Connect Claude to a ServiceNow MCP Server

Connecting Claude to a ServiceNow MCP server ends at an OAuth consent screen. ServiceNow isn't handing over a blanket key. A logged-in user approves one specific application for...

What's New in Brazil (part 1) - Sep 2nd, 2026 - Platform Analytics Academy

Thank you for joining us Sep 2nd, at 12:00 PM ET for the first out of two sessions of What's New in Brazil. Here we will cover the new features and capabilities that come with P...

Platform Analytics Academy - Sep 16th, 2026 - What's New in Brazil (part 2)!

Hi everyone, Wednesday Sep 16th we will be hosting another Platform Analytics academy.   This one will be the 2nd of our 2-fold "What's in Brazil" series. In the [Septemb...

Migrating to GRC: Advanced Risk from legacy risk

If you're running Risk Management and considering the move to Advanced Risk, the switch itself is a single system property — but what it does behind that switch is significant a...

ServiceNow認定資格の「公式模擬試験」が提供開始！

こんにちは、ServiceNowトレーニングチームです。    「いつか受けよう」と思いながら、なかなか動き出せずにいませんか？ ServiceNow認定資格は、スキルの証明やキャリアアップの後押しとなります。 しかし、「本番の試験がどんなものかわからない」「どんな準備をすればいいかわからない」といった不安から、受験を...

Why modern data projects keep failing

Stop guessing which process gets your first AI Agent

Every conversation I have with leadership around AI Agents hits the same wall within ten minutes: _“Which use case do we actually start with?”_   How do you actually deci...

CRM AI Academy: CRM Case Management AI Specialist: Autonomous Workforce

Autonomous Workforce is bringing AI Specialists to CSM :AI teammates that self-assign, research, and resolve cases end-to-end. This session is your first look at the CRM Case Ma...

Reimagined AI Agent Studio [September 2026 release]

With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-t...

Read about Risk's major new capabilities for Brazil

Risk has major new capabilities for Brazil (Q3) that you won't want to miss

“Fixed stuff” +9001 -9001 #tech #programming #developer #coding #devlife

Check out the post for Out-of-the-box MCP Servers from our Technology Workflows team

Our technology workflows team launched Pre-Built Domain-Specific servers as part of the September 10th release: See their post for more: [https://www.servicenow.com/co...

Create the MCP Server Record in ServiceNow

The last platform-side step: create the MCP server record, add the tools, activate it, copy the URL. That URL plus the OAuth client ID and secret is everything Claude needs to c...

ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceN...

AI Gateway FAQ

  AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...

Partner or End User: Where Should You Take Your ServiceNow Career?

It comes up on nearly every candidate call I have, usually about twenty minutes in, once we’ve got past the money. “Should I stay in consulting, or should I go in-house?” Ther...

The ServiceNow Job Nobody Trained For Is The One Everybody Now Needs

In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...

Three CVSS 10.0 Flaws, No Authentication Needed. Who In Your Organisation Is Applying That Patch?

On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...

AI Control Tower | Overview

Learn how ServiceNow's AI Control Tower gives an AI Center of Excellence team one system of record to discover, govern, secure, monitor, and measure every AI asset across the en...

Create an AI Powered Glossary in Localization Workspace

Watch how ServiceNow's Globalization Terminology Agent builds AI-powered glossaries directly in Localization Workspace. Released in September 2026, the agent removes the manual ...

Defining data products simply

Protecting Patient Data: HIPAA, Cybersecurity & IRM Challenges Facing Healthcare in 2026

The Challenge Protected health information (PHI) breaches remain the top compliance concern for healthcare organizations, and regulators treat them accordingly: PHI violations a...

What's New in ServiceNow Otto for Creator: Brazil EA Release (September 2026 Store Release)

The September store release is available now on Zurich and Australia. Build Agent upgrades itself, ServiceNow IDE has moved into ServiceNow Studio, and there is a route into Stu...

AI Governance for Telecom: Transforming Customer Journeys from Intent to Value

What if AI could turn a customer request into a personalized recommendation, a governed business process, and a measurable business outcome? Discover how AI agents, TM Forum s...