Beyond “Language Support”: What It Takes to Make Voice AI Production-Ready Globally

Our Voice Agents are being deployed globally by enterprise customers. In English, conversations hold up really well. But it is different for other languages. Today's voice mode...

Want a FREE pass? now[dev]26 November 4–5, 2026 in-person at the San Jose Convention Center

NorCal! Do you want free entry to NowDev?! ![AnisaChaudry_0-1792518352587.jpeg](https://www.servicenow.com/community/image/serverpage/image-id/532853i3FE25E082758760B/image-si...

Want a FREE pass? now[dev]26 November 4–5, 2026 in-person at the San Jose Convention Center

NorCal! Do you want free entry to NowDev?! ![AnisaChaudry_1-1792518581682.jpeg](https://www.servicenow.com/community/image/serverpage/image-id/532858i2A5BB22DD746BC82/image-si...

Want a FREE pass? now[dev]26 November 4–5, 2026 in-person at the San Jose Convention Center

NorCal! Do you want a free ticket to NowDev?!       Registration for now[dev]26 is officially open, and we want you in the room. The first 5 commenters will...

ServiceNow Store Highlights (SSH) v20261020

In this SSH episode I review 52 new, updated or removed applications in the ServiceNow Store. Watch or listen as I filter through the noise and review with you what's most relev...

Multilingual Thinking: Why Language Shapes How We Build (and Use) Technology

A philosophy degree and a background spanning half a dozen languages taught Elitza Servatius to catch her own blind spots before they ship in a product. In this conversation, sh...

Managing Compliance Challenges in an Ever-Evolving Landscape

Understanding Regulatory Changes - By REDE Consulting Services In today’s digitally driven global economy, regulatory compliance is no longer a periodic checkbox exercise — it’s...

Conversational Playbooks in ServiceNow Brazil: Run a Playbook from Chat

Here's a first look at Conversational Playbooks in the ServiceNow Brazil release. Sai, the PM for Playbooks, shows how a user asks for help in chat and the right Playbook opens ...

Embracing Playful Imperfection With The CSS `random()` Function

In design, we love spending hours obsessing over consistency, grids, and alignment. But when I heard that the native CSS random() function landed in Safari and is rolling out in...

Knowledge Shared, Community Grown: My Complete Article Collection

Why this page exists The ServiceNow Community grows when knowledge flows freely: one person's solved problem becomes the next person's shortcut. That is the spirit behind ever...

World Forum Tokyo 2026で体験するServiceNow Universityの世界

こんにちは、ServiceNowトレーニングチームの片山です。 10月27日・28日にグランドプリンスホテル新高輪で開催される「World Forum Tokyo 2026」にて、ServiceNow UniversityはExpoエリアにブースを出展します。今年も「学びのための遊び場」をテーマに、昨年大好評だったブース体験をさらにパワーアップしてお...

Starring detailed labels like “Core Engine” and “Business Logic” #softwarearchitecture #devhumor

Knowledge Center Configuration

Over the past few weeks, I’ve worked with customers on configuring Knowledge Center and found a few things that would have saved me time and a headache.

Introducing the Four Zeros: Adoption Blueprints for Autonomous Service Operations

Every IT leader is chasing the same goals, but none of them belong to a single product. They depend on how well ITOM, ITSM, and the CMDB work together. Meet the Autonomous IT Sc...

Diving into Security Scanner

What is Security Scanner? At a high level, Security Scanner is a Security Center feature that helps instance administrators identify, review, and remediate risky configuration...

AI Academy - Configure and Solve - Monitoring, Tool Cloning, AI Search & Playbooks

Discover the four key capabilities in MCP Server Console 1.8 for managing, customizing, and scaling AI agents at enterprise scale. In this demo, we show how to: Monitor tool cal...

Receive certificate notifications via email

This guide provides a step-by-step process to configure email settings and manage notifications effectively. servicenow servicenowdocs DiscoveryTLS Step 1: Update User Email Ste...

The Cincinnati SNUG slides are finally here!

Hello Cincinnati SNUG Members! Thanks for attending! You can find the slides from the event [here](https://your.servicenow.com/cincisnug).

How to Add Custom and Parent Work Order Fields to Work Order Task Summarization

Work Order Task Summarization in ServiceNow Otto for Field Service Management gives technicians and dispatchers a quick summary of a task’s issue, affected products, part requir...

Hermes Messaging Service: Usage Dashboard | Overview

The Hermes Usage Dashboard gives Hermes administrators a clear view of data production and consumption across applications connected to the Hermes cluster. The Application Id fi...

Becker's Health IT: How long until rogue AI agents hack a health system?

[Full length Article here](https://www.beckershospitalreview.com/healthcare-information-technology/ai/how-long-until-rogue-ai-agents-hack-a-health-system/?origin=BHRSUN&utm_sour...

Process Mining in Minutes - Minute 29: Optimizing Playbook performance

Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome a...

Process Mining in Minutes - Optimize Playbook Performance

Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome an...

Hide Work Notes when an HR Agent is the Subject Person

[Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field](https://community.servicenow.com/community?id=community_blog&sys_id=14e51965db2200d013b5fb243996...