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...

[Platform Academy] Gatekeeper to Guide: Onboarding Your Business Process Owners into Catalog Builder

Catalog authoring doesn't have to run through one central queue with a long backlog. This two-part Platform Academy series covers the shift from a gatekeeper to guide model for ...

Two access changes worth understanding: AI ACLs and granular roles

Two access changes shipped close together—one for AI agents and agentic workflows, one for admin roles—and it's easy to assume they're the same story. They're not, and knowing w...

NC SNUG 2026 Update - Host needed and call for content

Planning for this year's North Carolina ServiceNow User Group event is well underway. We're targeting mid-October to November 2026, but we are still looking for two things from ...

HYOK, BYOK, and EKMS - What are they, and why should you use them?

This article turns encryption key management from a technical detail into a strategic security decision for ServiceNow customers. It shows how BYOK delivers practical customer c...

Catalog UI Policies in Catalog Builder – Common issues

This article is for non-technical users configuring UI Policies for Catalog Items in Catalog Builder. It covers the most common mistake we see: two policies controlling the same...

Learn Out Loud with Harry and Henry Hartanto

What’s it like to learn alongside your brother? In this Learn Out Loud conversation, ServiceNow Chief Learning Officer Jayney Howson sits down with Certified Technical Architect...

Knowledge Academy: Multilingual Knowledge Management and Localization, August Product Updates

What happens when AI can help clean up, consolidate, and manage your ServiceNow knowledge base? In this Platform Academy session, the team takes a look at the latest Knowledge ...