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ServiceNow Virtual Agent powered by Now Assist can significantly enhance self-service experiences, so it is equally important to evaluate the quality of those interactions to ensure users receive accurate, effective, and reliable support. Organizations typi...
If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. ...
As ServiceNow environments grow, organizations often end up with dozens or even hundreds of catalog items that require different approval groups. A common approach is to create ...
Explore what’s new in ServiceNow Studio and Build Agent since March 2026. We’ll highlight expanded metadata and automation support, contextual development, preview and validatio...
🎓 New Learning Unlocked! 🚀 Excited to share that I’ve completed another milestone in my learning journey. Every new skill adds value, sharpens perspective, and opens doors t...
PDIs are vanilla ServiceNow instances. Great for experimenting with new capabilities coming out, but they don't have your stuff on them. Developer Sandboxes live on your sub pro...
The September 2026 release gives organizations more ways to express their brand in EmployeeWorks Web App, helps employees find and navigate content more easily, and expands comm...
[![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgyHGmNEqqJuxAfEtjME6YIOpOrThoImlNBdrUeZM2c61DAAUvhGSRknymlICOlY4oO4TDyur0KUaDmiQWq0rajipGkeYwq-TKDoJus5nQOuKZnIh0...
The payoff. Claude reads an incident through the MCP server, then updates the urgency and adds a work note, permission prompt and all. Built on a Scripted REST API and OAuth. 📘 ...
What is MCP Server Console? MCP Server Console is the inbound surface of ServiceNow's Action Fabric, giving enterprises a centralized workspace to register, govern, and...
ServiceNow's own [Getting started with Core Business Suite](https://www.servicenow.com/community/core-business-suite-articles/getting-started-with-core-business-suite/ta-p/34778...
Sooner or later, a CFO looks at your wireframes and asks what any of it actually _does_ for the bottom line. Storyboards don’t answer that question, and the era when a 5-minute ...
The list of TMF APIs certified as of Brazil Release, Sep 2026are given in the table below. There is support for one new API i..e TMF 679 - Product Offering Qualification...
ServiceNow runs nine World Forums in 2026. Two have already been, seven are still to come, and every one of them is free. This page is the full list with dates, venues and link...
AI agents can only deliver outcomes that teams can trust when the data behind them is connected, governed, contextualized, and trusted. [Join us for Building the data foundatio...
Connecting Claude to a ServiceNow MCP server ends at an OAuth consent screen. ServiceNow isn't handing over a blanket key. A logged-in user approves one specific application for...
ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...
ServiceNow World Forum Amsterdam is at RAI on 28 October 2026. Free, 8:30am to 6pm, and it is eight days after London. That gap matters more than it sounds. If you are in the B...
ServiceNow World Forum Paris is at Paris Expo Porte de Versailles on 2 December 2026. Free, 8:30am to 6pm, and it is the last World Forum of the year. That last point is the re...
Thank you for joining us Sep 2nd, at 12:00 PM ET for the first out of two sessions of What's New in Brazil. Here we will cover the new features and capabilities that come with P...
Hi everyone, Wednesday Sep 16th we will be hosting another Platform Analytics academy. This one will be the 2nd of our 2-fold "What's in Brazil" series. In the [Septemb...
If you're running Risk Management and considering the move to Advanced Risk, the switch itself is a single system property — but what it does behind that switch is significant a...
こんにちは、ServiceNowトレーニングチームです。 「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。 しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を...
