Platform Academy: Zero Trust Access

In this Platform Academy session, our experts share how ServiceNow Zero Trust Access helps organizations continuously verify users, dynamically adjust access based on risk, and ...

The Line Item Your AI Budget Doesn't Have: A CFO Localization case

FinOps teams have gotten fast and serious about tracking AI spend — 98% manage it directly now, up from 31% two years ago. But that discipline still splits into two very differe...

Build Agent Made This Recall Response Playbook in Workflow Studio

Build Agent Made This Recall Response Playbook in Workflow Studio Andrew Vitollo shows me a recall response playbook that Build Agent generated almost entirely on its own, from...

Platform Academy: What's New in Instance Clone (Australia P5)

Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights...

Platform Academy: Localization at Scale - Introducing the G11n Terminology Agent

Building and maintaining consistent terminology across multilingual ServiceNow instances requires manual, time-intensive effort that doesn't scale. The G11n Terminology Agent—la...

CRM for Manufacturing Demo: Quote to Installation to Defect Resolution

Manufacturers lose time and context at every handoff between quoting, fulfillment, and service. See how CRM for Manufacturing from ServiceNow connects Sell, Fulfill, and Service...

ServiceNow L1 IT ServiceDesk AI Specialist | Application Access Use Case

In this video you will see how our Autonomous Workforce can solve access issues for end-users end-to-end without intervention from human agents.

ServiceNow FSO na Prática — A Visão Completa do Financial Services Operations

Quando comecei esta série, o objetivo nunca foi apenas apresentar funcionalidades do ServiceNow Financial Services Operations (FSO). A proposta sempre foi compreender como o pr...

CRM AI Academy: Action Fabric in CSM - Powerful Case Management to AI Clients

Action Fabric in CSM: Bring Powerful Case Management to Any AI Client Your agents work across many tools, and they want CSM's case capabilities available in the AI clients they ...

Four Steps to Stop the Alert Firehose

How to move from reactive incident response to systematic root-cause resolution. 

Beyond Spreadsheets: Solving Regulatory Complexity Under DORA and Evolving SEC Cybersecurity Rules

The Challenge Banks and financial institutions are facing an expanding, overlapping set of requirements — the Digital Operational Resilience Act (DORA), SEC cybersecurity disclo...

Platform Analytics Academy - Oct 14, 2026 - A Tour of Platform AI out of the box analytics

There is a great set of content available, right there out of the box, to better understand how you are running and performance the AI within your platform. Many customers have ...

How Bundesliga Solves 89% of Fan Issues on First Contact

617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...

パートナーさんと一緒にImpactを活用する編 vol.1 - まずはアクセラレーターから始めてみませんか？-

みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのKensukeです。 突然ですが、お客様がImpactでアクセラレーターを活用される際に、パートナーさんも一緒に参加いただけることをご存じですか？ 導入や運用をご支援いただいているパートナーさんにもご参加いただくことで、お客様と同じ目線で内容を理解でき...

Service Exchange: Create Authorized Users for Users Added After the Connection Is Established

Out of the box, Service Exchange for Providers creates Authorized users for a Consumer connection once, when the connection is established. Users added to the Consumer's company...

Knowledge Metrics That Matter: Turning Reporting into Action

Are your Knowledge Management metrics helping you make better decisions, or just giving you more numbers to report? With AI changing how knowledge is consumed and measured, it'...

Um novo capítulo para a comunidade ServiceNow no Brasil 🇧🇷

Um novo capítulo para a comunidade ServiceNow no Brasil 🇧🇷   Temos uma notícia muito especial para compartilhar com todos.   O nosso Developer Meetup cresceu, reu...

The font is not licensed #devlife #tech #frontend #designsystem #developer

What can the right community unlock for your growth?

In this Learn Out Loud conversation, ServiceNow Chief Learning Officer Jayney Howson sits down with Shreya Wani to explore the power of learning alongside others — from getting ...

Configuring the Dynatrace Service Graph Connector using SGC Central with a Focus on Service Maps

How  do I configure the Dynatrace Service Graph Connector using SGC Central with a Focus on Service Maps   Version : 1.16 Sample Application Service to Monitor:&nb...

AI Voice Agents in practice: configuring the Voice Assistant and the AI Agent for the voice channel

AI Voice Agents are much more than turning on a model and connecting a phone number. In this practical guide, learn how to configure ServiceNow Voice Assistants and AI Voice Age...

Track MCP Client Usage for SN MCP Servers with the Agentic Usage Overview Dashboard (Action Fabric)

  What is the Agentic Usage Overview Dashboard? The Agentic Usage Overview Dashboard is where platform admins go to monitor usage from inbound agentic connections to MCP ...

From Model Inventories to Model Governance: Meeting the 2026 Fed, OCC, FDIC & ECB AI Oversight Bar

About REDE Consulting REDE Consulting is a specialized Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) advisory firm serving banks and financial institu...

Event Management - Alert assignment groups

This video covers the Event Management feature that can be leveraged to automatically route alerts to support teams without the need for customisations, thus getting them in fro...