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A practical guide to what AI Agent Advisor is, when to use it, and what it's actually worth AI Agent Advisor reads the records your teams have already closed, groups them into recurring problems, estimates what each one costs you, and matches it to agents ...
As CWM grew, so did the number of places where your work shows up as a list. One is the Board List view and with the CWM Sept 2026 release, a new List is introduced in the Left ...
A flow that runs clean but gives the wrong result is the worst kind of bug: no error, nothing to grep, just you and the logs. Brazil ships two new ways to debug flows, one AI, o...
Every ServiceNow developer have few common nightmares: someone else's changes quietly overwriting there's, or a proof of concept breaking something that matters. [@jivanjotkaur]...
Every organization runs on approvals, and each one of them takes time. Stakeholders define the approval logic in a policy, a developer translates it into workflow logic, and sti...
[Workflow Data Fabric Suite Cert Sprint (Q3 '26)](https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=f213007047c60b14ca332a81736d4304&s=1&ssa=3) This pro...
In today’s complex regulatory environment, corporate compliance is no longer just a legal obligation. It has become a strategic asset that drives business success. I have seen f...
TL;DR: CVSS tells you how bad a vulnerability could be. SSVC tells you what you should actually do about it — right now, given your exposure. If your patch queue is still sorte...
Hey builders! Looking for help with Agent Studio, plugins, automations, or your latest EmployeeWorks project? Join our live Developer Office Hours, where you can ...
The challenge I've been using OneNote for note taking and knowledge collection for about 15 years. It ticked a lot of boxes. - Synced across devices. - Note taking in rich-te...
Learn how to set up OAuth client-credentials authentication and a full CI/CD pipeline using ServiceNow SDK and GitHub Actions. Replace Basic Auth with OAuth auth, though both ar...
The organisations getting significantly more ROI from AI are doing three specific things well. Richard Fleming, APAC AI Practice Lead at Bain and Company, shares what separates ...
Eight in ten CEOs are not happy with the progress of their AI investments. Richard Fleming, APAC AI Practice Lead at Bain and Company, explains why most organisations are confus...
Governance is usually seen as the brake on innovation. At Orica, it was the accelerator. Bradley Hunt, Asia-Pacific AI, Insights and Solutions Practice Leader at Orica, joins Ka...
Empathy depends on context. Context depends on data. And right now, most customer service agents do not have either. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Dire...
Organisations are investing heavily in AI. Many are not harvesting the return. Tom Sciculna, CRO at xAmplify, and Ian Kreiger, Futures Director at ServiceNow, examine the execut...
Customer experience was always built on good intentions. The problem was never the intent. It was the translation. Brett Lovett, ServiceNow Practice Leader for APJ at Cognizant,...
Empathy is not a soft skill layered on top of technology. It is the foundation of effective customer experience strategy. Ian Kreiger, Futures Director at ServiceNow, and Brett ...
Integrating ServiceNow with external AI/LLM platforms is becoming increasingly important because it allows organizations to combine ServiceNow’s workflow, enterprise data, and g...
Imagine asking an AI agent to schedule a meeting. You have an oncology appointment at 10 am; the organizer has childcare issues. The agent finds a good time, but reveals your me...
617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your proces...
In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project...
That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents - [Overview](overview) - [What the Conversational Interface Covers](whatyoucando) - [Th...
