AI Gateway FAQ

  AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...

Partner or End User: Where Should You Take Your ServiceNow Career?

It comes up on nearly every candidate call I have, usually about twenty minutes in, once we’ve got past the money. “Should I stay in consulting, or should I go in-house?” Ther...

The ServiceNow Job Nobody Trained For Is The One Everybody Now Needs

In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...

Three CVSS 10.0 Flaws, No Authentication Needed. Who In Your Organisation Is Applying That Patch?

On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...

AI Control Tower | Overview

Learn how ServiceNow's AI Control Tower gives an AI Center of Excellence team one system of record to discover, govern, secure, monitor, and measure every AI asset across the en...

Create an AI Powered Glossary in Localization Workspace

Watch how ServiceNow's Globalization Terminology Agent builds AI-powered glossaries directly in Localization Workspace. Released in September 2026, the agent removes the manual ...

Defining data products simply

Protecting Patient Data: HIPAA, Cybersecurity & IRM Challenges Facing Healthcare in 2026

The Challenge Protected health information (PHI) breaches remain the top compliance concern for healthcare organizations, and regulators treat them accordingly: PHI violations a...

What's New in ServiceNow Otto for Creator: Brazil EA Release (September 2026 Store Release)

The September store release is available now on Zurich and Australia. Build Agent upgrades itself, ServiceNow IDE has moved into ServiceNow Studio, and there is a route into Stu...

AI Governance for Telecom: Transforming Customer Journeys from Intent to Value

What if AI could turn a customer request into a personalized recommendation, a governed business process, and a measurable business outcome? Discover how AI agents, TM Forum s...

Build MCP Tools in the MCP Server Console

A few clicks in the ServiceNow MCP Server Console turns a Scripted REST resource into a tool Claude can discover. Path parameters and OpenAPI schema properties become tool input...

Developer Passport: Brazil Release Preview (Trailer)

Developers, please prepare for landing; Developer Passport: Brazil is almost here! ✈️🇧🇷 Join us September 14th - 18th for a full week of live sessions designed to get you ready ...

Do you need a ServiceNow developer, technical consultant or architect?

Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...

Fulfilling our purpose through dedication and partnership

This summer, 28 ServiceNow employees cycled more than 155 miles in two days to raise money for children impacted by war while fulfilling our purpose together to make the world w...

Work besties: From India to Australia

Meet two ServiceNow colleagues who found their way from India to Australia and into each other's lives. They’re two working moms with kids the same age, (almost) the same name, ...

How we do our best work at ServiceNow

At ServiceNow, we’ve found that our people do their best work when they feel valued, have support, and actively contribute their skills and talents. Unlocking this magical combi...

SPM Academy - Hybrid Project Management

Discover how SPM now connects Project Workspace with \Collaborative Work Management (CWM)\ to support hybrid project management. See how a project manager assigns work that auto...

SPM Academy - Scale SPM across the enterprise

Explore how \Strategic Portfolio Management (SPM)\ Enterprise-Wide Deployment (EWD) lets organizations run multiple teams - IT, HR, Finance, and more - in a single instance with...

Meta's data over title culture

@shacharmeir describes Meta's culture that emphasizes data over hierarchy, suggesting even junior ICs can challenge senior VPs, encapsulated by the quote, "why guess when you ca...

Why Data Teams Fail and Succeed with Shachar Meir

Shachar Meir @shacharmeir has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they f...

Why Data Teams Fail and Succeed with Shachar Meir

Shachar MEIR has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they fail and what ...

TAKEAWAY - Why Data Teams Fail and Succeed with Shachar Meir

This is the takeaway episode with Shachar Meir, who has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to dis...

Why Data Teams Fail and Succeed with Shachar Meir

Shachar MEIR has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they fail and what ...

TAKEAWAY - Why Data Teams Fail and Succeed with Shachar Meir

This is the takeaway episode with Shachar Meir, who has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to dis...