Join the now[dev]26 Hackathon: Build Something the World Has Never Seen

Ready to spend a day building with the latest ServiceNow capabilities? The now[dev]26 Hackathon is coming up on Wednesday, November 4, 2026 , at the San Jose Convention Center, ...

Two Doors into Lux Lab: Choosing Your Path

If you already live in VS Code, you can bring Lux Lab into your existing workflow with the extension. If you’re coming from Angular service portals or another experience, the Lu...

Look Before You Revoke: Why Every Group Removal Needs an Impact Preview

Impact Preview for Remove User from Groups in Access Intelligence

ServiceNow to TCS: the offers are in, and here’s what’s in them

A $22,550 a year pay cut, presented as a $5,000 pay rise. That’s what one affected ServiceNow consultant worked out when they sat down with the TCS offer and did the maths prop...

Guide to ServiceNow's Licensing change April 2026

  In April 2026, ServiceNow changed how AI is packaged and sold on the platform. Most of the discussion since has been about cost: will customers pay more or less? That ma...

Know Your Data Before Your Agents Do

_A Cybersecurity Awareness Month deep dive on ServiceNow Vault, sensitive data, and AI_ 

Models Are Rented, Context Is Owned: Your Platform Data as an AI Asset

Models are rented. Context is owned.   Every organization is set apart by what it knows: which services matter most, how a fix really gets made, who approves what and wh...

Model Choice Without Lock-In: Keeping Your LLM Options Open on ServiceNow

Model liquidity: the freedom to switch   Model liquidity is your ability to move a use case from one model to another with little or no friction. It sounds like an engin...

Register today! The SNUG Live event October 28th!

Join us for an in-person SNUG Live event in Lone Tree!   Local SNUG meetings are a great way to meet and collaborate with other ServiceNow customers, learn and interact ...

Your Data, Your Alpha: Retention and Routing for Generative AI on ServiceNow

  Sovereignty is your alpha   Your organization's edge lives in its data: the incidents you have resolved, the changes you have approved, the way your teams actua...

What is Zero Trust Access?

Overview    This session covered Zero Trust Access (ZTA), one of four products in ServiceNow Vault, alongside Data Privacy, Platform Encryption, and Log Export Serv...

How to Pull latest from Git in ServiceNow Studio after Converting to Fluent and Modern Git

You may noticed the prompts in Studio to convert you apps to Fluent and "modern" Git.  I finally decided to go for it and convert the app and link to an existing git repo. ...

Preserve Executive Trust by Protecting Your Judgement with Dora Boussias

How do leaders preserve executive trust and credibility? Dora Boussias, executive advisor and former data executive returns to the podcast to unpack this question. Her answer: p...

Operational Resilience in a DORA World: Managing Third-Party and Enterprise Risk in Banking

The Challenge As digitization and global connections expand, banks and financial institutions are paying closer attention to operational risk, adopting strategies to manage it e...

Vibe-Coding a ServiceNow App, Part 2: What Actually Stuck

I previously shared my end-to-end experience with Build Agent. Six months on, my toolchain has changed — and I haven’t touched code directly on an instance since.

No more detours 🚧 Studio's one click away! #servicenow #servicenowdev #servicenowdeveloper

New platform entry points mean you don’t have to go hunting for ServiceNow Studio anymore! Open records directly into Studio, or right-click → configure on any table (yep, even ...

Now Assist Skills vs AI Agents: When to Use Which, and What It Costs in Assists (as of Sept 2026)

Now Assist Skills vs AI Agents on ServiceNow: Where to Use Each, and What It Really Costs in Assists   _U__pdated September 2026. Reflects the Australia release, the Apr...

Average Help Desk Phone Call #tech #itsupport #helpdesk #techsupport #techhumor

What's New in EmployeeWorks (October 2026)

The October 2026 release brings tasks and approvals into the conversation, gives admins more control over how employees browse topics, and makes it easier to match Employee...

Next Experience Provider Notifications: Making the Most of the Bell

Overview Next Experience provider notifications have been available since the [Utah release](https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/na...

SNUG Greece & Cyprus Update October 23rd

What a remarkable opportunity for everyone attending October 23rd SNUG Greece & Cyprus Event! We are honored to welcome [Alan Paris](https://www.linkedin.com/in/alanparis/)...

Sales CRM Decoded: THE BIG PICTURE

What is Sales CRM   ServiceNow [Sales CRM](https://www.servicenow.com/docs/r/order-management/som-exploring.html) manages the whole product sales life cycle on one platfo...

Process Mining in Minutes - Minute 28: Manufacturing Quality Complaint and Investigation

Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...

Process Mining in Minutes - Manufacturing Quality Complaint and Investigation

Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...