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I’m headed to now[dev]26 in San Jose, Nov 4–5! Two reasons I’m going: 1️⃣ Nothing beats being in the same room. The hallway chats, the quick “how did you solve that?”, catching up with people I’ve known for years and meeting the new faces in the Community....
What's New in Brazil Q3 '26 for CSM: Web-Embeddable portal playbooks are often used to enable self-service on a company's own website, either B2B or B2C. This example shows a cl...
After years in the ServiceNow ecosystem, I still learn something new every time I connect with other people in the community. I’m heading to [now]dev to exchange ideas, talk sho...
Start browser-based voice calls with a ServiceNow AI Voice Agent from your native portal or with Engagement Messenger AI Voice Agents for Portal lets a customer start ...
EmployeeWorks now includes two key ITSM enhancements. Employees can see outages as they happen, or join the Tech Lounge queue from their home page without leaving EmployeeWorks....
Checkout what's new in EmployeeWorks Web App for IT Service Management This is a walkthrough of the Service Health feature and Walk-up experience for ITSM within EmployeeWorks W...
The October 2026 release brings tasks and approvals into the conversation, gives admins more control over how employees browse topics, and makes it easier to match Employee...
Employee Journeys, now native in EmployeeWorks Feature Spotlight ServiceNow EmployeeWorks is the new AI front door for the enterprise — a next-generation, AI-p...
A defect found in the field can turn into repeat failures and lost customer trust if quality teams can’t act fast. See how ServiceNow Quality Issue Management uses AI to take yo...
Configure certificate notifications to be delivered to a Microsoft Teams channel so that you can receive alerts and initiate certificate renewal workflows directly from Microsof...
In today’s fast-paced and highly regulated industries, efficiency is not just a goal - it is a necessity. Enterprises in sectors like Finance, Pharma, and Healthcare face comple...
Step by step guide for setting up Confluent Replicator for mirroring a topic between your existing Confluent environment and ServiceNow Hermes.
Riya Kapoor and Sujan Dutta show the two ways to create an intelligent approval in ServiceNow. 1) The first is a quick prompt in Otto Chat, like "approve my leave policy", which...
Traditional integration pulls data from your source systems, stores copies in ServiceNow, and then works with data that's aging the moment it lands. Resulting in: Security risks...
How do leaders preserve executive trust and credibility? Dora Boussias, executive advisor and former data executive returns to the podcast to unpack this question. Her answer: p...
This is the takeaway episode with Dora Boussias, executive advisor and former data executive. We unpack the question "How do leaders preserve executive trust and credibility?" H...
How do leaders preserve executive trust and credibility? Dora Boussias, executive advisor and former data executive returns to the podcast to unpack this question. Her answer: p...
This is the takeaway episode with Dora Boussias, executive advisor and former data executive. We unpack the question "How do leaders preserve executive trust and credibility?" H...
Preview how to configure AI Voice Agents for Portals and Engagement Messenger. For the feature short, refer: https://youtu.be/u09zdvET1FI
| See what matters most with the new Platform Health Score Serious findings count more. Minor ones count less. | | | Effective October 8, 2026 (October Month...
Yes CWM Boards are capable enough to bring more than 1000 tasks (Project tasks, Incidents, Stories etc) into a CWM Board at once using Connected Work Connected Work normally c...
Thank you for taking the time to watch this video! If you’re interested in attending a live session, feel free to register using this link. Upcoming Instance Security Webinars: ...
Overview Vulnerability Response Integration with Wiz supports multiple integration instances against the same Wiz tenant. Each instance has its own configuration, its own copy...
Hello, everyone! I can't begin to say how excited I am to be in a position that allows me to step back in as the SNUG lead here in Nashville! I can't wait to see some familiar f...
