Knowledge 2024
1056 sessions
From customer zero to AI heroes: Build delightful customer experiences with AI
<p>As customer zero, <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span> delivers consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Learn about our end-to-end approach using self-service portals, GenAI, and AI search on the front-end through workspaces and micro-services behind the scenes.</p>
From customer zero to AI heroes: Build delightful customer experiences with AI
<p>As customer zero, <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> delivers consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Learn about our end-to-end approach using self-service portals, GenAI, and AI search on the front-end through workspaces and micro-services behind the scenes.</p>
Our ITOM journey to enable foundations for intelligent operations for Shell
<p>Shell's IT Operations vision is moving towards intelligent operations - automated end-to-end lifecycle data management and here is where ITOM kicked in. With ServiceNow®, Shell started its ITOM journey in 2022 and has implemented discovery for cloud, on-prem and continue our journey in connectivity and retail domains. In addition, the company is using Service Mapping to achieve an automated way to build app to infra relationships. Shell manages 5M+ CMDB configuration items including all the IT equipment covering end point devices, compute, network, storage, database, cloud, biz applications & services.</p>
Transforming to a GenAI foundation at Kainos
Kainos required a platform to introduce new offerings that were previously unattainable. Attend this session to learn how the organization ventured into an AI-driven transformation to reshape its business model through usage of the ServiceNow® platform. By harnessing AI functionality, the company boosted operational efficiency, minimized costs, and elevated customer satisfaction. These AI-enhanced services have broadened capabilities and market penetration, and the journey doesn't conclude here.
AIOps Lab Alert! Get hands on with the AIOps experience and Now Assist for ITOM
<p>Fulfill the prophecy of information driven outcomes! In this lab, learn how to drive efficiencies for enterprise IT and distributed teams by leveraging ML, Gen AI, and enhanced admin capabilities. Come learn how to empower SRE teams while maintaining compliance with enterprise IT mandates. Topics include: - Expand OOB and custom integrations using Integrations Launchpad - Solve issues before they become incidents with Express Lists - Reduce noise with Tag-based Alert Correlation and notify responders with alert automations - Leverage Gen AI to simplify response with Now Assist</p>
Telecom, media, and technology Keynote: Put AI to work
<p>Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Navigating rapidly changing markets while meeting the ever-evolving customer demand for digital-first experiences requires constant innovation to capture new opportunities and create value. Hear from leading TMT companies and their visions for an AI-first ecosystem—one poised to revolutionize experience, unleash operational efficiency, and unlock growth with automation.</p>
Text2flow unveiled: Xanadu release and beyond
<p>Join this session to explore the Text2flow journey! Get an in-depth look at the current functionality and hear about the exciting roadmap beyond X. Discover how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">ServiceNow® is</span></span> prioritising input/output/data pills and explore the intricacies that make Text2flow a transformative solution. This sessiom will also delve into what's coming soon, including NAR in diagramming, multi-turn LLM support, and much more. Engage in dynamic Q&A discussions within each topic, and learn how we're supporting custom actions and continuous training for even better performance.</p>
Harness decision tables to supercharge workflows
<p>In a world where business decisions move at lightning speed, workflows might struggle to keep up. Discover the game-changing potential of Decision Tables in this lab. Learn to eliminate complex if-else constructs, make data changes without disrupting flows, and simplify data-driven logic management. Get a sneak peek into what the future holds. Don't miss this opportunity to revolutionize workflows with decisions. - Learn about decision tables and how they work -Understand how decision tables simplify managing and updating data -Get familiar with export/import capabilities</p>
Playbook Experience: Player 2 has entered the Portal!
<p>Ready Player 2? Join this exciting lab to uncover the magic of building processes with Process Automation Designer that caters to both agents in a workspace and requestors in a Service Portal or Next Experience page. Dive into the new process diagram view and create dynamic workflows that bridge the gap between these two perspectives. Harness the power of UI Builder to design tailored activity configurations and interfaces that enhance collaboration and efficiency.</p>
Find your Fit! ServiceNow Developer Meetup Panel
<p>Ready to kickstart your networking and knowledge with local innovators? Get the inside scoop from seasoned Meetup Organizers who are passionate about bringing the Community together. Discover how these Meetups can spark your creativity, enhance your skills, and expand your professional network. Whether you're looking to lead, join, or just explore what ServiceNow Meetups have to offer, this session is your gateway to exciting local connections and fresh opportunities. Don't miss out—start your journey into the heart of the ServiceNow Community with us!</p>
AI & sustainability - what are we not talking about
<p>In a world increasingly reliant on AI for sustainable solutions, it's time to amplify the conversation beyond the conventional narratives. This Think Big panel discussion will highlight the untapped potential and promising opportunities at the intersection of AI and sustainability. Expert speakers will explore innovative applications of AI in driving environmental conservation, resource optimization, and climate change mitigation. Moreover, the panel will illuminate the transformative impact of AI-driven technologies in enhancing social equity, empowering marginalized communities, and fostering inclusive sustainable development. By shifting the focus towards these positive advancements, the discussion seeks to inspire collaborative action and unlock new pathways towards a brighter, more sustainable future powered by AI innovation. Join us for an engaging dialogue that celebrates the unexplored frontiers of AI's contribution to sustainability.</p>
Accelerating Innovation with Creativity & Connection
<p>Join cultural icons Dan Levy, renowned for his award-winning series "Schitt's Creek," and Jon Batiste, Grammy-winning musician, as they take the stage with Nick Tzitzon, Chief Strategy & Corporate Affairs Officer at <span style="font-size: 11.0pt;">ServiceNow®</span>. This can’t-miss panel promises a riveting exploration into how technology like artificial intelligence is transforming human expression across the arts and beyond, offering insights into how technology can complement human creativity to drive business growth and cultural impact. With their unique perspectives, Dan Levy and Jon Batiste will discuss how technology both challenges and enriches the creative process, and ultimately, the human condition and implications to accelerate business transformation. </p>
Optimize HR Agent productivity with agent workspace for HR case management
<p>Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents to help them organize and manage their daily workload and ensure prompt action. The new UI Builder-based workspace is more configurable and personalized than ever before. This hands-on lab will help you learn how to perform advanced configurations including: - Configure the workspace using recommended leading practices - Configure visibility of components to meet your use case - Configure additional reports on the Landing Page - Configure Now Assist as part of the HR agent experience</p>
RiseUp partnerships: Skilling untapped talent sources for AI jobs of the future
<p>Join this engaging panel discussion featuring esteemed workforce advancement partners from non-profit organizations and talent-skilling firms. Together, the presenters will delve into the invaluable benefits of diversifying talent sources, navigating the influence of Generative AI on skilling and hiring for future roles, and uncovering the business advantages of participating in RiseUp. ServiceNow's Workforce Advancement team will provide insights on connecting with a pool of job-ready talent and offer guidance on becoming a certified RiseUp with ServiceNow partner.</p>
360 Exchange: HOW TO Service Operations Workspace for modern change management
Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers invaluable insights for a smooth implementation. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Reimagine supply chain with Supply Chain in a Box
<p>Discover how Ligentia, a supply chain technology pioneer, partnered with Capgemini to create an innovative solution that elevates the Ligentix platform. This solution introduces supply chain workflows and fosters synergy within a fragmented supply chain ecosystem. This tool elevates the customer experience by streamlining complex processes, minimizing manual interventions, and fostering efficiency and transparency across supply chain operations. Join this session to learn how harmonizing the supply chain ecosystem paves the way for effective collaboration and improves performance.</p>
RiseUp with ServiceNow: Building skills to transform an organization
<p>Join this session to learn how top-tier organizations like Utah State University and McKesson are transforming its businesses by building skilled teams. Hear how industry leaders are using <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> training to give teams the right skills to achieve critical business objectives. Gain high-value insights into the strategies that have set these organizations of the path to success, and get actionable takeaways on how to start your organization’s skilling journey. Are you ready to RiseUp with ServiceNow?</p>
Modernizing HR to enhance employee experience at Carrier
<p>Automation and predictive intelligence streamline processes, reduce manual overhead and enhance employee experience. Add ServiceNow HRSD virtual agent to the mix to enable competency development, modernization of HR image and data analytics. Learn how ServiceNow and Infosys are facilitating enterprises’ decision-making to achieve business outcomes.</p>
An IT Transformation at Scale at one of the world’s largest oil & gas companies
<p>How Petrobras transformed IT at scale on the ServiceNow platform. Petrobras IT supports over 100,000 users, offers more 2,500 services, handles over 220,000 tasks per month, all with a CSAT over 92%. Petrobras deployed multiple technology workflows to transform IT and integrated them with HRSD and 40+ service catalogs to provide a truly enterprise-wide platform for users. We will also show how Petrobras realized significant value with SAM and scaled automation through a robust IT Service Catalog, Discovery, Service Mapping, and Event Management.</p>
Modernizing procurement operations with Dropbox and Genpact
<p>Dropbox & Genpact will take the audience through its journey of modernizing procurement operations to achieve the following outcomes: · Scale procurement function without building a large team · Improve self-service through conversational chatbots and address over 60% of the queries through the chatbot · Provide 100% transparency to improve the User CSAT · Improve TAT for various request types and reduce the cycle times by over 60%</p>
Using AI to Manage Risk Across the Platform
This session explores how Artificial Intelligence (AI) can empower you to tackle technical debt and streamline risk & compliance processes. AI can analyze your code, pinpoint potential issues, and recommend improvements to reduce technical debt. Additionally, AI automates tasks like generating controls based on regulations, keeping your control language up-to-date with changing standards, and mapping existing controls to new citations
Surviving the Siege: The Battle for Observability
<p>This presentation will delve into the intricate technicalities of deploying distributed tracing with OpenTelemetry within the unique environment of a large-scale, enterprise company. Learn the challenges faced, from ensuring compatibility with existing systems to managing scalability issues, and the innovative solutions employed to overcome them. Expect a detailed walk-through of the implementation process, practical insights drawn from real-world experiences, and how ServiceNow® Cloud Observability contributed to the success of the initial rollout and success that is ongoing.</p>
Ensuring Security and Data Privacy in the cloud
<p>Are you concerned with securing sensitive data on your ServiceNow® instance? Does your data sensitivity entails implementation of tiered privacy protection? Join this session to learn how Goldman Sachs applied data classification, column level encryption, and more, to secure data for customers.</p>
Embracing neurodiversity in tech: Ernst & Young & ServiceNow Accessibility Pact
<p>Join this session to learn about the ServiceNow® and Ernst & Young (EY) mission to drive positive change in the technology workforce by unlocking creativity and fostering success through embracing neurodiversity. Explore the challenges and opportunities of neurodiversity in tech and learn how EY has embraced neurodiversity, creating a more inclusive and innovative workplace. Experts will share insights on the joint mission to understanding strengths, promote inclusive hiring, and supportive environments, discovering strategies to recognize and value all talents.</p>
How to manage and stay agile during a platform shift
<p><span style="font-size: 14.0px;">Navigating the perpetual waves of technological change poses both challenges and opportunities for organizations. In this Think Big fireside conversation, former CEO and </span><span style="font-size: 14.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-family: Arial , sans-serif;"><span style="color: rgb(33,33,33);">technology investor Jeff Jordan will share strategies for effectively managing and staying agile amidst the ever-evolving landscape of technology trends. Discussion points will include the importance of distinguishing between hype and genuine innovation, leveraging agile methodologies to rapidly adapt to emerging technologies, real world use cases/application and ROI, fostering a culture of experimentation and learning, and harnessing data-driven insights to make informed decisions. The panel will also explore the role of leadership in driving organizational agility, the significance of cross-functional collaboration, and the necessity of aligning technological investments with long-term business objectives. Learn how practical insights and best practices for thriving in the midst of constantly shifting tech cycles.</span></span></span></span></span></p> <p> </p>
Delivering great employee outcomes: Making users paramount at Paramount
<p>Recognized as a Top 10 winner of the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Best Employee Portal contest, Paramount finds success by engaging with users throughout implementation. During its Employee Center Pro initiative, Paramount conducted numerous activities to learn directly from users to inform their experience strategy. In this session, hear about the methods used and insights gained from a people first mentality.</p>
Putting colleagues first: How Rocket drives great employee outcomes
<p>Rockworld is the unified employee experience portal built on <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> for Rocket Companies. The team’s user-centric approach is driven by empathy, research and a belief that internal digital experiences should be consumer-grade. This approach earned them a finalist nomination for the 2024 Best Employee Portal Contest. In this session, a ServiceNow design leader will have a conversation with Rocket to hear about how the company relentlessly prioritized the user through human-centered design activities.</p>
Launch fast, adapt quickly, and remain agile with Public Sector Digital Services
Join this interactive lab to learn how Public Sector Digital Services and the Now Platform® empower public sector customers to deliver on their missions. Participants will leverage ServiceNow® tools in conjunction with Public Sector Digital Services to develop a full end-to-end mission process. Learn how to modify a mission-focused playbook, utilize guided decisions, and produce actionable recommendations that can be used by the internal and external stakeholders.
Now on Now: How we improved developer productivity by 20%
<p>Can’t hire enough developers? That’s okay - make the ones you have as efficient, productive, and happy as possible. At ServiceNow<span style="font-size: 12.0pt;">®</span>, we’re doing this by applying new practices like GenAI, DevSecOps, Seismic, shared services, and localization to increase cycle time, improve quality, and reduce downtime. Join us to learn about our approach and how it’s helped us improve developer productivity by 20% while boosting developer satisfaction.</p>
One large step for SAP, one giant step for Gen AI
<p>In this groundbreaking session, SAP—one of the first AI Lighthouse customers—unveils its strategy for embedding GenAI across the ServiceNow platform, marking a significant milestone in its enterprise AI strategy. This initiative is poised to redefine operational excellence, customer and employee satisfaction, and innovation by leveraging the capabilities of GenAI to process and analyze data end-to-end across the ServiceNow platform. Learn more about the strategic vision behind this integration, challenges, breakthroughs, and benefits for businesses looking to stay ahead in the digital era.</p>
Understanding the transformational power of Global Business Services
Improving service quality and governance across the enterprise is no easy feat, but a must if you are planning to transform operational efficiency to drive agility. Join this Think Big session to understand the transformative power of Global Business Services (GBS). Explore how adopting a GBS mindset can amplify productivity, slash costs, and create seamless experiences for both employees and customers. Attend this session to learn how to develop an agile, foundational GBS model.
The future of work: Mastering AI, the key to job security
<p>This Think Big session will explore the role of AI in the future job market, emphasizing the adage, “AI won’t take your job, but people who master AI will.” It will discuss how AI is reshaping the workplace, not as a replacement, but as a tool that enhances human capabilities. The focus will be on how professionals can leverage AI to augment their skills, increase productivity, and stay competitive. The goal of this session is to provide insights into how embracing and mastering AI is essential for job security and career advancement in the rapidly evolving tech landscape. </p>
DIAGEO: Shaking EX up with a re-imagined approach to unified service delivery
DIAGEO, a global leader in premium drinks with iconic brands like Johnnie Walker, Tanqueray and Guinness, embarks on its journey to bring its premium customer experiences to its employees. Learn how DIAGEO has re-defined its EX, enabled by a one stop shop consumer-grade experience for HR and IT on a beautifully branded ServiceNow® portal that matches the caliber of their legendary portfolio. Join this session to hear about DIAGEO’s revolutionary employee-centric implementation approach, self-service successes, future plans and continued evolution of consumer-grade employee experiences.
Simplify user experience with cognitive load principles in Employee Center Pro
<p>Elevate the usability of Employee Center Pro by mastering cognitive load management. This practical session delves into how accounting for cognitive load can transform user experiences, boosting satisfaction and adoption. Discover the impact of design decisions on simplifying users' mental efforts within Employee Center Pro. Learn effective techniques to minimize cognitive strain, including streamlining complex workflows, optimizing visual hierarchies, and using clear language. Join us to ensure the EC Pro portal effortlessly guides users, making every interaction intuitive and productive.</p>
Now on Now: How to manage risk without losing sight of your ESG goals
<p>ESG requirements continue to change and adapt, which means its rules and regulations do, too. ESG has become a core part of the risk business — and an organization's ESG framework now requires strict oversight from many different teams. To help solve this, we’ve harmoniously integrated ServiceNow<span style="font-size: 12.0pt;">®</span> ESG Management (ESGM) with Integrated Risk Management (IRM) for unmatched visibility — and we use it ourselves. Hear how we use ESGM and IRM to connect our ESG goals, targets, programs, and metrics with the enterprise's tracked risks, controls, and policies. It's a match made in audit heaven.</p>
Unveil the Power of the ServiceNow Mobile Platform with the latest capabilities
<p>Join this session to discover best practices and unlock the full potential of the ServiceNow Mobile Platform. Learn to optimize user experiences, boost agent productivity, and foster seamless collaboration on mobile. Explore the transformative capabilities of Now Assist Task Summarization for streamlining operations.</p>
Gen Z developers are the future: What you can do to keep your company attractive
<p>The future is not you; Investing in the next generation is insuring your company's future. Join this session to learn the strategies used to improve teams to ensure the next generation of developers are more successful that we ever were. Hosted by Earl Duque, who led multiple Gen Z student developer teams and helped pilot Gen Z initiatives for the ServiceNow® Developer Program, AKA a confused millennial who likes to pretend he knows what he's doing.</p>
Accelerate cloud transformation: Innovate in the face of rising costs
In this demo-based session, see how ServiceNow® is helping companies enhance operational efficiency, improve service delivery, and achieve a faster and a more successful transition to the cloud. The ServiceNow platform helps plan, scale, and operate in the cloud in better and safer ways. Featuring Now Assist for ITOM, Enterprise Architecture Workspace, Strategic Planning Workspace, Cloud Cost Simulator, Cloud Services Catalog, Service Operations Workspace, Cloud Visibility and Observability, Vulnerability Management, & Cloud Cost Management.
Zero to infinity: A journey to automation with no-code and no experience!
<p>Don't miss this opportunity to empower yourself with the knowledge and confidence to start your own journey towards impactful automation, regardless of your experience level. Join us as we explore how to transform a manual process into an efficient Swag Distribution app using App Engine Studio and Flow Designer, with no prior coding experience. Learn practical strategies to develop apps, understand the extent of no-code solutions, and see the power of automation. This session is perfect for those eager to make an impact in their organization, regardless of tech background.</p>
Governance: The key to a thriving employee center experience
<p>Discover how strategic governance transforms the Employee Center on ServiceNow<span style="font-size: 11.0pt;">®</span> from just functional to exceptionally empowering. This session delves into crafting an Employee Center that's not only intuitive but also a powerful catalyst for change within a digital workspace. Learn how to leverage experience governance to ensure the ServiceNow platform is not just surviving, but thriving and advancing alongside your organization. Join this session to unlock the full potential of ServiceNow investments, turning everyday processes into extraordinary experiences for every user.</p>
Drive the technology asset lifecycle with AI powered workflows
<p>Efficient IT asset management requires tight collaboration between teams and departments. With GenAI-built Now Assist, automate critical tasks such as hardware and software request fulfillment through Virtual Agent. Explore how ServiceNow can improve visibility of the asset estate across software, hardware, and cloud investments, drive collaboration across teams, and bring in c-suite to set goals & define priorities using the Asset Management Executive Dashboard. Learn practical ways your organization can optimize asset costs and maximize utilization with the help of an intelligent platform.</p>
Now on Now: How we run 40 million tests every day at enterprise scale
<p>As ServiceNow<span style="font-size: 12.0pt;">®</span> experiences explosive growth, our software testing infrastructure demands have skyrocketed with over 40 million daily tests. In this session, hear how we're working smarter by automating our Build and Test systems in ServiceNow. We'll share how our developer productivity team built a scoped app for Build and Test orchestration using features like schedulers and integration with tools like Git and Jenkins, all on our very own Now Platform<span style="font-size: 12.0pt;">®</span>. Join us to see how we're scaling operations to provide quicker results and meet Build and Test demands.</p>
Deliver strategic technology initiatives with Strategic Portfolio Management SPM
See how Strategic Portfolio Management (SPM) helps organizations align initiatives with business goals by providing a centralized platform for portfolio planning, prioritization, and execution. Learn how SPM enables teams to evaluate project performance, optimize resource allocation, and make informed decisions to drive strategic outcomes effectively. With features like real-time visibility, collaboration and generative AI-powered summarization, SPM streamlines the entire portfolio management process, enhancing productivity and driving business value.
Automate and optimize technology service operations
How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators
Now on Now: How we increase developer productivity with GenAI and DevOps
<p>The life of a developer is a fascinating blend of inspiration, creativity, problem-solving, and meticulous execution. At ServiceNow®, we've made developer workflows seamless and efficient, giving our teams the tools to bring ideas to life faster. In this session, get a deep dive into a typical day for a developer, tracing their steps from conception to release — and the tools they use along the way. Join this session and learn more about our one-stop developer workspace, built-in AI assistance with NowAssist, effortless testing with Test-Assist, and continuous integration and deployment (CI/CD). </p>
Delivering transformational ServiceNow at scale - A platform operating model
<p>This session is for CIOs, business professionals, Platform architects, and Platform engineers seeking to deliver and optimize their ServiceNow® implementations at scale and with velocity through a platform operating model. Managing a core platform whilst enabling ServiceNow solutions requires collaboration, governance and agile ways of working. In this session, get a deep dive into a Platform Operating model that empowers organizations to build a robust, scalable, and efficient ServiceNow® platform that delivers functionality across a shared services organization.</p>
Soar in the cloud: Empowering Azure users with self-service cloud provisioning
Cloud Transformation can be messy. In the early stages, developers beam with excitement from the ear-candy of possibilities and “new ways” of obtaining resources. Halfway in, those that remain are still awaiting a response from the overburdened Infrastructure team that's been pending for weeks. How then can freedom be granted to create business value, while maintaining guardrails? In this session, the Digicel Cloud team will share its knowledge of how to leverage ITOM Cloud Accelerate to create a Cloud Services Catalog for self-service deployment of Azure resources via ARM Templates.
Evolving employee experience: Kohler's agile HR transformation journey
<p>Join this session for insights from Kohler's HR transformation. Learn how the company leveraged an Agile approach to craft a digital employee journey for Kohler Associates. This session highlights lessons learned in developing an intuitive self-service portal that supports delivery of global shared services and provides employees with relevant, accurate, and consistent policies, procedures, and information. Additionally hear why the team chose to follow the Agile methodology, what the associated challenges and benefits were, and which adaptations were required in order to make it work.</p>
Getting started with ServiceNow Mobile Agent
Learn about the ServiceNow® Mobile Agent app in this lab and see how working from anywhere is made easy. The Mobile Agent app delivers out of the box mobile-first experiences designed for agents to triage, act on, and resolve tasks — improving productivity with an intuitive interface to manage work, quickly respond to tasks, and more! Put the power of mobile app development in an admin’s hands by learning how to configure the Mobile Agent app in Mobile App Builder using a no-code interface, customize screens and actions to display information to help agents get work done faster on the go.
Telefonica Brazil: 7 days to 3 min using ServiceNow Order Management
<p>Telefonica faced a complex scenario due to its legacy tools and time spent delivering customer orders. Therefore, they needed a solution to streamline, orchestrate, and improve the time to launch products/services for the B2B customers using <em>building block</em> solutions. The goal was leveraging the time-to-market and time-to-cash. <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>Order Management solution for Telco enabled Telefonica to create a robust catalog based on TM Forum, which allowed them to orchestrate, deploy, and deliver the order, reducing its time to activate and get ready for the billing process from 7 days to 3 minutes.</p>
