Control Management: From Compliance Requirements to Entity-Level Controls & Scoring

To scope a compliance universe, you need to master two things from the start: entity modeling and proper sequencing. Save yourself weeks of troubleshooting by learning how ...

AI Readiness Is a Trust Problem First -- Takeaways from the first Platform Owner Academy

If you missed our first Platform Owners Academy webinar, fret not! Read this blog to learn about how your peers are establishing AI readiness and join the conversation.

New Sales CRM Training Library Now Available on ServiceNow University

We're excited to announce that a refreshed Sales CRM on-demand training library is now live on ServiceNow University (SNU) and aligned through the Australia release. This new l...

Using Microsoft Entra ID to Secure ServiceNow Integrations

Using Entra ID as the authentication provider for both inbound and outbound REST web services

“Silly Little IT Man” from IT: The Musical! #tech #IT #sysadmin #helpdesk #itsupport

What's in my Bag? Data & Analytics Back-to-School Edition

School is back in session! And we’re unpacking five ServiceNow tools that help make your data AI-ready this fall.   Forget highlighters and spiral notebooks. In this “Wha...

Speed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent

Localization Globalization ServiceNow AI A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, Produc...

Speed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent

Localization Globalization ServiceNow AI A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, ...

Speed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent

Localization Globalization ServiceNow AI A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, Produc...

What's in my Bag?: Back to Data & Analytics School Edition

Back to school, data edition. We’re unpacking five ServiceNow tools that get your data AI-ready this fall—no pencil case required. Forget highlighters and spiral notebooks. In t...

Meaningful SLAs for ServiceNow SIR

> > > > ![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgfk_K_ee08ZmwdxDqzxybNGlwtYgpY-Dxl4eGQpKAIrGzZLb85pUbehtMYJFuE5K9oYspvc8vrH-pwMicxU8TjP2PMWa-RmYnzXTQ_RGLv...

What type of article should I create?

What type of article should I create? The answer usually comes down to user intent. Someone trying to complete a task needs something different from someone trying to unders...

Governance, Risk, and Compliance | Create an issue workflow and configure basic details

Set up a workflow so a specific category of issues, such as vendor risk or compliance issues, follows its own states, layout, and trigger condition. Before you begin Role requir...

Governance, Risk, and Compliance | Review and activate issue workflow

Review the workflow configuration and activate the workflow so it can be applied to new issues. Before you begin The workflow's basic details, workflow components, state-to-stag...

Governance, Risk, and Compliance | Configure approvals for a workflow

Attach approvals to a workflow so issues or remediation tasks require approval before certain actions can be completed. Before you begin An approval configuration record must al...

Governance, Risk, and Compliance | Set trigger condition and priority for a workflow

Define which issues a workflow applies to and determine the order in which it is evaluated relative to other workflows on the same table. Before you begin The workflow's states ...

Governance, Risk, and Compliance | Map workflow states to playbook stages

Map workflow states to playbook stages so that the issue state and guided activities remain synchronized as an issue moves through its lifecycle. Before you begin The workflow's...

Governance, Risk, and Compliance | Configure issue workflow components

Attach a layout, state model, and playbook to a workflow to define what it captures, its lifecycle, and how users are guided through it. Before you begin The issue workflow must...

Indoor Mapping & WSD: Understanding Enhanced Sync

Enhanced Sync maintains bidirectional synchronization between Map Studio and Workplace Core. Updates in either system automatically propagate to the other. However, improper con...

ServiceNow FSO na Prática — Customer 360 significa que todos podem ver tudo? - Episódio 10

À medida que evoluímos na implementação do ServiceNow Financial Services Operations (FSO), começamos a reunir informações provenientes de diferentes Systems of Record. Dados de...

Mature your Risk management program with expanded capabilties at the IRM base tier

We've expanded the number of features from Advanced Risk Management (ARA) and Regulatory Compliance Management (RCM) that are available in IRM Foundation and IRM Standard v2. Th...

Checklist Driven Flow (Teaser)

Short overview of a new pre-built ChecklistPRO solution, available to all ChecklistPRO customers. Create a Checklist Complete the Checklist Use that Checklist reponse to program...

Expose a Visitor-Specific Registration Link in the WSD Receptionist Portal

Problem   In ServiceNow Workplace Visitor Management, external visitors typically receive an email containing a link to complete their required pre-check-in activities, ...

Burned $170 in 2 Hours? Enable Your now-sdk Plugins

Jon Lind, PM for the ServiceNow SDK and Fluent, once burned through $170 of AI budget in about two hours. The agent was just grinding: searching the web and digging through the ...