How Bundesliga Solves 89% of Fan Issues on First Contact

617 matches a season. 1 billion fans in 200 nations. Thousands of support tickets every single week. Bundesliga handles all of it on one intelligent platform. Using ServiceNow C...

パートナーさんと一緒にImpactを活用する編 vol.1 - まずはアクセラレーターから始めてみませんか？-

みなさん、こんにちは！ ServiceNow Japan カスタマーサクセスチームのKensukeです。 突然ですが、お客様がImpactでアクセラレーターを活用される際に、パートナーさんも一緒に参加いただけることをご存じですか？ 導入や運用をご支援いただいているパートナーさんにもご参加いただくことで、お客様と同じ目線で内容を理解でき...

Service Exchange: Create Authorized Users for Users Added After the Connection Is Established

Out of the box, Service Exchange for Providers creates Authorized users for a Consumer connection once, when the connection is established. Users added to the Consumer's company...

Knowledge Metrics That Matter: Turning Reporting into Action

Are your Knowledge Management metrics helping you make better decisions, or just giving you more numbers to report? With AI changing how knowledge is consumed and measured, it'...

Um novo capítulo para a comunidade ServiceNow no Brasil 🇧🇷

Um novo capítulo para a comunidade ServiceNow no Brasil 🇧🇷   Temos uma notícia muito especial para compartilhar com todos.   O nosso Developer Meetup cresceu, reu...

The font is not licensed #devlife #tech #frontend #designsystem #developer

What can the right community unlock for your growth?

In this Learn Out Loud conversation, ServiceNow Chief Learning Officer Jayney Howson sits down with Shreya Wani to explore the power of learning alongside others — from getting ...

Configuring the Dynatrace Service Graph Connector using SGC Central with a Focus on Service Maps

How  do I configure the Dynatrace Service Graph Connector using SGC Central with a Focus on Service Maps   Version : 1.16 Sample Application Service to Monitor:&nb...

AI Voice Agents in practice: configuring the Voice Assistant and the AI Agent for the voice channel

AI Voice Agents are much more than turning on a model and connecting a phone number. In this practical guide, learn how to configure ServiceNow Voice Assistants and AI Voice Age...

Track MCP Client Usage for SN MCP Servers with the Agentic Usage Overview Dashboard (Action Fabric)

  What is the Agentic Usage Overview Dashboard? The Agentic Usage Overview Dashboard is where platform admins go to monitor usage from inbound agentic connections to MCP ...

From Model Inventories to Model Governance: Meeting the 2026 Fed, OCC, FDIC & ECB AI Oversight Bar

About REDE Consulting REDE Consulting is a specialized Integrated Risk Management (IRM) and Governance, Risk & Compliance (GRC) advisory firm serving banks and financial institu...

Event Management - Alert assignment groups

This video covers the Event Management feature that can be leveraged to automatically route alerts to support teams without the need for customisations, thus getting them in fro...

Project Portfolio Management | Schedule a Project Insights email

See how Project Insights uses AI to generate a real-time snapshot of project health in the Project Workspace. Follow project manager John as he surfaces risks, tasks, milestones...

Click execute, go to sleep #servicenowdeveloper #servicenowdev

A Practical Guide To Naming Things

Naming is hard. The language we use shapes the way we think about things, but also the conversation we have about it. That’s why we have so much confusion about colors, icons, U...

Opus vs Sonnet Is Only Half the Decision

Picking Opus or Sonnet is only half the decision. Claude Code also has an effort setting that controls how much Claude thinks on each step, from low up to max. Here's what effor...

Claude Code Effort vs Model: Which Dial to Turn

Previous: https://www.youtube.com/watch?v=7CpcDL53QFM&list=PL3rNcyAiDYK2Pd\_HgNb8E2tw4Mb0vw1f1&index=16 Next: https://www.youtube.com/watch?v=K1-EYWTWmGc&list=PL3rNcyAiDYK2Pd\_H...

ITOM Academy: MID and ACC Governance Leading Practices

Welcome to the September 2026 edition of the ITOM Academy! In this session, you will learn how to streamline MID Server and ACC governance with the new ITOM Infrastructure Servi...

Employee Experience Academy: Enterprise Search in EmployeeWorks

Discover how Enterprise Search within ServiceNow EmployeeWorks unifies 50+ content sources into one AI-powered experience that delivers grounded answers, personalized results, a...

The fall lineup for #ServiceNow Studio in under 60 seconds! ⚡️ #servicenowdeveloper #servicenowdev

Do pro-code ao ServiceNow: Quando o teu "vibe coding" encontra o rigor da arquitetura.

Minha trajetória na tecnologia passou por fases bem distintas.   No início, como desenvolvedor .NET (pro-code), meu foco era segurança manual: sanitização de queries, OWA...

ServiceNow Email Troubleshooting Tips

  [![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGd5WG7mgJYpbJc9ohPptkzGwO4ROcqejQGv4v5h5gULibqSrt6vJEHJ3juR7u0VHUo8munGwuUx9v5_cyR8HBr7AesnMNyA0sqlKevzC...

Welcome to the ServiceNow Developer Program

Whether you're a developer, admin, architect, or just getting started, this is where you learn to build on the ServiceNow AI Platform, featuring your developer advocates. • Deve...

Process Mining in Minutes - Minute 27: Clinical Device Management

Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a singl...