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A technician scanning equipment into an inventory workflow needs an asset tag value. Someone using a phone may want to open the device’s record in ServiceNow. You can support either use, or both, but it helps to decide what a scan should do before designing...
What is AI Search as an MCP tool? MCP Server Console now supports AI Search as a native tool type. Instead of building a custom tool to replicate search, you bind an MC...
Ground AI agent responses in your enterprise knowledge with AI Search as a tool in MCP Server Console 1.8. Learn how to create an AI Search tool, configure a search profile as a...
Quick heads up: the timeline for the CreatorCon 2027 Call for Content (CFC) has shifted a bit this year. Keep an eye on this space, because we'll announce here as soon as it off...
Uma implementação de ServiceNow Financial Services Operations (FSO) não termina quando o primeiro processo entra em produção. Na verdade, é exatamente nesse momento que surge u...
Riya Kapoor and Sujan Dutta explains how intelligent approval works. Business users upload their policies and AI turns them into approval logic. Each request is checked at runti...
What Is a World Model? Predictions, Actions and AI Agents
Overview In Workplace Visitor Management, hosts may create a visit that spans multiple calendar days without selecting Recurring invitation. For example: - From: 02.10.2026,...
All You Need to Know About ServiceNow Workflow Data Fabric ServiceNow Workflow Data Fabric (WDF) is the platform's unified data foundation capability. It connects to e...
Your Enterprise data is spread across various applications, making an Enterprise automation impossible to scale? In the first episode of ServiceNow WDF Series, Karteek and Sujan...
Executive summary ServiceNow is frequently placed at the center of enterprise operations. It holds identity data, business records, configuration information, integration cred...
Q3 is a wrap, and I’m truly grateful ✨ Sharing what I’ve learned has grown into meaningful conversations and a community that keeps showing up, and this topmate.io recap c...
Risk management is a critical part of running any enterprise, especially in highly regulated industries like finance, pharmaceuticals, and healthcare. Managing risks effectively...
One question, ninety minutes: Do you know what AI agents you have running, what they're accessing, and what's their ROI? ServiceNow product leaders open with an overview of why ...
AI Voice Agents for Portal brings voice calling directly into the ServiceNow native portal using WebRTC. After connecting to the AI Voice Agent from the portal, the customer sta...
Calling all Asset Management innovators and storytellers! The Knowledge 2027 Call for Speakers is now open! Join us on stage at Knowledge 2027 in Las Vegas on May 4-6 or at a re...
Calling all Asset Management innovators and storytellers! The Knowledge 2027 Call for Speakers is now open! Join us on stage at Knowledge 2027 in Las Vegas on May 4-6 or at a re...
Calling all Asset Management innovators and storytellers! The Knowledge 2027 Call for Speakers is now open! Join us on stage at Knowledge 2027 in Las Vegas on May 4-6 or at a re...
Calling all Asset Management innovators and storytellers! The Knowledge 2027 Call for Speakers is now open! Join us on stage at Knowledge 2027 in Las Vegas on May 4-6 or at a re...
We're opening a single Call for Speakers across our full 2027 event portfolio. Whether you're selected for Knowledge 2027 in Las Vegas or matched to a World Forum event or Summi...
AI doesn't create value on its own. It amplifies whatever operating model it lands on.
Enable, disable, customize, and restore without losing the baseline
Creating Pages and Sub-Pages for Demands in Next Experience. This guide will walk you through the process of creating pages and sub-pages for demand management using Docs in the...
