Prepare Your Insurance Data Model Part 4: Policy | Coverage | Risks

Prepare Your Insurance Data Model: Policy | Coverage | Risk Objective This article is part of the Prepare Your Insurance Data Model series. It covers the policy and what it ...

Prepare Your Insurance Data Model Part 3: Product / Offering

Prepare Your Insurance Data Model: Product / Offering This is Part 3 of the Prepare Your Insurance Data Model series. It explains how a carrier defines what it can sell, servi...

Prepare Your Insurance Data Model Part 1- Introduction

Prepare Your Insurance Data Model Prepare Your Insurance Data Model is an five-part series. This Overview introduces the model and shows how its six building blocks fit togeth...

Prepare Your Insurance Data Model Part 5: Case Management

Prepare Your Insurance Data Model: Work Objective This article is part of the Prepare Your Insurance Data Model series. It covers the Work that services a customer’s policy:...

Prepare Your Insurance Data Model Part 2: People

Prepare Your Insurance Data Model: People This is Part 2 of the Prepare Your Insurance Data Model series. It explains who takes part in an insurance relationship, from policyh...

Faster Alerts, Fewer Blind Spots: Modernizing AML and Sanctions Screening Compliance

The Challenge Sanctions and AML screening programs can look complete on paper, a documented policy, a screening engine in place, while still carrying real weakness underneath. W...

Making the “Open List” button work on Show List of Records in a Playbook (SIR Workspace)

In a Playbook, the OOTB activity “Show List of Records” displays related records, but clicking the Open List button in the Playbook Activity Viewer does nothing in the Security ...

Brazil for Platform Owners (Part 2): What Changes in Production and How to Prepare

[Part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/who-approves-who-acts-governing-ai-and-non-human-identities-in/ta-p/3610187) covered AI and identit...

Who Approves, Who Acts: Governing AI and Non-Human Identities in the Brazil Release

This post covers the Brazil features that decide who or what can approve, call tools, or act on your instance : Intelligent Approvals, AI Control Tower, MCP Server Console, and ...

Top features in Brazil release Part 2

  [Part 1](https://www.servicenow.com/community/servicenow-ai-platform-articles/top-features-in-brazil-release-part-1/ta-p/3610174) covered how Brazil turns requirements i...

Top features in Brazil release Part 1

Brazil Release for Developers (Part 1): From Requirements to Running Code with Autonomous Engineer and Build Agent   With Australia, developers learned to work _alongsid...

Let’s talk Knowledge Center: take a seat at our guided discussion

Pull up a seat at a guided discussion on how Knowledge Center is working for you. Start with a 2-minute survey, and we’ll share the details with those who respond.

Living your best life, at work and beyond

Life doesn't fit neatly into business hours. We get that. From balancing parenthood during Zoom calls to finding time for hobbies and everything in between, our people are livin...

Do Enterprise Systems Need Learned World Models?

World models let agents anticipate the consequences of their actions, but enterprise systems pose a twist: the rules are tenant-specific, change over time, and are often readabl...

Senior: Now with 100% more calendar! #developer #meetings #corporatelife

Join the now[dev]26 Hackathon: Build Something the World Has Never Seen

Ready to spend a day building with the latest ServiceNow capabilities? The now[dev]26 Hackathon is coming up on Wednesday, November 4, 2026 , at the San Jose Convention Center, ...

Two Doors into Lux Lab: Choosing Your Path

If you already live in VS Code, you can bring Lux Lab into your existing workflow with the extension. If you’re coming from Angular service portals or another experience, the Lu...

Look Before You Revoke: Why Every Group Removal Needs an Impact Preview

Impact Preview for Remove User from Groups in Access Intelligence

ServiceNow to TCS: the offers are in, and here’s what’s in them

A $22,550 a year pay cut, presented as a $5,000 pay rise. That’s what one affected ServiceNow consultant worked out when they sat down with the TCS offer and did the maths prop...

Guide to ServiceNow's Licensing change April 2026

  In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That ma...

Know Your Data Before Your Agents Do

_A Cybersecurity Awareness Month deep dive on ServiceNow Vault, sensitive data, and AI_ 

Models Are Rented, Context Is Owned: Your Platform Data as an AI Asset

Models are rented. Context is owned.   Every organization is set apart by what it knows: which services matter most, how a fix really gets made, who approves what and wh...

Model Choice Without Lock-In: Keeping Your LLM Options Open on ServiceNow

Model liquidity: the freedom to switch   Model liquidity is your ability to move a use case from one model to another with little or no friction. It sounds like an engin...

Register today! The SNUG Live event October 28th!

Join us for an in-person SNUG Live event in Lone Tree!   Local SNUG meetings are a great way to meet and collaborate with other ServiceNow customers, learn and interact ...