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Every conversation I have with leadership around AI Agents hits the same wall within ten minutes: _“Which use case do we actually start with?”_ How do you actually decide? Every AI Agent conversation I've had with a client this year hits the same ...
With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-t...
Risk has major new capabilities for Brazil (Q3) that you won't want to miss
Our technology workflows team launched Pre-Built Domain-Specific servers as part of the September 10th release: See their post for more: [https://www.servicenow.com/co...
The last platform-side step: create the MCP server record, add the tools, activate it, copy the URL. That URL plus the OAuth client ID and secret is everything Claude needs to c...
General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceN...
AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...
It comes up on nearly every candidate call I have, usually about twenty minutes in, once we’ve got past the money. “Should I stay in consulting, or should I go in-house?” Ther...
In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...
On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...
Learn how ServiceNow's AI Control Tower gives an AI Center of Excellence team one system of record to discover, govern, secure, monitor, and measure every AI asset across the en...
Watch how ServiceNow's Globalization Terminology Agent builds AI-powered glossaries directly in Localization Workspace. Released in September 2026, the agent removes the manual ...
The Challenge Protected health information (PHI) breaches remain the top compliance concern for healthcare organizations, and regulators treat them accordingly: PHI violations a...
The September store release is available now on Zurich and Australia. Build Agent upgrades itself, ServiceNow IDE has moved into ServiceNow Studio, and there is a route into Stu...
What if AI could turn a customer request into a personalized recommendation, a governed business process, and a measurable business outcome? Discover how AI agents, TM Forum s...
A few clicks in the ServiceNow MCP Server Console turns a Scripted REST resource into a tool Claude can discover. Path parameters and OpenAPI schema properties become tool input...
Developers, please prepare for landing; Developer Passport: Brazil is almost here! ✈️🇧🇷 Join us September 14th - 18th for a full week of live sessions designed to get you ready ...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
This summer, 28 ServiceNow employees cycled more than 155 miles in two days to raise money for children impacted by war while fulfilling our purpose together to make the world w...
Meet two ServiceNow colleagues who found their way from India to Australia and into each other's lives. They’re two working moms with kids the same age, (almost) the same name, ...
At ServiceNow, we’ve found that our people do their best work when they feel valued, have support, and actively contribute their skills and talents. Unlocking this magical combi...
Discover how SPM now connects Project Workspace with \Collaborative Work Management (CWM)\ to support hybrid project management. See how a project manager assigns work that auto...
Explore how \Strategic Portfolio Management (SPM)\ Enterprise-Wide Deployment (EWD) lets organizations run multiple teams - IT, HR, Finance, and more - in a single instance with...
