Knowledge 2024
1056 sessions
Deliver exceptional talent development experiences with ServiceNow
<p>Today’s leaders face intense pressure to achieve more with fewer resources, drive retention, and propel business growth. Join this hands-on lab to understand how Employee Growth and Development helps organizations deliver orchestrated talent development experiences and drive their businesses forward. Key learning topics include:</p> <p>• Providing self-guided talent development experiences from a single place</p> <p>• Developing highly skilled individuals aligned to business goals</p> <p>• Making better talent decisions using AI-driven skills intelligence</p>
Change enablement: Unifying two change management cultures with ServiceNow
Join this session to hear about Intermountain Health's post-merger transformation, unifying two healthcare organizations and 70k employees. The goal: harmonizing two change management processes into a cohesive enterprise practice through change enablement. Discover the benefits of the ServiceNow® platform and using applications such as Service Operations Workspace (SOW), CAB Workbench, and Change Models.
Providing social and financial assistance with Public Sector Digital Services
<p>Join this session for a demo of Public Sector Digital Services, showcasing how the product empowers governments to deliver assistance to those that they serve. Discover how the solution makes government more accessible and equips agents with the necessary tools to deliver on their mission quickly.</p>
Now on Now: Anatomy of a major incident through the lens of SecOps
<p>With new cybersecurity regulations like the SEC disclosure rule and NIS2 directive, it's time for some practical advice. In this session, learn the measures ServiceNow® takes to prevent, detect, respond to, and recover from such incidents using capabilities like Security Incident Response (SIR) and Major Security Incident Management (MSIM). Our global incident team will share how we foster a culture of automation, collaboration, and continuous improvement by optimizing for human skills vs machine muscle. See how we ensure data and evidence comply with governance and audit expectations.</p>
Generative AI for ServiceNow application development
<p>Unlock the future of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> application development with Generative AI. Dive deep into a world where artificial intelligence seamlessly integrates with the Now Platform<span style="font-size: 12.0pt;"><span style="">®</span></span>, automating and optimizing app development processes. From rapidly generating prototypes to fine-tuning intricate application features, discover how Generative AI can revolutionize the way you design, develop, and deploy applications on ServiceNow. Embrace the next wave of innovation and propel your ServiceNow solutions to unprecedented heights.</p>
ServiceNow Studio: Your new home for developers
<p>Want to get a sneak peek at the upcoming Developer Studio? Join the <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>product team for a deep dive into some of the features that will be available to platform developers in Developer Studio, including a brand new application file navigation experience, integrations with your favorite ServiceNow Builders like Table Builder and Flow Designer, and a revamped application packaging and deployment experience.</p>
Arrow’s journey to an enterprise portal utilizing ServiceNow Employee Center Pro
Arrow enhanced employee experience through an enterprise-wide portal using ServiceNow®'s Employee Center Pro. This session highlights collaboration between IT and HR Technology to merge two portals into one, incorporating virtual agent, Teams integration, and mobile support. Additionally, Arrow utilized micro-sites to transition from SharePoint to ServiceNow as the primary "digital front-door." Attend this session to hear valuable lessons learned including UI/UX design, taxonomy definition, insights into adoption metrics, and a roadmap for future platform enhancements.
AI Keynote and Roadmap: Put AI to work with the Now Platform
<p>AI changes the way we think about work, and generative AI is the beginning of a new chapter. In 2024 every company will need to formulate a vision and strategy to incorporate artificial intelligence. Now Assist leverages GenAI to provide answers, make predictions, summarize and create content, and automate repetitive tasks. Join Jon Sigler, SVP, Platform, and one of our pioneering customers in this roadmap session to deepen your understanding of ServiceNow’s AI strategy and learn what's new and next with Now Assist, generative AI experiences on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>, and machine learning.</p>
Financial Services Keynote: Game-changers for frictionless CX in the AI age
<p>Are complex processes costing your financial institution — and your customers? As customer demands evolve, financial institutions often add more tech solutions to contact centers and back offices. What if you could break the cycle and future-proof your CX strategy once and for all? Join Vidya Balakrishnan, VP/GM Financial Services Product at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>, alongside M&T Bank's leaders and Visa's card dispute experts for the latest on our game-changing innovations and business use cases. Explore how AI-powered customer workflows can help your financial institution continuously reduce costs and gain a competitive edge.</p>
How to scale your ServiceNow investment with minimal technical debt
<p>PayPal, a Fortune 500 technology company that enables digital and mobile payments on behalf of consumers and merchants worldwide, leverages ServiceNow® to drive their digital transformation goals. Discover how Bravium’s Best Practice Engine (BPE) has been instrumental with enabling PayPal to confidently scale ServiceNow across an ever-increasing enterprise footprint. BPE’s real-time and point-in-time guardrails help to ensure platform integrity, accelerate delivery velocity, reduce technical debt, and support multi-tenant, federated development.</p>
Healthcare Keynote: Put AI to work to transform patient care
<p>With a focus on reducing care team burdens and increasing operational efficiencies, healthcare organizations are adopting technologies, including GenAI, to transform patient care. Join this keynote that will assist hospital CIOs, IT leaders, and healthcare executives in seeking answers to their operational challenges, ensuring a future where digital dexterity and healthcare operational excellence go hand in hand.</p>
Healthcare Provider product roadmap
<p>Join this session to learn what's new for Healthcare products at ServiceNow. Hear from healthcare product leaders on how the latest innovations can help transform hospital operations, increase productivity of care team members, streamline collaboration between departments, and elevate patient care, and get a sneak-peak into the product roadmap.</p>
Global Public Sector Keynote: Put AI to work for your mission
<p>Facing new challenges that grow more complex and time-critical every day, Public Sector organizations are committed to achieving their mission. As a result, Government agencies are breaking new ground in delivering services more transparently and equitably than ever before. Join your fellow Public Sector leaders to learn how tomorrow’s advances in AI and other innovations can be accelerated and deployed across the public sector enterprise today.</p>
Public Sector Digital Services (PSDS) Product Roadmap Session
In this session, learn the latest, greatest innovations to Public Sector Digital Services, an expression of Customer Service Management that is purpose-built for the Public Sector. Learn how to rapidly close the gap with consumer-grade experiences, as well as how to modernize Licensing and Permitting.
Maximize platform ROI: Successful solutions to Providers' biggest challenges
Join us for a captivating spotlight highlighting how Healthcare Providers can maximize their Health IT investments with ServiceNow solutions. Customers will share how they are leveraging the ServiceNow platform to enhance clinical and non-clinical workflows. By unlocking platform innovation enterprise-wide, customers are able to eliminate obstacles in patient care, eliminate administrative waste, and create better experiences for care teams.
Maximize platform ROI: Successful solutions to Life Sciences' biggest challenges
<p>Join this captivating spotlight highlighting how Life Science organizations can maximize its current IT investments with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> solutions. Customers will share how they are streamlining operations on a unified platform, diminishing technical debt, and accelerating product launches, all while effectively managing compliance risks. ServiceNow solutions help position organizations as industry leaders, swiftly bringing groundbreaking treatments to market, setting new benchmarks, and ensuring compliance, all while reducing costs.</p>
Achieving operational efficiency with Clinical Device Management
<p>Within almost every healthcare organization around the world there are thousands of clinical and non-clinical assets, yet most struggle to manage and maintain these assets. These efforts waste time for the care team, and bio-med teams are overwhelmed with adhering to compliance and security mandates. Hear how ServiceNow® Healthcare customers are leveraging a centralized platform to manage and maintain their assets. As a result, they are prepared to deliver optimal experiences to patients and care teams, bolster security and resilience, and protect their investments - all while reducing cost.</p>
Zero trust: Evolving identity and access management
<p>Embark on an exploration of the dynamic interplay between Zero Trust and security within the domain of Identity and Access Management (IAM). Delve into the evolving landscape of security paradigms and discover the pivotal role IAM plays in orchestrating data and network integrity. From adaptive authentication to temporary access provisioning, immerse yourself in the evolving strategies reshaping access controls and user privileges. Join this session to learn the intricacies of applying Zero Trust access principles and navigate the ever-evolving cybersecurity terrain with confidence and resilience.</p>
How Hitachi Energy is making the business case for Gen AI
Hitachi Energy is at the forefront of embracing Generative AI. To go ahead, the company needed to create a viable business case for its CFO. Attend this session to hear Hitachi Energy's step-by-step approach and learn how the company identified Gen AI use cases and linked them to persona-specific business outcomes. Hitachi Energy will share key metrics and how it translated them into a viable ROI.
Legal Transformation Panel: Revolutionizing legal operations with ServiceNow
Join ServiceNow® Legal Service Delivery customers and experts as they unveil their unique experiences leveraging ServiceNow to digitize legal operations and drive remarkable process enhancements while reducing cost and risk. Delve into customer transformation journeys—from manual, unstructured legal processes to streamlined, purpose-built workflows. Gain valuable insights into successful implementation and adoption strategies as well as a glimpse into what lies ahead for legal transformation journeys.
KPMG US: Pioneering the future of employee experiences with ServiceNow
<p>Join this KPMG session to hear its story of a new world of work through a unified platform. Learn how the company is successfully redefining the employee experience, from enhancing employee work and collaboration experiences to optimizing operational efficiencies—all within one unified portal strategically connecting departments like IT, HR, Legal, Workplace, and Risk. This session will share how KPMG achieved a holistic experience through phased adoption with agile teams and their vision for the future including leveraging AI to manage employee presence in the workplace.</p>
Catch your apps taking naps: Protecting your data and enhancing API security
<p>Learn through practical demos how to shield your apps from emerging threats using advanced strategies. This session will cover techniques for securing no/low-code applications on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span>, focusing on advanced topics like Before Query Business Rules, Knowledge Base User Criteria, Security Attributes, and API Security Controls.</p>
How a customer portal revolutionized the way Siemens AG works with customers
<p>As one of the largest manufacturing companies in the world Siemens AG, managing customer payments specifically for digital and SMB customers is a major challenge. In this session, hear how Siemens GBS and <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> built a customer payment portal to securely process customer payments, cut costs, and mitigate credit card fraud risks. Not only does this deliver self-service customer AR management, this intuitive user experience and efficient payment processing led to greater customer satisfaction and loyalty.</p>
Now on Now: How we keep our C-Suite connected with Integrated Risk Management
<p>Visibility to risk across the enterprise is crucial to growth and success. Learn how we've used our robust Now Platform® to uplevel our view of risk across the enterprise while breaking down silos. Using ServiceNow® Integrated Risk Management (IRM), we can avoid pitfalls and unleash the potential of GenAI opportunities to help us work and collaborate more effectively. Join our panel discussion and hear from ServiceNow leaders about the power of a connected IRM. With it, we are a modern, more resilient enterprise ready to make impactful risk-based decisions.</p>
Service Operations in the AI era
The long-promised AI future is finally becoming a reality. Artificial intelligence can drive real value for every service organization, automating routine tasks and augmenting service agents as they work on solving complex problems. This will be a no-spin session, tailored to those who are eager to start using AI on the Now Platform®. Join this hands-on lab to hear practical advice and learn how to get started with leading practices based on numerous successful customer deployments. Products covered include Now Assist, Task Intelligence, Predictive Intelligence, and Document Intelligence.
Service Operations Lab - Harmonize ITSM & ITOM into one cohesive work experience
IT service and operations management teams need to work together to reduce incidents and improve MTTR, but disconnected tools and processes cause issues. Join this lab to learn how to greatly improve customer and employee experience with ITSM and ITOM. Topics will include: - Responding to and resolving incidents faster by leveraging contextual information, actionable recommendations, and enhanced collaboration capabilities. - Reducing friction and unnecessary manual steps with intuitive workflows and automated assignments. - Enabling better efficiency and communication with SOW.
How the IRS drives rapid HR outcomes with the power of platform technology
<p>The IRS transformed its human resource system across HR, IT & facilities in just seven months, increasing employee self-service by 68% and streamlining workflows across departments. Join IRS experts to learn how the agency addressed its outdated systems, manual processes, efficiency and employee satisfaction. Learn how the IRS leveraged configurable platform tech to implement HRSD and WSD apps and how this project demonstrates the power of platform technology to modernize legacy systems to transform the employee experience.</p>
Scaling onboarding excellence for enterprise success at Intermountain Health
Embark on a journey of onboarding evolution, starting with a regional deployment for provider pre-boarding and expanding to encompass all roles in the organization. Explore how Intermountain Health harmonized the onboarding workflow across roles and regions and emphasized the significance of getting it right from the start. Uncover how meticulous planning and ongoing alignment resulted in an elevated experience for new hires and onboarding teams. Join this session to hear the transformative power of digitally enabling onboarding.
Reduce workplace accidents and make safety accessible to all
Fostering a culture of safety starts with digitally transforming your employee experience. Learn how ServiceNow's Health and Safety solution connects your employees with easy to use, omnichannel tools to transform processes, raise hazard awareness, and ultimately reduce workplace incidents and their severity. This session will include an overview of the Health and Safety product strategy, as well as a live demonstration.
Customer Service Management Keynote: Improve service and spur growth
<p>With rising customer expectations and pressures to reduce costs, delivering consistent exceptional experiences while improving the bottom line is hard. Explore how the ServiceNow® Intelligent Platform uses generative AI to reshape customer experiences, enhance service, and improve revenue across the customer journey. Hear ServiceNow customers share real stories of adapting to ever-changing customer demands, propelling growth and excellence.</p>
Inside Kyndryl's 24-week onsumer-grade employee experience transformation
<p>Explore the intricacies of enhancing employee experience from the <span style="font-size: 11.0pt;">ServiceNow® </span> platform in this informative session featuring insights from Kyndryl and the EY whyaye team. This session delves into the collaborative transformation of the Kyndryl ServiceNow platform transitioning it from a legacy third-party environment to a consumer-centric, consumer-grade platform. Strategies used to drive user adoption, elevate consumer experience and expedite delivery outcomes—all within a remarkable 24-week timeline will be discussed.</p>
Honeywell's IRM journey: Path to continuous compliance monitoring
<p>See how Honeywell and EY teams collaborated to streamline complex compliance requirements into a single, intuitive solution. This session offers an in-depth discussion on Honeywell's ongoing IRM journey of building a continuous compliance automation, including the establishment of phase-by-phase roadmap and how it was implemented. Join this session for a unique opportunity to gain insights directly from the business leaders shaping the future of compliance solutions.</p>
Connect & Inspire: Strategies for succeeding and leading as a Woman in Tech
<p>Have you ever been the only woman in the meeting room? Then this luncheon session is for you. This panel discussion is uniquely designed for women who have grown up in the technology industry and have often experienced being the only woman in the room. Join the Connect and Inspire Women in Tech luncheon for an informative discussion where women and their allies in technology leadership roles discuss how they succeed, advice for leading teams and for retaining women in the technology industry, tips for the role allies play in advancing women, and guidance for paving the way for others while leading the charge on technology innovation. </p> <p><em>Please note select 'save my seat' to reserve your seat at the luncheon, seating is limited. The meal is not prepared in a nut-free facility.</em></p> <p><em>The room will open at 11:00am, the panel discussion will be hosted from 11:15am- 12:00pm and lunch will be served from 12:00pm - 12:45pm</em></p>
Product roadmap: Innovations for Workplace Service Delivery
<p>The enterprise workplace is undergoing a rapid transformation, fueled by technological advancements, shifting employee expectations, and the ongoing requirement to manage costs. Join this roadmap session focused on the transformative investments planned for both Workplace Service Delivery and Health and Safety. Hear from product leaders on how these investments will propel organizations into the future, with focus on:</p> <p>- Next-generation workplace experiences</p> <p>- Intelligent insights on occupancy, space, and workplace operations</p> <p>- Fostering a safety-centric culture</p>
Revitalizing employee experience: How Alcon transformed Global Shared Services
<p>Alcon's Global HR leadership sought to improve the company's HRSD instance for cost reduction, an exceptional employee experience, and technical stability. The Global HR Innovations Lead and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Platform owner enlisted the help of KPMG in optimizing the employee experience and bringing Alcon ‘back-to-box’, leading to the implementation of dynamic solutions including ESC to EC Pro, Native UI to Agent Workspace, and lists to dashboards. Join the celebration to learn how strategic collaboration can enhance service delivery and exponentially improve service excellence.</p>
Employee Experience Keynote: Boost productivity, reduce costs, & elevate talent
<p>In an era where organizations face challenges of maximizing productivity and optimizing costs, the transformative potential of Generative AI (GenAI) emerges as a game-changing innovation. Join us as we explore how ServiceNow’s cutting-edge innovations are supercharging employee productivity, significantly reducing operational expenses, and elevating talent development across your hire-to-retire processes. Hear how our customers JPMorgan Chase and AT&T have embraced these innovations to fuel growth and drive better business outcomes.</p>
From hire to retire: Unleashing AI's impact on the employee lifecycle
<p>Join this session to explore INRY's journey in crafting end-to-end employee experiences for organizations. Learn about streamlining recruitment processes, optimizing onboarding experiences, enhancing position management, and fostering employee growth and development. Experience how INRY's innovative approach leverages AI and an ecosystem of applications built on ServiceNow to deliver seamless employee journeys from recruitment to retirement, ensuring organizational success at every stage.</p>
Finance and Supply Chain Keynote: Automate manual work across the back-office
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> can help scale accounts payable or streamline supplier onboarding by eliminating the manual, unstructured work that slows teams down. Hear how customers like Dropbox are cutting their source-to-pay cycle times in half, while providing a better experience for everyone.</p>
IT/Cloud Keynote: Customer perspectives on IT strategies to digitally transform
<p>What does it take to be a world class technology organization? The pace of change is accelerating. The remit for the CIO is expanding, reaching into every part of the company. The CIO must drive better business outcomes, deliver business agility, and help their organization deliver against goals. In this session, will learn from customers who are successfully transforming digital operations. In addition, get a peek into new ServiceNow® technologies (incl. GenAI) that will help: 1. Deliver strategic tech initiatives 2. Optimize tech spend 3. Automate & accelerate tech service operations</p>
Accelerating change: How Nissan drives innovation with TOFFEE and AI
<p>Since 2020, Nissan's IT medium-term plan, "Nissan Digital Next," has been transforming digital landscapes and modernizing operations with "TOFFEE," a ServiceNow APM tool that enhances business applications with visibility and portfolio management. The next IT plan aims to upgrade TOFFEE with AI and new services, reshaping IT management to boost agility and efficiency. This session will outline the "Nissan Digital Next" achievement with TOFFEE and a vision for an AI-driven future. Discover how leveraging technology can be used for a smarter tomorrow.</p>
Modernize compliance programs
<p>Join this session see how easy it is to get started with a modern compliance management program – and how much time can be saved. After walking through one regulation, this demo will provide a glimpse of some real time savings including harmonizing controls, to reduce duplicate efforts, as the number of regulations grow.</p>
Lab: Proactively manage technology risk and cybersecurity
Rapidly expanding enterprise attacks from many locations have created blind spots that make it difficult for organizations to accurately understand, quantify, and mitigate cyber and IT risk. Integrated Risk Management working across the platform with other ServiceNow® products like Security Operations has the power to address these complex threats and growing vulnerabilities. Join us to see how IRM can help continuously manage risk across the organization by embedding risk and compliance activities into everyday work, to boost cybersecurity resilience.
Enhanced productivity & digital transformation for legal teams
<p>This session explores the integration of the Legal Service Delivery, Contracts Management PRO and Employee Center Experience to revolutionize legal service delivery. ServiceNow, renowned for its comprehensive workflow automation and service management solutions, serves as the cornerstone for this synergistic endeavor. By harnessing the power of automation, collaboration, and user engagement, organizations can transform legal service delivery, driving efficiency, compliance, and innovation across the entire contract lifecycle.</p>
How Siemens Healthineers drives adoption and optimization with ServiceNow Impact
Siemens Healthineers is expanding the ServiceNow® footprint beyond IT, digitalizing the entire enterprise while revolutionizing the user experience of around 70,000 employees. Empowered by ServiceNow Impact, the company is maximizing the utilization of the platform, optimizing its health, ensuring the intended use of Service products, and fostering continuous learning. Join this session to gain insights into the exchange experience.
Accelerate your ServiceNow Implementation with Requirements Builder
<p>Requirements Builder uses the power of the Now Platform and Gen AI to create a single, seamless experience from initial intake of requirements, through to final configuration, testing and documentation. You will implement and realize value faster than you ever could before.</p>
Cloud choreography- How Fannie Mae orchestrates automated workflows for AWS
<p>Automated AWS Account management via ServiceNow® has empowered AppDev teams to quickly establish an AWS footprint. Learn how the solution at Fannie Mae was designed and built on standard ServiceNow components to deliver AWS Services at lightning speeds.</p>
Now on Now: Orchestrating 1-click IT Disaster Recovery with IRM
<p>Discover ServiceNow®'s streamlined 1-click IT Disaster Recovery journey and integrated risk management approach.</p>
Now on Now: 1-click IT Disaster recovery with BCM
<p>We like to think positively at ServiceNow®, but here's the reality: worst-case scenarios and unplanned outages can happen! That's why we prioritize business continuity and disaster recovery to not only survive but thrive. In this session, take a deep dive into our own integration and resilience strategies, including our 1-click IT DR journey. Hear how we're mastering BCM and IT Disaster Recovery in the era of IRM using our platform and products. Learn about our integrated risk management approach and see how we use our IRM application to track risks, issues, reporting, and more. </p>
10 things NOT to do while designing ServiceNow data intensive apps
<p>Wondering how to architect a well-defined app in general or a data-intensive app that stores 1 M+ records? In this session, learn from an architect's mistakes and discover the most important aspects of designing apps for performance, with the following - Designs and architecture of apps for efficiency, appropriate design patterns to maintain scalability and flexibility, optimized data models for storing and processing 1M+ records, Instance Configurations, Security Considerations, User experience, and Monitoring and Analytics considerations before creating an application in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">ServiceNow®</span></span>.</p>
From Curiosity to Career: Using the ServiceNow Community as your Compass
<p>Explore the transformative impact of the global ServiceNow® Community, a powerful catalyst for career transformation. Hear firsthand from those whose initial curiosity blossomed into distinguished roles as architects, advocates, and MVPs. This session unveils the profound impact of global peer engagement and shared wisdom in shaping careers. Discover actionable insights for starting or advancing your path within the ServiceNow ecosystem. Whether you're just stepping in or seeking to deepen your expertise, prepare to be inspired by stories of passion and progression. Join us to see how the ServiceNow community can be your ultimate career compass.</p>
From customer zero to AI heroes: Build delightful customer experiences with AI
<p>As customer zero, <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span> delivers consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Learn about our end-to-end approach using self-service portals, GenAI, and AI search on the front-end through workspaces and micro-services behind the scenes.</p>
From customer zero to AI heroes: Build delightful customer experiences with AI
<p>As customer zero, <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> delivers consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Learn about our end-to-end approach using self-service portals, GenAI, and AI search on the front-end through workspaces and micro-services behind the scenes.</p>
Our ITOM journey to enable foundations for intelligent operations for Shell
<p>Shell's IT Operations vision is moving towards intelligent operations - automated end-to-end lifecycle data management and here is where ITOM kicked in. With ServiceNow®, Shell started its ITOM journey in 2022 and has implemented discovery for cloud, on-prem and continue our journey in connectivity and retail domains. In addition, the company is using Service Mapping to achieve an automated way to build app to infra relationships. Shell manages 5M+ CMDB configuration items including all the IT equipment covering end point devices, compute, network, storage, database, cloud, biz applications & services.</p>
Transforming to a GenAI foundation at Kainos
Kainos required a platform to introduce new offerings that were previously unattainable. Attend this session to learn how the organization ventured into an AI-driven transformation to reshape its business model through usage of the ServiceNow® platform. By harnessing AI functionality, the company boosted operational efficiency, minimized costs, and elevated customer satisfaction. These AI-enhanced services have broadened capabilities and market penetration, and the journey doesn't conclude here.
AIOps Lab Alert! Get hands on with the AIOps experience and Now Assist for ITOM
<p>Fulfill the prophecy of information driven outcomes! In this lab, learn how to drive efficiencies for enterprise IT and distributed teams by leveraging ML, Gen AI, and enhanced admin capabilities. Come learn how to empower SRE teams while maintaining compliance with enterprise IT mandates. Topics include: - Expand OOB and custom integrations using Integrations Launchpad - Solve issues before they become incidents with Express Lists - Reduce noise with Tag-based Alert Correlation and notify responders with alert automations - Leverage Gen AI to simplify response with Now Assist</p>
Telecom, media, and technology Keynote: Put AI to work
<p>Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Navigating rapidly changing markets while meeting the ever-evolving customer demand for digital-first experiences requires constant innovation to capture new opportunities and create value. Hear from leading TMT companies and their visions for an AI-first ecosystem—one poised to revolutionize experience, unleash operational efficiency, and unlock growth with automation.</p>
Text2flow unveiled: Xanadu release and beyond
<p>Join this session to explore the Text2flow journey! Get an in-depth look at the current functionality and hear about the exciting roadmap beyond X. Discover how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">ServiceNow® is</span></span> prioritising input/output/data pills and explore the intricacies that make Text2flow a transformative solution. This sessiom will also delve into what's coming soon, including NAR in diagramming, multi-turn LLM support, and much more. Engage in dynamic Q&A discussions within each topic, and learn how we're supporting custom actions and continuous training for even better performance.</p>
Harness decision tables to supercharge workflows
<p>In a world where business decisions move at lightning speed, workflows might struggle to keep up. Discover the game-changing potential of Decision Tables in this lab. Learn to eliminate complex if-else constructs, make data changes without disrupting flows, and simplify data-driven logic management. Get a sneak peek into what the future holds. Don't miss this opportunity to revolutionize workflows with decisions. - Learn about decision tables and how they work -Understand how decision tables simplify managing and updating data -Get familiar with export/import capabilities</p>
Playbook Experience: Player 2 has entered the Portal!
<p>Ready Player 2? Join this exciting lab to uncover the magic of building processes with Process Automation Designer that caters to both agents in a workspace and requestors in a Service Portal or Next Experience page. Dive into the new process diagram view and create dynamic workflows that bridge the gap between these two perspectives. Harness the power of UI Builder to design tailored activity configurations and interfaces that enhance collaboration and efficiency.</p>
Find your Fit! ServiceNow Developer Meetup Panel
<p>Ready to kickstart your networking and knowledge with local innovators? Get the inside scoop from seasoned Meetup Organizers who are passionate about bringing the Community together. Discover how these Meetups can spark your creativity, enhance your skills, and expand your professional network. Whether you're looking to lead, join, or just explore what ServiceNow Meetups have to offer, this session is your gateway to exciting local connections and fresh opportunities. Don't miss out—start your journey into the heart of the ServiceNow Community with us!</p>
AI & sustainability - what are we not talking about
<p>In a world increasingly reliant on AI for sustainable solutions, it's time to amplify the conversation beyond the conventional narratives. This Think Big panel discussion will highlight the untapped potential and promising opportunities at the intersection of AI and sustainability. Expert speakers will explore innovative applications of AI in driving environmental conservation, resource optimization, and climate change mitigation. Moreover, the panel will illuminate the transformative impact of AI-driven technologies in enhancing social equity, empowering marginalized communities, and fostering inclusive sustainable development. By shifting the focus towards these positive advancements, the discussion seeks to inspire collaborative action and unlock new pathways towards a brighter, more sustainable future powered by AI innovation. Join us for an engaging dialogue that celebrates the unexplored frontiers of AI's contribution to sustainability.</p>
Accelerating Innovation with Creativity & Connection
<p>Join cultural icons Dan Levy, renowned for his award-winning series "Schitt's Creek," and Jon Batiste, Grammy-winning musician, as they take the stage with Nick Tzitzon, Chief Strategy & Corporate Affairs Officer at <span style="font-size: 11.0pt;">ServiceNow®</span>. This can’t-miss panel promises a riveting exploration into how technology like artificial intelligence is transforming human expression across the arts and beyond, offering insights into how technology can complement human creativity to drive business growth and cultural impact. With their unique perspectives, Dan Levy and Jon Batiste will discuss how technology both challenges and enriches the creative process, and ultimately, the human condition and implications to accelerate business transformation. </p>
Optimize HR Agent productivity with agent workspace for HR case management
<p>Agent Workspace for HR Case Management application is a new re-factored workspace for HR agents to help them organize and manage their daily workload and ensure prompt action. The new UI Builder-based workspace is more configurable and personalized than ever before. This hands-on lab will help you learn how to perform advanced configurations including: - Configure the workspace using recommended leading practices - Configure visibility of components to meet your use case - Configure additional reports on the Landing Page - Configure Now Assist as part of the HR agent experience</p>
RiseUp partnerships: Skilling untapped talent sources for AI jobs of the future
<p>Join this engaging panel discussion featuring esteemed workforce advancement partners from non-profit organizations and talent-skilling firms. Together, the presenters will delve into the invaluable benefits of diversifying talent sources, navigating the influence of Generative AI on skilling and hiring for future roles, and uncovering the business advantages of participating in RiseUp. ServiceNow's Workforce Advancement team will provide insights on connecting with a pool of job-ready talent and offer guidance on becoming a certified RiseUp with ServiceNow partner.</p>
360 Exchange: HOW TO Service Operations Workspace for modern change management
Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers invaluable insights for a smooth implementation. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Reimagine supply chain with Supply Chain in a Box
<p>Discover how Ligentia, a supply chain technology pioneer, partnered with Capgemini to create an innovative solution that elevates the Ligentix platform. This solution introduces supply chain workflows and fosters synergy within a fragmented supply chain ecosystem. This tool elevates the customer experience by streamlining complex processes, minimizing manual interventions, and fostering efficiency and transparency across supply chain operations. Join this session to learn how harmonizing the supply chain ecosystem paves the way for effective collaboration and improves performance.</p>
RiseUp with ServiceNow: Building skills to transform an organization
<p>Join this session to learn how top-tier organizations like Utah State University and McKesson are transforming its businesses by building skilled teams. Hear how industry leaders are using <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> training to give teams the right skills to achieve critical business objectives. Gain high-value insights into the strategies that have set these organizations of the path to success, and get actionable takeaways on how to start your organization’s skilling journey. Are you ready to RiseUp with ServiceNow?</p>
Modernizing HR to enhance employee experience at Carrier
<p>Automation and predictive intelligence streamline processes, reduce manual overhead and enhance employee experience. Add ServiceNow HRSD virtual agent to the mix to enable competency development, modernization of HR image and data analytics. Learn how ServiceNow and Infosys are facilitating enterprises’ decision-making to achieve business outcomes.</p>
An IT Transformation at Scale at one of the world’s largest oil & gas companies
<p>How Petrobras transformed IT at scale on the ServiceNow platform. Petrobras IT supports over 100,000 users, offers more 2,500 services, handles over 220,000 tasks per month, all with a CSAT over 92%. Petrobras deployed multiple technology workflows to transform IT and integrated them with HRSD and 40+ service catalogs to provide a truly enterprise-wide platform for users. We will also show how Petrobras realized significant value with SAM and scaled automation through a robust IT Service Catalog, Discovery, Service Mapping, and Event Management.</p>
Modernizing procurement operations with Dropbox and Genpact
<p>Dropbox & Genpact will take the audience through its journey of modernizing procurement operations to achieve the following outcomes: · Scale procurement function without building a large team · Improve self-service through conversational chatbots and address over 60% of the queries through the chatbot · Provide 100% transparency to improve the User CSAT · Improve TAT for various request types and reduce the cycle times by over 60%</p>
Using AI to Manage Risk Across the Platform
This session explores how Artificial Intelligence (AI) can empower you to tackle technical debt and streamline risk & compliance processes. AI can analyze your code, pinpoint potential issues, and recommend improvements to reduce technical debt. Additionally, AI automates tasks like generating controls based on regulations, keeping your control language up-to-date with changing standards, and mapping existing controls to new citations
Surviving the Siege: The Battle for Observability
<p>This presentation will delve into the intricate technicalities of deploying distributed tracing with OpenTelemetry within the unique environment of a large-scale, enterprise company. Learn the challenges faced, from ensuring compatibility with existing systems to managing scalability issues, and the innovative solutions employed to overcome them. Expect a detailed walk-through of the implementation process, practical insights drawn from real-world experiences, and how ServiceNow® Cloud Observability contributed to the success of the initial rollout and success that is ongoing.</p>
Ensuring Security and Data Privacy in the cloud
<p>Are you concerned with securing sensitive data on your ServiceNow® instance? Does your data sensitivity entails implementation of tiered privacy protection? Join this session to learn how Goldman Sachs applied data classification, column level encryption, and more, to secure data for customers.</p>
Embracing neurodiversity in tech: Ernst & Young & ServiceNow Accessibility Pact
<p>Join this session to learn about the ServiceNow® and Ernst & Young (EY) mission to drive positive change in the technology workforce by unlocking creativity and fostering success through embracing neurodiversity. Explore the challenges and opportunities of neurodiversity in tech and learn how EY has embraced neurodiversity, creating a more inclusive and innovative workplace. Experts will share insights on the joint mission to understanding strengths, promote inclusive hiring, and supportive environments, discovering strategies to recognize and value all talents.</p>
How to manage and stay agile during a platform shift
<p><span style="font-size: 14.0px;">Navigating the perpetual waves of technological change poses both challenges and opportunities for organizations. In this Think Big fireside conversation, former CEO and </span><span style="font-size: 14.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-family: Arial , sans-serif;"><span style="color: rgb(33,33,33);">technology investor Jeff Jordan will share strategies for effectively managing and staying agile amidst the ever-evolving landscape of technology trends. Discussion points will include the importance of distinguishing between hype and genuine innovation, leveraging agile methodologies to rapidly adapt to emerging technologies, real world use cases/application and ROI, fostering a culture of experimentation and learning, and harnessing data-driven insights to make informed decisions. The panel will also explore the role of leadership in driving organizational agility, the significance of cross-functional collaboration, and the necessity of aligning technological investments with long-term business objectives. Learn how practical insights and best practices for thriving in the midst of constantly shifting tech cycles.</span></span></span></span></span></p> <p> </p>
Delivering great employee outcomes: Making users paramount at Paramount
<p>Recognized as a Top 10 winner of the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Best Employee Portal contest, Paramount finds success by engaging with users throughout implementation. During its Employee Center Pro initiative, Paramount conducted numerous activities to learn directly from users to inform their experience strategy. In this session, hear about the methods used and insights gained from a people first mentality.</p>
Putting colleagues first: How Rocket drives great employee outcomes
<p>Rockworld is the unified employee experience portal built on <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> for Rocket Companies. The team’s user-centric approach is driven by empathy, research and a belief that internal digital experiences should be consumer-grade. This approach earned them a finalist nomination for the 2024 Best Employee Portal Contest. In this session, a ServiceNow design leader will have a conversation with Rocket to hear about how the company relentlessly prioritized the user through human-centered design activities.</p>
Launch fast, adapt quickly, and remain agile with Public Sector Digital Services
Join this interactive lab to learn how Public Sector Digital Services and the Now Platform® empower public sector customers to deliver on their missions. Participants will leverage ServiceNow® tools in conjunction with Public Sector Digital Services to develop a full end-to-end mission process. Learn how to modify a mission-focused playbook, utilize guided decisions, and produce actionable recommendations that can be used by the internal and external stakeholders.
Now on Now: How we improved developer productivity by 20%
<p>Can’t hire enough developers? That’s okay - make the ones you have as efficient, productive, and happy as possible. At ServiceNow<span style="font-size: 12.0pt;">®</span>, we’re doing this by applying new practices like GenAI, DevSecOps, Seismic, shared services, and localization to increase cycle time, improve quality, and reduce downtime. Join us to learn about our approach and how it’s helped us improve developer productivity by 20% while boosting developer satisfaction.</p>
One large step for SAP, one giant step for Gen AI
<p>In this groundbreaking session, SAP—one of the first AI Lighthouse customers—unveils its strategy for embedding GenAI across the ServiceNow platform, marking a significant milestone in its enterprise AI strategy. This initiative is poised to redefine operational excellence, customer and employee satisfaction, and innovation by leveraging the capabilities of GenAI to process and analyze data end-to-end across the ServiceNow platform. Learn more about the strategic vision behind this integration, challenges, breakthroughs, and benefits for businesses looking to stay ahead in the digital era.</p>
Understanding the transformational power of Global Business Services
Improving service quality and governance across the enterprise is no easy feat, but a must if you are planning to transform operational efficiency to drive agility. Join this Think Big session to understand the transformative power of Global Business Services (GBS). Explore how adopting a GBS mindset can amplify productivity, slash costs, and create seamless experiences for both employees and customers. Attend this session to learn how to develop an agile, foundational GBS model.
The future of work: Mastering AI, the key to job security
<p>This Think Big session will explore the role of AI in the future job market, emphasizing the adage, “AI won’t take your job, but people who master AI will.” It will discuss how AI is reshaping the workplace, not as a replacement, but as a tool that enhances human capabilities. The focus will be on how professionals can leverage AI to augment their skills, increase productivity, and stay competitive. The goal of this session is to provide insights into how embracing and mastering AI is essential for job security and career advancement in the rapidly evolving tech landscape. </p>
DIAGEO: Shaking EX up with a re-imagined approach to unified service delivery
DIAGEO, a global leader in premium drinks with iconic brands like Johnnie Walker, Tanqueray and Guinness, embarks on its journey to bring its premium customer experiences to its employees. Learn how DIAGEO has re-defined its EX, enabled by a one stop shop consumer-grade experience for HR and IT on a beautifully branded ServiceNow® portal that matches the caliber of their legendary portfolio. Join this session to hear about DIAGEO’s revolutionary employee-centric implementation approach, self-service successes, future plans and continued evolution of consumer-grade employee experiences.
Simplify user experience with cognitive load principles in Employee Center Pro
<p>Elevate the usability of Employee Center Pro by mastering cognitive load management. This practical session delves into how accounting for cognitive load can transform user experiences, boosting satisfaction and adoption. Discover the impact of design decisions on simplifying users' mental efforts within Employee Center Pro. Learn effective techniques to minimize cognitive strain, including streamlining complex workflows, optimizing visual hierarchies, and using clear language. Join us to ensure the EC Pro portal effortlessly guides users, making every interaction intuitive and productive.</p>
Now on Now: How to manage risk without losing sight of your ESG goals
<p>ESG requirements continue to change and adapt, which means its rules and regulations do, too. ESG has become a core part of the risk business — and an organization's ESG framework now requires strict oversight from many different teams. To help solve this, we’ve harmoniously integrated ServiceNow<span style="font-size: 12.0pt;">®</span> ESG Management (ESGM) with Integrated Risk Management (IRM) for unmatched visibility — and we use it ourselves. Hear how we use ESGM and IRM to connect our ESG goals, targets, programs, and metrics with the enterprise's tracked risks, controls, and policies. It's a match made in audit heaven.</p>
Unveil the Power of the ServiceNow Mobile Platform with the latest capabilities
<p>Join this session to discover best practices and unlock the full potential of the ServiceNow Mobile Platform. Learn to optimize user experiences, boost agent productivity, and foster seamless collaboration on mobile. Explore the transformative capabilities of Now Assist Task Summarization for streamlining operations.</p>
Gen Z developers are the future: What you can do to keep your company attractive
<p>The future is not you; Investing in the next generation is insuring your company's future. Join this session to learn the strategies used to improve teams to ensure the next generation of developers are more successful that we ever were. Hosted by Earl Duque, who led multiple Gen Z student developer teams and helped pilot Gen Z initiatives for the ServiceNow® Developer Program, AKA a confused millennial who likes to pretend he knows what he's doing.</p>
Accelerate cloud transformation: Innovate in the face of rising costs
In this demo-based session, see how ServiceNow® is helping companies enhance operational efficiency, improve service delivery, and achieve a faster and a more successful transition to the cloud. The ServiceNow platform helps plan, scale, and operate in the cloud in better and safer ways. Featuring Now Assist for ITOM, Enterprise Architecture Workspace, Strategic Planning Workspace, Cloud Cost Simulator, Cloud Services Catalog, Service Operations Workspace, Cloud Visibility and Observability, Vulnerability Management, & Cloud Cost Management.
Zero to infinity: A journey to automation with no-code and no experience!
<p>Don't miss this opportunity to empower yourself with the knowledge and confidence to start your own journey towards impactful automation, regardless of your experience level. Join us as we explore how to transform a manual process into an efficient Swag Distribution app using App Engine Studio and Flow Designer, with no prior coding experience. Learn practical strategies to develop apps, understand the extent of no-code solutions, and see the power of automation. This session is perfect for those eager to make an impact in their organization, regardless of tech background.</p>
Governance: The key to a thriving employee center experience
<p>Discover how strategic governance transforms the Employee Center on ServiceNow<span style="font-size: 11.0pt;">®</span> from just functional to exceptionally empowering. This session delves into crafting an Employee Center that's not only intuitive but also a powerful catalyst for change within a digital workspace. Learn how to leverage experience governance to ensure the ServiceNow platform is not just surviving, but thriving and advancing alongside your organization. Join this session to unlock the full potential of ServiceNow investments, turning everyday processes into extraordinary experiences for every user.</p>
Drive the technology asset lifecycle with AI powered workflows
<p>Efficient IT asset management requires tight collaboration between teams and departments. With GenAI-built Now Assist, automate critical tasks such as hardware and software request fulfillment through Virtual Agent. Explore how ServiceNow can improve visibility of the asset estate across software, hardware, and cloud investments, drive collaboration across teams, and bring in c-suite to set goals & define priorities using the Asset Management Executive Dashboard. Learn practical ways your organization can optimize asset costs and maximize utilization with the help of an intelligent platform.</p>
Now on Now: How we run 40 million tests every day at enterprise scale
<p>As ServiceNow<span style="font-size: 12.0pt;">®</span> experiences explosive growth, our software testing infrastructure demands have skyrocketed with over 40 million daily tests. In this session, hear how we're working smarter by automating our Build and Test systems in ServiceNow. We'll share how our developer productivity team built a scoped app for Build and Test orchestration using features like schedulers and integration with tools like Git and Jenkins, all on our very own Now Platform<span style="font-size: 12.0pt;">®</span>. Join us to see how we're scaling operations to provide quicker results and meet Build and Test demands.</p>
Deliver strategic technology initiatives with Strategic Portfolio Management SPM
See how Strategic Portfolio Management (SPM) helps organizations align initiatives with business goals by providing a centralized platform for portfolio planning, prioritization, and execution. Learn how SPM enables teams to evaluate project performance, optimize resource allocation, and make informed decisions to drive strategic outcomes effectively. With features like real-time visibility, collaboration and generative AI-powered summarization, SPM streamlines the entire portfolio management process, enhancing productivity and driving business value.
Automate and optimize technology service operations
How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators
Now on Now: How we increase developer productivity with GenAI and DevOps
<p>The life of a developer is a fascinating blend of inspiration, creativity, problem-solving, and meticulous execution. At ServiceNow®, we've made developer workflows seamless and efficient, giving our teams the tools to bring ideas to life faster. In this session, get a deep dive into a typical day for a developer, tracing their steps from conception to release — and the tools they use along the way. Join this session and learn more about our one-stop developer workspace, built-in AI assistance with NowAssist, effortless testing with Test-Assist, and continuous integration and deployment (CI/CD). </p>
Delivering transformational ServiceNow at scale - A platform operating model
<p>This session is for CIOs, business professionals, Platform architects, and Platform engineers seeking to deliver and optimize their ServiceNow® implementations at scale and with velocity through a platform operating model. Managing a core platform whilst enabling ServiceNow solutions requires collaboration, governance and agile ways of working. In this session, get a deep dive into a Platform Operating model that empowers organizations to build a robust, scalable, and efficient ServiceNow® platform that delivers functionality across a shared services organization.</p>
Soar in the cloud: Empowering Azure users with self-service cloud provisioning
Cloud Transformation can be messy. In the early stages, developers beam with excitement from the ear-candy of possibilities and “new ways” of obtaining resources. Halfway in, those that remain are still awaiting a response from the overburdened Infrastructure team that's been pending for weeks. How then can freedom be granted to create business value, while maintaining guardrails? In this session, the Digicel Cloud team will share its knowledge of how to leverage ITOM Cloud Accelerate to create a Cloud Services Catalog for self-service deployment of Azure resources via ARM Templates.
Evolving employee experience: Kohler's agile HR transformation journey
<p>Join this session for insights from Kohler's HR transformation. Learn how the company leveraged an Agile approach to craft a digital employee journey for Kohler Associates. This session highlights lessons learned in developing an intuitive self-service portal that supports delivery of global shared services and provides employees with relevant, accurate, and consistent policies, procedures, and information. Additionally hear why the team chose to follow the Agile methodology, what the associated challenges and benefits were, and which adaptations were required in order to make it work.</p>
Getting started with ServiceNow Mobile Agent
Learn about the ServiceNow® Mobile Agent app in this lab and see how working from anywhere is made easy. The Mobile Agent app delivers out of the box mobile-first experiences designed for agents to triage, act on, and resolve tasks — improving productivity with an intuitive interface to manage work, quickly respond to tasks, and more! Put the power of mobile app development in an admin’s hands by learning how to configure the Mobile Agent app in Mobile App Builder using a no-code interface, customize screens and actions to display information to help agents get work done faster on the go.
Telefonica Brazil: 7 days to 3 min using ServiceNow Order Management
<p>Telefonica faced a complex scenario due to its legacy tools and time spent delivering customer orders. Therefore, they needed a solution to streamline, orchestrate, and improve the time to launch products/services for the B2B customers using <em>building block</em> solutions. The goal was leveraging the time-to-market and time-to-cash. <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>Order Management solution for Telco enabled Telefonica to create a robust catalog based on TM Forum, which allowed them to orchestrate, deploy, and deliver the order, reducing its time to activate and get ready for the billing process from 7 days to 3 minutes.</p>
Getting started with Platform Analytics experience and Migration Center
Join this hands-on lab to learn about migrating from Performance Analytics and Reporting to the new Platform Analytics experience. This lab will include a walk-through of the migration flow and dive deep into the new features around Platform Analytics dashboards, data visualizations, and filters.
Half baked? Ship it anyway with feature flags!
<p>Features flags is a software engineering technique that allows us to turn on or off certain behaviors in our ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> solutions at deployment time or at run time. This allows developers to integrate code constantly, by releasing incomplete features into production in a disabled state. In this presentation, learn how to implement features flags in ServiceNow deployment and how to quickly control what configurations and code are active with a flip of a switch.</p>
HR service delivery model success story with California Parks and Recreation
<p>Government agencies often struggle with prolonged project timelines. Deloitte and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> partnered with California Parks and Recreation to digitize a field-based HR Service Delivery model, catering to a wide range of specialties. Join this session to learn how this solution brought employee data into focus, automating 120 employee-facing services that are accelerating completion times, increasing data quality, and creating a consumer-grade experience for a statewide workforce, all within five months.</p>
Playtika - Best customer support experience for our players
<p>Playtika is not a normal corporation. We are a world-leading mobile gaming company.</p> <p>Every game at Playtika is unique, but they all share one common approach - to deliver the best customer support experience to our players.</p> <p>Therefore, we chose ServiceNow® CSM and embedded it into each one of our games.</p> <p>We have integrated advanced features of CSM pro and AI into our service & support platform - from auto-generated personalized replies to VA and much more. This is our story.</p>
How ServiceNow AI and GenAI solutions increase user experience and efficiency
<p>Get an overview of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> AI and GenAI capabilities that can transform your user experience and organizational efficiency, with blueprints to accelerate your AI journey.</p>
How I used my Golden Ticket to create a RiseUp Rising Star!
<p>Amanda, who never worked with IT before wanted a new career. At Knowledge 2023 I got a Golden Ticket, which I gave to Amanda, giving her one year free access to on-demand learning on Now Learning. Finally she can put her life in the beauty industry, and driving subway trains, behind her. Could a CMA support an absolute beginner? But did it work, did Amanda succeed? How hard was it? How was the supporting material? How much time did it consume? What were the obstacles? Hear all about it from me and Amanda! Amanda's journey is documented in the blog https://servicenow-riseup-en.blogspot.com/</p>
Clone solution to allow multi-TB CMDB to be cloned within hours
<p>Our goal was to clone down from our ServiceNow production instance to all lower-level instances in a single weekend without any user impact. However, with our CMDB growing rapidly as more applications are deployed on the Now Platform, clone duration is prolonged with each iteration. Importing delta apps from source control post-clone on a dev instance was taking a full week, affecting application development and costing AT&T financially. Join this session to learn how AT&T and ServiceNow teams collaborated to create a solution that reduced clone impact duration from 1 week to only 24 hours.</p>
How a multi-source CMDB helped Wabtec increase security posture
<p>Wabtec, a leader in the freight and transit rail sector, knew that in order to enhance operational visibility and reduce attack risk a healthy CMDB was vital. Join this session to learn how the company carefully executed roadmap that has enabled Wabtec to build a more secure enterprise. With specific insights into the phased rollouts of Service Mapping, Service Graph Connectors, Discovery, and Vulnerability Response, you will learn how to harmonize ITOM and CMDB capabilities to improve the tracking of company-specific risk factors.</p>
“Nadija means hope”: ServiceNow to the rescue during humanitarian crisis
<p>Deloitte and <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> have joined forces to develop a solution response to the humanitarian crisis in the Ukraine and organized a cohort of non-governmental organizations to aid the victims. ServiceNow supported the initiative with an in-kind donation of relevant infrastructure and Deloitte invested in building the ServiceNow-based marketplace solution that brings remote and on-site aiding organizations together. The marketplace is called “Nadija” which stands for “hope” in the Ukrainian language. Join our session to learn how ServiceNow brings hope to the places of crisis.</p>
Now on Now: How we're optimizing costs in IT using the Now Platform
<p>While we love to celebrate explosive growth at ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>, to continue scaling, it's critical to watch our margins and costs. But we can't do that without clear visibility of spend. In this session, we'll share how the Now Platform® makes data easily visible so we can assess and build optimization strategies into everyday work. Learn the strategies we're implementing, like using app rationalization, to optimize IT costs every day...not just every so often! See how everything we do is tied directly to our own Now Platform so we can capture the right data and make smart decisions that cut costs.</p>
Now on Now: How we put AI to work for our network...going from chaos to clarity!
<p>At ServiceNow®, we embrace the future of automation and visibility in the networking space. In this session, learn how we transformed during our journey from client to cloud and see how we streamline operations using our own products. We'll talk Service Catalog, workflows, DevOps, Virtual Agent, Service Graph Connector, notifications, reporting capabilities, & more. See why this isn't a dream...it's the reality of our platform and our AI-driven network evolution. We'll show you how running on the Now Platform® lets us integrate and orchestrate seamlessly with industry-leading technologies.</p>
Now on Now: Delivering fast integrations and a consumer-grade UX with ServiceNow
<p>With hypergrowth, slow integrations can be a huge bottleneck to digitally transforming ServiceNow<span style="font-size: 12.0pt;">®</span>. How do we ensure legacy systems are ready for constant expansion? In this session, see how we put the Now Platform<span style="font-size: 12.0pt;">®</span> at the epicenter of IT operations to offer a consumer-grade UX to customers & employees. Learn how we reimagined our fast-growing integration approach, enhanced user experiences, and consolidated sources of truth using Now Platform features like Integration Hub & Streaming, supported by API Gateway & Microservices. Discover how we prioritize reusing capabilities over rebuilding!</p>
Learning to skate! How the NHL is leveraging Strategic Portfolio Management
<p>In many of the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> documents you see the crawl, walk, run methodology. At the league we added skating! The NHL’s first introduction to ServiceNow SPM was managing the project to implement ITSM. Straight out of the box and into use. No crawling just skating! In the last year, while implementing ITSM and FSM, the company has expanded its use of SPM to idea portal, demand management, strategic planning, and business goals, with the objective of driving all technology delivery. Skating with SPM provides not only the application functionality but visibility and controls to our fast-paced demand.</p>
=>, template literals, let, &=, |=, ?., **=. JavaScript ECMAScript 2021 and you!
<p>Did you learn JavaScript on the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform like so many of us did? Well, your JavaScript is about 14 years out-of-date. ServiceNow scoped apps now default to ECMAScript 2021 and you have a lot of catching up to do. Join this session for a crash course of what is now available to you (and what still is not). And yes, this session's title is filled with actual new JavaScript syntax.</p>
HAM Pro FTW! PayPal’s rapid transition to HAM Pro and Agent Mobile App
Seven years ago, PayPal started its ITAM digital transformation journey using ServiceNow®. PayPal has deployed highly automated/custom tools for infrastructure/data center asset management and has been looking to bring similar capabilities to end-user asset management. With minimal effort PayPal rapidly deployed and is now leveraging HAM Pro/mobile agent app OOTB components including stockrooms, asset audits, and receiving. This session will provide an overview of PayPal’s ITAM history, approach to enabling HAM Pro, roadmap, and immediate deployment successes/value provided to the business.
Transform Enterprise Customer Experience with TMT Service Management
Delivering digital-first services to your enterprise customers just got a whole lot easier! In this lab, system administrators get a hands-on journey from configuring essential Service Bridge features to activating customer services through Account Lifecycle Events (ALE) and demonstrations of Proactive Service Experience Workflows (PSEW), providing a snapshot of the future of service management. It is ideal for those looking to leverage ServiceNow for transformative service delivery.
How ServiceNow Impact accelerates time to value with AI and GenAI
<p>Hear how AI-focused accelerators in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact can help users implement and adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value achieved.</p>
How ServiceNow Impact accelerates time to value with AI and GenAI
<p>Hear how AI-focused accelerators in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact can help users implement and adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value achieved.</p>
Every second counts: J&J’s Major Incident Management with alert automation
Explore how Johnson & Johnson's Digital Command Center uses ServiceNow® for end-to-end major incident communication and incident response powered by the platform workflows and Notify with Twilio. The company's strategies ensure minimal operational impact and rapid restoration of normalcy. Join this session to see how the company uses Major Incident Workbench for communication, ad-hoc alerts and on-call scheduling, all geared towards improving business resilience and responsiveness during critical incidents.
Sneak peek! Hear from the stars of the film Alt Shift Life, a Tribeca Studios and ServiceNow production
<p>Go behind the scenes of the film <strong>Alt Shift Life</strong>, a Tribeca Studios and ServiceNow production. Hear from two of our stars as they talk about their career journeys, the impact it's had on their lives, and the successful business outcomes they drive through digital transformation.</p>
World Premier of Alt Shift Life
<p>Join us for a toast as we celebrate the world premiere of the film Alt Shift Life. When ambition meets opportunity, you can rise up. Tribeca Studios, in partnership with ServiceNow and Oscar-nominated director Laura Checkoway, created the film. It follows three extraordinary individuals who have changed the trajectory of their lives and found purpose through careers in tech.</p>
How DLA Piper transformed marketing service delivery with Marketing Central
At DLA Piper, the Marketing Central team serves thousands of lawyers and their outdated platform could no longer meet their needs. The company needed to centralize tasks, standardize services, and adapt quickly to increasingly complex workflows. In this session, learn how DLA Piper created one app to govern three distinct styles of workflow—from simple, to specific, to complex—all while ensuring the Marketing Central team has oversight and visibility to every process. Hear directly from team members how the company built the app and how daily work and collaboration have transformed across the firm.
Brewing up a new OT/IT lifecycle management approach for Keurig Dr Pepper
<p>Join this Think Big session to understand the strategic approach that enabled Keurig Dr Pepper and EY teams to redefine operational visibility and digital efficiency at manufacturing sites by combining existing OT and IT data from multiple sources to create a Digital Twin and a single system of action within ServiceNow®.</p>
A blueprint for HRSD success: Empowering up to 80,000 civil servants for success
<p>Want to leverage Gen AI tomorrow, and automate onboarding process… yesterday? Don’t miss this session! Join this session learn how FASFC, Belgium’s national authority on food safety, has leveraged our HR blueprint for a successful HRSD foundation to prepare them for transformation-as-usual. Learn how the company have paved the way for delivering great experiences which could benefit up to 80,000 civil servants, from complex integrations to knowing when to say “no”. The results? Intuitive user journeys that drive high adoption and satisfaction.</p>
From paper to pixels: Auckland Transport's journey to digital transformation
<p>Embark on Auckland Transport’s journey towards Digital Transformation marked by heightened efficiency and improved Total Experience. Explore the orchestration of multiple strategic programs, encompassing the adoption of IT Service Management, IT Operations Management, and HR Service Delivery. Dive into the transition from a manual, data-entry process to a seamless, fully-digitized workflow, backed by the integration of Customer Service Management, Field Service Management, and the NOW Mobile App. Take a sneak peek into their visionary roadmap that utilizes GenAI tackling real-world challenges.</p>
99% faster service desk fulfilment: Resideo’s journey to EX success with GenAI
<p>Wondering where to start with deploying Generative AI across your platform? This is the session for you! Hear how Resideo has leveraged ServiceNow® to eliminate phone lines from the service desk through automation and self-service, supercharged by Gen AI. This session cover the journey from getting internal buy-in, the framework to project deployment, and how to keep employee experiences at the heart of your system. The outcome? Greater end-user satisfaction, and impressive reductions in fulfilment time, including 99% for BYOD requests and 95% for File Share Requests.</p>
AI-powered… everything! Build a use case to transform an organization
<p>Looking to leverage Gen AI's potential but unsure where to start? Organizations recognize the need for sustainable operations in driving loyalty through exceptional experiences, yet the path remains unclear. Join this session to uncover how to address these challenges and leave with a personalized mini-AI Value Assessment tailored to your industry, company, or line of business. Utilizing our proprietary methodology, we'll support you in identifying your AI objectives, relevant use cases, and crafting a robust AI strategy. Don’t miss out on this opportunity to turn your AI ambitions into action!</p>
Industry innovation: Consilio's transformational journey on ServiceNow
Explore Consilio's transformative journey in e-discovery, breaking free from manual processes with ServiceNow®. Discover how Consilio and NewRocket focused on driving business outcomes through tailored workflows, strategic integrations, and crafted playbooks for direct customer impact. Gain insights into revenue-impacting challenges, success steps from back office to front, and key metrics propelling Consilio to new heights in the niche industry. Learn about industry innovation and prioritizing impactful outcomes in specialized fields.
Embracing An Ethical Optimistic Future of AI: Leveraging Technology for Global Problem Solving
<p>Amidst the pressing need for strategic decision-making to shape a brighter future, there's a parallel urgency to consider their profound ramifications. While emerging technology is often viewed as part of the problem, it also holds immense potential to address human problems at scale. However, the key lies not in blindly relying on technology as a panacea, but rather in understanding the essence of humanity and leveraging technology to amplify our unique traits and capabilities. Join us as we navigate the complexities of our evolving landscape, grapple with decision-making in perpetual flux, and uncover insights and strategies for charting a course towards a more equitable, sustainable, and connected future.</p>
Imagination Unleashed: Technology and AI through Creative Fusion
<p>Join us for a captivating keynote illuminating the possibilities behind AI and how it can enhance the world of work for technologists. Explore the profound intersection of creativity and technology with two visionary leaders: Kate O’Neill, CEO of KO Insights who is committed to improving human experience using technology and Vince Kadlubek, Meow Wolf Co-Founder and Director, who is focused on opening portals of potential through immersive art. Come along as they engage in a powerful dialogue exploring the boundless potential and diverse multi-dimensionality of human creativity and how imagination influences technology. Explore the intriguing questions of imagination's role in bringing the unimaginable to life, how to unlock the power of imagination, and the transformative dance between technology and creativity. This session promises to inspire and expand your horizons. </p>
Revolutionizing workforce advancement: Unleashing the power of public, private partnerships
<p>Join us as we delve into the cutting-edge strategies and initiatives spearheaded by RiseUp to drive talent acquisition and training in cities. Discover how our digital skills workforce programs are transforming the landscape of workforce development.</p> <p>Engage with distinguished leaders from nonprofit organizations, government agencies, and corporate entities to explore the transformative potential of public-private partnerships (PPPs) in shaping the future of workforce advancement.</p>
Now on Now: How legal became a value driver using Legal Service Delivery (LSD)
<p>In this session, hear how our legal team has transformed into a bona fide value driver. Join our General Counsel (GC), legal, and DT leaders as they share how we're driving real operational value using our very own Legal Service Delivery (LSD) for legal request and matter management, contract lifecycle management, and reporting at ServiceNow®. You'll learn how we've sped up contract reviews and shortened sales cycles, managed third-party spend better, and improved the experience of our employees across ServiceNow, all by using LSD.</p>
Improve data resilience and innovate faster with the Own Data Platform
<p>In this “how to” session, learn how the Own Data Platform improves data resiliency and speeds up innovation. Explore solutions for safeguarding mission-critical data from accidental loss/corruption. See practical examples of how development and test processes can be streamlined with fast and precise data seeding. Get answers to all of your burning questions about how the Own Data Platform can protect and activate your ServiceNow® data.</p>
Simplification and Transformation through Tech debt removal
Are you overwhelmed by trying to simplify your ServiceNow environment and struggling to see the value of your investment? See how a large financial services organization rebooted a transformational ServiceNow re-platform project. We delve into our lessons learned on the importance of organizational change management, investing in the accuracy of our foundational data, and injecting automation whenever possible. Join us as we navigate the complexities and unlock the potential of migrating within the ServiceNow ecosystem.
Getting outside IT with Kyndryl & GenAI: 5 ways to make a difference in industry
Millions of Digital Workers left the building during Covid, becoming Digital Nomads. While many IT departments are still focusing on “back to work” initiatives, Kyndryl’s Digital Workplace practice is blazing a path forward, building new employee experiences in key industries with ServiceNow® Now Assist for ITSM and CSM. See how Kyndryl automates routine tasks like data entry and transaction processing for core IT services, and goes beyond with specialized employee experiences for Retail, Travel and Health workers, using ServiceNow’s Large Language Learning Models and Kyndryl small ones too.
From analytics to insights with User Experience Analytics
Join this hands on lab for a deep dive into User Experience Analytics. Learn how to measure your application's usage, user adoption, and engagement. Supported applications include experiences from Next Experience, Service Portal, ServiceNow® mobile, and Virtual Agent. This session will cover how to approach your usage analytics and discover insights on users' behaviors and experience. Insights gathered can help you identify opportunities, optimize your implementation, and benchmark your progress across different channels of the Now Platform®.
Modernize your change management process
<p>Are you stuck with wanting to use more data driven automation to speed up your change approvals, but not sure how to get there with your highly customized legacy change process? This lab will show you how to accelerate change velocity and manage compliance all while mitigating risk. Modern change practices can leverage features such as fit for purpose models, success scores, DevOps data, change approval policies and more!</p>
Turning the page: Shift from documentation to delivering returns using BPM
<p>In this session, we'll dive into our 18-month journey, leveraging BPM solutions in ServiceNow® for process re-engineering. We've simplified, standardized, and automated processes, creating an authoritative source of truth and a substantial transformation that brought returns for our corporation. Discover how ServiceNow entities enable real-time analytics, yielding valuable insights. Additionally, we'll showcase a pioneering use case that exemplifies this approach and the significant savings achieved.</p>
Explore the future of business systems beyond ERP
ERP isn’t dead. But, the way business works has changed. Shouldn’t your business application architecture change too? In this interactive roundtable, discuss how intelligent workflow automation on the ServiceNow® platform can enable business transformation. Pre-packaged and low code solutions from ServiceNow and its partners can deliver innovation faster and at lower cost and risk than traditional ERP-centric upgrade cycles. This reduces cost, complexity, and employee frustration.
Delivering modern enterprise services at the tactical edge
<p>Every mission, whether operational or business, continues to be digital at the tactical edge. Logistics, maintenance, IT, HR, and other requests cannot wait for ships to be back in port: staff need to be able to carry out their tasks, whether connected or not, via a single interface. Overcoming the unique challenges of the distant edge enables mission agility. For example, by taking the Now Platform<span style="font-size: 11.0pt;"><span style="">®</span></span> onboard US Navy ships, the Chaplain Corps can report analytical data about the health and well-being of Sailors and Marines across the entire fleet, empowering leaders to make informed decisions.</p>
FastForward EX: Ignite the future of work with a modern digital workplace
<p>Disparate service portals and inconsistent HR operations create a disjointed experience for employees. Discover how, with the help of Deloitte's FastForward EX accelerator, organizations are undergoing a transformative journey to provide a unified, consistent, and efficient self-service employee experience in as fast as 9 weeks! Join us to learn how this single, cost-effective services portal is breaking down silos and freeing up critical time for workforces everywhere.</p>
Navigating the governance, risk, and compliance landscape with Windward
<p>In an era marked by rapid technological advancements and increasingly stringent regulations, the intersection of Governance, Risk, and Compliance (GRC) within regulated enviornments presents unique challenges and opportunities. This session delves into the critical role of GRC and navigating the complex landscape.</p>
How KeyBank brings visibility to enterprise technology with ServiceNow Impact
<p>Are your executives looking for proactive insight on how to better manage technology and reduce risk? Learn how ServiceNow® Impact is helping KeyBank mature its digital transformation journey. With ServiceNow Impact, KeyBank has accelerated progress toward developing a "well managed" dashboard that provides insight into how the business of technology is being run, reducing operational risk through proactive monitoring and support—and elevated visibility to executives—allowing the company to maximize the return on their investment in ServiceNow.</p>
From legacy to cloud-native: Transforming operations at Equinix
<p>The path to transforming from legacy to cloud-native is a challenge every technology company is faced with. Simplifying and streamlining operations through AI and automation is the goal, but where do you start? Hear from Equinix, the largest global data center and colocation provider for enterprise network and cloud computing, as the company shares its lessons learned on adopting a cloud strategy to streamline operations—connecting case, incident, and orders workflows on a single, cloud-first platform.</p>
Delivering a consumer-grade, one stop shop HR experience for BASF
Discover the ongoing collaboration between BASF and EY Teams, where a unified, consumer-grade employee experience was created via the ServiceNow® HRSD solution. Learn how joint BASF and EY Teams maximized design, personalization, self-service, and automation elements to deliver this unique, one stop shop HR portal. This includes a deep dive into how diverse customer personas were developed and used to ensure a scalable and efficient experience. This session will also discuss how AI can be injected into the experience to improve future performance analytics and trend identification.
In Vino, Inspiratio (In Wine, Inspiration)
<p>Sit back and drink in the story of how ProAssurance President of Healthcare Professional Liability applied the lessons of his lifelong passion for winemaking to inspire the team’s bold and transformational use of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> across its enterprise insurance business. From Napa Valley to ‘Bama Pride, Rob’s cross-country personal and professional journey blends symbolic and practical anecdotes of vision, planning, patience, orchestration, and continuous improvement in a way that moves beyond technology into culture, communications, collaboration and trusted partnerships.</p>
Polishing hidden potential: A mining company strikes ServiceNow gold
<p>Join Jason Bissonnette, NOW Platform Lead at Teck Resources, on a journey revealing how they transformed ServiceNow® from an IT ticketing tool into a strategic platform. Initially an underutilized platform since 2011, ServiceNow is now a linchpin for future cross-functional success. Discover how Teck has enabled gains in efficiency and operational visibility by instituting an innovation-focused Center of Excellence and prioritizing a >80% company-wide CMDB health score. And, learn how to accelerate Strategic Portfolio on NOW with details on Teck's current application disposition project!</p>
Bridging strategy & execution: WestJet's strategic portfolio management journey
<p>WestJet, aiming to prioritize investments and validate project value, digitally enabled their strategy with <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Strategic Portfolio Management. WestJet now has a company-wide portfolio that updates real-time, a unified view of demand, and can prioritize and schedule granular work while keeping teams aligned on broader strategy. Join this session to see a demo showcasing how ServiceNow helped WestJet bridge the gap between strategy and execution across the entire organization (from Commercial to Fleet), leading to efficient decision-making and effective portfolio execution.</p>
Navigate AI privacy with confidence
Unlock the potential of ServiceNow® Now Assist without exposing Personal Identifiable Information and proprietary business information. Now Assist is a game-changer that can significantly elevate the ServiceNow experience and with tools such as Column Level Encryption and Data Privacy to ensure that Large Language Models are built with security, privacy, and governance by design. Come explore approaches to safeguarding sensitive data from LLMs, mitigating unauthorized access to sensitive information and ensuring compliance with data privacy regulations.
Protect sensitive data and stay compliant using ServiceNow Data Privacy (Vault)
Safeguarding sensitive data is critical to preventing data from being misused and is essential for any security strategy. ServiceNow Data Privacy provides comprehensive protection of your organization's most valuable asset, it's data. Join us to learn how to increase your employees' and customers' trust, safeguarding sensitive data and ensuring compliance with regulations like GDPR and CPRA.
Now Platform data foundation roadmap
<p>With the Now Platform®, customers break down silos, seamlessly connecting people, systems, and processes with enterprise-wide digital workflows. With CMDB/CSDM, we are evolving to break down even more silos by expanding our single data model and single architecture. Join this session to see demos, our vision, and roadmap for how the expanded CSDM 5.0 model meets with a new primary database and machine data to scale distributed services and power next generation data and AI-powered workflows. You’ll also learn how we are building on our world-class global cloud infrastructure with improved reliability, performance, and scalability for you to confidently chart a strong digital future.</p>
Risky Business: The move towards integrated risk management
<p>Effective risk management is critical to an organization's bottom-line. Historically, risk management within organizations has been conducted with a "siloed" approach - i.e. different departments within an organization manage their risks independently- resulting in potential redundancy in risk identification and a failure to see how risks can be interconnected within an organization. This session looks at how Johnson & Johnson and other organizations are using ServiceNow IRM to implement a "top-down" approach to assess and manage their risks- a forward-thinking concept in Risk Management.</p>
Pixel perfect PDF exports
<p>Seamlessly export pixel-perfect PDFs directly from ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span>, ensuring your documents retain their intended layout, design, and detail for the highest quality representation of data and insights.</p>
Financial Services Operations (FSO) Product Roadmap Session
<p>Join <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> Banking product leaders to hear about the latest and greatest innovations to Financial Services Operations, including the new and unique ServiceNow Disputes Management, Built with Visa offering. Learn about the impactful product features available today, gain insight into what’s coming, and how to best utilize Financial Services Operations to provide frictionless customer service, seamlessly adhere to compliance regulations, and reduce operating costs.</p>
Navigating the future of banking: Best practices in card dispute resolution
<p>Join this session exploring the latest trends in banking, focusing on payment card fraud prevention and dispute resolution. Learn about early detection techniques, friendly fraud, and effective dispute management. This session will also cover how Visa and ServiceNow® solutions optimize workflows, enhance analytics, facilitate real-time resolution, and improve customer centricity. Don't miss this opportunity to learn how to protect your organization, ensure you are always in compliance, and enhance your customer service in the digital banking era.</p>
Setup a document inbox using Document Intelligence
<p>Ready to say goodbye to manual document sorting? Get excited as we dive into the world of Document Intelligence! Learn how to set up a document inbox that effortlessly classifies and extracts data. This lab will guide you through all the necessary steps and provide a thorough review of the user interfaces. Don't miss out on this opportunity to simplify your document management. Key Takeaways: - Understand document classification vs extraction - Trigger multiple use cases from a single document. - Know when to use Document Intelligence effectively.</p>
3 Levels of advanced integration design: Custom Inbound REST
The Now Platform hosts a plethora of Inbound REST APIs, but which one is best to use for your custom integration? Join this advanced lab for a deep dive into the world of Inbound REST APIs! Learn how, why, and when to use Table API vs Import Set API, as well as more advanced components such as Scripted or Flow Triggered REST APIs. The lab will also talk about security, synchronous vs asynchronous processing, and testing leading practices!
Teaching ServiceNow to read using AI powered Document Intelligence
<p>Unlock the potential of Document Intelligence! In this lab, explore how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can seamlessly read unstructured formats like PDFs. Dive into setting up the essential elements and training the AI on real-world documents. Watch as machine learning engine swiftly grasps crucial elements, enabling seamless processes—from document retrieval to content extraction. Say goodbye to manual intervention; let the AI orchestrate the symphony of data, pushing it effortlessly to your upstream processes.</p>
Driving UX optimization with user experience analytics on Employee Center
<p>Harness the power of ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> User Experience Analytics to revolutionize the Employee Center's usability. This session equips users with the expertise to navigate the UX Analytics dashboard and transform user data into actionable insights. Learn to shape an organization's strategy, enhance decision-making, and boost user satisfaction through data-driven narratives. Gain the skills to advocate effectively for UX improvements, leveraging analytics to pinpoint opportunities for enhancement. Return to the team as a catalyst for impactful UX optimization in the Employee Center.</p>
Inclusive design: Enhancing accessibility in Employee Center Pro
<p>Discover how accessible design principles not only comply with the Web Content Accessibility Guidelines (WCAG) but also propel employee engagement and productivity to new heights. Through real-life client examples, learn how to leverage ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> configurations to foster a more inclusive digital environment. This is an opportunity to embrace digital inclusion and transform your employee experience into a model of efficiency and accessibility.</p>
Owens Corning builds the future of the digital factory with ServiceNow
<p>Building the future of the industrial plant requires the orchestration of talent, processes and technology. Hear how Owens Corning is using ServiceNow® to build institutional knowledge that show floor operators can access at their fingertips. With Now, they are building linkages across plants and across their entire business/plant hierarchy to maximize uptime.</p>
Transforming Higher Education with 4 prestigious higher education institutions
<p>Higher education is facing unprecedented levels of disruption, and as technologies like GenAI continue to evolve, so do the expectations of students and staff. Join us to discover how leading institutions Georgian College, University of Sydney, Western Sydney University, and UCLA are at the forefront of innovation, adopting digital enhancements, AI capabilities, and integrated risk management solutions to provide students with a seamless, customer-like experience, while also managing risk and building resilience. Learn how these schools are transforming the future of higher education!</p>
How to drive business automation with intelligent workflows and Generative AI
GenAI solutions are the future of low code app development, but many leaders struggle to determine which ones deliver tangible business value. Join this roundtable to learn how, on day 1 with the Now Platform®, users can accelerate business transformation and measure the results of Low Code and GenAI investments in real-time. Discover how to leveraging App Engine and Now Assist (ServiceNow®’s GenAI) to redefine the development experience beyond IT and empower their workforce to generate code, flows, and apps using natural language prompts.
Deliver an AI powered portal experience with Employee Center Pro
In today's dynamic work environment, ensuring your employees have a seamless digital experience to help improve their daily productivity and stay connected with the organization, is of paramount importance. In this hands-on lab to gain practical insights into configuring and deploying Employee Center within the enterprise. Key learning topics include: • Designing a dynamic employee-centric browsing experience • Building AI-assisted search experience for prompt response and action • Driving proactive action using personalized communications and microsites
Inform and engage employees with omni-channel news
Learn how organizations can easily create a differentiated and modern Intranet with targeted news focused on keeping employees informed and engaged no matter whether they're in the office, on-the-go, or working remotely from home. (REPEATED SESSION)
Inform and engage employees with omni-channel news
Learn how organizations can easily create a differentiated and modern Intranet with targeted news focused on keeping employees informed and engaged no matter whether they're in the office, on-the-go, or working remotely from home.
360 Exchange: The ABCs of Awesome Employee Experiences
Get a leg up on elevating your employee engagement and productivity. Explore the diverse capabilities and proven strategies that customers leverage to implement and deliver cutting-edge employee experiences. Engage in a facilitated discussion to address implementation challenges and discover effective solutions. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Fast track your deployment of Employee Center
Join us for a collaborative journey toward enhancing self-service and engaging employees in your organization. ServiceNow experts will guide the session, offering leading practices as peers share challenges, discuss scaling ideas, and exchange success stories to collectively achieve implementation goals. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
CSDM as Code: Register microservices in the CMDB via Git repositories
<p>Struggling to get application teams to accurately keep the CMDB up to date? Learn how RapDev has enabled developers to dynamically register microservices and application services in the CMDB using YAML files in their source code repositories. In compliance with the CSDM 4.0 and tailored to maturity level, gain improved visibility into application architectures. With zero CMDB admin overhead, benefit from the automated generation of Tag Based Service Maps.</p>
Breaking barriers and building bridges in the ServiceNow sphere
<p>Despite progress, gender diversity in tech remains a challenge, with women comprising just 22% of the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> community. Explore the barriers and challenges women face, get insights on thriving and leading in this evolving field. Join accomplished women developers and administrators sharing experiences, strategies, and the importance of fostering a supportive community. Whether navigating ServiceNow<span style="font-size: 11.0pt;">® o</span>r promoting inclusivity, this session empowers and charts the path for a more diverse future in the ServiceNow industry.</p>
WomenNow Meetup: Through the glass ceiling and beyond!
<p>Join this meet up to network, celebrate successes, and address the issues women face in the ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span>ecosystem. Enjoy this opportunity to connect, exchange insights, and engage in discussions aimed at advancing professional and technical skills.</p>
Live Coding Happy Hour Live! The YouTube show we love, but more live than usual!
Grab a drink and unwind with us as we build something live on stage. Real-life development isn't so clean as our well-polished demos make them out to be. There's a ton to learn from watching experts struggle despite years of knowledge. And then tune-in at home on Fridays on the ServiceNow Developer Program YouTube channel!
From Setback to Success: Feeding your Focus and Maintaining your Motivation
<p>Even the most dedicated ServiceNow® MVPs face challenges that can dampen their enthusiasm and distract from their goals. How do they bounce back? What fuels their continued passion and commitment? Dive into this empowering session with distinguished ServiceNow MVPs as they tackle these tough questions. Discover practical strategies to overcome setbacks, sharpen your focus, and reignite your passion, regardless of the hurdles. Whether you’re grappling with motivation dips or seeking to enhance your resilience, this session will equip you with the tools to thrive in the ever-evolving ServiceNow ecosystem.</p>
Uncover the Power of OAuth in IHUB for On-Premise Systems
Join our exclusive session and revolutionize your security strategy! Discover the unparalleled strength of OAuth in IHUB for on-premise systems. Whether you're embracing Zero Trust Architecture (ZTA) or opting for simplicity without.
Integration Hub Spokes: Build once and use everywhere
Explore how to build new actions using the Spoke Generator, JSON Builder, and Parser in this session. Learn to effortlessly set up configuration templates for these tools. Additionally, discover how to integrate these actions into Flow Designer and Playbooks, enhancing workflow efficiency and automation capabilities. Ideal for those looking to streamline their integration processes.
Curious about the future of security in Integration Hub?
Join us for an enlightening session where we delve into the upcoming security features of Integration Hub. Discover how the power of Zero Touch Architecture and Personal Authentication can bolster the security of your integrations. This is a golden opportunity to get all your Integration Hub security questions answered by experts in the field. Don’t miss out on this chance to stay ahead of the curve and secure your integrations like never before. We look forward to seeing you there!
Revolutionizing operations through automation with Windward and T. Rowe Price
<p>In today's rapidly evolving business landscape, the integration of automation has become not just a competitive advantage but a necessity for sustainable growth and efficiency. This presentation delves into the intricacies of automation, automated operations, and the strategic construction of your very own "automation factory". Learn how Windward helped T. Rowe price optimize their ServiceNow® investment through automation.</p>
The Art of Proactive Security Operations
<p>This workshop will provide attendees on how they can improve their security posture through identifying, assessing and prioritizing their vulnerabilities and asset coverage while getting hands-on experience with ServiceNow Vulnerability Response, Configuration Compliance and Security Posture Control.</p>
Tackle tech and cyber risks
<p>Technology and cyber risks are a growing challenge regardless of industry or geography. Attend this demo to see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> IRM works with other ServiceNow solutions and third-party applications to help better protect an organization from cyberattacks and mitigate new risks created through digital transformation.</p>
Effectively manage enterprise-wide risk and compliance
<p>Join this session to see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> can help yo break down the silos in an organization and get an integrated view of operational risks enterprise-wide, to make better decisions. See how to engage everyone whether they are in the first, second, or third lines - and how to give executives much needed visibility and enable them to speak effectively to the board.</p>
Automation made easy: Build your first app
<p>This interactive workshop is a step-by-step guide through building a real-world app that can be used to streamline day-to-day work in an organization. Using ServiceNow®’s App Engine learn how to create tables, build forms, and customize a workspace to best suit how you work. Join for 100 minutes and leave with hands-on skills to apply back at work.</p>
Automation made easy: Build your first app
<p>This interactive workshop is a step-by-step guide through building a real-world app that can be used to streamline day-to-day work in an organization. Using ServiceNow®’s App Engine learn how to create tables, build forms, and customize a workspace to best suit how you work. Join for 100 minutes and leave with hands-on skills to apply back at work.</p>
Corewell Health's journey to a common platform after merger
<p>Corewell Health has been on a journey for the past three years with multiple implementation phases including ITSM, ITAM, ITOM, ITGRC, HR Case and Knowledge, HR Onboarding, APM, Employee Center, Virtual Agents and Next UI experience. Adding to the challenge, Corewell has integrated multiple provider systems through merger and has consolidated legacy processes and systems into their ServiceNow<span style="font-size: 11.0pt;">®</span> Platform. Being able to leverage a common, enterprise workflow platform has greatly reduced the complexity of integrating and harmonizing mergered departments and resources. </p>
How AtkinsRealis improved virtual agent with ServiceNow Impact
Join this session to hear how AtkinsRealis used ServiceNow® Impact to help improve their Virtual Agent implementation. With ServiceNow Impact, significant enhancements were made to Virtual Agent, empowering the internal team to better support the product moving forward.
Get started with ServiceNow Impact
<p>In this session, hear how to set up a strategy, roadmap, and blueprint for value with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact. Get a first-hand look into some of the key deliverables as a ServiceNow Impact customer.</p>
DHL Global Forwarding: Reinventing and evolving the service delivery model
<p>Discover the power of data-driven service management for efficient delivery. Learn how to integrate business partner, service, and employee-centric performance measurement to drive individual performance incentives tied to service center SLA performance and SLA compliance monitoring for business partner centricity. Join this session to gain insights into consistent KPI measurement across service delivery to prioritize quality and productivity. Learn how to optimize service processes and achieve organizational goals with data-driven service management.</p>
How Baker Hughes Transformed HR with ServiceNow
<p>For over a century, Baker Hughes inventions have transformed the energy industry. Today, the company continue to innovate and make energy safer, cleaner, and more efficient by transforming internal processes and operating systems. To support its global digital transformation, the company must rapidly hire the right talent. Within just eight months of launching ServiceNow® onboarding, Baker Hughes has reduced total time to hire by 17%. Hear Baker Hughes' CTO discuss the company's cross-platform success, including lessons learned when launching ECPro as the centralized employee portal and rapidly implementing employee journeys.</p>
Scaling Enterprise Service Management
<p>This workshop is focused on Enterprise Service Management within the ServiceNow platform. For years. IT organizations and line-of-business teams have scaled cross-functional processes using ServiceNow. Our experts will guide attendees through hands-on exercises allowing them to gain firsthand experience configuring workflows to meet even the most specific needs in fulfilling service requests.</p>
Readiness & at scale: Elevating IT for the AI era
<p>Gen AI is here to stay, but leveraging this fast-moving technology can be tricky – especially when navigating how to start, prioritize and scale. The first step? Ensuring the data foundation supports the ability to leverage the full value of the ServiceNow® platform and AI investments. Join this session for practical insights to help move from experimentation to scaled implementation leveraging Discovery, Identification and Reconciliation Engine (IRE) & the Common Service Data Model (CSDM) that supports the use of multiple foundation models and future-proofs organizations from model changes.</p>
Banking roundtable: Will AI bring a sea change to Dispute Management?
<p>Join Visa’s dispute experts along your peers to discuss how best to harness the power of AI and GenAI in eliminating fraud and making disputes a thing of the past. This session will explore: • How advancements in GenAI are transforming contact centers and case management • How self-service and transparency bring a net positive customer experience • Ways automation can help in faster dispute resolution, categorization, and prioritization, reducing the burden on customer service teams • Harnessing AI and ML to further detect and prevent fraud • Taking risk and cost out of compliance management</p>
Lab: End-to-end Third Party Risk Management (TPRM)
Join us to transform your approach to third party risk management! Discover how to use Internal Risk Questionnaires (IRQs) for risk mitigation, compliance, and reducing vendor fatigue. Learn to visualize workflow statuses and geo-risk concentrations for a better understanding of your third-party landscape. Explore the latest in assessments, event-driven rules, and management to elevate your strategies. Don’t miss this chance to turn risk management into a competitive advantage at Knowledge 24!
School’s in Session: TEC de Monterrey’ scores 95% consolidated operations in 3 Months
<p style=""><span style="font-size: medium;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(0,0,0);">Hear how TEC de Monterrey enhanced student service experiences across the country in just a quarter. With 26 campuses nationwide, over 150,000 students, and 33,000 employees, witness how ServiceNow® propelled TEC de Monterrey to consolidate 95% of its operations within just three months. Explore how they standardized processes, elevating user experiences and driving exceptional efficiency gains. Join us for an unforgettable session as we unveil the secrets behind TEC de Monterrey's remarkable success story. </span></span></span></p> <p style=""> </p>
One size doesn't fit all: What UX research can do for your unique implementation
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> products and features are created to better the world of work, but the world of work looks a little different for every customer. How can you implement ServiceNow solutions so that they work for you? Join this session for a demonstration of how tailored UX research can unlock solutions to unique challenges. The session will include UX research techniques that will help you discover your key product needs and enable you to lead intuitive and effective implementations.</p>
Leveraging UX research to transform Wells Fargo's Employee Center
<p>The <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow® </span></span></span>Employee Center is designed to improve the world of work, but that world looks different for every customer. Hear how Wells Fargo tailors the out-of-the-box functionality to meet customer expectations through UX research. This conversation isn't just about tailoring ServiceNow products, but rather about understanding the nuanced realities of working environments. If you're looking to refine your own implementation strategies or curious about UX research's impact, this conversation promises valuable insights.</p>
Optimizing conversational search
Re-imagine how users find information and execute tasks with Now Assist in AI Search. Learn how semantic vector search and Now LLM work together to deliver more intuitive and interactive search experiences. This session will cover the nuts and bolts of configuring Now Assist in AI Search for Portal and best practices for ensuring relevant results.
You sunk my mothership: Creating complex interactivity in the Next Experience
<p>That is no moon. That is the classic game of Battleship taken to a galaxy far, far away using UI Builder and the Next Experience framework. At least it will be after you join this lab where to will learn how to wire up data and interactive behaviors in UI Builder to build out the game of Battleship. Gain experience with using Data Resources, Client State Parameters, and using events as well as exposure to how custom components can be used to build out an application that doesn't just "got it where it counts".</p>
How Serco has seen the impact of ServiceNow Impact
In 2023, Serco embarked on its journey with ServiceNow® Impact. At the beginning of the year, Serco had just one system admin and two ServiceNow developers supporting about 8,000 employees in North America and it wasn't fully using its ServiceNow® solution set. Join this session to learn how ServiceNow Impact enabled Serco to ramp up to 38 trained employees and achieve a 25% increase in utilization of their existing solutions portfolio—all in just one year.
360 Exchange: Implementation & rollout strategies for Customer Service Management
<p>Ready to embark on a transformative journey to enhance your customer service capabilities with ServiceNow®? Join us for an insightful discussion on implementation and rollout strategies, gaining invaluable insights into successfully deploying Customer Service Management (CSM) solutions within your organization. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
Harnessing GenAI powered ‘total experiences’ for digital transformation
<p>Embark on a transformative journey to elevate #TotalExperiences for your customers & employees and revolutionize your IT operations through the integration of GenAI capabilities in the technology landscape. Our GenAI-powered solutions on <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> help global enterprises to innovate faster, launch products & services at the speed of digital, proactively identify opportunities for business process optimization. HCLTech’s global delivery capabilities, deep industry expertise & IPs, and consulting driven approach harness the power of Now Platform®️ to maximize the value delivery to businesses,</p>
Toyota & Anglepoint Conquer 5 Challenges to Deliver a Successful ITAM Program
<p>Dive into ServiceNow® Software Asset Management with eyes wide open! Navigate pitfalls—from lack of planning to understanding complex publisher entitlements —with sharp strategies: detailed prep, engaging training, and continuous refinement. It's a blueprint for a seamless, sustainable deployment. Learn how Toyota and Anglepoint rose to the challenge to turn SAM challenges into triumphs.</p>
Revature, Brightspeed and RiseUp with ServiceNow
<p>Revature and ServiceNow will share the current talent market landscape and predictions on the future of digital talent. We'll showcase how we are building a pipeline of talent to meet the demands of the current economy, and how important RiseUp with ServiceNow is to engage untapped sources of talent. Brightspeed will share their experience with Revature + RiseUp with ServiceNow one-year since their first cohort hiring.</p>
Spoke Generator: Swift Spoke creation in minutes than months and easy maintenance
Unlock the potential of the Spoke Generator—transforming spoke development from months to minutes, featuring easy maintenance. Discover its capabilities: check for similar spokes, create bulk actions using third-party Open API specifications or Postman collections, and set up no-code connections effortlessly. Join us in exploring a streamlined approach to development, integration, and maintenance.
Multi-layer Caller Inspection in CodeSigning
Want to learn about the Codesigning feature in ServiceNow and get to know the multi-layer caller inspection enhancement in the Washington DC release join us in this session.
Creating a strategic roadmap on ServiceNow through Guided Architecture
Unlock the complete potential of ServiceNow and platform strategy by developing a visionary roadmap that leads to long-term success. In this roundtable, we will discuss an approach and framework to capture your organization's strategy, drivers, and goals. This approach will help you construct a multi-year journey that introduces key digital capabilities and value to support the vision.
A $100m digitization-simplifying colleague experience across business services
The London Stock Exchange Group (LSEG) is in a period of immense change, with M&A activity and a transformational business model shift underway. Join this session to learn how the company is driving the digital transformation of enterprise services and the "One Service Desk" strategy, and the evolution of LSEG's Enterprise Service Management Centre of Excellence & Innovation that's delivering big savings and productivity gains back to the enterprise at a time when it's needed most.
The transformational power of intelligent video across the enterprise
<p>Enterprise video has the power to engage and mobilize teams, drive productivity, employee experience and organizational transformation. By centralizing and securely federating video across the enterprise, video can now be intelligently delivered inside business applications and work processes used every day. This enhances and creates multiple use cases that drive individual and organizational productivity. Join this session to hear how intelligent, AI-driven video has become a transformative capability in some of today’s largest and most recognized companies in the world.</p>
Empower employees with Now Assist and Microsoft Copilot for M365
ServiceNow and Microsoft are working to integrate Now Assist and Copilot for M365. Join us and learn how to bring these two capabilities together to meet employees' needs where they are, when and how you can get ahold of the integration, and what the future holds.
Johns Hopkins, a leading research university, transforms Source to Pay
<p>John Hopkins University & Genpact will take the audience through its Source to Pay transformation journey multi-phased engagement that begins with transforming procurement operations and improving the buying experience phase two will include streamlining vendor onboarding and supplier lifecycle management. phase three will be focused on accounts payable transformation.</p>
Getting back-to-baseline: Platform success stories from S&P Global and ConocoPhillips
<p>Take a deep dive into how two of the world’s largest organizations unlocked more value after 5+ years on the ServiceNow® platform. S&P Global and ConocoPhillips had been using ServiceNow ITSM for years – one organization was grappling with over-customization and the other was challenged by an acquisition. In both cases, they teamed with KPMG to take a back-to-baseline approach to revamping their platform instances, which resulted in realizing new value. In this session, you’ll first hear from ConocoPhillips and S&P Global in a fireside chat. Then we’ll host small, interactive roundtables where you can discuss your challenges, get your questions answered, and hear from your peers on how you can reduce technical debt and become positioned to take advantage of new platform capabilities.</p>
Better Together! Interactive discussions for nonprofit customers
<p>Explore best practices, share insights, and discuss how to leverage technology to better serve communities and beneficiaries. Together, with fellow nonprofits and <span style="font-size: 11.0pt;">ServiceNow® </span> experts, this interactive session will dive into topics including digital transformation in the sector, volunteer management, the importance of cybersecurity and privacy, and how to make Generative AI work for your organization. Come ready to share challenges and dive into the details together!</p>
Streamlining Operations: Unleashing the Power of Case Management
Get ready to hear how a £45 billion insurance company in the heart of the City of London has 98% of internal customers engaging with the Now platform on a daily basis. PIC’s rapid adoption of ServiceNow as a key strategic enterprise platform, has transformed the way they work by removing manual process whilst unlocking efficiency and effectiveness. Embracing a simplistic approach across the enterprise has delivered significant value with case management and tailored solutions for regulatory compliance. This story should leave attendees inspired and motivated to tackle their business problems.
Cyber Security and Resilience Keynote: Protect business growth and productivity through threats, regulations, and change
<p>Digital everything enables growth, but also attracts cybercrime, brings vulnerabilities, requires responsible AI, and crosses IT, OT, and the cloud. Incidents affect business results and trigger fines. Join ServiceNow® leaders and customers to learn how proactive risk management, cross-functional collaboration, and AI-powered automation can help you shift from reaction to readiness. You’ll take away real-world strategies for cyber and operational resilience, crisis management, and gaining efficiency over time.</p>
Lab: Transform hospital operations and patient care
<p>Join us for an interactive, hands-on lab to learn how ServiceNow Healthcare products make it easy for care teams to report issues and request services from biomed engineering, facilities, and other ancillary departments, and track their status through resolution. Participants will experience first-hand how the low-code automation and intelligence capabilities of the ServiceNow platform, along with the healthcare data model and workflows, increase productivity of care team members, streamline collaboration between departments, and elevate patient care.</p>
ServiceNow and NVIDIA – Bringing Generative AI to Enterprise IT
<p>As adoption of Generative AI continues to accelerate, organizations are turning to trusted vendors with battle-tested, secure AI capabilities to boost productivity, gain a competitive edge, and keep data and IP secure. Through a strategic partnership, ServiceNow and NVIDIA are helping enterprise customers, and each other, drive new levels of automation to fuel productivity and maximize business impact. Hear from both ServiceNow and NVIDIA on how they've built up foundations for a strategic alliance, how they serve as each other's early adopters, and their commitment to innovating together on Generative AI solutions for enterprise customers.</p>
Global Public Sector Spotlight: Digital Transformation in Social Assistance
<p>Economic and budgetary pressures slow digital transformation and force agencies to make difficult choices on delivering social assistance to their communities. Agencies, dedicated to their mission, are managing growing demand and delivering services despite rising living costs. The <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Public Sector Digital Services offering (PSDS) enables digital transformation in Social Assistance that drives efficiency and improves trust. Hear from leaders with the State of Arizona and EY as they share best practices using the platform to improve lives and resident outcomes.</p>
Putting AI to work: Shaping future-ready workforces with AI
As the headlines read, with more and more organizations adopting AI technology, jobs and roles are changing faster than ever. How can talent keep up? How can companies build an AI capable and “future skilled” workforce to address the growing talent gap? In this session, get a first understanding the specific impact of AI on geographies, industries, and roles. Learn how AI-based talent development can give organizations the tools they need to future proof their workforce in a post-AI world.
Global Business Services (GBS) on ServiceNow
Come join us for a roundtable discussion on the best strategies to manage end-to-end Global Business Services using the ServiceNow platform. In this session, we will collectively analyze organizational structures, governance, digital capabilities, and maturity frameworks to continuously innovate and scale the benefits of shifting to Global Business Services. You will also hear customer stories from those who have already embarked on this journey and discuss the critical success factors for innovating at scale.
Financial Services roundtable: Go from IT wins to customer service victories
<p>Join financial services experts for an interactive discussion designed for IT leaders and platform owners. Learn how to... -Apply IT concepts to customer services, to scale tech investments and drive growth -Provide a single, AI-powered experience layer to simplify and speed customer engagements -Boost resilience with digital service visibility and audit compliance</p>
Now on Now: How ServiceNow amp up efficiencies by 20% with self-driving process automation
<p>The era of manual automation is waning. It's time to unleash next-generation productivity with a system that increases process efficiencies by 20%. In this session, we unveil a bold vision for self-driving automation, a new paradigm shift that revolutionizes productivity and efficiency. Enter a world where automation discovers itself, optimizes processes, and delivers solutions through an intelligent cocktail of tools and AI. Discover a system that uses process and task mining, CI/CD, and real-time monitoring. And see how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> using it — with the Now® Platform.</p>
Now on Now: How to get started with Process Mining
<p>In today's data-driven world, organizations face the challenge of optimizing their processes to enhance efficiency, reduce costs, and improve customer satisfaction. Process mining emerges as a powerful tool to tackle this challenge by providing insights into real process behaviors based on data. However, for many organizations, getting started with process mining can be daunting. This session aims to demystify the process mining journey and provide practical guidance on how to embark on this transformative endeavor.</p>
Value Keynote: How London Stock Exchange Group realizes value faster with ServiceNow Impact
<p>How do industry-leading organizations ensure their technology investments deliver the business outcomes they need? Join this keynote session to hear how ServiceNow® customers like London Stock Exchange Group use ServiceNow Impact to accelerate innovation, manage platform health, increase adoption, and realize value faster.</p>
Why Segra's ambitious growth strategy will work for you
<p>This time last year, telco leader Segra just began their TMT implementation. Today, it is pursuing OPEX reductions using SPM, CMDB, and Service Portal. Two major transformation projects within a year. How are they doing it? Join Segra execs for a behind-the-curtain look at the strategy that is supporting Segra's top line objective: building a foundation for growth via platform consolidation. This session will cover everything from M&A challenges to future plans for warehouse management - a must for those with growth agendas!</p>
Art of Deflection: Expedia's strategy for achieving 85% Tier 0 Effectiveness
<p>Join us for an enlightening session on mastering deflection. Explore the delicate balance between improving employee experience and attaining peak Tier 0 Effectiveness. Learn how Expedia Group fosters self-service adoption while providing consumer grade support from People Team, eIT, and Facilities teams — all conveniently accessible in one place utilizing Employee Center platform.</p>
Now on Now: How to simplify work for people, with a unified experience
<p>The average employee needs to access information from 20+ systems every day. Talk about chaotic and confusing. When employees have a unified place to work and collaborate, productivity and agility increase. Join this session to see how we use the ServiceNow<span style="font-size: 12.0pt;">®</span> platform to simplify workflows — and break out of an HR strategy and into an employee-focused one. Using our own solutions, we empower smarter conversations, build transparency, and save time and costs. Only then can we focus on strategic work and create a virtuous cycle with better skills data. The result? An excellent experience for all.</p>
How to extend GenAI into every corner of your business
<p>Every business recognizes the need to use AI to compete in the next wave of business transformation. But with every leader in every department tasked to “figure out” GenAI, the danger is verticalization and silos, blocking the ability to integrate GenAI seamlessly across the business so that every person, department and function works smarter. Compounding this is for GenAI to be relevant, it must be actionable in business processes that span ServiceNow® and myriad external systems and data. Join ServiceNow experts to discuss strategies to integrate GenAI everywhere in your business.</p>
An employee experience transformed – getting all employees on a unified platform
Petrobras – one of the world’s largest oil & gas companies - provides over 3,000 knowledge base articles and 300 HR services to over 45,000 current and former employees. We process over 42,000 monthly requests using an HRSD catalog integrated with ITSM and 40+ other service catalogs. We will present how Petrobras transformed HR service management, including the steps in their journey, challenges overcome, and results delivered. How the combination of HRSD with SAP and communications technology is used to deliver an exceptional employee experience.
Streamline HR & payroll with ServiceNow's Connector for ADP Global Payroll
<p>Discover how ServiceNow® Connector for ADP® Global Payroll by ADVANCE enables seamless integration between ServiceNow and ADP. We streamline HR and payroll employee engagement and enhance the employee experience. Learn more from experts from both ADVANCE and ADP.</p>
Open innovation: AI Alliance and BigCode
Open and transparent development speeds up innovation, builds trust in the AI supply chain, and democratizes human-centered AI. ServiceNow has embraced a hybrid approach, cultivating open innovation with alliances across academia, industry, independent researchers, and nonprofits while accelerating ServiceNow’s in-house GenAI roadmap. Come to this session to learn about ServiceNow's leadership roles in the BigCode project and the AI Alliance.
ServiceNow Research: The unsolved challenges of LLMs in open-ended web tasks
In this preview session, you will get a sneak peek into how ServiceNow® Research tackles the challenges of developing AI agents capable of learning new tasks on the web without prior examples. To do so, the team harnesses the capabilities of large language models (LLMs) as generalist web agents. Join this session to learn about the results of ServiceNow Research's experiments and what it means in the ServiceNow environment.
How to completely transform the ServiceDesk operation using TeamViewer Tensor
<p>IT departments are facing a slew of challenges including a mobile workforce, stringent security policies, demand for immediate resolution of issues and complex Infrastructure landscapes. TeamViewer Tensor integrates with ServiceNow® ITSM and CSM to provide remote access technology to empower ServiceNow agents to connect, troubleshoot assets and guide users remotely. Join us on this session to see in action how quickly you can onboard TeamViewer to your IT processes and how AI can be leveraged to multiply the impact of every service agent.</p>
Uncover the Impact of Intersectionality in Your Team Dynamic
<p>Learn firsthand insights from ServiceNow® Community experts as they share personal experiences and valuable tips for embracing intersectionality by fostering team trust and championing workplace allyship.</p>
Latinx Connected in Tech Community Social
<p>Join us for an exciting Connected in Tech session created for our Latinx community at ServiceNow®. There will be networking, music, collaborative activities, community platícas, and an opportunity to connect with others in the ServiceNow Community.</p>
Strategies for scaling GenAI to transform employee and enterprise experiences
Meet our Pros at HCLTech booth to discover the why and the how of the strategic approach we recommend our customers to take as they embark on their journeys to bring the power of Gen AI into their organizations. At HCLTech, we leveraging our brain trust of 2000+ experts to deploy unified experiences and harmonize siloed operations across front, middle and back offices by providing proactive & preventive measures across industries and drive successful business outcome.
How Schwarz and SAP are positioning themselves for the future with their CoEI
<p>Learn how Schwarz and SAP established Centers of Excellence and Innovation. Using ServiceNow® Impact to help ensure the long-term success of ServiceNow as a strategic platform, each organization is able to use the Now Platform® to deliver value and generate a competitive edge.</p>
Krones ServiceNow journey to a transparent, digitized & resilient IT/OT platform
<p><span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;"><span style="font-size: 11.0pt;"><span style="color: rgb(33,33,33);">Information & operational technology are the heartbeat of a manufacturing company like Krones which request smart, secure manufacturing solutions. ServiceNow</span></span><span style="font-size: 11.0pt;">® </span><span style="font-size: 11.0pt;"><span style="color: rgb(33,33,33);">ITSM & OTM Modules (e.g. OT Incident Management or OT Change Management) enable Krones to visualize, digitize and secure IT/OT to meet internal and external needs. Krones is supported by KPMG in the ITSM, IRM and OTM implementation to integrate, control and automate service management processes and to institutionalize IT/OT-Convergence in one platform. The project establishes the foundation for enhanced, service-oriented & future-proof digital business model. Potential success factors of the project are: the alignment of a holistic and integrated IT/OT governance in a build and run organization and: to align the degree of development centralization and standardization in an agile environment. </span></span></span></span></p>
360 Exchange: Master CSDM and CMDB for better decision-making
<p>Join our discussion on leveraging the Common Services Data Model (CSDM) and Configuration Management Database (CMDB) for informed decision-making on the Now Platform. Explore strategies for successful CMDB implementation, including establishing a strong foundation, tailoring CSDM, and maximizing benefits through adoption. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
Lab: Achieve operational resilience within your organization
Join this Operational Resilience hands-on lab to get expert training on the latest and greatest in Operational Resilience. Learn the steps to managing the many challenges to resilience including a framework for prioritizing and monitoring business service dependencies, risks, controls, and impact tolerances. This framework will help measure the ability to, and the speed at which organizations anticipate, respond, and adapt to business disruptions.
Connect your ServiceNow ecosystem to lower costs and unleash growth
<p>It’s an exciting time to be a service provider, especially when an ecosystem includes other <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> customers. Image a world where customers and partners all connect their ServiceNow workflows to yours—making it easy for them to access and manage services from their own instance with total transparency—whether that’s ordering new services, seeing how their services are performing, or tracking the status of support requests. Hear from service providers who are rewriting the customer experience playbook by connecting their ServiceNow ecosystem with automation and AI.</p>
Amplify asset governance with ServiceNow SAM and HAM
IT teams are starting to shift focus from immediate cost savings to complete asset governance. Establishing effective, scalable asset management policies, processes, and controls is now a critical priority. In this hands-on lab, dive into ServiceNow® Software Asset Management (SAM) & Hardware Asset Management (HAM) and the core capabilities that help to drive outcomes at every stage of the asset lifecycle. Through interactive exercises and real-world scenarios, gain practical experience to help drive automation and establish stronger asset governance.
Intelligent financial forecasting on ServiceNow Platform
<p>Proven Optics will share use cases on how customers are trading in Excel and email to leverage ServiceNow® for enterprise financial forecasting. Join this session and learn how customers are harnessing the power of automation to bring the entire forecasting process onto ServiceNow – delivering improved financial responsiveness, analysis, and accuracy..</p>
Uncover the secrets of Text2flow: Dive deep into GenAI innovation
<p>This exclusive 'Ask the Experts' session ignites your inner developer and dives deep into the incredible technology that powers Text2flow. If you're curious about the magic behind this revolutionary innovation and want to explore what lies beneath the surface, this session is tailor-made for you. Discover the inner workings of Text2flow -Detailed Architecture -Prompt engineering -Nuances of internal LLM -Topic discovery -Admin experience Our team of experts will talk about various technical pieces involved and how everything is put together to make text2flow robust.</p>
Workflow Studio: Implementation strategies and architectural insights
Join our Ask an Expert session to delve deep into Workflow Studio internals. Discover the intricacies of building seamless automation workflows and gain insights into the platform's underlying architecture. Learn how features like Now Assist, AI Search, commenting, and customisable dashboards enhance user experience. This session offers a unique opportunity to explore the technical foundations of Workflow Studio, enabling you to maximize its potential for your business processes.
FlowInsight Pro: Elevating ServiceNow Flow Designer to new heights
<p>Introducing FlowInsight Pro, an AI-powered Flow Doctor for ServiceNow<span style="font-size: 12.0pt;"><span style="">®.</span></span> Unleash the power of proactive flow health checks, as intelligent tool scans existing workflows, detects issues, and offers seamless solutions. Dive deep into each flow, receiving real-time health assessments and actionable insights. Allow users to effortlessly post questions, share feedback, and explore a world where Flow Designer optimization is at your fingertips. Revolutionize workflow management with FlowInsight Pro – a trusted partner in achieving peak performance!</p>
Major Security Incident Management: Level up your SOC
<p>Join this session to learn about how to can track and manage various activities that are typically part of resolving a major security incident through Major Security Incident Management. Through an intuitive workspace, incident managers and those working on an incident can propose and promote incidents to major incidents, track major security incident activities, and easily collaborate with colleagues.</p>
How CSDM empowers the full lifecycle of digital products and services
Join this session to learn how the Common Services Data Model (CSDM) is evolving to tackle the entire lifecycle of its customers digital products and services. This session will provide an overview of CSDM now, and reveal the roadmap for what’s coming next in CSDM V5.
From Excel to HR Service – The path to digitization at Notre Dame
<p>At Notre Dame, the process for driving HR services involved emailing a shared Excel sheet among managers up to senior executives at the university. This often meant a lack of visibility and file versions changing, leaving the submitter in the dark on ongoing changes. With The Anti, the company leveraged HR Service deliver to handle 15% more requests per month, providing a repository of position descriptions, reducing resources needed for processing, and increasing confidence and visibility. Come learn how Notre Dame digitized its HR operation and the lessons learned.</p>
Accelerate user validation through rapid application prototyping
<p>Figma facilitates collaboration among <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> product teams, aiding in concept development, user validation, and time-to-value acceleration. The presentation highlights how design libraries enhance efficiency and quality when implementing <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow</span></span></span></span> products. Utilizing these resources streamlines workflows, ensuring adherence to industry best practices. Early validation identifies potential issues, saving time, conserving resources, and enhancing the user experience of ServiceNow applications.</p>
Dive into prototyping to accelerate validation with design libraries
<p>Laptops required for this session.</p> <p>Figma facilitates collaboration among <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> product teams, aiding in concept development, user validation, and time-to-value acceleration. In this hands-on session, learn to use Figma's pre-built components for quick UI design iteration. Discover how prototyping conserves time and resources before full development. Construct mockups with tangible materials based on our pattern recommendations, reflecting real scenarios. Gain skills in iterating and communicating mockups effectively, enhancing team communication and positioning you as a key influencer and leader.</p>
AI all day: Exploring LLM prompt engineering & using AI in your daily workflow
<p>Laptops required: Struggling to understand how AI works? Does it feel like you can’t use it effectively in your day to day? Learn how LLMs work from the people who are in charge of creating and training the Now LLM. Learn the principles of prompt engineering and engage in a hands-on lab that will help you understand the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> LLM model and give you ways to use AI to make your job easier and your team more efficient.</p>
Streamlining field service operations through optimized processes
Discover how ServiceNow®'s Field Service Management can help organizations deliver efficient field service experiences. Learn how to handle intraday challenges, boost scheduling efficiency, enhance on-time task execution, and reduce execution costs. This session will empower managers, dispatchers, field workers, contractors, and cross-functional teams to work smarter and more efficiently. Attend this session for an overview of Field Service Management capabilities, while building experience in configuration and best practices.
Transforming Employee Service Experience with App Engine for ERP & HRSD
<p>Danone, a leading global food company that aims at bringing health through food, has embarked on an ambitious journey to transform its employee experience. Through ServiceNow’s App Engine and HR Service Delivery, Danone has developed a simple yet state-of-the-art portal app, enabling its employees to significantly enhance their digital life within the company. With MyDanone and its sister service portal, Founda, employees now have seamless access to all key corporate information, knowledge, tasks, and the ability to manage their requests (HR, P2P, I2C & IT) in an empowered manner, increasing engagement and productivity. Join us to discover the incredible outcomes Danone has achieved with ServiceNow, and learn about their exciting plans for the future.</p>
Efficiently managing third party data exchange using ServiceNow TPRM
<p>Third party data exchange, the formal and structured sharing of protected data elements, has become a key necessity for many organizations facing regulatory oversight and various privacy mandates. In this session, hear Comcast's tips for success to streamline the process of recording PI and non-PI data elements, helping satisfy legal and privacy compliance requirements. Learn smart ways for both external customers and internal users to use multi-level workflow capabilities for streamlined reviews and approvals, and what’s next in their journey.</p>
Achieving efficient project management and strategic alignment with SPM and SPW
<p>Wellstar Health System is a non-profit healthcare system and one of the largest in Georgia. They partnered with INRY to retrofit their existing ITBM solution into a comprehensive ServiceNow Strategic Portfolio Management solution seeking extensive visibility into project timelines, milestones, and SLAs, along with the ability to understand project and resource dependencies. Learn how Wellstar achieved enhanced communication, efficient project management, and strategic alignment of resources across various aspects of their organization, given multiple avenues of request for work.</p>
Qualys and ServiceNow: The Cyber Defense Alliance
<p style=""><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="color: black;">What is the record of truth when it comes to asset inventory? </span></span></span></span></p> <p style=""><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="color: black;">In most organizations, the CISO and CIO have different views. But why can’t they both be right? </span></span></span></span></p> <p style=""><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="color: black;">In this session, learn to create a unified source of truth between Qualys and ServiceNow® to: </span></span></span></span></p> <p style="margin-left: 72.0px;"><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 10.0pt;"><span style="font-family: Symbol;">· </span></span><span style="color: black;">Add business context from the CMDB to your security program to turbocharge prioritization </span></span></span></span></p> <p style="margin-left: 72.0px;"><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 10.0pt;"><span style="font-family: Symbol;">· </span></span><span style="color: black;">Eliminate blind spots in your CMDB, including missing assets from the external attack surface and rogue IoT assets </span></span></span></span></p> <p style="margin-left: 72.0px;"><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 10.0pt;"><span style="font-family: Symbol;">· </span></span><span style="color: black;">Reduce MTTR by 50% with accurate ticket mapping </span></span></span></span></p> <p style=""><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"><span style="color: black;">Join us to prove the CISO <em>and</em> CIO correct when it comes to a complete asset inventory. </span></span></span></span></p>
Drive ServiceOps excellence through ServiceNow DEX
NFP was seeking to better understand its employees' experience with company-provided devices and applications, and to proactively identify and resolve issues before they escalate into IT tickets. With ServiceNow® Digital End-User Experience (DEX), NFP can collect and process real-time data from employee devices and applications, minimizing downtime and optimizing organizational efficiency. The session will cover our DEX implementation and the company's plans to drive proactivity across service operations & service management teams.
Re-imagine What Good Looks Like: Migrating ERM from Archer to ServiceNow IRM
<p>Your current risk management system is over-customized, offers a poor user experience, provides minimal reporting and will soon be going out of support. Why invest in a solution of the past? Learn how Bruce Power successfully moved their risk management program from Archer to ServiceNow® and re-imagined what good looks like.</p>
Now on Now: Turn insights into actions with the Now Platform & GenAI
<p>Did you know the Now Platform® has over 40 capabilities powered by AI and GenAI? In this session, we'll share how these AI capabilities drive value in three critical areas involving speed, experience, and decisions. Learn how we use our platform to get insights into what's working and what's not working within each workflow so we can continuously improve. We'll bring our catalog of capabilities to life through demos so you can see how every persona, function, and workflow is armed with intelligence that elevates the overall experience, helps us make better decisions, and drives results.<br /> </p>
Now on Now: How to measure and calculate Gen AI value
<p>Ready to implement Gen AI into workflows, but not quite sure how to will calculate the added value? If so, join this demo to see how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>is measuring the value of Now Assist.</p>
Now on Now: How we measure and calculate GenAI value
Ready to implement GenAI into workflows, but not quite sure how to will calculate the added value? If so, join this demo to see how ServiceNow® is measuring the value of Now Assist.
Now on Now: Unleash the digital experience revolution
<p>Forget paper trails and robotic phone trees – ServiceNow<span style="font-size: 12.0pt;">®</span> is blasting off into a new stratosphere of digital customer and employee experiences. We’re taking consumer grade digital experiences to the next level with AI, mobile, and omni-channel tech to make our customers, agents, and employees happier and more productive while enabling us to drive revenue and manage internal costs. Don’t miss this chance to learn how we’re using the Now Platform<span style="font-size: 12.0pt;">®</span> to create the end-to-end digital experience of the future.</p>
Now on Now: Deliver delightful end-to-end customer workflows
<p>Our 8,100+ global enterprise customers include approximately 85% of the Fortune 500, and our 99% renewal rate is unmatched in the cloud tech space. How did <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> do it? A world-class platform, powerful products, and frictionless customer experiences. In this session, we’ll focus on the later – how we’re delivering consumer-grade digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Come learn about our end-to-end approach, from how we use portals, GenAI, and AI search on the front-end to how we utilize workspaces and microservices behind the scenes.</p>
Delivering on the promise of GenAI in Telecom: An Interactive Discussion
<p>Generative AI has arrived, and Telcos are among the first to adopt and benefit from this promising technology. At the same time, the full realization of value will take time and Telcos still have considerable challenges to overcome on their journey to using GenAI at scale. Join this interactive discussion on leveraging GenAI to drive growth and reduce costs.</p> <p>Key topics:</p> <p>• Reshaping your growth strategy with GenAI</p> <p>• Monetizing the network with GenAI</p> <p>• Putting humans in the GenAI loop</p> <p>• Large Language Models: Buy vs. Build?</p> <p>• GenAI success stories in service and network operations</p>
Interactive demo: Putting GenAI to work for customer service at BT
<p>Curious about how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> customers are increasing productivity and transforming experiences using GenAI on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>? In this demo, see how BT is looking to rewrite the customer service playbook with Now Assist—reducing manual work for agents with case and incident summarization, resolving issues faster with recommended resolution notes, generating knowledge articles and work notes automatically to save agents time, and putting the right information in the hands of agents and employees alike to deflect cases. A must-see demo for anyone looking to get started with Now Assist.</p>
Now Assist at Trimedx
<p>Trimedx, a clinical engineering and clinical asset management company, uses ServiceNow to manage its business processes and improve technician efficiency. They have successfully adopted Now Assist for Text to Code and Text to Flow, with positive feedback from developers. Their focus is on leveraging these tools to drive ROI and increase productivity within the ServiceNow platform.</p>
Developing empowered Citizen Developers at ProAssurance
<p>Discover how ProAssurance transformed its citizen developer initiative to prioritize enhancing end-user experiences through strengthening their citizens' empathy skills. In this customer conversation, learn the value of equipping citizens with the proper resources to create exceptional experiences.</p>
Hyatt's CSM journey: From fully customized to an out-of-the-box solution
<p>Join Hyatt Hotels Corporation's Shared Service Centers to hear a 15-year ServiceNow® journey. From a custom-built customer service application to the ServiceNow CSM module, witness its transition, data enrichment, and elimination of the ‘Swivel Chair Challenge’. Learn more about Hyatt Hotels' team improved UI/UX, saving hours for CSM agents, achieved 30% faster guest case resolution, and enhanced agent performance. Don’t miss this transformative tale of efficiency.</p>
Customer panel: Discovery wins races, but visibility wins championships
<p>Formula 1 championships aren’t just speed and skill speed and skill; they require comprehensive data visibility. Just as in F1, enterprise-wide visibility is essential for achieving technology excellence. Join Cigna, Nordstrom, and Newell Brands to learn how ITOM Visibility solutions enable data-driven decisions based on business impact, prevent certificate outages, and bolster firewall security posture. Come hear from industry leaders how to get the most out of ITOM in order to reach the top step of the podium.</p>
Beyond IT: Expanding ServiceNow across the enterprise to drive platform ROI
<p>Join this session to hear about two transformations that went beyond IT - one in healthcare and one in financial services. A healthcare organization used ServiceNow<span style="font-size: 11.0pt;">®</span>, to extend its enterprise influence and achieve substantial cost savings through integration with Microsoft Teams and Mobile calling and implemented ServiceNow Agent Mobile App to eliminate the need for pager software. A global financial services company overcame challenges by digitizing workflows for over 14 functions - enabling case management, auditability & SLAs - and also leveraged universal requests for cross-departmental efficiencies.</p>
Igniting Success: Fireside Chat on Retail Trends and Industry Expertise with Sunoco
<p>Join us for an engaging fireside chat where we will hear from our seasoned panel of experts including <strong>Kellie Romack</strong>, SVP, Digital Technology Experience at ServiceNow, <strong>Hannah Datz</strong>, Area Vice President, Customer Service Management at ServiceNow, and <strong>Jen Holman</strong>, Director, Strategic Sourcing & Capital Planning at Sunoco. They will be discussing the latest trends shaping the retail landscape, the power of technology in driving the industry evolution, and how Sunoco is leveraging ServiceNow and our newly released Retail Operations solution.</p>
Spotlight on the Telecom Industry
<p>The advent of AI has emerged as a powerful catalyst for innovation and growth in Telecom. This new era requires new strategies, all of which are underpinned by the need for a common, digital-first foundation; one that connects the people, processes, and data responsible for the work that will help Telcos accelerate digital transformation. Get ready to be inspired by leading Telcos as they share a new industry vision, one of digital optimism.</p>
Choose your own success path: Navigating ServiceNow implementation models
<p>Are you currently embarking on a <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> expedition and choosing your path to implementation success? Join our session and explore the diverse implementation paths available – from ServiceNow Expert services to Certified Partners, or even the DIY route. Equip yourself with the knowledge to make the right choice for your journey. Adventure awaits – add to your agenda now!</p>
Unlocking the Tech Dilemma: Configuration vs. Customization Unveiled!
<p>Configuration vs. customization – the ultimate tech debate! Our experts will dive into the lively debate in this session. Spoiler alert: it's all about mastering your tech debt to ensure a healthy instance and seamless upgrades. Don't miss out on the insights that could transform your approach – add to your agenda now.</p>
Calling all ServiceNow Admins: What's your favorite administrator tool?
<p>Join this interactive session with other administrators to share how you use the administrator tools built into ServiceNow and learn from your peers about how they manage their platform.</p>
Unifying media giants: Building foundations for the Warner Bros. Discovery enterprise service platform
<p>In April 2022, Warner Media and Discovery merged to form Warner Bros. Discovery (WBD). Within IT, employees were left with multiple platforms, each with different processes and data architectures. Learn how WBD built a converged Greenfield platform to support a transformed set of global IT. Delivered in eight months, supported by hundreds, and delivered though a core set of principles, the program unified IT operations and established an impactful end user experience through EC. Learn about WBD's ambition to build forward, forming an Enterprise service mgmt layer and one-stop-shop employee experience.</p>
Harnessing AI driven insights to resolve outages and optimize business outcomes
Discover how CGI UPRiIT delivers a revolutionized approach to IT service management, resulting in notable improvements in efficiency, reliability, and customer satisfaction. Learn how UPRiIT and ServiceNow® leverages the strategic utilization of AI algorithms for predictive analytics, proactive issue resolution, and automated decision-making processes. Through an exploration of the solution components, this session will demonstrate the benefits of incorporating AI into IT service management practices, including cost savings, improved operational agility, and enhanced end-user experience.
Maximize value from CMDB-visibility, workflow automation, & real-time data
<p>In today's complex, versatile, data-driven, AI-powered world, we depend increasingly on data integrity and quality. Large organizations must depend on centralized models to drive decision-making, AI patterns, and predictability to make existing and future processes efficient, cost effective, and highly automated. In this session, hear how Fox Corporation is supercharging their ServiceNow® CMDB with Tanium's real-time high-fidelity data to get complete visibility into their asset data, automate patching, and unlocking maximum value from their ServiceNow investments.</p>
Creating a visionary strategic roadmap that paves the way for long-term success
Unlock your ServiceNow strategy's full potential by creating a visionary roadmap that leads to long-term success. In this session, you'll learn an approach and framework to capture your organization's strategy, drivers, and goals. You'll then construct a multi-year journey that introduces key digital capabilities and value to support the vision.
Accessibility Best Practices: How to customize software and keep accessible
Join our Accessibility Subject Matter Experts at ServiceNow to learn best practices and tips on how to customize ServiceNow software while keeping it accessible. 1.6 Billion people have a significant disability and need to have accessible software. Learn about tools ServiceNow provides to help you, as you customize the OOTB accessible software.
Now on Now: Consumer grade customer experiences
<p>How <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® is</span></span></span></span> delivering consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line.</p>
Unlock developer velocity with continuous delivery pipelines at scale
<p>In today's fast-paced, digital-first world, delivering new features reliably is critical to remaining competitive. But scaling continuous delivery practices to support globally distributed teams introduces new complexities for development teams. This session will discuss architectural patterns and practical strategies for empowering developers to move fast while maintaining quality. Explore how self-service continuous delivery pipelines and other DevOps best practices maximize developer productivity at scale. Learn how to build pipeline that scales and unleashes developer velocity.</p>
Better Together: Platform Analytics and Process Mining
Platform Analytics helps process stakeholders understand how their processes are performing through trend based analysis of key performance indicators (KPIs) to answer questions about "what" has happened and "where" we are heading. Process Mining helps us answer all of the follow up "why" questions about those trends and gives us visibility into process inefficiencies and improvement opportunities. Join this session to learn how Platform Analytics and Process Mining complement each other to drive continual process improvement on the Now Platform®.
Generative AI powers the Now Platform® – learn how you can get started NOW!
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Embracing neurodiversity in the tech industry: Fostering inclusion & innovation
<p>Join this session on driving positive change, unlocking creativity, and fostering success in the tech industry through embracing neurodiversity. Explore the challenges and opportunities of neurodiversity in tech. Learn how embracing neurodiversity leads to an inclusive and innovative workplace. The panel shares insights on understanding strengths, inclusive hiring, and supportive environments. Discover strategies to recognize and value all talents.</p>
360 Exchange: Securing your instance in the new age of AI
Join us for an illuminating session where we’ll explore the intersection of AI and security within the ServiceNow ecosystem. By connecting with ServiceNow experts and your peers, you will gain practical insights to help you fortify your instance against emerging risks. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Securing your instance in the new age of AI
As the adoption of AI continues to grow, organizations are tasked with securing their ServiceNow instances against evolving threats in this new digital landscape. Explore the intersection of AI and security within the ServiceNow ecosystem and receive practical insights to help you fortify your instance against emerging risks. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Now on Now: Using GenAI and Now Assist for SPM
<p>Find out how Strategic Portfolio Management is leveraging Gen AI.</p>
Customer Panel: Gen AI early adopters using Now Assist for ITSM
<p>Looking to accelerate employee self-service and agent productivity? Hear how three early adopters of Now Assist for ITSM – a ServiceNow GenAI offering – have moved from planning to quick implementation, to seeing benefits. IT teams at Accenture, Coursera, and USI can tackle more complex incidents, pursue strategic initiatives, and delight leadership with Gen AI. Attend this panel to learn how Now Assist can help you do the same.</p>
Accelerate Wealth Management through automation
<p>Financial institutions globally use thousands of homegrown tools to copy data in and out of Mainframes to conduct their operations. In this session, learn how Kyndryl is securely transforming banking processes (e.g., cash withdrawal) with ServiceNow® as a single system of action by automating workflows between mainframes and legacy platforms, and slaying thousands of manual processes. Kyndryl’s approach can be extended to other mainframe-intensive industries such as retail, distribution, and supply chain, to accelerate response time, reduce errors, and improve customer experience.</p>
Women In Tech: Identifying and mitigating burnout
<p>Burnout creeps up on us slowly, often without notice and when it hits we may not even be able to name it except to know we are exhausted. And while “tech use” itself has transformed productivity an extended use of tech without breaks can also lead to burnout. Join this Women in Tech panel discussion explores how several tech leaders recognize when they are experiencing exhaustion and explores best practices for making time for their minds and souls to recover from exhaustion and burnout. </p> <p><em>Seating is limited</em></p>
Mastering the cyber future: A blueprint for building operational resilience
<p>This session delves into Tanium and Plat4mation's partnership, focusing on boosting operational resilience by merging cybersecurity and compliance with regulatory directives. It emphasizes the importance of resilience against cyber threats, GenAI, regulatory demands, and showcases the synergy between Tanium, Plat4mation, and <span style="font-size: 11.0pt;">ServiceNow®</span>. Inspired by Plat4mation's Hackathon, attendees will learn strategic frameworks for anticipating threats, practical compliance tools, and how to integrate these solutions into their cybersecurity strategies, preparing for an unpredictable future.</p>
Now on Now: Transforming our customer & employee experience with AI
<p>ServiceNow <span style="font-size: 12.0pt;">®</span>saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI driven platform, we’ve improved customer satisfaction with the entire support experience from issue to resolution, while also increasing support engineer efficiency by 10%. Join us to learn about how we used AI at every step of our customer and employee support experience and the lessons we’ve learned along the way.</p>
Now on Now: Learn all about Self-Service
<p>Attend this demo to learn what constitutes self-service, along with insights into how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> measures and delivers value.</p>
Building your strategy and business case for Now Assist for ITSM
Everybody is excited about GenAI, but many don't know where to begin. Join this facilitated roundtable discussion to share your questions, ideas, and hear from peers planning and who have already begun their journey with ServiceNow's GenAI solution, Now Assist for ITSM.
Custom integration with SQL Server using IntegrationHub
<p>Integrating SQL Server with ServiceNow<span style="font-size: 12.0pt;">®</span> requires a number of steps to be followed, any of which can prove to be a roadblock to making it work. In this lab learn the necessary architecture, configurations, and plugins required to successfully create your own integration using IntegrationHub.</p>
Transforming supplier collaboration at Boeing
To improve collaboration across the supply chain, Boeing has leveraged ServiceNow® Supplier Lifecycle Operations and developed custom playbooks using Playbook Automation Designer. In this session, discover how Boeing defined and implemented playbooks with custom activities to enable supplier engagement with Boeing engineers within the application. Attend to understand the challenges, lessons learned, and outcomes using playbooks in SLO. Learn how recent functionality enhancements to PAD in Vancouver are being used to improve playbook usability and what’s next on Boeing's roadmap.
Lab: Reinvent how to resolve disputes with ServiceNow and Visa
<p>Join this interactive lab to learn how to dissect card dispute processes. See how ServiceNow® Disputes Management, built with Visa, creates one digital experience for cardholder-centric service. Get familiar with the technical product features such as pre-built workflows integrated with Visa’s Value-Added Services, and a unique, comprehensive integration with Visa rules, questionnaires, and reason code mapping. Learn how banks can speed customer service, automate intake and deflection, seamlessly adhere to regulations, and reduce costs.</p>
AIOps Prescription for self healing
<p>As customers' on-prem and cloud infrastructures expand, expenses for staffing and outsourced services supporting traditional event management have risen too. The surge data overwhelms our customers' teams, leading to manual, repetitive, and costly responses to outages. Join Alcor to discover the paradigm shift required to move from a costly reactive approach to a proactive, predictive self-healing strategy using ServiceNow®®’s AIOps. This session will outline the step-by-step journey and share key lessons learned.</p>
Identity and access management win: The Brightspeed blueprint
<p>Brightspeed, a top US telecommunications company, partnered with Alcor to streamline onboarding and offboarding for employees and contractors. Join this session to explore the transformative journey of identity management with Alcor’s advanced Identity and Access Management (IAM) solution, AccessFlow. Leveraging the ServiceNow® platform and a collaborative effort with the Brightspeed team, AccessFlow introduced robust integrations and resilient IAM capabilities. The result is an automated, compliant, and unified onboarding and offboarding process.</p>
The banker's guide to Gen AI
<p>Generative AI is revolutionizing the banking industry by offering substantial potential for increased productivity and revenue growth. Projections reveal an impressive boost of 2.8%-4.7% in annual industry revenues, amounting to a staggering $200 billion to $340 billion*. To seize this opportunity, banking business and technology leaders are navigating the delicate balance between quick adoption and the risks associated with new technology, data complexities, and cyber threats. Join ServiceNow and Accenture’s banking experts for a discussion on how to get started, exploring practical Generative AI use cases. Unlock productivity, agility, and frictionless customer experiences to position your bank at the forefront.</p>
Learn how the new Design System can help you create great workspace experiences
Introducing the ServiceNow® Design System! The design system includes a collection of reusable components and patterns used to assemble and build ServiceNow experiences. It also includes comprehensive design and code guidelines to help ensure consistency and coherence in the design. This session will share how to access the design system and how it can help to make users more successful in designing and building Workspace experiences.
Ask the Experts - Custom components
ask the experts about components
Ask the Experts: Collaboration Calendar delivers insights
<p>Collaboration Calendar allows you to quickly plan, organize, categorize and share a calendar from the Employee Center along with a simple and intuitive UI experience. With this No-Code app, anyone can collaborate and securely leverage platform data without writing or touching the platform interface. Ask <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> engineers who built it how they overcame the challenges of creating an alternative view of calendaring and collaboration</p>
Reduce costs, minimize risk, and align with the business using APM
A proliferation of applications leads to wasted cost. There should be a strategy to reduce, retire, or maintain those applications however, these decisions should not be made without aligning to business strategy. Learn how Application Portfolio Management can help businesses reduce cost by mapping applications to business capabilities that align with strategy and create roadmaps for application disposition reducing risk to the business.
Roundtable - Accelerate your decision making to reduce cost and risk with APM
<p>Join our roundtable where we'll explore how your organization can harness Application Portfolio Management (APM) to modernize and enhance visibility, gaining better control over your business application portfolio. We'll delve into strategies for uncovering opportunities to optimize your business application budget and identifying areas where IT funds are tied up in obsolete or underutilized applications. We'll address the importance of recognizing critical business applications that may be at risk due to hardware and software components reaching end-of-support or end-of-life status.</p>
Maximizing ROI with Strategic Portfolio Management
<p>Join us for this roundtable to meet and discuss how your organization can leverage Strategic Portfolio Management (SPM) to deliver strategic technology initiatives. You’ll learn how you can drive the right business outcomes with confidence by aligning all work on a single platform; define and track progress against goals & targets that support desired outcomes; reduce risk, minimize cost and prioritize the right work and resources; enable teams deliver using any work method; and accelerate value delivery across the enterprise.</p>
360 Exchange: Tips & Tricks for seamless deployment of SPM and APM
Prepare to elevate your organization's performance with ServiceNow! Join us for an enlightening discussion unveiling expert tips and tricks to ensure a seamless deployment of Strategic Portfolio Management (SPM) and Application Portfolio Management (APM) solutions. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
AI-powered Contract Management with ServiceNow: Vision and Roadmap
<p>Contracts span all business that a company does -- in particular sales, procurement, IT, Legal and Compliance. Join <span style="font-size: 11.0pt;">ServiceNow® </span> Contract Management experts for a behind-the-scenes preview of the upcoming Contract Management solution.</p>
Hypergrowth enabled: Applying AI/UX strategies to drive revenue growth
In 2023, industry analysts reported that increasing revenue is the top business goal for CIOs. Yet, executing a growth strategy requires more than just automation. It takes investments in AI, hyper automation, and, most importantly, user experience. During this Think Big session, executive leaders from Cognizant and Thirdera will share how to blend new tech approaches to strengthen your innovation strategy. With access to customer use cases and roadmap examples, leave with an actionable toolkit to optimize costs, stay ahead of competition, and, ultimately, meet the challenge of hyper-growth.
Coforge Partner Innovation Zone Session on Insurance offerings
In today's highly dynamic world, insurance companies need agility to adapt to changing technologies and business rules. Decoupling their core Policy Admin Systems from workflow engines allows them to do just that. ServiceNow® powerful workflow engine, with its multi-system integration capabilities, empowers insurers to manage complex workflows and incorporate new rules with ease. Coforge's end-to-end solution, built on deep insurance expertise, streamlines distribution channels and policy servicing.
Drinking our own champagne, EY develops Now Assist for EY
<p>GenAI has the potential to change the anatomy of work, augmenting the capabilities of users by automating some of their activities. With ServiceNow rapidly scaling to be at the forefront of this surge, leveraging their digital transformation principles to enable customers quicker Time to Value, EY started evaluating the GenAI capabilities that ServiceNow has to offer. Being one of the early adopters, EY is currently implementing GenAI for its employees to modernize, empower, and optimize user experience, be it end user or the agents working on the Now platform or the developers and testers.</p>
From hypecycle to adoption and ROI: Hear how customers are putting AI to work!
<p>Expectations for generative AI are high, and for good reason. McKinsey estimates its impact on the global economy could be more than $4T while a recent EY survey found 99% of large company CEOs said they are making significant investments. But while GenAI is a CxO priority, moving beyond the hypecycle requires a clear strategy and implementation plan. Join ServiceNow® customers and GenAI first adopters, NVIDIA, LTIMindtree and Hitachi Energy, and ServiceNow President of Global Industries and Strategic Growth, to share how they’re funding, implementing, and realizing value from generative AI.</p>
An NVIDIA Story - Enhancing productivity with ServiceNow Capabilities
NVIDIA IT enhances productivity and growth by designing secure, scalable services. Emphasizing innovation, we've modernized end-to-end employee experiences with ServiceNow's powerful solutions, improving HR workflows and onboarding. Our initiatives, including AI-driven support and Zero Touch Deployment with HAM Pro, aim to streamline processes and increase efficiency. We're committed to delivering exceptional, world-class experiences, proving that ServiceNow enables us to realize our vision for our employees. Our employees deserve the best, and ServiceNow empowers us to achieve our goal.
Build conversational self-service with Now Assist in Virtual Agent
Join this hands-on lab to learn how Now Assist in Virtual Agent can help users quickly find answers and fulfill requests. Discover how to rapidly launch a generative AI powered chatbot with no-code console and use conversational search on Now Platform® Knowledge Base and Service Catalog. Learn how to build simple yet effective conversation flows with natural language and other best practices.
Generative AI powers the Now Platform® – learn how you can get started NOW!
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Increasing security maturity with security operations monitoring
Globo, the largest media company in Latin America, faced challenges in protecting content due to data leaks, attacks and security incidents. By integrating ServiceNow® Security Operations into its portfolio, Globo improved its effectiveness in handling more than 7,000 security incidents, increasing the automatic opening of security incidents by 219%, safeguarding the brand's value and content. Attend this session to learn how to implement best practices and leverage technology to improve security posture. Gain insights from Globo's success story and protect with ServiceNow products.
Accelerate insights to action with Now Assist and Task Mining
Shortcut time to insights-to-action with NowAssist + Task Mining. Join NowX, ServiceNow's incubation engine, for a look at how ServiceNow's upcoming Task Mining solution plans to leverage AI to make deep task analysis accessible to all and turn complex data analysis into a conversation.
Total process efficiency: ServiceNow's next-generation Task Mining vision
<p>Curious about how work outside <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> affects process performance? Want to link external work insights with ServiceNow's workflow efficiency? Dreaming of automating manual tasks? Discover NowX's integrated Task Mining solution, a vision from ServiceNow's incubation engine post an industry-leading acquisition. This session reveals how to boost process efficiency and agent productivity by integrating Process Mining, Task Mining, Workflow, and Automation on the Now Platform. Join this session for a glimpse into the future.</p>
Unlocking your organization’s hyperautomation potential
<p><span style="font-size: 11.0pt;">ServiceNow® </span> Hyperautomation is reshaping the automation landscape by creating novel opportunities, advancing itself through machine learning and reinforcement learning, and unleashing GenAI to enable endless workflow possibilities. Often, it's difficult to envision how these new technologies can be applied in your organization. Join Infocenter, a ServiceNow Elite Partner, to review the Hyperautomation landscape, provide you with the right questions to ask, and help qualify the need for Hyperautomation in your organization.</p>
Best practices for implementing AI-powered Contract Management solutions
<p>Implementing resilient contract management solutions across departments and business needs is challenging. Engage with Aavenir’s contract management experts, who bring decades of experience, spanning hundreds of implementations. Explore strategies for selecting, migrating, and implementing the right CLM solution on <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> to lower IT costs, easily integrate with enterprise systems, and accelerate time to value in a phased approach. Learn how Generative AI can be implemented for contract management to accelerate migrations, enhance user experiences, mitigate risks, and improve productivity.</p>
Now on Now: We're speeding up product management using ServiceNow SPM with GenAI
<p>Whether you're planning a new epic or a product feature, your need to create well crafted artifacts quickly and efficiently. That's where AI can step in to speed things up. In this session, learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> is infusing our own Gen AI capabilities into SPM to reimagine our approach to work management. Through demos, you'll see how we use GenAI and SPM to generate story descriptions, acceptance criteria, and test cases in seconds. For business users, product managers, developers, and testers at ServiceNow, you'll see why weaving GenAI capabilities directly into SPM is a game changer.</p>
Booking.com: Going the extra mile with a modern, human-centric portal experience
Join Booking.com to learn how the approached its journey to a unified employee experience portal. Hear how it transformed decentralized content and services into a single platform with consistent service experiences and integrated case management workflows spanning the enterprise. With a strong vision, organizational alignment, and powerful technology, Booking.com succeeded in proving employees with consumer-grade self-service experiences leveraging robust content governance and cross-functional end-to-end onboarding.
Maximizing ServiceNow ROI: How Enterprises use AI for Contract Management
<p>Effective contract management ensures cost savings, risk mitigation, legal compliance, and revenue protection. Generative AI has enabled new ways of assisting with contract drafting, reviews, negotiations, and identification of contract terms, obligations, and risks. Join this session to hear real-world challenges, AI adoption use cases, and best practices in contract management. Learn how enterprises can maximize <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> ROI by connecting contract data & processes between Aavenir and ServiceNow solutions.</p>
Now on Now: How to get started with Virtual Agent
<p>Get started with Virtual Agent in a jiffy. See how simple it is to create a first VA conversation and give\ users quick answers to drive self-help.</p>
Unlocking the value of video on the ServiceNow platform
In this era of rapid advancements, harnessing the power of video is a strategic choice, driving companies towards a seamless user experience, reliability, and ultimately, unprecedented levels of success. Join this session to learn how when Vbrick intelligent video is integrated with ServiceNow®, the power to streamline complex processes, enable seamless communication and time to resolution, are all right at your fingertips. Hear first-hand how when customers combine these two enterprise platforms, knowledge sharing, employee engagement and customer satisfaction skyrocket like never before.
Building LLM-based topics in Virtual Agent
Learn how to build and configure LLM-based topics in Virtual Agent to unleash the power of generative AI in your self-service chats.
Unlocking maximum efficiency: Streamlining store operations for enhanced customer experiences
<p>Today, retailers are grappling with razor-thin margins where every opportunity for optimization counts. With Service Now Retail Operations, both owned and franchised store employees can automate store tasks, resolve issues quicker with self-service, and free up time to serve customers better, while store operations leaders can gain better operational visibility into store issues with insightful metrics and dashboards. Join us in this session to learn how our retail customers are transforming in-store operations to boost frontline staff productivity, and delivering great customer experiences while reducing costs.</p>
Get started with ServiceNow Impact
<p>In this session, hear how to set up a strategy, roadmap, and blueprint for value with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact. Get a first-hand look into some of the key deliverables as a ServiceNow Impact customer. (REPEATED SESSION)</p>
Now on Now: How security builds trust with the CMDB
<p>Join this dynamic session to how the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> security team uses the CMDB internally to reduce risk and harden our attack surface.</p>
Transforming tomorrow: Fonterra’s journey to elevate IT value.
<p>Fonterra is the world's largest exporter of dairy products, a leader in dairy science and innovation, owner of a significant portfolio of brands in Asia Pacific, and a partner to many of the world's leading food companies. Join this session to deep dive into how, with the help of Deloitte, Fonterra tackled the ever-present issue – maximising value from tech investments! Learn how Fonterra developed an enterprise-wide transformation strategy, providing a holistic view into the IT landscape, and setting the foundations for the future.</p>
Sleeping even better – full pipeline automation for ServiceNow apps
<p>At Knowledge 2023, Deutsche Telekom presented how to sleep well when 200 developers deploy apps every day. This time the company demonstrate how large teams at Deutsche Telekom deploy huge networks of applications automatically – using source control and AppRepo – with integrated Instance Scan checks, automated ATF test execution, installation scripts and dependency awareness. A deployment pipeline on steroids.</p>
Beyond the Hype: An interactive discussion on GenAI’s impact for tech providers
<p>Generative AI has the potential to transform work, reinvent customer experiences, and accelerate anything-as-a-service growth, but where should technology providers start? Join ServiceNow® experts and industry leaders for a thought-provoking panel discussion about best practices for thriving in the age of generative AI and maximizing business value.</p> <p>Key topics:</p> <p>• Aligning GenAI with your business growth strategy</p> <p>• Organizational readiness and governance models for GenAI</p> <p>• GenAI adoption success stories with value metrics</p> <p>• Getting started with GenAI and how to properly prepare</p>
360 Exchange: Care of your Platform - governance and the right operating model
Establishing robust governance and an effective operating model is paramount to ensure the long-term success and sustainability of your ServiceNow platform. Join us for a deep dive into the essentials of ServiceNow platform governance and crafting the right operating model for your organization’s unique needs. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Choose Your Own Success Path: Navigating Implementation Models
<p>Embarking on a ServiceNow implementation journey is a pivotal decision for organizations seeking to modernize their IT service management, drive operational efficiency, and enhance user experience. Choosing the right path can be a daunting task. Join us to explore and dissect the nuances of different implementation models. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
360 Exchange: Hands-On Now Platform Application Development
Join us for an immersive experience where we’ll guide you through the fundamentals of building applications on the Now Platform. Whether you’re a seasoned developer or just starting out, this session is designed to equip you with the knowledge and practical skills needed to kickstart your ServiceNow development journey. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Unleashing human potential: The AI-driven enterprise revolution for excellence in operations and HR
<p>Dive into the AI-powered transformation of enterprise operations and HR processes in this session. Join this Think Big session to discover how AI revolutionizes processes, enhances efficiency, and unlocks human potential. Gain strategic insights on leveraging AI for excellence, propelling your organization towards unprecedented levels of success.</p>
Behind the Build: A Conversation with The Devvies App of the Year 2023 Winners
<p>Dive into the minds of the Devvies 2023 App of the Year winners in this exclusive session. Discover the creativity, challenges, and breakthroughs that led to their success. Gain valuable insights from their real-world experiences and learn how these innovators turned concepts into award-winning applications. Whether you’re aiming to enhance your own development skills or simply looking for inspiration, this behind-the-scenes look at The Devvies winners will provide you with the knowledge and motivation to excel. Join us for a journey into the art and science of top-tier app development.</p>
Augmenting the employee experience: Where do we grow from here?
<p>Employees will be more empowered in their many roles they play with the help of virtual bots at their digital side. While some fear Generative Intelligence rendering many human jobs extinct, there might be a potential to re-imagine the job in the first place and let history set us at ease to actual job creation from previous technological advances. Join this Think Big session to discuss how to grow skills and foster a culture of enabling employees.</p>
Strategic steps to HR transformation with Waste Management
<p><span style="font-size: medium;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);">Join Alyson Lupa, Director of HR Technology at WM (Waste Management) to learn how an incremental approach can strategically transform the HR experience. With data validation and timely service delivery key priorities, Alyson will walk through WM's roadmap to HR optimization, which to date has included ServiceNow® HR Case Management, Employee Center, and a migration to a new HCM. Given the fact that 80% of WM's workforce is in the field, this is a unique story that will share tips for overcoming accessibility and employee support challenges with the ServiceNow platform!</span></span></span></p>
Beyond personas: developing holistic frameworks to personalize user solutions
<p>Learn how to develop a thorough understanding of your organization’s user ecosystem by identifying value drivers that elevate the experience of underserved groups within your user ecosystem. By using this framework, you will be able to better understand who is using your products, ensure that your solutions are working for all of your users, and identify gaps in the service(s) you are delivering. You will walk away with a new user mapping method that you can easily execute with your teams!</p>
Craft user-friendly experiences with UX methods and Now Create success packs
<p>Join this hands-on workshop to learn essential user experience design methods to enhance <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> experiences. During the workshop, you will be introduced to human-centered design principles and learn to apply them using the implementation guides and crucial UX methods in Now Create. By the end of the workshop, you will gain the confidence to conduct key UX activities, simplify your implementation planning, and deliver improved user and stakeholder outcomes. This workshop is your chance to upgrade your skills and take your ServiceNow implementation to the next level!</p>
How 500+ companies are using ITSM Pro to propel the AIOps journey
To thrive in today’s market, embracing new technologies must be a part of your DNA. Deciding whether to buy, build, or partner? After confirming performance, value, and ROI, DXC selected ITSM Pro to accelerate our AIOps strategy. ITSM Pro is already deployed to 500+ clients on DXC Platform X<sup>TM</sup> and is a transformative agent for 26K+ engineers, providing swift scaling for intelligent operations. Join this demo of practical use cases and see how DXC is using AI/GenAI to enhance employee and customer experience. See the results and envision how your company can realize these benefits.
Future of ERP: Impact of low-code & GenAI on the back office
<p>Is your ERP meeting the demands of the business? Join executives from Olam, Mindsprint, Ball Corp, and ServiceNow for a panel discussion on the future ERP—from GenAI and chatbots to Security—and learn how low-code is enabling them to deliver better employee experiences, transform business processes, and drive strategic innovation across the back office. You’ll also hear how they are complementing their SAP ERP systems with App Engine to create intelligent workflow automations across finance, supply chain, and procurement without disrupting their core transactional processes.</p>
Now on Now: Predictive Escalations with Machine Learning
<p>At ServiceNow<span style="font-size: 12.0pt;">®</span>, we challenged ourselves to deliver support that dramatically reduces, or even eliminates, customer outages and escalations. Predictive models are key to enabling this goal. We started by building a model based on our own domain expertise – it worked well, but we wanted more. So, we built a new model that uses machine learning and AI to identify data patterns and predict if a customer is at risk of escalation. Join us to learn how this Predictive Escalations with Machine Learning (PEML) model works and has helped prevent hundreds of customer outages within the last two years.</p>
The BIG5: Real business value creation leveraging the ServiceNow platform
<p>Optimize your journey by joining Infocenter, the ServiceNow® Elite Partner of the Year, to unlock insights into the factors that drive tangible business value on the ServiceNow platform. Discover the essence of "Operating Leverage" and its profound impact on business outcomes. Engage with real case studies featuring Infocenter's customers, showcasing how these pivotal factors have significantly enhanced Operating Leverage. Learn how you can get started on your business value creation journey today!</p>
Now on Now: 100 to 1,000! How we amplified app development with no-code tools
<p>The competitive landscape demands agility and innovation. Yet, traditional IT bottlenecks slow progress and stifle creativity. Enter the low-code/no-code product. Using the Now Platform®, we empower non-technical employees to become problem-solvers with low-code/no-code tools and build custom applications that help automate business processes. Join us for this informal discussion about our successful citizen development program and how our employees safely create new apps, unlock productivity, and overcome challenges — without developer bottlenecks.</p>
Ask the Experts: How ANYONE can develop apps using No Code
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> No-Code apps, MySheets, MyForms, Collaboration Calendar & Event Organizer, are all available free from the ServiceNow Innovation Lab; our engineers will dive into how they are allowing anyone to build apps and leverage platform data without ever touching the platform interface. Find out how we built these tools.</p>
Deliver faster and smoother employee experiences with ServiceNow and DocuSign
<p>In today’s digital landscape, employees want streamlined and easy processes across the entire employee lifecycle. Support your workforce with help from DocuSign and ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> by creating automated, digital workflows that are quick and efficient so that they can focus on more critical business functions. In this session, you’ll learn how: - Using IntegrationHub’s DocuSign Spoke - DocuSign creates a user-friendly HR experience for candidates and employees - Learn best practices Join us and you will walk away with the knowledge to get started!</p>
Ask the Experts: GenAI insights for CxO Dashboards
<p><span style="font-size: 14.0pt;">At </span><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span><span style="font-size: 14.0pt;">, our executives rely on C-suite Dashboards to see what happened, what's happening, and what could happen to protect and grow our digital business. Join this Ask the Experts session to deep dive into how we've built these dashboards on the Now Platform. We'll show you how we've unlocked the power of GenAI using Now Assist to offer actionable insights and recommendations via virtual agent conversations. See how to download these C-suite Dashboards (free!) from ServiceNow's Innovation Lab. You'll learn how to deploy your own version for your C-suite to use on browser and mobile. </span></p>
Now on Now: The ultimate digital assistant for employee productivity
<p>When companies hyperautomate with AI, they can help absorb up to 60-70% of employees' routine tasks. In this session, will share how ServiceNow® solutions like Virtual Agent, AI Search, and GenAI can create the foundation for next-generation capabilities that drive productivity. With interactive chats and step-by-step search results, see how we're using our own platform and applications to put AI to work — so we can get our employees what they need faster. </p>
Now on Now: Developer Workspace – how we manage daily development activities
<p>See how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> makes developers' lives simpler and more predictable through a single pane called Developer Workbench. </p>
Now on Now: How to integrate MS Teams and Virtual Agent
<p>Discover how simple it is to configure MS Teams with Virtual Agent to streamline workflows and increase productivity.</p>
Ask the Experts: MyForms safely captures employee inputs
<p>MyForms is a No-Code app free from the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span></span></span>Innovation Lab; our engineers will showcase how they allow anyone to build apps and leverage platform data without ever touching the platform interface. Talk to the engineers about how they are adding Gen AI capabilities to this straightforward and powerful collaboration application.</p>
Spotlight on the Technology Industry
<p>Technology providers everywhere are looking for ways to accelerate the journey towards profitable anything-as-a-service business models. While technologies and tools are broadening the competitive landscape, providing AI-first solutions that drive growth and lower costs while reducing risk require people, processes, and systems to be connected across the entire business value chain.</p> <p>Get ready to be inspired by leading Technology Providers and their views on the future of anything-as-a-service growth.</p>
Now on Now: Navigating tech, cyber risk & compliance management in IRM
<p>Discover how ServiceNow's<span style="font-size: 11.0pt;">®</span> Integrated Risk Management application enhances governance and resilience in managing cyber and technology risks with efficiency.</p>
The path to risk and compliance maturity
<p>Automation is the key. Join this roundtable to not only hear but discuss with your peers from the State of Illinois and Equitable who are pioneering proactive risk management using business continuity as a foundational component and automating the execution and testing of manual controls to eliminate 100s of hours spent on manual work and spreadsheets!</p>
Now on Now: Navigating tech, cyber risk & compliance management in IRM
<p>Want to see what a day in the life of a second line of defense is like? Join us for an immersive session into the collaborative world of IT and cybersecurity risk & compliance teams. You'll learn how they navigate the journey to mature GRC programs. ServiceNow uses our own Integrated Risk Management (IRM) application to define and maintain risk management & compliance frameworks. From conducting assessments to control assurance and executive-level reporting — our approach enhances governance, efficiency, and resilience when managing IT and cyber risks.</p>
Attract, hire, & retain: Transform the talent lifecycle
<p>The job market is constantly changing. Exceptional experiences are now required throughout the entire talent journey. From the initial application to becoming an employee and beyond, engagement, empowerment, and efficiency are essential. Join us for an insightful session and discover how Randstad Talent's latest solution uses intelligent workflows to revolutionize the talent lifecycle beyond the traditional HR process. With this solution, hear how to automate tasks, personalize the talent experience and journey, and gain real-time insights to build a dream team quickly with ServiceNow.</p>
Bring the power of playbooks to the people who need it most
Do you have a complex intake form that intimidates your users? Or a self-service process requiring specific input to reach the next stage? These are the perfect use cases for playbooks! You can also bring that step-by-step guided experience to users who only interact with Service Portals!, aka those who ned it most! Bring the ease of guided forms to users who aren't in full UIB Experiences. We will guide you through Playbook basics and best practices. Then you will get hands-on experience configuring and testing Playbooks to revamp an example application that is long overdue for a makeover.
Unleashing GBS & ESM with ServiceNow – Triumphs, Trials, and Transformations
Embark on an electrifying journey as our emerging Global Services organization unleashes the power of GBS & ESM with ServiceNow, propelling a global transformation to 80% Global service coverage. Discover the secret sauce behind this, unraveling key elements that spark success. Dive into the tales of overcoming major challenges, turning obstacles into stepping stones on our path to service excellence.
From HR Operations to HR Services – Insights from the Standard Chartered HR Service Transformation
<p>See how Standard Chartered has shifted from HR Operations to HR Services. Discover how colleague self-help and automations has been key to unlocking productivity, and delivering better service experience to our colleagues.</p>
How KPMG is getting value from ServiceNow Impact: Tips from the trenches
Join this session to gain insights into how KPMG is deriving value from ServiceNow® Impact across the KPMG US Landscape. KPMG will share the various value streams they realized from their investment in ServiceNow Impact. From access to ServiceNow product and operational experts to aggressively addressing HealthScan observations. KPMG will share real-world examples of how it is accelerating the maturity of their ServiceNow instance and practice. Come learn how and pick up “tips from the trenches” to bring back to your organization for an accelerated impact!
How to strengthen your platform governance for optimal performance
<p>Do you ever wonder, “Am I doing this right?”Or ask yourself, “Is there a better way?” Or “How are other companies doing it?” We often hear these questions from our clients–you’re not alone. Our specialists are here to answer your questions about platform governance. Whether you are new to ServiceNow® or a long-time user, whether you have a single instance or multiple, whether you have one product or several across functions—IT, HR, IRM, or CSM—no matter what, platform governance is critical to success. Come get the answers you need to optimize your organization’s platform governance strategy.</p>
Now on Now: How to automate with RPA
<p>See how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® is</span></span></span></span> increasing our automation with RPA to automate manual processes.</p>
Now on Now: Introduction to the next generation of Generative AI Bots
<p>Learn how we're incorporating Generative AI to converge our search and virtual agent experiences into one.</p>
Customer participation opportunities: SNUG program
<p>The <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>User Group (SNUG) program allows customers to share best practices and collaborate with other customers from specific geographic areas. Customer participation is critical to the success of the overall program and for each in-person event we plan and execute. Join several of our best customer SNUG Leaders to discuss the various ways you can get more involved in your local SNUG group. 1. Join us at the Americas SNUG Meetup in the Community Pavilion to learn more about 2. Being a SNUG Leader or Co-Leader 3. Hosting a SNUG event 4. Presenting at a SNUG event</p>
Protect and activate your critical ServiceNow data with the Own Data Platform
Your ServiceNow® data is pivotal for your digital transformation journey. Ensuring that your data is highly resilient in case of an unforeseen data loss is critical to your business maintaining its productivity and compliance. In this session for ServiceNow administrators, platform owners, and developers, join Own Company and a special guest speaker from ServiceNow in a discussion about protecting ServiceNow data with third party backup and recovery and accelerating innovation by seeding anonymized test data.
Now on Now: How to simplify work for people: getting started with EGD and skills
<p>Find out how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> is setting up EGD and skills to accelerate talent development and employee engagement.</p>
How Fujitsu unlocks AI-driven transformation with ServiceNow Impact
In an era characterized by swift societal shifts and an unpredictable future, it is imperative for corporations to embrace change in order to thrive. Fujitsu, with a commitment to perpetual evolution and enhancement, regards DX as the cornerstone of its entire business management. This is embodied in what they refer to as 'Fujitsu Transformation' or 'FUJITRA'. In this session, Fujitsu will be sharing their in-depth case of how ServiceNow® has revolutionized Fujitsu's daily operations through the implementation of various workflows, along with updates on AI and ServiceNow Impact.
AI journey at SAP
SAP’s journey with ServiceNow began in 2018. As a growing and innovative company, with efficiency gains and customer satisfaction at the forefront of their industry, SAP has invested in using Now Assist to enhance and improve the experience of their users. SAP plans to use Now Assist for their support function with chat and incident summarization.
Now on Now: Improving the agent experience with AI Search
<p>Life before AI Search: valuable diagnostics and related information were scattered, demanding more effort from ServiceNow® engineers to find the right info to fix customer problems. Life after AI Search: our operations and support engineers solve customer issues even faster! In this session, learn how we've put contextual intelligence and relevance at our agents' fingertips so they can quickly find the most relevant information, and intelligently respond to customers. Join us to learn the benefits our agents and our customers are seeing from implementing AI Search on multiple portals.</p>
Now on Now: Bringing to life a "virtual GBS" model
<p>Traditional GBS is due for disruption. As a rapidly growing, digital-first organization, we’ve landed on a new approach: the “virtual GBS” model. Join us to explore how we’re improving service quality and experience, evolving business processes, reducing costs, and driving business value—making a “virtual GBS” at ServiceNow® real, without standing up a separate org. We'll share ways we're using process optimization, GenAI, Performance Analytics, and more.</p>
Global Public Sector Spotlight: Innovation in Higher Education
<p>Higher Education institutions are balancing many complex challenges and are seeking to further modernize the student and campus experience. This includes the need to consolidate technical debt while enhancing connectedness for in-person and virtual students. Higher Education institutions are accelerating student experiences by moving past disconnected point solutions to a unified platform. Learn how ServiceNow helps institutions promote student success, including best practices from Swansea University on their commitment to deliver a connected campus to staff and students.</p>
Revolutionizing the employee experience and operational efficiency with GenAI
How do you create an amazing employee experience and drive operational efficiency in addition to all the other things you do each day? While we can’t clone you, we can show you how Now Assist for HRSD utilizes generative AI to promote employee self-sufficiency, provide HR Representatives with the tools to quickly respond and resolve employee cases, and the administrative capabilities that provide quick and effortless access to set up configuration and monitoring Now Assist features and applications. Elevate the workplace experience with Now Assist and redefine productivity effortlessly.
Supercharge talent strategy with Employee Growth and Development
In today's dynamic workplace, employees often struggle to navigate internal career paths, hindered by limited visibility. Leaders also face challenges with siloed talent data, impacting strategic decisions. ServiceNow® Employee Growth and Development addresses these issues by providing tailored career journeys for employees and offering leaders tools for informed talent decisions. This unified experience aims to supercharge the employee experience and organizational effectiveness, promoting business growth through optimized workforce utilization and development.
Driving employee productivity and growth while lowering the cost to serve
<p>HR leaders now have more responsibility than ever, not only are they being expected to do more with less resources but to become pivotal drivers of organizational productivity and growth. Discover how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can help free up employees time with easy self-service on a single portal, guide employees through personalized journeys, streamline complex hire to retire processes, drive faster case resolution, optimize manual and inefficient processes through automation and GenAI, and deliver a unified talent development experience so organizations can make smarter talent decisions.</p>
Beyond Discovery: Unleash the power of Service Mapping & Certificate Management
<p>Building an enterprise data foundation requires more than just discovering your infrastructure and applications. In this lab, gain hands-on experience with ITOM Visibility features and learn how to: -Gain business context of your deployed resources in minutes with Machine Learning and Tag-based Service Mapping -Prevent outages from expired certificates and automate fulfillment with Certificate Inventory and Management But wait, there’s more! You will also see our brand-new Discovery admin experience in action which helps you fine-tune your Discovery implementation.</p>
Automate your NIST RMF program
<p>For government agencies or other organizations that use NIST RMF for cybersecurity preparedness this demo is a must. Learn how to accelerate the process of bringing IT systems online and enable on-going visibility into emerging risks with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Continuous Authorization and Monitoring.</p>
360 Exchange: Implementation & Rollout Strategies for IT Operations Management
Our experienced presenters will share proven strategies and best practices from years of hands-on experience with ITOM implementation. From initial planning and stakeholder engagement to configuration, testing, and deployment, you’ll learn how to navigate each phase of the implementation lifecycle with confidence and precision. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Now on Now: Simple steps to clean core ERP
<p>Find out how to can go from strategy to execution to get to clean core ERP. Attend this demo to learn through the <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> journey - and help you start yours. </p>
Suntory’s journey to revolutionize its IT service management
<p>Suntory group was grappling with outdated and fragmented systems for managing IT services, leading to inefficiencies, delays, and dissatisfied employees. ServiceNow was implemented globally. As Suntory continued to leverage the ServiceNow platform, IT service management was expanded, integrating other departments, such as HR, and IoT onto the platform, and thus transforming its enterprise service management landscape. Collaborative workflows and automated processes were also implemented across the organization, resulting in enhanced productivity and cross-functional coordination.</p>
Maximizing Success: Harnessing ServiceNow for Innovation and Growth
<p style=""><span style="font-size: 11.0pt;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(0,0,0);"><em><span style="">Dive into Accenture's approach to leveraging ServiceNow as a catalyst for innovation. This session will unveil the strategies behind some of Accenture's most successful deployments, ranging from DevOps to AI Code Generation, to help streamline operations and drive growth across their global business landscape. Discover the goals and challenges behind each initiative, and their transformative outcomes. All done while navigating the complexities a large-scale enterprise. </span></em></span></span></span></p> <p> </p>
Optimize technology spend and mitigate risk with SPM, APM, and ITAM
See how the CIO, VP of Enterprise Architecture, and VP of Asset Management of a global organization work together to achieve company goals to optimize technology spend and mitigate technology risks while ensuring continuous governance for ongoing success. Learn how the ServiceNow® platform empowers the team, fosters effective collaboration and drives significant benefits with seamless integration of Strategic Portfolio Management (SPM), Application Portfolio Management (APM), and IT Asset Management (ITAM).
Supercharge your ITSM workflows with GenAI capabilities for Incident Management
<p>Discover the overall architecture of Now Assist for ITSM, required plug-ins, how to configure experiences, and use capabilities. Activate features like incident summarization, resolution notes generation, and chat summarization.</p>
Own your CMDB – a roadmap to success
<p>A review of common mistakes customers make when setting up a CMDB and how to avoid them. Learn the technical and process recommendations focusing on the common areas people struggle with. (REPEATED SESSION)</p>
Own your CMDB – a roadmap to success
<p>A review of common mistakes customers make when setting up a CMDB and how to avoid them. Learn the technical and process recommendations focusing on the common areas people struggle with.</p>
360 Exchange: Boost Your ServiceNow ITSM Performance Analytics Performance
Unlock the full potential of your ServiceNow IT Service Management (ITSM) solution with advanced performance analytics. Join us for an enlightening session where we’ll delve into the intricacies of performance analytics and guide you through strategies to boost your ITSM performance like never before. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Build a platform roadmap that aligns with your business goals
Looking to strategize roadmap and prepare for future implementations? Join ServiceNow experts and fellow peers in an engaging discussion on optimizing your platform architecture, expanding your product portfolio with data integration in mind, and effectively aligning your business objectives with the capabilities of ServiceNow. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Deep Dive into ServiceNow Impact: Optimizing Your Investment
For ServiceNow Impact users or interested individuals, this roundtable provides a collaborative platform to deepen understanding of ServiceNow impact and strategies for optimizing investment. Join us to uncover actionable insights driving organizational efficiency, innovation, and success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Now on Now: Using GenAI and Now Assist for Developer/Creator
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> uses Gen AI-powered tools to increase Developer Productivity. The team that creates these tools will walk through how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow</span></span></span></span> is using tools such as code commenting, text-to-code, code refactoring, and auto description to make the lives of all developers more productive.</p>
Uber drives a seamless onboarding journey
<p>Starting a new journey is never simple. That’s why Uber partnered with Accenture to build and deploy a new onboarding system on ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> to improve its “new joiner experience” for new hires and their managers. In this session, discover how a comprehensive onboarding system is being deployed through the new UberHub across the US and Canada, offering a seamless experience and integrations with multiple key partner systems. From background checks to equipment delivery, UberHub is helping everyone hit the ground running.</p>
ServiceNow as a critical business enabler and people connector for Kellogg’s
Join this must-see session with Kellanova to hear how this household brand is leveraging ServiceNow® as a critical enabler to create a people first approach with technology driven employee experiences around personalized, intelligent and intuitive access to the information they need. Learn how the company is elevating EX with automated journeys, intuitive self-service, AI-powered case resolution, and transforming back-end operations through intelligent automations. Kellanova is changing the game with a platform approach that begins with HR and then extends across GBS.
360 Exchange: Discover and implement the combined power of ITSM and ITOM
Integrating ITSM and ITOM allows leaders to prioritize operational efficiency while delivering top-notch service to employees. ITOM helps keep your business running smoothly while ITSM helps keep your employees happy with timely and excellent IT service. Join this session to learn more than just the "why" and uncover the "how". Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: HOW TO Service Operations Workspace for modern change management
Learn how to harness the power of Service Operations Workspace to modernize change management practices, improve agility, and deliver better business outcomes. Whether you’re an IT leader, change manager, or ServiceNow admin, this session offers invaluable insights for a smooth implementation. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
A conversation about AI governance
<p>As AI continues to advance and reshape the landscape of work, it’s imperative to establish robust governance practices <strong>around risk, security, and the AI technology to support it</strong> <strong>to ensure AI is driving value.</strong> Effective governance must address the critical aspects of responsible AI implementation, including the development of secure and efficient systems, protection of data privacy, provision of notice and explanation, and consideration of human alternatives. Join this Think Big panel of leaders to learn what to consider about AI governance.</p>
Maximize the business value of NOW with SPARC
<p>ServiceNow® can help accelerate the digital transformation for businesses. However, many organizations fail to realize the platform's full potential due to various reasons, such as organizational, technological, financial, and strategic factors. Enterprises need real insights to make informed decisions based on transparent analysis of the platform's adoption, functionality, interoperability, and business value. Randstad Digital offers a platform value management solution to maximize your ServiceNow investment. Join us for an insightful session on the SPARC framework to learn more.</p>
Financial services transformation: US Bank's rapid enablement for CXO visibility
<p style=""><span style="font-size: 16.0px;"><span style="color: rgb(33,33,33);"><span style="font-family: Aptos;"><span style="font-size: 11.0pt;"><span style="font-family: Arial , sans-serif;"><span style="color: black;">In support of a visionary enterprise-wide cloud migration, US Bank is creating a digital service architecture. This structure not only enhances visibility across "brick and mortar" operations but also showcases to senior leadership the power of an integrated ecosystem.</span></span></span></span></span></span><span style="font-size: 16.0px;"><span style="font-family: Aptos , sans-serif;"><span style="color: rgb(33,33,33);"> </span></span></span><span style="font-size: 16.0px;"><span style="color: rgb(33,33,33);"><span style="font-family: Aptos;"><span style="font-size: 11.0pt;"><span style="font-family: Arial , sans-serif;"><span style="color: black;">As with any significant transformation, organizational change management and stakeholder buy-in were critical to the success of this effort. In this presentation, we will look at the common barriers to change, the desired outcomes, and the tangible steps that can be taken to drive lasting and effective wide-spread transformation. </span></span></span></span></span></span></p>
Powering smart manufacturing with enterprise asset management
This session explores how ServiceNow® Enterprise Asset Management is a critical enabler for the next generation of manufacturing. Enterprise Asset Management sits at the heart of an ecosystem of operational assets, manufacturing execution systems, sensors/IOT devices, ERP, and OT cyber security. Learn the functionality, implementation journey, and future state for smart manufacturing using a recent real world example delivered through a Deloitte-ServiceNow partnership.
Build sustainable automations! experience building robust automations in RPA
Join this lab to learn how to build RPA automations with best practices and pre-defined frameworks, and exception management.
AI in action: Stanford Health Care transforms facilities management
<p>Delve into the transformative impact of AI-powered FSM features with Stanford Health Care. Hear how we utilized ServiceNow® Field Service Management (FSM) and Enterprise Asset Management (EAM) to operate 100+ buildings, spanning from a Level 1 Trauma Center to clinics and administrative facilities. Through the integration of three separate systems into one, 15,000+ staff members now benefit from centralized access to services. Discover how AI-driven features within FSM enhanced operational efficiency, optimized work intake processes, and slashed rework by over 10%.</p>
How FedEx relies on ServiceNow for managing Operational Technology Assets
<p>With a global presence and home to vast quantities of connected devices (OT Assets), FedEx was uniquely vulnerable to cyber attacks. Equally important, the complexity of their OT estate was simply too much to remediate and manage. In this session, hear how the global logistics giant worked with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> to comprehensively discover their OT assets, and implemented effective OT service management.</p>
How AT&T ensures system stability with Service Reliability Management
<p>Join this session to hear about AT&T's journey implementing Service Reliability Management for thousands of applications—and how SRM is solving system stability issues for applications proactively.</p>
Empowering Service Excellence: Xerox and CareAR’s AI Journey Revealed
<p>Delve into Xerox and CareAR’s journey of enhancing service delivery with ServiceNow Customer Service Management (CSM) and Field Service Management (FSM). We will explore how they created a common 3000+ seat instance of FSM in North America, achieving scalability across borders. Discover how Xerox and CareAR achieved faster resolution times, increased customer uptime, and gained operational efficiencies such as reduced return trips and optimized parts utilization. We will also share lessons learned and save time for audience Q&A. Don’t miss this opportunity to hear from customer experience leaders who have achieved service excellence by leveraging AI.</p>
Harmonizing HR experiences around the globe with HR Service Delivery
Over the last five years, CH Robinson has deployed HR Service Delivery for 16,000 employees across 28 countries in multiple languages. In coordination with other HR technology, such as Workday, ADP, Xactly, and Percipio, CHR has streamlined process and experience for employees, as well as for three global HR service centers. Join this session to hear more about efficiency gained and experiences delivered.
Build intelligent cross-departmental workflows with Employee Journey Management
Each employee has a unique and dynamic set of journeys within their organization. They should be supported with resources personalized to their needs with tools that connect all departments from HR, IT, Legal and Workplace Services. Join this hands-on lab to discover how to create journeys that simplify how work gets done for managers and their teams. Learn how you can: • Build, maintain, and continuously improve holistic employee journeys • Enable agents to manage the end-to-end journey process • Empower managers to support employees during moments that matter
Crafting Workspaces Like a Pro: A Hands-On learning adventure!
Dive into the world of workspace mastery in this hands-on session! Join this session to learn the essentials of crafting workspaces like a pro. From navigating menus to unlocking the art of theming and creating variants, this lab is a gateway to understanding configurable workspaces. Perfect for beginners, it's a learning adventure not to be missed! Get ready to click, customize, and conquer the basics.
Now on Now: Converging support and success
<p>Attend this session to learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> converged our customer success and support experiences with world-class workspaces.</p>
Realize next-generation procurement processes powered by ServiceNow
<p>Nomura Research Institute (NRI), one of the leading think-tank and systems integrators in Japan, has implemented ServiceNow in a wide range of areas to streamline and advance its operations. In this session, learn about how the environment surrounding the company in the area of procurement operations was introduced, the solutions provided by ServiceNow, and the roadmap for future use.</p>
Aon transforms customer service operations with ServiceNow FSO
Aon is a leading global professional services firm that provides Commercial Risk, Investment, Wealth, Health, and Reinsurance solutions. To streamline Aon’s customer service operations, INRY implemented ServiceNow FSO Pro for its Europe-based business units. Learn how Aon is taking advantage of the advanced capabilities of FSO Pro to capture and track financial services data, allowing the organization to expand its operations and incorporate new services and features on the ServiceNow FSO platform.
Words that work: How better UI text helps users complete tasks
<p>App users are busy. They don't want to spend extra time trying to understand what an error message means or what a button does. In this session, learn how to tackle common user pain points with better language and writing. Leave with practical tips for writing words that make sense and are easy to read for users. Whether users are fulfilling requests or resolving cases, they'll do it better because of your writing.</p>
Dev Advocate photo opportunity
<p>We want to get a picture with you! This is your opportunity to get a selfie with the entire <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Dev Advocate team, Lauren McManamon, Earl Duque, Pranav Bhagat, and Chuck Tomasi. No more hunting around the conference and hoping you bump into us or taking a hands-on lab just to get a selfie at the end - we'll be waiting for you at this once in a lifetime event. Don't miss it!</p>
Now on Now: Using GenAI and Now Assist for Customer Support
Find out how ServiceNow® is leveraging Now Assist for CSM to increase productivity of customer support agents.
Now on Now: Using GenAI and Now Assist for customer support
<p>Find out how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>is leveraging Now Assist for CSM to increase productivity of customer support agents.</p>
Huntington Bank transforms operations; improves eWire process across branches
<p>Huntington Bank used ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Financial Service Operations capabilities to transform the branch wire request process which resulted in driving value through an enhanced colleague and customer experience; driving efficiency and productivity improvements through automation and integrations; and increased visibility into the eWire process across all areas of the bank via dashboards, analytics and performance monitoring. In this session, learn how Huntington Bank was able to effectively justify, plan and build business solutions enabled by the power and flexibility of ServiceNow FSO.</p>
Revolutionizing ExxonMobil's external connections' cybersecurity assessment process
<p>As business needs, technology and threat landscapes evolve, so must cybersecurity tools and processes to protect assets and data. ExxonMobil's journey began with an Access database and an admin emailing customers annually to check if connections were still needed. This became an a huge challenge that went through endless cycles of break/fix and customization. Next, the company moved to a platform where it could have workflows, approvals, integration and visibility for customers to see their data. Finally, ServiceNow® developers configured order guides, flows, tasks and GRC to revamp our cybersecurity program.</p>
360 Exchange: Mastering GRC: Strategies for Successful Deployment and Adoption
Dive into the realm of Governance, Risk, and Compliance implementation and roll out strategies with this informative session. This discussion provides a platform for getting your questions answered, an outlet to discuss challenges, and a venue to hear success stories from other organizations. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Now on Now: Discover the future of coding developer potential with GenAI
<p>Happy and productive developers are critical to delivering enterprise-grade software. At ServiceNow®, we offer a great developer experience by focusing on three things: enable, simplify, and equip. Join this session to learn how we empower our developers with ServiceNow Now Assist and Now LLM. With these powerful tools, our developers write scripts quickly with AI-generated code suggestions based on developer prompts and large language models — with a 38% code acceptance rate. Learn how to get started with Now Assist to improve developer efficiency — and reduce cost and complexity for the enterprise.</p>
Now on Now: How to get started with Citizen Development
<p>Suppose you're interested in helping your employees solve problems and collaborate on solutions using the ServiceNow<span style="font-size: 11.0pt;">®</span> platform. In that case, learn how to can start small with No-Code Apps, move on to Low Code with App Engine Studio, and manage our Citizen Developer program through best practices.</p>
Infusing design into your ServiceNow teams
<p>Get practical tips and examples for how to add design to your ServiceNow capabilities. Understand different team types, where design starts, and how it can integrate into your development lifecycle.</p>
How to transform your IT service management with a remote-first approach
IT departments are not only faced with the need to cut incident resolution times and costs, but also having to do so with a much more mobile and distributed workforce. Learn how customers are adopting a remote-first approach to their service desk and transforming their ITSM processes with ServiceNow® and TeamViewer’s remote support solutions. With deep insights into the root cause and continual process improvement, customers are able to modernize their IT service processes while enhancing endpoint security, improving the employee experience and achieving significant efficiencies and ROI.
Realize value faster with ServiceNow Impact
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, and curated content—all delivered in a personalized digital experience.</p>
How to accelerate ServiceNow adoption
<p>Understand your <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> capabilities with the Impact Capability Map and Product Adoption Roadmap. Gain insights into ServiceNow products and capabilities to enable strategic planning for maximum impact.</p>
How AWS and ServiceNow are helping customers use Generative AI to support future technology.
<p>In a fast changing world where generative AI holds immense potential and requires careful safeguarding, it is more important than ever for organizations to stay focused on solving business priorities. Organizations need a modern data and AI strategy in order to innovate rapidly with generative AI at scale. This session will provide an overview of use cases for generative AI; the approach to mobilizing and scaling business value; how to think holistically about data and AI; and considerations for technology, people, process, and mindset.</p>
Now on Now: Turning AI governance risk into reward with the AI Control Tower
<p>The race to establish AI rules and regulatory frameworks continues. Do you have the visibility and controls needed to meet the requirements of policymakers and corporate governance? Enter the AI Control Tower. Join this session and learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> used our Now Platform® to develop this end-to-end solution to review all AI models and success metrics across the enterprise. Don't lose sleep over sensitive data used in your AI models. Discover how to successfully manage and govern assets across the breadth of your enterprise with AI Control Tower.</p>
Now on Now: GenAI and C-suite Dashboards
<p>Can your execs view newsfeeds that display real-time OKR performance on mobile? Between meetings, can they see exactly what's happening with their operations, at a glance? Can they get answers from a virtual agent using simple English language interactions? At ServiceNow®, our execs would answer yes, yes, and yes to all three questions! In this session, we'll show you how we've equipped our C-suite with the critical business insights they need to make decisions that matter across every department. See first-hand how the Now Platform®, Platform Analytics, and GenAI work better together.</p>
Should you jump on the GenAI bandwagon now? It depends
<p>There's no debate about the value upside of GenAI - but is it the best investment right now? Join AI expert, Prabz Saimbhi, for an interactive discussion that may quell the pressure you're feeling to adopt GenAI. In short, Prabz will discuss other AI formats, including predictive intelligence, along with lesser-known prerequisites for generating interim business value while you continue to pursue your GenAI aspirations. Come with your questions - and leave with a logical POV on AI!</p>
Get faster ROI: Why AI is as much about experience as productivity
<p>Forget ROI, think ROX: Radical Customer Experience. Join this session as the presenters smash conventional notions and unlock the true potential of AI in ServiceNow<span style="font-size: 11.0pt;">®</span>. It's not just about efficiency, it's about transforming experiences that wow customers and drive exponential value. Learn real-world applications, innovative frameworks, and strategies for leveraging AI to enhance customer interaction, anticipate needs, and empower employees for unparalleled service.</p>
Proven AI protocols for optimizing the total experience
<p>If you're serious about putting AI to work, this roundtable is for you. Dave Wright, Chief Innovation Officer at ServiceNow®, will be joined by fellow AI experts at Thirdera and Cognizant to discuss how AI is optimizing growth, satisfaction, and continuous improvement. This is an opportunity to engage in a more in-depth dialog on solving common challenges and exploring the lesser-known capabilities of AI including emotional intelligence. Guided by practical insights stemming from real use case evidence, you'll discover how AI-driven transformation is no longer just a hypothetical.</p>
Embrace the LAZY - automate sophisticated reports & WOW nagging stakeholders
Float down the lazy river of automated ServiceNow® operational reporting! VividCharts offers in-platform slide decks and dashboards that refresh with live data, featuring expanded chart libraries and executive-ready aesthetic control. Learn how to accelerate the adoption of ServiceNow instance by drawing users back to the platform for better KPI visibility. Whether you’re a builder looking to get time back or an executive stakeholder who needs decision-driving information at a moment’s notice - experience the power of ServiceNow by serving up stunning data visualizations with VividCharts.
The transformational impact of wearable and augmented reality technologies
<p>As the world becomes more digitally connected, wearable, virtual and augmented reality technologies are quickly becoming an exciting part of our work lives. This Think Big session delves into the transformative impact of the metaverse and wearable devices, exploring not only their practical applications but also the ethical implications surrounding human transparency in an interconnected world, as well as how enterprises can broadly adopt wearable technologies while maintaining governance, control and compliance measures as well as cost effectiveness. Additionally, the session will touch on the gamification of infrastructure management, aiming to make it both informative and engaging, especially as the generational makeup of companies and customer bases evolve.</p>
IoT and GenAI accelerate value in retail
<p>A sneak-peek on how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> has re-platformed G2K's industry leading GenAI/IoT capabilities to accelerate value in retail and what industries and use cases will be next. Align video surveillance footage and IoT sensor data to context provided via the CMDB to parse the data noise to find actionable events for the ServiceNow platform to automate tasks/workflows and playbooks.</p>
Powerful integrated risk management with ServiceNow
<p>Risk management is a critical aspect of organizational success, and in today’s dynamic business landscape, it’s essential to have a comprehensive approach that integrates risk assessment, mitigation, and compliance. The ServiceNow® platform offers a powerful solution for achieving just that. Whether you’re a business leader, security professional, or IT expert, this event provides valuable insights into leveraging ServiceNow’s IRM capabilities.</p>
Zero Touch Mobility GPT: Powering next-gen device management with GenAI & NOW
<p>Experience the future of mobile device management with cutting-edge Generative AI. Discover how organizations are leveraging natural language conversations and omni-channel interfaces, coupled with hyper automation, to streamline support processes and drive productivity. Join this session for an exploration of AI-powered, device-agnostic use cases facilitated by Samsung SDS’s Zero Touch Mobility HAM-embedded scoped application. Learn how these innovative solutions address pressing support issues while optimizing costs and enhancing user experience. Embrace the evolution of mobile device support.</p>
How about driving transformation for disputes processes with ServiceNow and Visa
<p>There are a number of opportunities for driving transformation in the Disputes and Chargeback process. Lack of self serve tools leads to a complex dispute process with little transparency for the end customer. Volume surges and fraud attacks lead to increased losses and regulatory misses. Genpact has identified several opportunities to address these and other common challenges in the end to end disputes process. This session will focus on how a financial institution can leverage <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Disputes Management, built with Visa technology to drive improved productivity, regulatory compliance and customer experience.</p>
Empowering mobile-first transformation with Zero Touch Mobility & ServiceNow
<p>In an ever-evolving digital realm, Gen Z and augmented workers are shaping a Mobile Device Centric future. Explore the challenges of pivoting to Mobile First and how the Now Platform® and Samsung SDS's Zero Touch Mobility HAM-embedded app tackle them, driving productivity and cost savings. Join us to uncover transformative solutions for thriving in the mobile landscape.</p>
Enhancing mobile field work globally with Zero Touch Mobility
<p>A global outreach organization, managing a global volunteer force of 75,000 in over 100 countries, transitioned from BYOD to corporate-owned mobile devices to tackle connectivity challenges. Adopting Zero Touch Mobility (ZTM) streamlined device management from procurement to disposal, addressing inefficiencies in its manual, 18-step device process for 30,000 annual onboards. This move enhanced operational efficiency, ensuring volunteers stay focused on their mission. It elevated volunteer engagement and mission efficacy globally, marking a pivotal step in digital transformation.</p>
Distributed source code-driven development and deployment across your team
Join us to help shape our thinking on parallellizing your team workflow in developing applications and managing source code: from a new feature branch through automated prod deployments and everything in between! See a demo of an on-instance cloud development environment for developing Node.js-like scoped applications in JavaScript/TypeScript, building and deploying those applications, and trunk-based development in git source control. Ask us anything and share your thoughts with us to help craft the future of developing applications on the Now Platform!
Transformation of service desk operations by using ServiceNow agent chat
<p>Infosys collaborated with Cummins to revolutionize service desk operations by replacing existing agent chat tool with a ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> agent chat feature. By incorporating dynamic wait time calculation, auto routing based on language, skills and rollover criteria, queue manager functionality, and viewing restrictions based on agent discretion, the efficiency of service delivery enhanced significantly. Integration with Teams to streamline communication while utilizing automation features and dynamic translation have improved user interaction enabling cost reduction and enhanced productivity.</p>
Why ServiceNow applications need high-value financial data
<p>While ServiceNow® is rich in operational data, on its own it doesn’t provide the depth of financial information required by IT and finance leaders to effectively make timely decisions. In this session, learn how high-value financial data in ServiceNow improves decision making, increases the value of ServiceNow to all stakeholders and delivers faster time to value. Most importantly, discover how to bring high-value financial data to ServiceNow instance and make it available across ServiceNow applications including SPM, APM, ITOM and more.</p>
Explore TCS industry solutions and best practices on ServiceNow
<p>Ask the professionals about how TCS' innovative offerings, powered by ServiceNow®, are revolutionizing enterprise transformation. Join us to explore agile business solutions tailored for diverse industry verticals and enterprise functions, designed to propel your transformation journey forward. Gain insights into adopting industry best practices, empowering your organization to gain a competitive edge in today's dynamic landscape.</p>
Now on Now: How are we ensuring security, privacy, and compliance using GenAI
<p>Attend this demo to learn best security, privacy, and compliance practices as intelligence permeates day-to-day activities. </p>
Utilities Connections Management
Coforge Connections Management Solution for Water bodies leverages CSM and FSM features for managing water and wastewater connection requests from home & commercial property owners & architects. This is a unified solution with integration to technologies like Maps, Payment gateways, CTI and Street works to automate complex processes. The solution provides: Unique portal curated for Utility customers to raise requests Process Automation Design and Playbook provides better UI for agents using LCNC functionality. Real-time dashboard that provides insights on requests, installations, and cases.
Accelerate value with low code app modernization
<p>Still running the enterprise on old school applications? Today’s innovations happen on low code. Discover how modernizing applications with ServiceNow® low code can unlock greater efficiency, agility, scalability, and increase speed – while enabling the newest capabilities around gen AI – so you can become a formidable force in your industry. #Partner Innovation Zone</p>
How CommonSpirit Health uses ServiceNow Impact to accelerate the adoption of SPM
Learn how CommonSpirit uses ServiceNow® Impact to increase and accelerate the adoption of their ServiceNow investments. Join this session to hear about how CommonSpirit is leveraging advisory sessions and accelerators to drive outcomes and execute faster.
How New York City Health + Hospitals uses ServiceNow Impact to drive change
Learn how ServiceNow® Impact helped New York City Health + Hospitals establish an executive governance board, which gives them a platform for key players to have their voices heard. With the use of accelerators and advisory sessions, it was able to assess areas of improvement in existing processes and quickly lay the groundwork for new features. After beginning to use Impact, the company rolled out Service Operations Workspace, AI Search, and now have a Virtual Agent pilot in production.
Proof that human-centered design results in a better experience
<p>Join this session to learn why a people-first design approach really matters. This session will specifically focus on client outcomes to highlight how this unique methodology adds value compared to traditional UX implementations. Not only will you see how your peers are creating a unified workforce via personalized communications, AI-powered capabilities, and intuitive global navigation; but, more importantly, you'll see how they're measuring the value of their UX investments via cost reductions, request automation, and adoption.</p>
Optimize technology spend and mitigate risk with SPM, APM and ITAM
Every organization has an optimization or rationalization initiative to reduce their cost and minimize their risk, the challenge is to identify what to optimize and then deliver on those decisions. In this session, We’ll explore how both enterprise architects and enterprise asset managers can use ServiceNow Strategic Portfolio Management, Application Portfolio Management, and IT Asset Management on a single platform to optimize technology spend and mitigate risk.
How to plan your Gen AI initiative with SPM
From enhancing creativity to optimizing efficiency, the promise of generative AI is captivating decision-makers across industries. To ensure generative AI initiatives fulfill their potential to create substantial value, having a robust planning tool is crucial. Come join us to discover how Strategic Portfolio Management (SPM) can be utilized (and why it's essential!) to establish a solid strategy for prioritizing, managing, executing, and monitoring the value generated by your Generative AI efforts.
Learn how to unlock the value of ServiceNow on the Microsoft Cloud in a live Q&A
The possibilities are endless when you bring your ServiceNow® together with the Microsoft Cloud. Join the upcoming live session to learn how you can benefit from tighter integrations between ServiceNow and Microsoft – like powering productivity with Now Assist and M365! After a brief presentation, we’ll open the floor for a Q&A with a ServiceNow expert. Take a deeper dive into opportunities to use capabilities like generative AI to streamline workflows, enable smarter experiences, and ultimately drive greater value for your organization.
Operational Resilience
<p>ANZ Bank is rolling out an extensive risk program empowered by ServiceNow®'s enterprise risk module. Join this session to hear how ServiceNow is empowering ANZ Bank to get operational resilience with CPS230. See a real time end-to-end view of the Bank's services and controls that support customer services including an integrated view of ANZ Bank's risk posture across multiple risk themes and controls which feed on live technology components in the system as key health indicators. </p>
Simplify sourcing and procurement requests with ServiceNow
Welcome to our hands-on lab dedicated to mastering the intake process with the Sourcing and Procurement Operations product! In this session, we'll guide you through the essential steps for creating procurement cases, sourcing requests, and purchase requisitions. Whether you're new to our platform or seeking to enhance your skills, join us for an interactive journey that will empower you to efficiently navigate and utilize these crucial functionalities.
Streamline the work of procurement with Sourcing and Procurement Operations
<p>Make it easier for employees to request the goods and services needed to get their jobs done with ServiceNow® Sourcing and Procurement Operations. Learn how to increase spend under management to save money and achieve procurement goals. Understand how to streamline procurement request and purchase order creation to make it easier for employees to follow the process. See how to utilize capabilities of the Now Platform® – from workspaces to workflows - to make it easier for procurement professionals to make better decisions, faster.</p>
Transforming Procurement with GenAI
<p>Transforming Procurement with GenAI.</p>
Transforming Procurement with GenAI
<p>Transforming Procurement with GenAI.</p>
Now on Now: Empower a connected employee experience with one platform
<p>Imagine a world where we truly serve our employees — and where our functions deliver services to our people when, where, and how they are ready to receive them. What a human-centered world this would be! Meet MyServiceNow: the one place for all employees to get what they need for every role. In this session, we'll share how ServiceNow® is using our technology to boost creativity and productivity, strengthen culture, and grow employee skill sets. Learn how leveraging the platform that integrates GenAI and machine learning helps our employees do their jobs — and downright delights them.</p>
Now on Now: Get started with an AI enabled connected experience for employees
<p>See how <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>is using AI and a hyper-personalization in portal and mobile to elevate the employee experience.</p>
Reimagining and accelerating the service life cycle as a TechCo
<p>Discover Prodapt’s unique offering with <span style="font-size: 11.0pt;">ServiceNow® </span> for automating the end-to-end service lifecycle from rollout to management, with cutting-edge product, service and resource models. Our TechCo Toolkit accelerates OSS transformation by automating service provisioning, providing deeper observability, and improving inventory accuracy.</p>
Banking Spotlight: How Truist balances innovation and regulatory compliance
<p>In today's banking landscape, Business Transformation accelerates growth and heightens the importance of achieving regulatory compliance. Truist has embraced this philosophy throughout its evolution, from successfully navigating the complexities of a major merger to becoming a top 10 commercial bank. Join Laurén Robbins To, VP, Financial Services Industry Go-To-Market at ServiceNow®, and Truist’s Beth Johnson, EVP, Enterprise Technology to learn how Truist fosters a culture of innovation across key business areas, while continuously strengthening their regulatory compliance program.</p>
The messy middle: Navigating the mundane parts of your ITSM transformation
You are excited about a new solution that will help you increase productivity and improve agent and employee experiences. You wish you could jump in and start implementing it, but you are facing many processes and stakeholders - from procurement, to risk and security, to staffing, and more. Join this facilitated roundtable discussion to share your challenges, ideas and solutions with peers and experts, and leave with a renewed energy for managing the complexities of your ITSM transformation.
Improve outdated legacy tools with ServiceNow: Leveraging AI and automation
Service management transformation is a complex and challenging process that requires a holistic and systemic approach to address the organizational issues and barriers that may arise. In this session, learn how to use Kyndryl Services and ServiceNow® AI and automation capabilities in transforming service management in the organizations like yours. Hear from real-world examples of other leading organizations that have successfully leveraged Kyndryl to optimize its IT operations, reduce costs, improve quality and enhance user experience.
Experience mapping for non-UXers
<p>Interested in understanding and improving the experience for end users but don't have the resources to conduct a formal journey mapping research project? Learn how to leverage existing knowledge about end users to surface insights into user journeys, pain points, and opportunities for improvement. Gain practical skills to help craft exceptional user experiences and provide measurable business value.</p>
Unveiling Insights! Exclusive Peek Inside the ServiceNow Community
<p>Discover the insights unearthed from the 2024 Annual ServiceNow® survey, a comprehensive exploration into the state of our ServiceNow Community. Delve into the investigation of industry benchmarks, team composition, career trajectories, tool utilization, and skill sets. Through thorough analysis of responses spanning a diverse spectrum of Now Platform® users, gain valuable insights into the prevailing trends, challenges, and opportunities within the dynamic tech landscape. Don't miss this session as we unpack the implications of these findings for individual developers, teams, and organizations navigating the ever-evolving realm of software development.</p>
Now on Now: The Multi-LLM Enterprise: A Symphony of Specialized Skills
<p>As organizations increasingly adopt artificial intelligence (AI) technologies, the utilization of LLMs has emerged as a powerful tool for revolutionizing workflows and decision-making processes. The future enterprise won't rely on a single LLM. Instead, it will likely leverage a suite of specialized LLMs, each chosen for its ability to tackle a specific task. This symphony of models will require careful orchestration, but the rewards will be immense – increased efficiency, improved decision-making, and a new era of data-driven innovation. Future of enterprise automation lies in Large Action Models (LAMs). These next-generation AI models combine the power of LLMs with the ability to execute tasks in the real world. Join us for an insight discussion where we share some of the experiments we are doing internally and that will spur some thought provoking conversation.</p>
Auto insurer drives a smoother employee experience
<p>USAA had a mission: to deliver an employee experience that improves engagement and supports employees. They teamed with KPMG to implement ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> HRSD alongside workday to accomplish their objective, effectively modernizing and digitizing their HR function. Join this session to gain insight into the approach that made USAA’s mission a success.</p>
Unlocking value from next-gen managed services with WSP
<p style=""><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 9.0pt;"><span style="font-family: Verdana , sans-serif;">Challenging market conditions and siloed operations across enterprise functions have caused a lack of agility and loss of productivity for organizations. Join this session to learn how WSP is accelerating a transformation agenda with the help of next-generation managed services. Discover how the organization is unlocking new value from the strategic technology enhancements and ongoing advisory and analytics they receive by successfully outsourcing operations, cyber & risk, and supply chain services, to name a few.</span></span></span></span></span></p> <p style=""><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"> </span></span></span></p>
Put AI to work for Risk and Compliance
<p>Join us to discovery the AI capabilities available to you in our ServiceNow IRM product to improve efficiency and collaboration.</p>
Using Dashboard Insights to drive better outcomes: A view from the customer
The UK Home Office is one of the great departments of state with its mission to secure the United Kingdom's borders and protect its citizens. We’ll look how the Home Office’s approach to evolving its IT service management capability is providing insightful dashboards from the CIO to the border force officer on the front line and how it is starting to drive improved identification of IT issues and an independent view of service performance across over 700 different business systems.
Use AI to boost agent Performance with NOW assist and speech analytics
<p>48% of consumers are highly concerned AI will reduce access to live human beings and negatively impact the customer experience. But what if AI could improve customer engagements and outcomes by enhancing live agents? Join this session to discover how GenAI is re-inventing the contact center with agent-centric capabilities designed to reduce manual tasks, improve speed of services, and deliver AI-powered insights into the quality of customer interactions at scale.</p>
Getting started on your Knowledge Management generative AI journey
In this session, learn why capturing customer context is key to drafting quality knowledge articles with Now Assist in Knowledge. Presenters will discuss the importance of a foundational governance process to prepare an organization for when agents are drafting articles with generative AI. This session will include a demo of Now Assist in Knowledge Management, roadmap, and time for Q&A/feedback.
Now on Now: Leveraging the power of the ServiceNow platform to hypercharge ERP
<p>Whether you have an aging ERP, are already on a SaaS ERP, have multiple ERP systems, or all the above—there is massive value to be gleaned by combining ServiceNow® with ERP. In this session, we’ll share our firsthand experience with bringing a workflow approach to ERP. Learn how we’re improving cash flow, reducing operational risk, and accelerating time to value using key ServiceNow technologies (low code, robotic process automation, process mining, generative AI, etc.).</p>
Now on Now: How we activate a clean core ERP strategy
<p>We’ve all heard about a clean core ERP strategy by now... but how do you walk that path and what are the milestones? Join us for a conversation about architecture, enablement, upgrade management, and how we at ServiceNow® maintain a clean core. We’ll share our criteria for ERP vs. ServiceNow decisions, demos of what it looks like in practice, and several high-value use cases you can emulate and benchmark against.</p>
Now on Now: How to get started with Automated Test Framework
<p>Attend this session to explore Automated Test Framework (ATF) to learn how to integrate with Test Management and unleash the power of Cloud Runner for effortless and stress-free test execution.</p>
Now on Now: How to increase code quality with GenAI and Test Automation
<p><span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>is increasing Developer Productivity in areas such as testing using Automated Test Frameworks plus a Gen AI-powered tool called Test Assist. Join this demo to see how to can achieve better platform stability and user satisfaction by shifting focus to the left.</p>
Now on Now: Learn about how ServiceNow upgrades it's own instance
<p>Find out how, with more than 90% test automation, ServiceNow<span style="font-size: 11.0pt;">®</span> has reduced effort by more than 80% for upgrades, ultimately giving teams peace of mind for upgrades.</p>
Your platform accelerated: How xtype customers achieve 5x delivery
Organizations leveraging ServiceNow® seek ways to deliver faster and realize the total value of their investment. Attendees will gain real-world insights into how xtype products transform how ServiceNow professionals work with and deliver on the Now Platform®. Key takeaways from this session include: Time to value: How long it takes to install and gain value with xtype products. Real-World outcomes: Learn the implications and outcomes of delivering on the Now Platform at speed with safety Best practices: How best to use xtype products to ensure transformative results.
Getting Started on the Right Track with Your ServiceNow Journey
<p>Embark on your ServiceNow journey with confidence! This breakout session is designed to simplify your initial steps. You'll discover the wealth of ServiceNow resources at your fingertips and learn how to maximize their potential. Our experts will guide you through essential next steps for a successful start. Let's set you on the path to ServiceNow success!</p>
360 Exchange: High five strategies for smoother upgrades
Embarking on a ServiceNow upgrade journey can be daunting, but it doesn’t have to be. Join us for an insightful discussion where we’ll share five high-impact strategies to streamline your ServiceNow upgrades and ensure a smooth transition to the latest version. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Implementation & Rollout Strategies for IT Services Management
Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today! Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Welcome to ServiceNow: Get started on the right track
Are you a new ServiceNow customer? Then this one’s for you! Join us for an engaging roundtable discussion where we’ll explore the essentials of getting started with ServiceNow. Get practical insights and best practices to facilitate a seamless transition and maximize the value of your ServiceNow investment. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Now Assist for ITSM (powered by GenAI)
<p>The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.</p>
Digital Employee Experience (DEX) for IT Service Operations
Digital employee experience is becoming the linchpin of modern workplaces, influencing engagement, productivity, and retention. Organizations must navigate challenges like technical complexity and cultural change while striving to provide user-friendly tools and personalized interactions. Attend this session to learn that as the digital landscape continues to evolve, maintaining an optimal DEX becomes essential.
Minutes matter: Major Incident Management with ITSM
<p>Major incidents disrupt services, operations, and productivity. In this presentation, we will show how you can quickly restore services, increase incident deflection and help agents work more efficiently with a tailored user interface and AI-powered insights.</p>
Now Assist for ITSM (powered by GenAI)
The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.
Now Assist for ITSM (powered by GenAI)
Our platform, AI expertise and customer first mindset, enables us to seamlessly weave Generative AI into our applications and workflows. See Now Assist in action for ITSM.
Illuminating the path ahead for GBS: A fireside chat with Deborah Kops
Join leading Global Business Services (GBS) advisor, Deborah Kops, in a conversation about the future of the industry. Join this session to hear about the headwinds, tailwinds, key considerations and watch-outs for shared services organizations at all stages of maturity.
Driving GenAI at scale with ServiceNow
Laptop required: GenAI on the ServiceNow® platform provides transformative capabilities for companies, enhancing customer success and streamlining operations. Attendees will learn about GenAI principles, ethics, and standards, delve into use cases like Case Summarization, Flow Designer, and Text-to-Code, and explore the Admin experience for skill customization. The session includes a hands-on lab for practicing Now Assist activation and configuration with the goal of optimizing the user experience and business processes.
Creator Keynote: Automating every corner of the business with GenAI
<p>Business process efficiency and great experiences are the new competitive battleground. To win, we analyze and improve legacy processes with a powerful new weapon: GenAI. Learn how industry disruptors and AI innovators like Accenture's Rajendra Prasad (Global CIO) and Banco do Brasil's Neudson Freitas (Executive Director) are empowering people of all skillsets to create unique, intelligent workflows that automate every corner of the business with measurable ROI.</p>
Embracing DIY Automation with Banco do Brasil
<p>In today's dynamic technological landscape, businesses face the challenge of adapting to ever-evolving processes and customer demands. Banco do Brasil, a leading financial institution in Latin America, recognizes the transformative power of automation and its potential to streamline operations, enhance efficiency, and drive innovation. Embracing this vision, Banco do Brasil proudly presents its groundbreaking initiative: Do It Yourself Automation (DIY Automation).</p>
Retail & Hospitality Roundtable: Embracing Technology & Innovation for Success with Schwarz Group
<p>Retailers today face a multitude of challenges, ranging from evolving consumer behaviors to technological disruptions. Join us for this unique Retail & Hospitality Roundtable discussion where we’ll hear from one of our largest Retail customers, Schwarz Group, share their perspectives on the Retail industry and how ServiceNow is helping transform their business. We’ll then shift into roundtable discussions on the latest trends, challenges, and opportunities shaping the industry, with a particular focus on the transformative role of technology especially Artificial Intelligence (AI). Don't miss out on this unparalleled opportunity to glean insights, forge connections, and chart the course towards retail success.</p>
How Edward Jones uses ServiceNow Impact to accelerate digital transformation
Facing challenges with technical debt and performance issues, Edward Jones used ServiceNow® Impact to identify and resolve key issues—and implemented proactive monitoring with Instance Observer. By embracing Impact accelerators and strategic guidance from the Impact squad, Edward Jones improved platform health and increased the maturity of their governance and operational processes—helping them accelerate adoption and increase the return on its ServiceNow investment.
MVPs tell all: Building expert reputation through community contributions
<p>Learn from highly recognized & respected <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> MVPs on what it takes to elevate community impact, reputation, and expertise by creating valuable content.</p>
Now on Now: Using GenAI and Now Assist for Security Operations
<p>Find out how Security Operations is leveraging Gen AI to automate threat analysis and provide context for the response including prioritizing alerts for faster incident responses.</p>
Now on Now: Using GenAI and Now Assist for ITOM
<p>Find out how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® is</span></span></span></span> enabling IT Operations Management with Now Assist.</p>
Now on Now: Using GenAI and Now Assist for IT Support Agents
<p>Find out how <span style="font-size: 11.0pt;"><span style="">ServiceNow® is</span></span> setting up Now Assist for ITSM to increase productivity across the enterprise. See how agents are able to quickly summarize incidents, generate resolution notes and even create KB articles with a few simple clicks.</p>
Now on Now: How to govern and manage a CMDB
<p>Attend this demo to learn best practices around governing and managing a vast CMDB to maintain a healthy and useful tool for driving risk assessments and performing impact analysis.</p>
Responding to incidents with Service Operations Workspace
<p>Siloed IT services and operations result in friction and higher cost of operations. With the Service Operations Workspace, an ITSM application, Service Agents and Operators can see the full picture of all incidents, problems, changes, and alerts to predict and resolve service degradation. Teams can improve service availability with instant problem identification, collaboration, and resolution.</p>
Navigating cost in the cloud era - Driving accountability through FinOps
As cloud services become the backbone of digital operations, many organizations struggle to manage cloud costs efficiently. Pilot Travel Center is on a journey to adopt FinOps practices at scale. The company is building a practice of automated cost allocation and automating its way to creating cloud cost visibility for business units, tying cloud costs to delivered business value. In this session, learn about Pilot Travel Center's FinOps journey, how its accelerating cloud initiatives, and wins in cost savings. This session will include Pilot Travel Center's roadmap for the future.
Modernize enterprise asset management with a cloud-based solution
<p>According to Forrester, over 50% of global software decision-makers are unsatisfied with or are looking to replace their current enterprise asset management (EAM) software. In this session, learn how a cloud-based EAM solution can help an organization overcome common challenges associated with on-premise tools and unlock new possibilities for efficient and effective management of your company’s physical business assets.</p>
Roundtable: Confidently modernize and rationalize apps while reducing costs
You’ve embarked on your cloud journey, but you’re struggling to decide whether to invest in, migrate, maintain, or retire applications. Are you saddled with increased cloud, software, and hardware costs due to duplicate, redundant or outdated apps? Are you able to align your cloud initiatives with business goals? Join ServiceNow customers, thought leaders, and product leaders to discuss how to plan app modernization, retire legacy systems, and maximize the value of your cloud investments effectively with SPM, APM, and ITAM.
Infosys Live Operations - Using an AI first approach to monetize data, Uplift revenue and deliver customer delight
<p>Infosys Live Operations is a smart platform for process excellence and deeper employee and customer engagement. It is a ‘system of systems’ that seamlessly integrates with legacy and digital environments to simplify operations by rationalizing applications and optimizing the technology stack. Auto-discovery capability of the Infosys platform automatically executes events and activities, eliminating the need for permutation configuration of systems for every new occurrence in real-time production workflows. Further, reference data for all levels of activities and events needs to be defined only once, and not for every occurrence in a process or workflow.</p>
Accessibility on the Now Platform
<p>Ensuring the Now Platform® is truly inclusive has always been a priority for ServiceNow® and digital accessibility plays a key role in that journey. Attend this session to hear insights into an accessibility journey including showcasing multiple new features including: new keyboard shortcuts, forced colors, reflow, invisible controls, keyboard truncation, accessibility checker for Theme Builder, mobile dark theme, mobile text resizing, and more.</p>
Unlocking the Power of Gen AI: A Conversational Journey
<p>Mark your agenda to attend CDW’s Ask the Pro session as Certified Master Architect, Kelli Hoeppner, guides you through an insightful exploration of ServiceNow® AI features. Remove the mystique around AI and start creating a strategy! This session will be conversational and driven by audience questions. Regardless of your role, bring a question to ask on topics ranging from platform governance, operating models, process, and technology. Discover how AI is transforming work and what you can do to join the AI revolution!</p>
Plan, Scale, and Operate in the Cloud with ServiceNow’s unified cloud solutions
ServiceNow provides the platform to accelerate cloud transformation in hybrid and cloud-native environments with application modernization planning, software delivery pipeline automation, and service resilience and security—all while reducing complexity. See how to eliminate cloud uncertainties with automation and accelerate innovation. Featuring Now Assist for ITOM, Enterprise Architecture Workspace, Strategic Planning Workspace, Cloud Cost Simulator, Cloud Services Catalog, Service Operations Workspace, Cloud Visibility and Observability, Vulnerability Management, & Cloud Cost Management.
Now on Now: Lets collaborate! Responding to a Major Security Incident from the virtual war room
<p>After declaring a Major Security Incident, the clock never stops. Gaining insights, tight collaboration and response is paramount across functional teams involved in order to eradicate the threat. Using Major Security Incident Response (MSIM) along with integrations with Microsoft tools helps with a clean communications channel. No matter where your organization is located, let ServiceNow® share our experience managing a virtual SOC globally seamlessly with the help of MSIM during a critical incident. </p>
How C Spire is leveraging ServiceNow Impact for their implementation journey
<p>Hear how C Spire, a technology and telecommunications company, has navigated its journey with ServiceNow®—and how it used ServiceNow Impact to accelerate the time to value of their investment. C Spire will share its roadmap and examples of how ServiceNow Impact has guided its decision-making with proactive recommendations, access to experts, platform health tools, and more.</p>
Bridging data and design: Fall in love with metrics that lead to innovation
<p>Laptop required in this session.</p> <p>Leverage the power of the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> User Experience Analytics, and get ready to boost the value of your product. Use it as a catalyst for UX optimisation that will enhance user interactions and help you to see your product by your user’s lens. In this session you will learn how to leverage data-informed decisions to improve experiences, define your organisation's strategy, and increase user satisfaction by using metrics as baseline. As a take away, you will be equipped with enablement material to start using and sharing with your teams.</p>
Now on Now: Sell more, click less with a Connected Sales Experience
<p>Join us as we share how we put AI to work in our own platform to create a connected and personalized workflow for our go-to-market organization. We surface guided actions and predictive insights, including marketing and competitor intelligence, engagement history, and more - all in one seamless experience. A better experience for our sales organization translates to a better experience for our customers - it’s a win for everyone.</p>
Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story
<p>ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, learn how we use the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.</p>
Now on Now: How ServiceNow got started with Now Assist in 30 days
<p>See how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> teams implemented Now Assist and rapidly expanded across multiple use cases to help all users, regardless of role, boost productivity intelligently.</p>
Now on Now: How to get started with AI Search
<p>Find out how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® is</span></span></span></span> enabling our users to find the correct information quicker than ever with AI Search.</p>
Bring ServiceNow to life in your iOS app! A beginner's guide to the Mobile SDK
Does your company have a custom iOS application and you're wondering how it can access ServiceNow® data & workflows? Do you want to build one but don't know what's possible/where to start? See first-hand in this lab how the Mobile SDK accelerates iOS app development by building an app from scratch – no prior iOS development experience required! Create the experience you want, natively in your own app. NOTE: macOS laptop required to follow this lab. Due to file size, install Apple Xcode + iOS simulator runtime prior to attending. You can watch presenters perform the lab on stage if unable to.
Product Roadmap: What’s new in Asset Management (ITAM and EAM)
IT and enterprise asset management play key roles in delivering outstanding services, reducing costs, and mitigating risk—some of today’s most critical C-level concerns. Discover what’s new across ServiceNow® Asset Management for software, hardware, cloud, and enterprise assets. Learn about the optimized workflows and platform solutions that enhance strategic position, showcase value, and improve user experience. See where our solutions can unlock value across HR, security, risk, portfolio management, field service management, FinOps, ESG, and more. Plus, get a sneak peek into what’s coming.
360 Exchange: Implementing hardware and software asset management
<p>Through real-world examples and practical demonstrations, discover how to successfully implement and roll out strategies for HAM and SAM. Learn practical experience derived from numerous implementations over the years. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow® experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
Circle K Fuels Success with One Platform for FM
<p>Store experience is table stakes in convenience retail. But how can you not just meet expectations, but exceed them? In this session, hear about Circle K’s one platform approach to standardizing critical IT & Facilities Management processes across 1000s of stores to help deliver great customer service. Discover how disparate business units were able to consolidate and automate procedures through their ServiceNow instance, eliminating duplication of users, data, and licenses and gain insight into the smart use of Machine Learning and AI.</p>
Now on Now: How AI Search transformed user experience and increased self-service through case avoidance
<p>This presentation delves into the impact of AI-powered search on user experience, particularly in enhancing self-service and minimizing case escalation. Through real-world examples and data-driven insights, we explore how AI search algorithms have streamlined navigation, empowered users to find solutions independently, and significantly reduced the need for support cases. Join this session to uncover the transformative potential of AI in user service.</p>
Elevating GoDaddy's onboarding and security: A seamless transformation journey
<p>Discover how GoDaddy revolutionized its onboarding and access control processes, turning a manual, ticket-based system into a streamlined, automated operation. The integrated Alert Enterprise and ServiceNow® solution not only simplified the badge and building access but also enhanced security compliance and audit workflows. By integrating directly with existing Physical Security Systems and utilizing the Workplace Access and Security app, GoDaddy reduced manual workloads, improved operational efficiency, and delivered a seamless user experience. Join this session to explore this digital transformation.</p>
Demo: Fast-track dispute resolution with ServiceNow and Visa
<p>Managing card disputes in financial services is often complicated, time consuming, and costly. Join this demo to learn about <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> and Visa's new solution for faster, cost-effective dispute resolution. ServiceNow Disputes Management, Built with Visa, features decision-making automation, Gen AI, pre-configured integrations with Visa guidelines, and embedded rules and SLA requirements so your financial institution can deliver frictionless cardholder service, reduced contact center volumes, seamless compliance, and much more.</p>
Transforming Workflow Automation with ServiceNow's latest innovations
<p>Embark on an enriching exploration of the cutting-edge world of Workflow Automation on the Now Platform®. Join this session to learn about the glittering diamonds and hidden gems within recent and upcoming releases, enhancing the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> workflow experience. From refined UX and intuitive visual process design to thrilling AI innovations, this session serves as your exclusive pass to seamlessly transforming workflows into an agile powerhouse of efficiency and excellence.</p>
Future of source code, scripting, and development frameworks on the Now Platform
Want to learn how to modularize your code base in organized reusable blocks, import third party JavaScript utility libraries like Lodash to simplify scripting, and glimpse into the future of source code and scripting? Join us for a deep dive on Modular JavaScript with import/export syntax and loading third party libraries from Node Package Manager into ECMAScript Modules for use across your applications! We'll also discuss what's coming to enable you to author applications in TypeScript and JavaScript like you would in node.js applications with an overview of upcoming platform features.
ServiceNow Vault exclusive access: Elevate your security game
Step into the realm of elite security with ServiceNow® Vault – a session designed for those who seek more than basic compliance. Discover high-impact use cases across all ServiceNow Workflows and compelling customer stories that demonstrate how Vault not only meets but exceeds security needs. Engage with the top customer concerns as addressed by the Office of the CISO, and get a privileged preview into our product roadmap. This is a chance to not just learn but lead in the security space – a must-attend for anyone ready to elevate their security game in order to unblock new Workflows.
Am I doing it right? Security in YOUR instance
<p>Come learn about several core security best practices and common use cases. The session covers how to solve various security challenges using out of the box tools embedded into the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span>. Leave feeling more confident about the tools available to you and what types of use cases they can be used for.</p>
Product roadmap: Cloud-enabled digital transformation
<p>Supercharge your cloud-first strategy with ServiceNow’s unified cloud solutions that enable you to remove operational roadblocks and accelerate the move to the cloud with automation, compliance standards, and complete cloud cost transparency. Join Cloud Solutions Product Management for a roadmap session to learn about all of the exciting capabilities that will help you plan, scale, and operate in the cloud.</p>
Roundtable: Peer discussion to learn how to get more from ITOM Visibility
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices and goals related to ITOM Visibility. Topics can include Discovery (both agent and agentless), machine learning Service Mapping, TLS Certificate Management, Firewall Audits and Reporting, Service Graph Connectors, Agent Client Collector, and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility.</p>
Now Assist-powered self service
ServiceNow® has super charged self service experiences with generative AI capabilities. Learn how to leverage Now Assist in any channel such as portals, mobile or collaboration tools (e.g. Microsoft Teams) to meet requestors where they are. Understand ServiceNow's vision for self service and how this is transforming traditional experiences such as search and Virtual Agent. Learn how to take advantage of Now Assist to quickly deploy generative AI experiences across catalog, knowledge, and any custom workflow serving requestors.
Press continue for excellence: How developers elevate Gen AI-generated flows
<p>Keep the game going and press "Continue for Excellence" in the world of Flow Designer! While Gen AI gets the adventure started, it's the human touch that takes your flows to the next level. Join this session to explore how human developers can add their unique magic to Gen AI-created workflows. Learn strategies and best practices to customize, optimize, and perfect these flows, ensuring they perfectly match an organization's unique needs. Unleash creativity and master the art of blending human ingenuity with the magic of AI automation!</p>
Designing Apps: A practical guide to thinking like a developer
<p>This lab focuses on guiding you through the practical aspects of designing and building Applications within the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform while employing leading practices. Engage in interactive exercises to develop an in-depth understanding of the App creation process, from conceptualization to implementation, using hands-on experience and real-world scenarios. Walk away from this session armed with the knowledge and tools you need to build robust applications.</p>
Accelerating development with GenerativeAI tools
<p>Unlock your developer potential in ServiceNow using Now Assist for Creator! This session is designed for developers, process owners, and architects eager to understand how to revolutionize their workflow with AI. Experience firsthand how Now Assist for Creator elevates application development, crafting automated, user-centric solutions. Get hands-on with the latest Now Assist for Creator tools to increase development velocity and speed time to value. </p>
Now on Now: Find out how CSDM underpins how we work at ServiceNow
<p>By leveraging the Common Services Data Model (CSDM), the <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Digital Transformation team can seamlessly address incidents and develop new functionalities without reconsidering our enterprise data model. This approach allows us to work smarter and faster through Generative AI. The CSDM framework offers prescriptive guidance for building out our CMDB, facilitating the integration of applications across domains. Join this session to discover how ServiceNow relies on the foundational CSDM daily to enhance productivity with peace of mind.</p>
Now on Now: Implement Predictive Intelligence to route incidents and cases to the right groups
<p>The Predictive Intelligence classification framework enables you to utilize machine-learning algorithms to establish categorical field values during record creation. Explore the out-of-the-box classification solutions available to predict the correct Service or relevant assignment group based on the incident description. This functionality will allow the system to automatically assign and route your incidents or cases to appropriate fulfiller groups.</p>
Solving procurement’s agility challenge
<p>Too many procurement organizations today are operating in an exceedingly reactive mode. Business partners and employees are frustrated by slow turnaround times, lack of transparency, manual processes. Procurement functions must invest in becoming more agile to keep up with increasing business demands and proactively meet the needs of employees and suppliers alike. Learn how Source-to-Pay Operations can help you enable collaboration between functions, automate and streamline processes from sourcing through accounts payable, reduce end-to-end cycle time, and support a simplified user experience.</p>
Generative AI for ITSM: SNUG program
<p>Join a discussion about how Generative AI can supercharge your IT processes, automate complex tasks, and align technology with your business goals.</p>
Global Business Services Roundtable Discussion: Optimize on a single platform
Discuss best practices and experiences with peers leveraging ServiceNow® to connect people, process and technology at scale to optimize Shared Services and Global Business Services. Share ideas on how to better manage and improve services through a single pane of glass, drive automation across value streams such as Source-to-Pay, Hire-to-Retire and Lead-to-Cash and provide a single digital experiences for all users, be they employees, suppliers or customers.
Now on Now: Bringing AI & GenAI to every corner of ServiceNow using the Now Platform
<p>AI and GenAI is everywhere...but how many companies use it across their entire enterprise? ServiceNow® does! In this session, see how we rapidly deploy our own AI solutions and experiences to help developers, employees, customers, partners, and sellers work faster and more efficiently. We'll dig into 20+ GenAI use cases we put into production at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow</span></span></span></span> in 6 months (all powered by Now Assist). See how we're creating consumer-grade user experiences for every employee using our own AI Search and Virtual Agent products internally, along with the business impact we've seen so far.</p>
Now on Now: How to ensure security, privacy, and compliance using Gen AI
<p>Attend this demo to learn best security, privacy, and compliance practices as intelligence permeates day-to-day activities. </p>
Revolutionize The Ordering Experience with GenAI-Powered Conversational Catalogs
Want to take your ordering experience to the next level? Look no further than GenAI-powered conversational catalogs! Join us in this session to learn how to enable dynamic and engaging catalog-based conversations with your virtual agent. In addition, we'll show you how to use multi-turn ordering to create a seamless and personalized experience for your customers. Don't miss out on the opportunity to transform your ordering process and increase customer satisfaction!
ServiceNow Veterans Connected in Tech Meetup
<p>Get ready for a 30-minute power session with our new Veterans' Connected in Tech Group, led by other veterans at ServiceNow. You'll have an opportunity to network, learn, and share your experiences with other veterans in the ServiceNow Community.</p>
360 Exchange:Maximizing Gen AI Power Virtual Agent, Employee Center & Now Assist
Are you ready to take your ServiceNow experience to the next level? Join us to dive deep into the advanced capabilities of Virtual Agent, Employee Center, and Now Assist (powered by Gen AI). Whether you’re an IT professional, business leader, or developer, this session is your roadmap to implementation success. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
GEN AI Demystified: Your Grandma's Guide to Understanding the Tech Wizardry
Delve into the fundamental principles of AI and its relevance in various industries, providing a comprehensive overview for non-technical professionals seeking to understand its potential.
I'm a Gen A.I. In A Bottle" - How to unlock Gen AI for your platform
<p>How to unlock Gen AI for your platform. Other ways to leverage Gen AI outside of just "VA Chat" and Now Assist. Give the developer the option to use Gen AI features throughout the platform.</p>
ITOM Roadmap - Using AI to empower digital transformation and time to value
Learn how ServiceNow® current capabilities and roadmap vision help IT teams break down challenges to achieve incredible results. ITOM experts will cover topics including GenAI with Now Assist for ITOM, AIOps, ML-based service mapping, automated cloud and hybrid discovery, and new capabilities to accelerate cloud adoption!
Simplify supplier engagement for faster invoice processing and better cash flow
Learn how to can extend digital workflows beyond the walls of an enterprise to speed accounts payable processes. From invoice receipt and ingestion through matching and exception management, understand how ServiceNow® can help ensure vendors are paid accurately and on time. This session will include a deep-dive into Supplier Lifecycle Operations and Accounts Payable Operations. Learn how bringing everyone together on one platform – even external business partners – can improve accounts payable experience and outcomes.
Speed supplier onboarding and increase collaboration
<p>Orchestrate a simple, complete, and compliant vendor onboarding process with ServiceNow®. Hear how to integrate the needs of various teams, from sourcing and procurement to legal and finance, into a single process flow that shortens vendor onboarding cycles so your company can move quickly and confidently. Learn how to improve ongoing collaboration with suppliers to quickly resolve exceptions, maintain certifications, and review performance.</p>
Simplify supplier onboarding
<p>See how you can orchestrate new supplier onboarding faster and easier than ever before. Integrate the needs of various teams, from sourcing and procurement to legal and finance, into a single process flow that shortens vendor onboarding cycles so your company can move quickly and confidently.</p>
Simplify supplier onboarding
<p>See how you can orchestrate new supplier onboarding faster and easier than ever before. Integrate the needs of various teams, from sourcing and procurement to legal and finance, into a single process flow that shortens vendor onboarding cycles so your company can move quickly and confidently.</p>
Grow Your ServiceNow Team with NextGen Talent
<p>Looking to grow your ServiceNow team? Join us to learn how hiring job-ready talent from RiseUp with ServiceNow's NextGen program can accelerate your ServiceNow platform success. Hiring managers and career pivoters will share their stories. You'll see how adding NextGen professionals into your talent planning will strengthen your team.</p>
Product roadmap HR Solutions: Driving productivity from hire to retire
<p>Optimize your team's productivity from their recruitment through the alumni experience! Join us for an exclusive, interactive session with the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> product team, as we unveil our cutting-edge roadmap for revolutionizing HR. Get the latest insights into our innovations, and discover how they can empower your teams to work smarter, faster, and more efficiently from their first interaction- and get a little help from GenAI powered by NowAssist.</p>
Enable all deskless workers to self-serve with Employee Center Pro
In today’s global workforce, 80% of the global workers don’t sit behind a desk or use a computer to perform their job. Learn how upcoming Employee Center Pro capabilities can be used to improve deskless work productivity and drive operational efficiencies for the organization. (REPEATED SESSION)
Itaú Unibanco Bank's journey from Jira to Strategic Planning Workspace
Find out how Itaú Unibanco Bank (the largest private bank in Latin America), migrated from JIRA Plans to Strategic Planning Workspace (SPW) in the Tribes, obtained gains of performance for teams by planning and building roadmaps to help prioritize and manage their backlog on a timeline. With an Net Promoter Score (NPS) of 4.3 (scale up to 5), the SPW exceeded the expectations of Jira Plans and has been winning the hearts of the portfolio managers in Itaú's technology area.
Reinvent your work, workforce and workers in the age of generative AI
<p>Generative AI appeared fast and is evolving even faster. It will radically change how work is done and reinvent and transform business processes. Achieving Gen AI’s full potential hinges not just on a strong data foundation, but also on leaders’ willingness to lead and learn differently. New talent strategies, new ways of working, skilling and continuous learning are needed to navigate the risks and seize this opportunity. Join this Think Big session to explore how gen AI is changing the game and how to prepare workers, reshape your workforce and reinvent work for the gen AI era.</p>
Logistics, made logical – DLA’s Digital Business Transformation
<p>Governments are quickly accelerating IT modernization with the use of digital platforms. Learn how the Defense Logistics Agency (DLA), one of the world’s largest supply chains is modernizing legacy systems by incorporating technological advancements to meet evolving user needs. You will hear from DLA’s CIO Adarryl Roberts and Accenture’s Business Lead David Kanter who will be sharing commercial transformation insights. </p>
Now Assist @ Knowledge: Discover how we built the GenAI experience for K24
<p>Join this session to learn how a small team of ServiceNow solution architects and developers was able to quickly build a generative AI-powered experience to answer questions about the Knowledge conference. Platform components used to build the experience include Now Assist, Now LLM, AI Search, Service Portal, and Workflow Studio.</p>
Unlock new standards with Customer Case Management and BPM
<p>Join this session to learn the power of case management and business process management working together to deliver great experiences.</p>
Manufacturing Keynote: Driving industry innovation with AI and beyond
<p>From managing commercial operations to engaging your frontline workers or delivering on the promise of the digital factory – manufacturers are hungry to stop talking about innovation and actually deliver. Get a peek into the key investments ServiceNow<span style="font-size: 11.0pt;">®</span> is making in manufacturing solutions and building GenAI capabilities specifically tailored for your needs. Hear from leading manufacturers on why they chose ServiceNow as their digital transformation partner of choice to deliver on the promise of Industry 4.0.</p>
360 Exchange: Implementation & Rollout Strategies for IT Services Management
Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today! Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Ship reliable code faster with the Automated Testing Framework (ATF)
Discover the hidden powers of automated testing with ATF, including the out of the box Quick Start Tests, easy test generation with ATF Test Generator & Cloud Runner as we empower you to accelerate your code releases. Delve into the newest features like performance profiling and configurable workspace form testing, transforming ATF into a powerful ally.
Simplify your asset lifecycles when you unify OT and EAM with ServiceNow
<p>For industrial production to work properly, there needs to be a near perfect harmony of thousands of assets. Which is near impossible with manual processes. In this session, discover how you can use ServiceNow to simplify to your entire asset lifecycle by unifying operational technology management (OTM) and enterprise asset management (EAM). Gain complete visibility at scale, maximize your return on enterprise assets, and minimize downtime.</p>
No two customer problems are alike, but that’s no problem
<p>Businesses and customers report a varied array of issues and problems. Resolving them is highly dependent on customer-specific nuances, including which products they own and their contractual agreements. At AT&T, customer resolutions were getting delayed due to the number of different systems, resolver teams and required reviews. Join this session to find out how AT&T used ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Case Management system to smooth the path to resolutions. By bringing the disparate data from all the systems together, the team transformed the orchestration, automation and tracking of the customer issues and inquiries.</p>
Better together: Schaeffler’s hyperautomation with ServiceNow, ERP and AI
<p>Schaeffler, a leading motion technology company with 80,000 employees, began a digitalization journey of its Global Business Services (GBS) organization in 2018, leveraging ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> to streamline workflows, optimize user experience, and automate processes. With the help of Deloitte, Schaeffler is driving hyper-automation through cross-platform integrations and the use of AI, reducing manual service delivery efforts by up to 70%. Join this session to learn how integrating ServiceNow with an ERP ecosystem and AI can unlock system synergies for smart, modern enterprise processes for an organization.</p>
ServiceNow AI workflows: Tame regulatory and operational complexity for better AI governance and responsible AI
The rise of Generative AI puts enterprises under enormous pressure to comply with regulatory and operational requirements, drive risk down but at the same time leverage the power of Generative AI and optimize time to value. Hear from ServiceNow how AI workflows and the suite of AI governance products can help you de-risk AI, drive governance, automate approval flows and drive visibility into AI assets.
Responsible AI: How we develop and govern Now Assist and preserve customer trust
Interested in enabling Now Assist in your organization? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI requires trust, and responsibility is the foundation of trust. In this session, learn how ServiceNow can minimize risk for customers by embracing the principles of Responsible AI development - human-centricity, diversity, transparency, and accountability – and addressing key customer data security, residency, and privacy requirements throughout the AI SDLC.
Building responsible GenAI strategies for HR
<p>Generative AI promises to change the way that employees interact with HR and business technology creating significant costs savings for HR organizations. But HR leaders must now determine how to embrace this new technology while managing data privacy, compliance, and risk reduction. In this session, explore the types of improvements that can be expected in employee experience and employee self-service, as well as HR operational efficiency. The session will also examine the key ethical and risk considerations that HR leaders must take into account when evaluating and implementing GenAI capabilities.</p>
Using Generative AI to transform the employee experience
<p>Enhancing employee experience and operational efficiency is crucial amidst daily tasks. Discover how Now Assist employs generative AI to foster employee self-sufficiency, equips HR agents with tools for quick response and resolution of employee cases, and provides seamless administrative capabilities for an efficient setup experience. (REPEATED SESSION)</p>
Using Generative AI to transform the employee experience
<p>Enhancing employee experience and operational efficiency is crucial amidst daily tasks. Discover how Now Assist employs generative AI to foster employee self-sufficiency, equips HR agents with tools for quick response and resolution of employee cases, and provides seamless administrative capabilities for an efficient setup experience.</p>
Using Generative AI to transform the employee experience
<p>Enhancing employee experience and operational efficiency is crucial amidst your daily tasks. Discover how Now Assist employs generative AI to foster employee self-sufficiency, equips HR agents with tools for quick response and resolution of employee cases, and provides seamless administrative capabilities for an efficient setup experience. (SESSION REPEATED)</p>
Easily create end-to-end digital workflows with Workflow Automation
Business is moving faster than ever before. Organizations need to empower employees with the tools to produce high quality work at speed. In place of manual and time-consuming scripting, workflow automation from ServiceNow® supports seamless integrations, faster performance, and time-saving reusability. Join this session to learn how the new Workflow Studio vastly simplifies automation experiences and increases productivity with a single, intuitive interface for end-to-end workflow automation so you can build, monitor, and optimize workflows with no-code.
Workflow Studio for end to end process development
Welcome to a day in the life as a process owner. In this session, we're diving into the powerful capabilities of Workflow Studio, illustrating how it can transform cross-enterprise workflows through automation. Prepare to explore how to create flows, subflows, and a decision table, all brought together in a comprehensive playbook. In addition, we'll uncover the exciting possibilities that Generative AI introduces to automation authoring. Are you ready?
Identify high risk assets with Security Posture Control
Data needed by teams is often spread between multiple tools, making it difficult and time-consuming to figure out which assets are at the highest risk of being exploited by attackers. In this lab, Security Posture Control will be used to unify data from multiple security tools and provide complete visibility into asset hygiene. We will then use the policy engine and custom visualizations to show how cybersecurity teams can master their security hygiene, secure their highest risk assets, and harden their entire attack surface.
360 Exchange: Enhance cyber resilience and seamlessly implement Security Ops
Experienced presenters offer deep insights into ServiceNow’s Security Operations, covering incident response, threat intelligence, vulnerability management, and more. Learn best practices through practical demos and real-world examples for seamless implementation within your organization. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Exploring ServiceNow's Now Assist Skills
<p>Discover the future of enterprise workflow automation with Now Assist. In this dynamic presentation, learn how Now Assist is poised to revolutionize the ServiceNow experience. Join this session to explore how Now Assist's advanced automation capabilities can streamline and supercharge enterprise workflows, helping users achieve new levels of efficiency, accuracy, and productivity. Don't miss this opportunity to witness the transformative potential of Now Assist!</p>
Next Experience Roadmap and Fireside Chat with University of California at San Diego
<p>Join us to hear what's now and next in the Next Experience roadmap. Amanda Joslin will sit down with Paul Yellen from UC San Diego to hear about their success of moving from Angular to Next Experience.</p>
Now Assist for platform: Supercharge conversations with GenAI
Embark on a transformative journey in conversational experiences with integration of LLM-powered search and conversations within Virtual Agent . Now Assist in AI Search swiftly retrieves actionable Q&A Genius Results from your existing knowledge articles within portal and Virtual Agent. Meanwhile, Now Assist in Virtual Agent uses GenAI to turbocharge deflection rates by simplifying the setup of topic discovery, conversational catalog submission. Explore how this dynamic duo reshapes the conversational landscape, delivering instant, precise responses to user inquiries within Now Platform.
Real-time visibility and hyper Automation with Apache Kafka at Dish Wireless
Using ServiceNow®'s Stream Connect for Apache Kafka, Dish Wireless is able to connect its state-of-the-art 5G Wireless Network to ServiceNow to drive its event management strategy, enable closed-loop automation capabilities, and provide an additional source for real-time changes that impact the integrity of our CMDB deployment. Combining the power of Apache Kafka and ServiceNow, the company was able to reduce MTTR by up to 95%, save 1000's of hours of manual effort, and improve network reliability. By eliminating manual fault management, Dish Wireless is focused on managing the performance of our 5G Network.
Strategic Portfolio Management and Application Portfolio Management Roadmap
Strategic Portfolio Management (SPM) enables customers to continuously align work across teams to various levels of strategy ensuring goals and outcomes are delivered with confidence. Application Portfolio Management (APM) enables users to accelerate decision making to reduce risk and lower costs. Join this SPM and APM product roadmap session to learn about the product vision and get a finger on the pulse of how to transform business.
See Now Assist in action: GenAI for self-service and productivity
<p>Join us in this demo, highlighting how Generative-AI powered Now Assist transforms work for customers, employees, and agents. See how Self-service is driven by intelligent Virtual Agent, embedded Portal capabilities, and improved AI search - all designed for greater case deflection and increased customer satisfaction. Learn how to accelerate agent productivity with reduced manual work, automatic content generation, and AI-powered case insights and work notes. Come see what the Now Assist buzz is about!</p>
NTT DOCOMO's world's first zero touch provisioning and operation for O-RAN/vRAN
<p>NTT DOCOMO, Japan’s largest mobile network carrier, has become an early adopter of Open RAN, the next focus of the telecom industry. DOCOMO successfully launched the first 5G service based on wide-scaled Open RAN in the world. DOCOMO also launched the 5G Open RAN service using virtualization technology in Japan and is going to offer it globally. In this service, SMO, ServiceNow’s TSM and TSOM collaborated to realize Zero Touch Provisioning/Operation, achieving TCO reductions of 60% for provisioning and 70% for operations. In this session, DOCOMO’s automation will be introduced with the real system.</p>
Now Assist administration for ServiceNow and building custom GAI workflows
In this hands on lab, learn the basics in how to administer Now Assist generative AI experiences. Discover how to set up and configure Now Assist skills for specific users, use cases, and workflows. Admins will understand how to enable or disable specific LLMs, and how to understand usage analytics of Now Assist skills. For admins looking to extend Now Assist to build custom skills and connect the ServiceNow® instance to third party LLMs (such as Azure OpenAI, OpenAI, Google, etc), this lab will walk through how to connect and configure these skills within the Now Assist admin console.
Product roadmap: ServiceNow Risk Products
<p>Get a strategy and roadmap overview for ServiceNow® risk products: Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-party Risk Management (TPRM), and Privacy Management. The strategy and roadmap will cover what has just been delivered, what is being planned in the next release, and how those releases moves toward a longer-term vision and strategy.</p>
Gen AI's global workforce impact: Exclusive future skills data - Full analysis and discussion of the 2024 report findings
<p>After the resounding success of the 2023 publication, ServiceNow® partners with Pearson for an exclusive future of IT workforce demand report. This year’s report explores how Gen AI and other role augmentation technologies will affect and automate jobs and tasks over the next five years, across multiple global markets and industries. Join experts in a roundtable workshop to identify crucial IT jobs and skill sets for your organization's 2030 planning. Gain insights to stay ahead in the era of Generative AI.</p>
AI's impact on Future Workforce Skills: Global Markets & Industries view, a 5 yr forecast
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> partners with Pearson to produce an exclusive future of the IT workforce demand report. This year’s report pinpoints how Gen AI and other role augmentation technologies will affect and automate jobs and tasks over the next 5 years, across multiple global markets and industries. Come and hear from experts to drill in to ‘just what are the IT jobs and skill sets that your organization needs to plan for, between now and 2030?’ This session arms you with the data and direction you need to get ahead of the demand for future skills, through the era of Generative AI.</p>
AI's impact on Future Workforce Skills: Global Job Roles view, a 5yr forecast
<p><span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> partners with Pearson to produce an exclusive future of the IT workforce demand report. This year’s report pinpoints how Gen AI and other role augmentation technologies will affect and automate jobs and tasks over the next 5 years, across multiple global markets and industries. Come and hear from the experts as they drill in to ‘just what are the IT jobs and skill sets that your organization needs to plan for, between now and 2030?’ This session arms you with the data and direction you need to get ahead of the demand for future skills, through the era of Generative AI.</p>
How London Stock Exchange Group realizes value faster with ServiceNow Impact
Join this session to learn how the London Stock Exchange Group accelerates time to value on the Now Platform® with ServiceNow® Impact—by combining expert coaching, personalized insights and recommendations, technical support, and curated content for a range of ServiceNow products and workflows—all delivered in a personalized digital experience.
Get your hands on operational technology visibility
Learn how to use Operational Technology Manager to get a handle on OT device inventory and add the production process context using Industrial Process Manager. Find out why everyone is so excited about the latest features including: - How to import OT devices from Microsoft Excel using the POWER tool. - How to create equipment model entity hierarchy. - How to assign the OT devices to Equipment Model entities using AMAZING feature. - Convert IT devices to OT devices automatically using BURRITO.
How Servicenow's Operational Technology solution optimizes operational uptime
<p>Uptime – keeping factories, power plants, and ports running without disruption – is a key measure of success for industrial leaders. A major challenge to achieving this goal is the lack of visibility into connected Operational Technology (OT) assets. In this session, learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> OT management solutions help to gain a comprehensive understanding of OT estate, secure these assets, and manage workflows to optimize operational uptime.</p>
The future's smart factory: Operational Technology & Connected Workforce solutions
<p>The cornerstone of the smart factory is a digitally empowered workforce. In this session, discover how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Operational Technology management and Connected Worker solutions empower shop floor workers at industrial companies to proactively solve problems and ensure factory uptime.</p>
Leveraging Service Operations – Enabling Fannie Mae’s Digital Transformation
<p>Learn the vision for Service Operations by unifying ITSM, ITOM and other capabilities on the unified Now Platform®. This session will discuss how ServiceNow® helps enable DT with automation and innovation to deliver improved experiences, resiliency and productivity. Fannie Mae's VP of Technology, will provide his experience of key capabilities include cloud transformation, process re-engineering/automation, strengthening cybersecurity and more. Topics include how CMDB, ITSM, ITOM, and App Engine solved IT and business challenges today and planned growth for tomorrow of its DT program.</p>
Sustainable IT demo
<p>IT emissions and waste represent a major hurdle to digital service expansion as more organizations commit to reduce GHG emissions. Come see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> can combine IT insights and ESG management simplicity to help you understand and control your sustainability footprint.</p>
Product roadmap: ServiceNow ESG Management
Get a strategy and roadmap overview for ServiceNow® ESG Management product and its solutions, such as: Net-Zero, Sustainable IT, Non-Financial Disclosures, Sustainable Value Chain, among others. The strategy and roadmap will cover what has just been delivered, what is being planned in the next release, and how those releases moves toward a longer-term vision and strategy.
Managing Scope 3 and responsible procurement
<p>The biggest climate impact may be the value chain. Attend this demo to see how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> adds ESG visibility and compliance to supplier and risk management processes to simplify assessment, monitoring, compliance, and disclosures.</p>
Automation makes it easy at Amazon with ServiceNow IRM
Amazon is making compliance easy and reducing the cost for the assessor and service owners through automation with ServiceNow® Integrated Risk Management. Join this demo to learn some of the capabilities the company has for automation of artifact evidence collection, integration with other internal tools for centralized issue remediation, automation of evaluation of security controls and third-party security assessments.
Now Assist for ITOM - Plus what’s new for ITOM Visibility and AIOps
<p>Using private, secure and purpose-built LLM by ServiceNow®, Now Assist for ITOM enables both agents and engineers to quickly understand complicated or lengthy alerts so they can stay focused on issue resolution. That’s big news! But the really big news is, this is just the first in a set of innovations and enhancements coming for ITOM customers this year. Join this demo-driven session to learn about how new innovations for ITOM help customers get up to speed quickly so they can realize data driven value, both with and without a fully configured CMDB.</p>
Now Assist for IT Operations Management
Using private, secure and purpose-built LLM by ServiceNow®, Now Assist for ITOM enables both agents and engineers to quickly understand complicated or lengthy alerts so they can stay focused on issue resolution. That’s big news! But the really big news is, this is just the first in a set of innovations and enhancements coming for ITOM customers this year. Join this demo-driven session to learn about how new innovations for ITOM help customers get up to speed quickly so they can realize data driven value, both with and without a fully configured CMDB.
Insurance Spotlight with ProAssurance: Innovating to become the carrier of choice
With a focus on being the carrier of choice, insurance organizations need core workflows and transformative technology that synthesize all work and data to deliver convenient experiences. Join us for this Insurance Spotlight that will allow CIOs, IT leaders, and executives to learn how ServiceNow helps drive digital transformation for carriers across the globe. Hear from ProAssurance on how they are applying Financial Services Operations to offer differentiated digital experiences and orchestrated underwriting, claims, and support that will empower efficiencies, automation, and integrated AI.
Sales and Order Management in action: Sell, fulfill and service on one platform
<p>Learn how Sales and Order Management (SOM) provides organizations with a composable solution, helping them bridge siloes across lead-to-cash to reduce costs and accelerate and grow revenue. See how agents can manage the opportunity lifecycle, configure and price quotes, easily create orders, and allow fulfillment agents to manage complex orders. Learn how service agents can track and verify contracts and entitlements, delivering outstanding post-sales service. Experience how service agents can unify the customer journey from opportunity to renewal.</p>
Getting started with Sales and Order Management
<p>Organizations need to optimize their lead-to-cash lifecycle, including pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales engagement. With <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Sales and Order Management organizations can launch products faster, accelerate and boost revenue, and deliver a unified customer journey. Join ServiceNow experts in an interactive session including hands-on exercises to learn about all the new Sales and Order Management capabilities!</p>
Git outta here! Loading instance tables with contributions directly from GitHub
Our app can tell you where the International Space Station while it runs a GenAI query for you. Over the past two years, the ServiceNow Hacktoberfest group of hundreds of developers from around the world have built a ServiceNow app that controls a chatbot with over 60 distinct functions. Almost all of these functions were contributed directly from GitHub without granting access to the instance. Come hang out with me as I show off the awesome open-sourced functions we've built and how I set up the integration from not only ServiceNow to GitHub, but GitHub to ServiceNow.
CreatorCon Hackathon - All are welcome!
<p>In-person registration opens 2 hours prior to start and is required! The sky's the limit at the CreatorCon Hackathon. Teams of all types go head-to-head in this one-night quest for fun, prizes, and glory. This is an excellent opportunity to build apps that solve real business problems. Any background and skills are welcome! You + the ServiceNow<span style="font-size: 11.0pt;"><span style="">® </span></span> Platform = unlimited brilliance!</p>
CreatorCon Hackathon team formation
<p>The CreatorCon Hackathon is back! Any background and skills are welcome. Not just developers can participate! A well-rounded team is often the key to success. During this time, we will help participants create teams (with up to five team members each). Be sure to add the CreatorCon Hackathon session, too!</p>
CreatorCon Hackathon winners revealed!
Who in their right minds spends eight hours on the first day of a busy conference to hack solutions to hypothetical problems? Your Hackathon teams and winners, that's who! During this session we will reveal and award the winners of the 2024 CreatorCon Hackathon!
Roundtable: Fostering a Cloud-Ready Organization that Scales
How do you preserve the speed of moving to the cloud without sacrificing governance and accountability? How do you make it easier for developers and business units to readily access cloud resources without slowing down innovation? Join fellow customers and ServiceNow product management team members for an informal roundtable discussions around discovering your cloud estate; managing and scaling cloud processes, and governing your cloud spend with practical cost controls.
How KeyBank improved security posture with ServiceNow’s SecOps & App Engine
Do you have requirements looking for proof on your security policies? Is the ServiceNow® platform driving your digital transformation journey? Learn how ServiceNow Configuration Compliance helped KeyBank automate process flows by using the power of the platform to address compliance requirements. Using Configuration Compliance, KeyBank reduced risks by facilitating the visibility of misconfigurations in their technology landscape. In addition to improving accountability in remediating findings, KeyBank successfully extended the ServiceNow product with a custom Security application.
What more can my CMDB do now and what’s on the horizon?
You already know your CMDB supports the workflows that traverse your people, their functions, data, and systems. In this session, you will have the opportunity learn about additional automation and simplification available to you now. Additionally, you will get a sneak peek from our experts on what’s coming soon: Next Gen CMDB View, List, Explore experience CMDB Advisor – guided setup and KPI for CMDB to achieve different business outcome API Management Workspace, a single workspace to view and manage your API inventory, underpinned by a ServiceGraph Connector for API.
Everything you wanted to know but were too afraid to ask about GenAI
<p>Join this Think Big fireside chat with the <span style="font-size: 11.0pt;">ServiceNow® </span>Head of Global Innovation and <span style="font-size: 11.0pt;">ServiceNow </span>Vice President of Product Platform, AI, as they share everything you need to know about GenAI. The session will review where GenAI is now, where it is going, and how it will help your work. We’ll discuss these topics within the larger lens of what steps you should be taking to thrive in the intelligence revolution. </p>
How to lead the intelligence revolution as an AI-first business
<p>Most companies are reacting to AI by plugging it into their existing infrastructure to automate processes. This may lead to faster, more efficient operations in the short term, but long-term success requires companies do more by becoming AI-first businesses. Instead of just responding, these companies fully embrace AI to challenge our fundamental business assumptions, disrupt markets, and transform how we live and work. Join this Think Big session to learn the steps to becoming an AI-first business and why you should be urgently taking action now to be at the forefront of the intelligence revolution. </p>
Product Roadmap: ITSM and what's planned for the future
Want to see what’s new with ITSM and how ServiceNow® helps transform Service Operations (ITSM + ITOM)? Many users want to understand the ITSM roadmap to better plan for upgrades. Join this session to learn the product vision and discuss key new capabilities. Learn how ServiceNow is infusing AI and automation into products and what's going to be new in 2024 and 2025.
How Itaú improved business incident prioritization with ML in ITSM
Incident prioritization is challenging, and Banco Itaú takes it very seriously. Prioritizing incidents helps direct resources to critical incidents while minimizing negative impacts. Itaú reduced business incident triage time by 50% by automating the prioritization process with the following tools: CMDB data, user questions via incident forms, and machine learning. The result: 31% faster incident resolutions and MTTR.
Ask the analyst how 1,000+ platform owners & executives are adopting GenAI
<p>Hot off the press: Our 2024 ServiceNow® Insight & Vision Report is here! NTT DATA teams up with the Principal Analyst, sifting through insights from 1,000+ global platform owners and executives. Dive in to see how every industry is embracing GenAI and beyond. Real data, real answers – we've got the scoop on how businesses are ramping up their ServiceNow game.</p>
One chapter at a time: The story of Mayo Clinic’s HR transformation journey
Mayo Clinic's HR ServiceNow® story covers multiple chapters from go-live to upgrades and beyond. This session will include lessons learned along the way, including, efficiencies that have been gained, and how the company navigated change management and adaptation with an eye towards our future growth. Attend this session to hear the implementation and evolution of HR Service Delivery at Mayo Clinic.
EYs journey to a real one-stop-shop experience: ServiceNow on the next level
<p>Envision an organization where everyone is able to focus on their strengths empowered by a central hub for the things they need to get done. EY is making this a reality by piloting a 1st-stop-shop in Europe across 40k colleagues, scalable 10X to the entire organization. Join us on this transformation as we reveal insights on user experience, governance, service industrialization and of course leveraging ServiceNow.</p>
An open discussion on best practices in a Retail environment
<p>This session is appropriate for IT personnel in a retail environment that face challenges with system consolidation and standardization across retail stores. Hear from major retailers as they discuss how they’ve implemented a one platform approach across IT, Facilities Management, and other lines of business, eliminating duplication of users, data, and licenses and gain a clear picture of facilities management across stores.</p>
SustainableIT.org: The dollars and sense of IT sustainability
<p>Whether it’s the mounting pile of e-waste or the expanding energy price tag and emissions of AI, digital business has a growing environmental impact. IT leaders are in the spotlight as energy usage becomes a bigger tangible cost to organizations and a significant factor in regulatory and ESG disclosures. Extending asset lifecycles, shifting thoughtfully to the cloud, and measuring sustainability as a KPI are just three ways IT leadership can influence their impact on environmental and social performance. Join this Thin Big session to learn how you can build on the metrics and best practices of SustainableIT.org, a global non-profit started by CIOs focused on the important challenges of IT emissions, energy usage, and responsible asset disposition.</p>
Optimize space utilization and planning while modernizing workplace experiences
<p>Enterprise leaders are currently grappling with a significant transformation in the utilization of their workplaces, while striking a balance between an effective return-to-office strategy and hybrid work models. Join this session to explore the transformative potential of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Workplace Service Delivery. This innovative solution empowers real estate and workplace service teams with the tools and automation required to deliver a modern workplace. See how workplace analytics, space planning, case management and modern employee experiences help bring the smart workplace to a reality.</p>
How to leverage smart building sensors to optimize your workplace
<p>Don’t miss this exceptional panel session featuring customers of the ServiceNow® Workplace Service Delivery (WSD) solution as they discuss how to leverage data from smart building technologies to optimize the workplace and deliver better employee experiences. Gain real-world examples of how data can be used to automate workflows, optimize operations and inform for making strategic space and workplace management decisions.</p>
See Now Assist in Action: Gen-AI across our intelligent, connected Platform
<p>In this demo, learn how the intelligent, GenAI powered ServiceNow Platform, built on one data model and one architecture, helps deliver consistency, scalability, and automation for every business. You'll see how Now Assist and the Now LLM drives greater customer satisfaction with automated self-service, accelerates agent productivity with reduced manual work and AI-powered case insights, and makes developers and admins more efficient with AI-generated code suggestions and automated workflow generation.</p>
See Now Assist in action: GenAI for self-service and productivity
Join us in this demo, highlighting how Generative AI-powered Now Assist transforms work for customers, employees, and agents. See how self-service is driven by intelligent Virtual Agent, embedded Portal capabilities, and improved AI search – all designed for greater case deflection and increased customer satisfaction. Learn how to accelerate agent productivity with reduced manual work, automatic content generation, and AI-powered case insights and work notes. Come see what the Now Assist buzz is about!
Embedding Generative AI for Operational Transformation
<p>Generative AI is on every business leader’s mind, and it’s rapidly being embedded in business software. Join us to learn how, whether you’re exploring, implementing, or scaling GenAI, Deloitte’s OperateAI managed services platform and accelerators, integrated with NOW Assist, can help you confidently unlock lasting business value. Explore essential strategies for data preparation, organizational readiness, and training to empower teams with AI-driven insights and free up talent for higher value tasks. We’ll help you build the foundation to drive value with AI throughout your organization!</p>
AEMC - Crafting magic in Citizen Development governance
<p>Unlock the secrets of perfect governance in citizen development. Join us for an enchanting journey with AEMC, where empowerment meets control. Discover how AEMC's magic safeguards compliance and fosters innovation. Don't miss this opportunity to shape the future of your organization!</p>
An arsenal for ServiceNow identity fortification
<p>Join us to step into the realm of ServiceNow's Identity Management! - Uncover the art of efficient management, synchronization, and security for ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> identities. - Delve deep into the vital components—Access Analyzer, Identity Center, Global Identities, and SCIM and unlock the secrets of implementation best practices. - Leave empowered with invaluable insights to streamline administration, elevate development, and bolster security within the ServiceNow platform. - Learn the challenges we faced to manage identities within ServiceNow and how we overcome those using ServiceNow features.</p>
What can workplace leaders learn from Meow Wolf?
<p>As a portal to transformational experiences, Meow Wolf provides place and space to consider a universe where anything is possible. Preconceived assumptions are lifted and an invitation to explore and discover new aspects of the human condition and what interests people unfolds. Vince shares with us how the Meow Wolf experience illuminates the power of possibility. Individuals and organizations seeking new ideas, new innovations to solve intractable challenges can benefit from moments of engaging with an environment built of wonder.</p>
Journey to ServiceNow: Customer stories and insights
<p style=""><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="">Join this session for an insightful fireside chat where customers will take the center stage to share their transformative journey with ServiceNow</span></span></span></span></span><span style="font-size: 11.0pt;"><span style="">®</span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="">. A</span></span></span></span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="">ttendees will hear first-hand accounts from organizations across various industries, highlighting how ServiceNow </span></span></span></span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="">has revolutionized operations, enhanced efficiency, and propelled innovation. Whether you're embarking on a digital transformation </span></span></span></span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="">journey or seeking to maximize the potential of Gen AI, this session is a gateway to actionable insights, strategic guidance, and unparalleled </span></span></span></span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="font-size: 11.0pt;"><span style="">networking opportunities.</span></span></span></span></span></p>
Overcoming challenges migrating asset management to ServiceNow FedRAMP instance
<p>This session will have a short formal introduction leading to an interactive panel discussion with the Tristate team. We will discuss some of the challenges we encountered in migrating Asset Management from Cherwell to a FedRAMP ServiceNow environment. These challenges include FedRAMP’s limitations using Plugins, Integration Hub, Store based apps and support tickets along with obstacles encountered while trying to maintain process design, ongoing migration and overall governance. We will also cover coordination with the CMDB/Data import teams to ensure data accuracy and completeness.</p>
360 Exchange: Fast track your deployment of Employee Center
Join us for a collaborative journey toward enhancing self-service and engaging employees in your organization. ServiceNow experts will guide the session, offering leading practices as peers share challenges, discuss scaling ideas, and exchange success stories to collectively achieve implementation goals. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Improving Illumina's Facilities Management with Workplace Service Delivery
<p>Experience how Illumina improved Workplace delivery to better support a hybrid employee workforce by migrating from the legacy Facilities Service Management module to Workplace Service Delivery. Learn how Illumina optimized ticket routing using skills, built new integrations via Integration Hub, and simplified tasks to improve service delivery. Understand the challenges of migration and how Illumina easily integrated the ServiceNow® solution with another space management system.</p>
Unleashing Contact Center Innovation
Contact center migration to the cloud is accelerating as organizations seek the flexibility, scalability, and security of digital platforms like ServiceNow®. Through integration with Contact Center as a Service (CCaaS) providers, Customer Service Management (CSM) serves as a single system of action for engagement, automation, and orchestration to elevate customer and employee experience. Learn from product leaders about how CSM, in harmony with CCaaS partners, empowers organizations to reimagine contact center operations and drive customer loyalty.
NOW for Enterprise Architecture
In today's fast-paced digital world, companies are constantly adapting to new business requirements. Enterprise Architecture plays a key role in ensuring that business and technology strategies align and evolve effectively over time. Join this discussion on the evolving world of Enterprise Architecture and how the capabilities of the ServiceNow platform can help with strategic planning and decision-making.
Creating an incident prevention workflow with AIOps
Our customers are seeing 10-20 x growth of incidents generated by people and machines. It’s not humanly possible to manage the number of growing incidents. To combat these issues, ServiceNow AIOps offers an intelligent workflow with Service Operations and anomaly detection to transition incidents to the alerts-based culture. With these alerts, there’s a further correlation; AI-applied, team-based views and remediation workflow give a complete route to creating proactive operations. Join this session to see a demo and learn the incident prevention process.
Now on Now: Managing the platform at scale
<p>ServiceNow® is growing at an incredible pace. To continue growing, we need a resilient architecture that can withstand increased loads. In this session, learn how we effectively manage the Now Platform® at scale as we expand. See how stakeholders and process owners partnered to configure our instance for security while using proactive monitoring to stay one step ahead. Learn how we drive efficient resource planning, execute upgrades, & manage multi-instance environments. From automated deployment pipelines to balancing feature development, we rely on ServiceNow to keep our system reliable.</p>
Resolve tasks efficiently with Recommended Actions and Contextual AI search
Discover the transformative impact of Recommended Actions in making task resolution proactive and efficient for service agents. Explore how this intelligent tool optimizes task resolution workflows, empowers service agents with automatic search results driven by AI, and ML capabilities to provide guidance with next best actions. Gain insights into real-world use cases and understand how organizations are maximizing the potential of Recommended Actions to elevate their customer service experiences.
Identify and fix customer service process inefficiencies with Process Mining
Optimized processes keep great experiences great. Inefficient processes, like ping pongs between assignment groups and solution rejection by customers, slow down your case resolution. Discover how Process Mining in Customer Service Management get to the root cause by leveraging AI techniques and speed up case resolution.
Identify and fix customer service process inefficiencies with Process Mining
Optimized processes keep great experiences great. Inefficient processes, like ping pongs between assignment groups and solution rejection by customers, slow down your case resolution. Discover how Process Mining in Customer Service Management get to the root cause by leveraging AI techniques and speed up case resolution.
SurveysNow: Turning insights into product gold
<p>Laptop required in this session.</p> <p>Are your users dissatisfied? Join this exclusive session for savvy customers looking to revolutionize business through user satisfaction surveys! Unlock secrets to design resonant surveys, gain access to proven strategies, and harness <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> tools for unparalleled effectiveness. Gain confidence in knowing what your users desire. Your voice matters—seize this opportunity to propel your business forward!</p>
Know what platform to use: The Hitchhiker's guide to the low-code galaxy
<p>With the proliferation of options and rapid market changes, selecting the right low-code platform can be daunting. It’s easier said than done to evaluate your needs and match them with the strengths of different platforms. However, what if you had a method to confidently choose the best-fit low-code platform for your project? Join us on a journey through the low-code universe in a comprehensive guide to low-code platform selection. Learn from experts, delve into real-world cases, and empower your application development projects.</p>
Now on Now: How Now Assist in Virtual Agent uses large language models (LLMs)
<p>Using Now Assist in Virtual Agent large language models (LLMs), we create a natural-language conversational experience that improves the success of our self-service workflows and enhance user experience. This presentation explores the transformative impact of Generative AI on the evolution of chatbots and user experiences. Delving into advancements in natural language processing, we'll dissect how Generative AI empowers chatbots to engage in more dynamic and contextually relevant interactions. Now Assist in Virtual Agent enhances the user experience by combining AI Search with generative AI chat skills. These skills can speed up issue resolution and reduce deflection to a live agent. With Multi-Turn Catalog Ordering skill Virtual Agent can return available catalog items that match a user request. With Q&A Genius Results skills, generative AI creates the responses to provide a more human experience.</p>
Community AMA series: Ask me anything about ServiceNow’s platform capabilities
<p>Join this collaborative discussion all about platform analytics, the pro code experience, mobile, and automating processes on a single platform! Gain valuable insights, ask hot topic questions, and get a dive deep into our platform capabilities, from Now Assist (GenAI) to Workflow Studio, in this exclusive AMA session, in the Community Pavilion.</p>
Before you take-off: 3 pillars for CSM at scale
<p>How to ensure your CSM implementation is delivering the right customer service experience, improving agents' productivity while controlling operating costs? Amadeus is leaning on 3 principles to successfully build a CSM application at scale: establish strong CSDM foundations to make the best out of the platform capabilities; connect the ServiceNow ecosystem to foster collaboration through the platform governance; focus on making process harmonization to enable innovation.</p>
Transform the IT Service Management experience with GenAI
<p>Start using GenAI on day one and experience the Now Assist turnkey configuration. Learn how Now Assist for ITSM improves agent productivity and reduces MTTR. For example, Now Assist helps agents to quickly understand issue history by summarizing previous chats between employees and IT staff or the virtual agent. In addition, it automatically generates resolution notes to support agents with solving future similar problems. Experience these capabilities and more in this hands-on lab.</p>
360 Exchange: Getting Started with Now Assist, GenAI Experiences
Discover Now Assist, ServiceNow’s generative AI, designed to enhance user productivity and efficiency through conversation and proactive experiences. Alongside your peers, expert presenters will guide you through the myriad possibilities of these innovative features, demonstrating how they can empower your organization today. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Product Roadmap: Telecom Industry
<p>The future of Telecom isn’t just about efficiency and cost reduction; it’s about ushering a new era of growth. Be the first to hear what’s next in Telecom-specific product innovation from ServiceNow.</p> <p>Telecom innovation highlights:</p> <p>• Generative AI for service and network operations</p> <p>• Investing in discovery and activation for closed-loop network automation</p> <p>• Expanding Order Management to include CPQ and Offer Management</p> <p>• Evolving service management using seamless workflows that span all entities in the Telco value chain</p>
Build a killer single page app with UI Builder
<p>In this lab you will use UI Builder to create a single-page note-taking app. You will learn different UI Builder techniques and strategies you can use to build your own experiences to solve problems at your company.</p>
Advanced workspace configuration with UI Builder
<p>In this session, you will learn advanced strategies for customizing and building out workspaces like using page collections, declarative actions, custom data resources, next experience developer tools, and more. This session assumes you have hands-on UI Builder experience and exposure to workspaces already.</p>
Ask the Experts - UI Builder
Ask the UI Builder product team questions about the product and its roadmap.
Talent Acquisition sneak preview
<p>In today's competitive hiring landscape, employers need to hire the best talent fast. Hiring Managers expect responsiveness and transparency with their Recruiters. Recruiters need flexible tools that work the way they do, and applicants expect a modern and engaging experience throughout their entire apply-to-onboard journey. Until now, enabling and connecting solutions to meet these needs was a pipe dream. See how the upcoming <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Talent Acquisition solution makes end-to-end talent management a reality now and in the future.</p>
Now Assist at Teleperformance
Teleperformance delivers customer care that is people-led and technology-driven to create a simpler, faster, safer, and more cost-effective enhanced customer experience. By using ServiceNow and Now Assist on their IT digital transformance journey, Teleperformance has achieved a 38% increase in automation, leading to an increase in customer satisfaction and overall efficiency in supporting and delivering IT services.
How ServiceNow customers are streamlining Order-to-Cash Operations
<p>Many organizations struggle with manual, inefficient processes across the order-to-cash cycle, from order exception handling to complex order fulfillment to post-fulfillment invoice inquiries and exceptions. Attend this panel discussion to hear from ServiceNow customers and how they’re using Sales and Order Management and the ServiceNow platform to automate order-to-cash processes, helping to increase revenue, reduce costs, and improve customer satisfaction.</p>
How Zalando made CyberWeek boring with a systems approach to cloud reliability
<p>Zalando is one of the largest eCommerce companies world-wide offering a tailored digital experience to its 50M customers across 25 countries. Achieving high reliability in the cloud is vital for Zalando's business and has special importance during CyberWeek. In the session, learn the processes and tools, Zalando put in place that transformed CyberWeek from the most exciting periods of the year, where spectacular failures demanded heroic engineering feats, to an overwhelmingly boring event, where a delayed Pizza delivery was the highest priority incident on Black Friday.</p>
Hitachi Energy’s strategic IT evolution with ServiceNow
<p>Hitachi Energy designed, sourced and built a completely new IT environment, followed by migrating 40k users, from 350 sites in 70 countries with 56k physical assets and 12k applications, all in 36 months. the company needed a modern and efficient technology landscape to sustain aggressive growth for the next decade. With ServiceNow® at the core of our IT, we have a strategic solution and partner to support this journey. Hitachi Energy has implemented ITSM, ITOM, HR, CSM, SecOps, IRM, SPM & OT to ensure we are in control of the complete IT landscape based on CSDM.</p>
Accessibility features fulfill EVERY citizen experience!
<p>The Head of Accessibility Customer Engagemen, will demonstrate the built-in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> accessibility features and compatibility that enable EVERY citizen to have a smooth user experience. Learn how to customize the user interface and use new tools empowered by AI to maximize productivity and efficiency. While necessary for people with disabilities, these capabilities really provide the ultimate customized workflow. There’s something for everyone—come see which is your favorite! </p>
Sales and Order Management: Capabilities, Vision and Roadmap
Attend this session to learn what's new for the ServiceNow® Sales and Order Management (SOM) solution. Hear from SOM product leaders as they walk through how the latest innovations can help businesses optimize the lead-to-cash cycle and increase revenue, and share a sneak-peak into the product roadmap.
How Accenture is bringing 750K+ employees back into the workplace
<p>Don’t miss this exceptional fireside chat session featuring Accenture’s head of Global Workplaces and ServiceNow’s VP of Workplace Service Delivery. Learn how Accenture with the help of ServiceNow® Workplace Service Delivery has tackled the challenge of getting 750K employees back into the office by focusing on the employee experience. Hear how the moved from siloed systems to automated workflow capabilities, creating a unified and modernized workplace experience. This session will also cover Accenture’s future roadmap for their evolving workplace innovation.</p>
Lab: Scale and automate cloud processes
When organizations embrace cloud as a core component of their IT operations, they have a number of options: a wholesale migration to the public cloud, hybrid deployments, private clouds, or running services across multiple clouds. ServiceNow® helps organizations remove operational roadblocks and accelerate the move to the cloud with automation, better governance and complete cloud cost transparency. In this lab, learn how to use ServiceNow to enable multi-cloud discovery, enforce tag policy governance, amplify the adoption of cloud services, and establish cloud cost controls.
Transforming without fear: A Roadmap to Service Desk Excellence
<p>Don't let "transformation" scare you! Join Lloyds Bank for a therapeutic session that will outline their calculated path to Service Desk transformation with ServiceNow. Targeting enhanced efficiency without headcount reductions, Lloyds will share key requirements for designing a tailored digital experience along with insights on optimizing internal organizational alignment. Having used the ServiceNow platform since 2014, Lloyds will condense 10 years of "trial and error" into 20 minutes to help you make 'transformation' easier. This is your ticket to building a Service Desk of the future!</p>
Roundtable - Interactive discussions on building and maintaining a healthy CMDB
<p>Please join this interactive roundtable discussion where you and your peers will be able to discuss and share best practices for building and maintaining a healthy CMDB powered by ITOM Visibility. Topics can include discovering your on-premises and cloud IT estate with both agent and agentless options, third-party integrations with Service Graph Connectors, Agent Client Collector, leveraging the common service data model (CSDM) and much more. Be ready to share what you've done and learn from other IT experts on value they've created with ITOM Visibility and the CMDB.</p>
Now on Now: Look, no hands! Using intelligence to run a zero-touch ITAM process
<p>We needed hands-free, effective, & cost-efficient IT asset management...and we got it using our own ServiceNow® ITAM products! Learn how our intelligent bots chat with employees who request laptops, freeing up agents to work on more complex requests & incidents. Watch us connect intelligent bot conversations to our zero-touch hardware delivery process & see how we tailor software based on employee roles. You'll learn how hardware assets are automatically created in our ITAM database & assigned to users, with zero human intervention, & how we reclaim hardware & software and use ESG dashboards</p>
Now on Now: How ServiceNow® is optimizing costs in IT using the Now Platform
<p>While we love to celebrate ServiceNow's® explosive growth, to continue scaling, it's critical to watch our margins and costs. But we can't do that without clear visibility of spend. In this session, learn how the Now Platform® makes data easily visible so we can assess and build optimization strategies into everyday work. Learn the strategies we're implementing, like using app rationalization, to optimize IT costs every day...not just every so often! See how everything we do is tied directly to our own Now Platform so we can capture the right data and make smart decisions that cut costs.</p>
CreatorCon Keynote
<p>Let's celebrate the 10th anniversary of CreatorCon. Join the ServiceNow<span style="font-size: 11.0pt;">®</span> Developer Advocates and Pat Casey, Chief Technology Officer and EVP, Dev Ops, as they celebrate you, the community, demo exciting new features, and perhaps a surprise or two. You don't want to miss this!</p>
Now Platform Roadmap: Take work to the next level
This session will include a candid Now Platform® roadmap discussion and demo covering features from the latest Washington D.C. release as well as our vision for the future of our intelligent platform. Learn more about how ServiceNow® is investing in generative AI, automation, analytics, low code, and our extensible platform foundation to enrich and power all of our workflow solutions. Discover how to take work to the next level with smarter, faster, simpler experiences for everyone.
Community AMA series: Business automation using App Engine and GenAI Now Assist
<p>Join this collaborative discussion all about modernizing processes and scaling digital workflow automation with App Engine and GenAI Now Assist for Creators! Gain valuable insights, ask hot topic questions, and get a dive deep into simplifying app development in this exclusive Ask Me Anything (AMA) session, in the Community Pavilion.</p>
App Engine and Automation Engine vision, strategy, and product roadmap
<p>Companies need to adapt to changing business needs and innovate by building new and differentiated workflows to stay competitive. Join this session to learn how ServiceNow® is evolving our App Delivery and Automation portfolio with new low-code, integration, and RPA tooling to connect people, process, and systems for end-to-end automation. Get a first-hand look at new features, including Now Assist for Creator, ServiceNow's GenAI for developers. Hear how Ball Corp is using these capabilities to build innovative solutions, tackling diverse IT and business challenges with impressive results.</p>
Level up your ServiceNow style: Your roadmap to advanced theming mastery
<p>Explore advanced theming in this hands-on lab, focusing on Next Experience custom themes. Join this lab as we navigate through the nuances of enhancing your ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> style with custom themes. Learn when it's best to use different theming tools and walk you through finding specific theming hooks and making changes to themes. Uncover the practical side of theming mastery and level up your color game seamlessly.</p>
Live You & I Builder Live
Get ready for a rollercoaster of UI Builder madness in the first ever LIVE "You & I Builder Live" session! Join us as we embark on a quest to make things work in UI Builder - no promises, just pure live action! Expect memes, fun, and a dash of chaos as we navigate the UI landscape. Will it work? Who knows! But one thing's for sure, it's going to be a wild ride! Catch the usual shenanigans from our live series on YouTube. Buckle up, it's UI Builder time!
Next Experience: Theming Ask the Experts
Jump into the future of theming! Join a Q&A session featuring theming product managers, with a roadmap presentation at the start. Explore expert insights and get a glimpse of what lies ahead in the evolving world of theming. This session is your ticket to a comprehensive understanding of the Next Experience theming landscape.
What’s next? Beyond the core, customer journeys becoming future-ready for Gen AI
<p>In today’s highly competitive market every asset, every customer, every employee touchpoint counts. Companies need to aggressively inject technology into their enterprise strategy to reimagine experiences to differentiate their brand. Join this engaging panel discussion to hear from customers about the importance of understanding, developing, and leveraging roadmaps to deliver seamless digital experiences across the continuum of the transformation journey. This panel will discuss how they used ServiceNow® to delight stakeholders, gain trust, advance their market position, and deepen loyalty.</p>
Academic Partnerships: Ivy Tech: Creating the Job Ready Workforce of the Future!
<p>Looking for job-ready, early in career talent? Learn how Ivy Tech prepares its students to land successful IT Help Desk Careers across multiple campuses in partnership with ServiceNow. The blend of Ivy Tech’s academic curriculum and ServiceNow’s hands-on professional courseware that incorporates practical application labs and industry certification creates students with the knowledge and skills employers require. Learn how this innovative course was designed, lessons learned, and how to replicate at your institution and create your own talent pipeline!.</p>
Application deployment: AEMC managing it all by configuring the pipeline
<p>Development to production via a pipeline for app engine studio apps, and how to get away from Update sets for Citizen developers. This includes an overview of app intake, collaboration requests and deployment requests. As this will give you everything you need to understand and get an app deployed using the AEMC pipeline.</p>
Technology Product Roadmap
<p>In today's competitive landscape, Technology Providers must optimise customer value while managing costs. Be the first to hear ServiceNow’s vision for industry-specific capabilities that will shape the future of customer service and operations for Tech Providers.</p> <p>Innovation highlights:</p> <p>–Drive value throughout a customer’s journey with account lifecycle events and customer value management</p> <p>–Deliver next-generation service management using seamless workflows powered by Service Bridge</p> <p>-Accelerate lead-to-cash, reduce costs, and improve experiences with a unified platform</p>
Innovation through micro-transformation: Giving clinical time back to clinicians
<p style="margin-left: 48.0px;"><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;">Healthcare organisations are regularly facing workforce shortages, and their workforce is not growing at the rate demand requires. These ongoing challenges are pressuring healthcare leaders to focus on the efficiency gains of digital health. Join our session to hear the story of two of the first global adopters of the </span></span><span style="font-size: 11.0pt;">ServiceNow® </span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"> Healthcare & Life Sciences Management. With the help of Deloitte, these organisations created operational efficiency; automating clinical and non-clinical workflows and giving time back to clinicians to focus on what truly matters – patient care. </span></span></p> <p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"> </span></span></p> <p> </p>
360 Exchange: Wait, Wait, Don't Breach Me! Tune up security with ServiceNow Vault
In today’s digital landscape, protecting sensitive data and securing your ServiceNow instances are paramount concerns for organizations of all sizes. Join us for an insightful discussion as we explore how ServiceNow Vault can fortify your security posture and safeguard your instance against potential threats and vulnerabilities. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Smashing advancement barriers: Embracing progression beyond perceived limits
<p>With women holding only about 26% of senior-level positions at Fortune 500 companies, the under-representation of women in the upper part of the earnings distribution is fairly obvious. It is discouraging when talent is left on the table when women are not placed in deserving leadership positions due to gender bias.</p> <p>This Women in Tech round table discussion is aimed towards encouraging, empowering and inspiring women to break through advancement barriers and cultivate an environment where their contributions are recognized and rewarded. This consequently will lead to a more equitable and inclusive professional landscape. If this resonates with you, join us to share your thoughts and experiences and take back learnings and insights to bolster your career progression.</p> <p><em>Seating is limited</em></p>
Unite business and contractors on Field Service Marketplace
<p>Identifying the right workforce at the right time is an existing problem in Field Service business. With <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Field Service Marketplace, businesses seeking specific services with contractors can identify, collaborate, assign and hence offer a convenient and efficient way for both parties.</p>
Unite business and contractors on Field Service Marketplace
<p>Identifying the right workforce at the right time is an existing problem in Field Service business. With <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Field Service Marketplace, businesses seeking specific services with contractors can identify, collaborate, assign and hence offer a convenient and efficient way for both parties.</p>
Banking on automation: AutomatePro boosts Deloitte FSO speed
Join us to hear how AutomatePro, a powerful ServiceNow® Test Automation & DevOps tool, partnered with Deloitte to streamline the transformation process for customers. We'll dive into how AutomatePro's capabilities, coupled with Deloitte's proven FSO (financial services operations) approach, delivered: Increased Speed: Reduced implementation timeframes and accelerated time-to-value. Enhanced Quality: Automated testing ensured consistency and reduced risk of errors. Continuous Deployment: Unveiling how AutomatePro deploys to FSO, creating a repeatable delivery model for future clients.
Realize value faster with ServiceNow Impact
Join this session to learn how ServiceNow® Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated content—all delivered in a personalized digital experience.
Drive better in-person collaboration with employee presence
Learn how Workplace Service Delivery's newly released employee presence capabilities help organizations foster purposeful in-person collaboration. By surfacing key details around collaborator presence and routines, employee presence empowers employees with the data they need to make informed decisions on workplace presence. (REPEATED SESSION)
Drive better in-person collaboration with employee presence
Learn how Workplace Service Delivery's newly released employee presence capabilities help organizations foster purposeful in-person collaboration. By surfacing key details around collaborator presence and routines, employee presence empowers employees with the data they need to make informed decisions on workplace presence.
Enhance Workplace Employee Experience with Interactive Maps
<p>In this workshop, you will gain hands-on experience in creating Indoor Maps while managing the lifecycle of your files with our new AutoCAD editing and export tools. You will also learn to configure Workplace Service Delivery to provide employees with map-based experiences for room reservation, wayfinding, case raising, and desk move requests.:</p> <p>• Streamline CAD drawing updates with AutoCAD editing and export tools</p> <p>• Configure maps for optimum room reservations and mobile wayfinding</p> <p>• Leverage maps to raise facilities cases • Simplify employee desk move requests</p>
Mixing legacy and innovation: A brownfield approach for Telecom Order Management
<p>In the rapidly evolving landscape of telecommunications, adapting and streamlining operational processes is paramount. Facing the challenge of transitioning from a SalesForce environment with a complex 300+ product catalog making up thousands of unique offerings, C Spire embarked on a transformative journey to seamlessly integrate these existing assets into the <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">Now Platform®</span></span>. The session delves into the intricacies of the brownfield approach, highlighting the strategic decisions and innovative solutions employed by C Spire to harmonize the disparate product catalogs.</p>
How to manage a 50k sq ft fulfillment center with Hardware Asset Management
<p>HAM is delicious but managing a fulfillment center with Hardware Asset Management is more fulfilling. In this session, T-Mobile will show you how to manage a plethora of retail stores and an inordinate amount of end-user computers using hand held scanners, the Now Agent app, and HAM Pro!</p>
How to deliver strategic outcomes with SPM
Join us for a thought-provoking discussion about the many benefits of using SPM: to improve business performance by aligning investments with the organization’s strategic priorities; to ensure all work is strategically aligned from ideation to delivery across the value lifecycle; and to gain confidence that teams are continuously aligned, collaborating, and working efficiently to achieve desired business outcomes.
Visualize plans, increase team collaboration, and centralize your work with CWM
We know that teams work best without silos and when they can come together within the right tool with full visibility. With a constant need for innovation, workers need flexibility to manage their work and collaborate effectively. ServiceNow Collaborative Work Management (CWM) is the tool that teams need to succeed.
360 Exchange: Getting Started with Now Assist, GenAI Experiences
Discover Now Assist, ServiceNow’s generative AI, designed to enhance user productivity and efficiency through conversation and proactive experiences. Alongside your peers, expert presenters will guide you through the myriad possibilities of these innovative features, demonstrating how they can empower your organization today. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
All-in with GenAI: Global Public Sector Interactive Session
<p>From sci-fi buzzword to mission imperative in less time than some complex procurements, GenAI is revolutionizing how the Public Sector functions. The impact of GenAI on the mission is as varied as the missions themselves. This session shines the spotlight on the most important attendee at Knowledge24 – you! Whether you’re starting your GenAI journey or if you’re already deploying solutions at scale, join your Public Sector peers for a social and interactive session. We’ve designed this session as a unique forum where you can share your thoughts and capture the full vision and landscape from your peers.</p>
Vulnerability Response Roundtable
<p>Join us for a facilitated discussion surrounding Vulnerability Response with featured facilitators from ServiceNow's Now on Now team.</p>
Service Graph Connector
Service Graph Connectors (SGC) allows customers to bring data from tools they already have in their environment in a very seamless experience and results in a better, more complete, healthier CMDB. Structure: Ask any question about SGC, our experts will provide answers Talk about SGC and SGC Central roadmap
Gen AI + Chatbot Magic: From novice to virtuoso in 90 minutes!
<p>Embark on a thrilling journey with us as we transform user experience using ServiceNow's Virtual Agent chatbot & Gen AI! This low-code session unveils the secrets of crafting powerful virtual agent conversations in just 90 minutes. The journey will begin with the basics of setting up a new virtual agent conversation, followed by the introduction of Natural Language Understanding (NLU) and ultimately the infusion of Gen AI to deliver a dynamic, human-like chat experience.</p>
GenAI for customer experience across industries
<p>GenAI promises to transform every industry, every department and every role. In this session, learn how GenAI on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span> can transform customer experiences with dependable self-service or unlock agent productivity gains. Hear specific industry use cases to learn how to can leverage GenAI to address the most pressing customer experience challenges.</p>
GenAI for customer experience across industries
<p>GenAI promises to transform every industry, every department and every role. In this session, learn how GenAI on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span> can transform customer experiences with dependable self-service or unlock agent productivity gains. Hear specific industry use cases to learn how to can leverage GenAI to address the most pressing customer experience challenges.</p>
Digital Employee Experience (DEX) for IT Service Operations
Digital employee experience (DEX) is becoming the linchpin of modern workplaces, influencing engagement, productivity, and retention. Organizations must navigate challenges like technical complexity and cultural change while striving to provide user-friendly tools and personalized interactions. See how the new DEX product helps maintain the employee experience as the digital landscape continues to evolve.
Customer Experience (CX) Trends in the GenAI Era
Customer expectations for great service experiences have never been higher. Hear the top 5 revelations about the current customer service experience backed by survey data of nearly 6,400 customers, agents, and CX leaders across the world. Highlights include top customer expectations, what agents need most, biggest challenges facing CX leaders, and the benefits of AI today and in the future.
Customer Experience (CX) Trends in the GenAI Era
Customer expectations for great service experiences have never been higher. Hear the top 5 revelations about the current customer service experience backed by survey data of nearly 6,400 customers, agents, and CX leaders across the world. Highlights include top customer expectations, what agents need most, biggest challenges facing CX leaders, and the benefits of AI today and in the future.
Global Public Sector Spotlight: Accelerating Emergency Management
<p>Agencies focused on public safety and emergency management must respond quickly with transparency to serve their communities. Learn how the California Department of Toxic Substances Control is breaking free from the status quo and embracing change to drive operational excellence for the CA EPA. Hear how modernization through a single, unified platform impacted their agency - from cost efficiency to procurement to rapid onboarding of the right talent.</p>
Reduce MTTR during incidents with Observability and Log Anomaly Detection
Logs are everywhere, but are an extremely noisy, high volume, and high cost way for teams to troubleshoot errors, especially with cloud-based applications. In this demo, learn how to automatically detect anomalies in a cloud infrastructure and application logs with the GA integration between ITOM Health Log Analytics (HLA) and ServiceNow® Cloud Observability—and how teams can search and query logs in a few clicks with Cloud Observability.
Lab: Achieve operational resiliency in the cloud with AIOps and Observability
In today's hybrid IT landscape, managing operational resilience across on-premises, cloud, and cloud-native applications can be a major challenge. This lab delves into utilizing the seamless integration between ITOM Health Log Analytics (HLA) and ServiceNow® Cloud Observability to proactively detect and address anomalies across your entire cloud and application infrastructure, solution architecture, and technical installation. At the end, attendees will understand how the solution can help teams predict and prevent outages and shorten mean-time-to-repair.
Building a compliant smarter world with ITOM and ITSM at NXP semiconductors
While SOX compliance often seems outside the IT realm, NXP is leveraging ITOM by onboarding 24 SOX-relevant critical business apps with tag-based service mapping. This session will cover how to set up governance around creating Business Application and Application Services and how to build catalog items to easily onboard new apps by application owners. Learn how to integrate ITOM, ITSM, SecOps, and more to ensure availability, security, and compliance. This session will include tips for how ServiceNow® can help with other external and internal compliance mandates and share how we are planning to use Now Assist for ITOM with Gen AI.
Accelerate revenue and lower costs with Sales and Order Management for Telecom
<p>Telcos today deal with complex product portfolios, rapidly evolving market conditions, and a growing customer demand for innovative offerings making sales and order management challenging. Siloed systems and inadequate solutions for managing orders impede agility, drive up costs, stifle growth, and ultimately create poor customer experiences. Hear from leading Telcos how they are creating one continuous value stream by managing the entire opportunity-to-renewal lifecycle with ServiceNow—helping them boost revenue, improve customer satisfaction, and increase productivity. </p>
How to accelerate ServiceNow adoption
<p>Understand <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> capabilities with the Impact Capability Map and Product Adoption Roadmap. Gain insights into ServiceNow products and capabilities to enable strategic planning for maximum impact.</p>
Configurable workspace leading practices for a productive user experience
<p>The <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Configurable Workspace is a powerful and flexible tool built to support dynamic workflows. To fully harness the potential of the Configurable Workspace, this session will guide through the foundational principles, and understanding of core components, layouts, and templates. Attend to learn how to utilize the out-of-the-box templates and make informed decisions on how to define a layout that serves users’ needs.</p>
Automation Engine roadmap, what's next for you
<p>This session will share the upcoming Automation Engine roadmap focusing on all of our capabilities offered under the Automation Engine umbrella. Topics covered: lowering the bar on integration spoke generation for Integration Hub, providing better insights on all your automations with Automation Center, offering Bots for anyone with RPA Hub, egress and ingress of large data volumes with Stream Connect for Apache Kafka, convert Automation Opportunities easily with Automation Assist or use process mining for external apps. In just 60 mins., you will be up to speed!</p>
Boost compliance with global data privacy laws with ServiceNow and RadarFirst
<p>To help efficiently and consistently comply with legal obligations after a privacy breach, attende to see a showcase of the Privacy Case Management integration with RadarFirst. Patented Radar® Privacy capabilities automate risk assessment, provide a risk score based on unique incident factors (including the type of PI involved), and automate the sharing of crucial details. Reduce notification time and lower risk of non-compliance and fines – all within <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Privacy Management.</p>
A prescription to innovative success: Vertex's journey to a novel unified portal
In Sept. 2023, Vertex introduced the newest evolution of My Vertex – expanded beyond HR, payroll & stock to become a centralized location for all service needs and support. In listening sessions, employees shared accessing information and services had become increasingly fragmented and frustrating. As the company scaled for the future, it needed a solution that created a unified, simplified experience, eliminated complexity, bridged gaps across teams and streamlined access to services. My Vertex, a personalized portal with 3M views in four years and a 90% positive feedback rating, became the solution.
Common Service Data Model
CSDM is the data model guidance all ServiceNow customers have been waiting a long time and most are well down the road adapting to. Structure: Ask any question about CSDM, our experts will provide answers. What can they learn from the experts now What is on the horizon
Realize value faster with ServiceNow Impact
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, and curated content—all delivered in a personalized digital experience.</p>
Transform Data into Actionable Insights with Now Platform's Cutting-Edge Analytics Experience
<p>Join us in exploring our new Platform Analytics experience, where cutting-edge analytics seamlessly transform data into actionable insights within the Now Platform. Highlights include a data source agnostic unified visual designer, an in-line dashboard editor with proactive insights, and Signals' capability to identify crucial data points amidst the data noise. Additionally, leverage Workflow Studio-built actions triggered by analytics, enabling platform actionability. Opt-in to Platform Analytics and migrate existing analytics data and gain insights into user behavior across portal, mobile, and web applications using our User Experience analytics.</p>
Realize value faster with ServiceNow Impact
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact accelerates time to value on the Now Platform®—by combining expert coaching, personalized insights and recommendations, peer benchmarking, technical support, and curated content—all delivered in a personalized digital experience.</p>
How ServiceNow Impact helps customers take control of platform health
<p>Are you proactively managing your platform health? Learn how ServiceNow® Impact empowers ServiceNow customers to take control of platform health with proactive health scans, monitoring, and alerts—and on-demand access to instance performance metrics.</p>
How to accelerate ServiceNow adoption
<p>Understand <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> capabilities with the Impact Capability Map and Product Adoption Roadmap. Gain insights into ServiceNow products and capabilities to enable strategic planning for maximum impact.</p>
How ServiceNow Impact helps Shell take control of platform health
<p>Are you proactively managing your platform health? Learn how ServiceNow® Impact empowers Shell to take control of platform health with proactive health scans, monitoring, and alerts—and on-demand access to instance performance metrics.</p>
From wild west to wow: Tame the chaos of custom app development with AEMC
<p>Step into the corral where the unbridled spirit of app development meets the disciplined world of governance. Discover how App Engine Management Center helps you manage custom app development end-to-end, ensuring that compliance, quality, and speed go hand in hand. We will deep dive into our new and improved Pipelines, which will transform your deployment process into a wow-worthy showcase of efficiency and safety. This is your guide to turning the chaotic frontier of app development into a structured landscape where innovation thrives in a controlled environment.</p>
App Odyssey: Charting the Course of Custom App Development Governance with AEMC
Set sail with us to learn how App Engine Management Center can help you navigate the sometimes choppy seas of custom app development. After a quick demo, you will have the chance to ask the Product Manager for AEMC anything you want about custom app development governance. From deploying apps to production to monitoring development activities and custom apps in production, your odyssey towards master custom app development governance starts here!
New kid on the block, Creator Studio
Join us to learn about the new tool for rapid no-code application creation, Creator Studio! In this session you can ask the experts that built Creator Studio to find out how this tool can support your Citizen Development program. And it's not just for the citizen developer, ServiceNow devs can use Creator Studio to bootstrap applications that can then be modified as needed.
Theming Employee Center from a custom scope
<p>Dive into innovation with a session dedicated to revolutionizing your Employee Center's theme, while adhering to platform integrity and seamless upgrades. Embrace leading UX practices and additive actions to seamlessly enhance the interface, ensuring it is maintenance-light and future-ready. Designed for administrators, developers, and UX designers, this session equips users with a toolkit to craft engaging, durable themes based on top UX strategies. Gear up to master smart theming with minimal effort but maximal impact.</p>
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
<p>Come learn about all the latest <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> training offerings. This session will highlight how Now Assist courses incorporating GenAI features to increase productivity, transform experiences, and accelerate agility. It will also cover the most recent additions to career journeys that guide the way to success in your role. Learn how to build technical skills with ServiceNow courses and transferable "power skills" with Udemy courses.</p>
Enable fast data-driven improvements with in-platform Process Mining
<p>Process mining is revolutionizing the way we understand how efficiently our organization is operating. ServiceNow's in-platform Process Mining automates the process of x-raying your workflows to show you where there are opportunities to make process improvements that will drive lasting business value. In this session, you will learn how to visualize the reality behind your processes in a couple of clicks, as well as how Process Mining is connected to platform solutions like Performance Analytics, AI, Continual Improvement Management, and Automation Center to close the loop on process optimization. You will leave this session with a better understanding of Process Mining and the knowledge to get started as soon as you get back to your ServiceNow instance.</p>
How GenAI can impact the Process Mining experience
Now Assist and Process Mining are very complementary solutions. Now Assist can be turned on to improve experiences for different stakeholders at different steps of a process. Process Mining helps give us visibility into where we have process bottlenecks and inefficiencies so we can make the necessary improvements to the overall process. Together they inform and accelerate the decisions we make, elevate our experiences and increase the speed in which things get done. But what if we could use GenAI to improve the Process Mining experience itself? This session will focus on how ServiceNow will be applying GenAI to Process Mining to accelerate the path to process improvement.
How Infra Ops could be using AIOps and Metric Intelligence to take back control
National Grid was drowning in a flood of noise from infrastructure. In just 90 days, the company had 150,000+ incidents created from monitoring tools. To solve this problem, the company envision a future where automation, AI, and machine learning transform the approach to infrastructure operations. Such as replacing static thresholds with dynamic anomalies detection. Learn how National Grid is using Event Management and Metric Intelligence to empower proactive actions and deliver precise insight to the people who need it. National Grid is not just addressing issues, its crafting a visionary future for how Infra Ops should be.
How to use Process Mining to identify process improvement opportunities
<p>In this demonstration, we'll highlight how you can use ServiceNow's in-platform Process Mining to analyze some common process inefficiencies and identify process improvement opportunities. We'll look at 3 scenarios: Approval bottlenecks, multi-hop situations where work is ping-ponging between teams and work that is taking longer to route than to resolve (often a good source of automation opportunities). All 3 are typically drains on an organization's overall productivity and you will leave this session with the knowledge of how Process Mining can help you start to reclaim some of this valuable time.</p>
Sell, fulfill, and serve on one platform to accelerate revenue
<p>Join this demo session to see how the ServiceNow® Customer Service Management and Sales and Order Management solutions empower organizations to manage sales processes, order fulfillment, and post-sales engagement on the ServiceNow platform. We’ll highlight opportunity management, configuration, pricing and quoting, and will show how service teams can manage change orders to boost upsell and cross-sell revenue and deliver a unified customer experience.</p> <p> </p>
Demo: Create a seamless customer and field service experience
<p>Join this session to see how Customer Service Management and Field Service Management helps organizations manage site operations, store support & asset management through a retail site example. You'll see how both employees and agents are empowered to easily address issues and minimize store downtime.</p> <p> </p>
Now Assist for Customer Workflows
<p>Join this session to see how Customer Service Management and Field Service Management helps organizations manage site operations, business support & asset management! You'll see how both employees and agents are empowered with our generative AI solution, Now Assist, to easily address issues and minimize organizational downtime.</p>
Unlocking the power of user research to drive adoption at Dow
<p>Hear how Dow's focus on User Experience during its Employee Center implementation led to increased adoption, reduced stakeholder friction, and drove project success. This conversation with a <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> design leader will focus on the stakeholder buy-in and selling of User Experience activities that translated into a successful strategy.</p>
The secrets of great portal user experiences
<p>Join this session to learn the usability principles that will help build exceptional Service Portal and Employee Center experiences. From designing intuitive navigation to effective feedback mechanisms, attendees will gain essential knowledge to boost adoption and elevate end-user satisfaction.</p>
Anticipatory design: Getting ahead of user needs
<p>Great user experience requires proactive insight, not assumptions. This session strategies to continually gather feedback and data to get ahead of user needs. Learn how leveraging analytics, surveys, research, and stakeholder input to understand pain points before they arise. Learn processes to synthesize insights into actionable goals and iterate rapidly. Anticipatory design allows you to stay ahead of the curve and elevate experiences users will love.</p>
Unleashing Gen AI: A conversation with Advance Solutions experts
<p>Dive into the transformative world of Generative AI with Advance Solutions' leading experts in an engaging Q&A session.</p>
Transforming procurement for efficiency and experience at Coursera
Coursera has leveraged ServiceNow® Source-to-Pay Operations to build a centralized intake for software purchasing while reducing manual efforts and swivel chairing between multiple downstream systems to increase operational efficiency and enhance the user experience. Learn how Coursera envisions a single intake process to capture key requirements and drive orchestration of activities including legal and infosec review, contract creation, and PO processing in an integrated landscape. Discover how the company mapped their solution vision to Source-to-Pay Operations and its various capabilities.
Simplify and standardize the ServiceNow platform to enhance efficiency
<p>Discover the journey of a large semiconductor chip manufacturer in navigating challenges posed by extensive customization on the ServiceNow platform. Infosys helped to assess and simplify the platform with a back to box initiative. This enhanced the client's ability to adopt new features resulting in 25% improvement in platform health score and 65% increase in upgrade ease with minimal errors. Know how this move reduced carbon footprint via a hybrid cloud model, optimizing the ServiceNow infrastructure.</p> <p> </p>
Revolutionizing the Procurement Experience at Siemens Healthineers
Find out how Siemens Healthineers is revolutionizing supplier collaboration while ensuring a robust and resilient supply chain using ServiceNow®. Hear how Siemens Healthineers introducing the Supplier Portal to provide a central entry point for all supplier related information, communication, and collaboration. Learn how the company using capabilities such as secure document exchange, end-to-end process orchestration, and access to additional supplier-related internal applications to fully transform the way Siemens Healthineers interacts with its extensive supplier ecosystem on a global scale.
From traditional to digital: Reshaping the GBS landscape for modern enterprises
Discover the transformative potential of a unified Global Business Services (GBS) solution on theServiceNow® platform for large enterprises. Learn how integrating GBS functions like People Services, Finance Operations, and Procurement enhances operational efficiency, cost optimization, and self-service enablement. This also enables enterprise to accelerate the onboarding of new GBS services and locations on the Now Platform®.
Driving Impact Together: Accenture and ServiceNow's Value-Driven Journey
<p>Discover how Accenture continuously focuses on realizing value through a partnership with ServiceNow Impact. The ongoing collaboration has been integral in propelling Accenture’s advancement on the Now Platform. Accenture is entering the next stage in their strategy evolution, with an emphasis on hyper-automation, data-driven decisions, harnessing the power of Generative AI, fostering continuous innovation, and prioritizing total enterprise reinvention. With ServiceNow Impact central to these efforts, Accenture continues to measure and amplify the value derived from their ServiceNow investments.</p>
Opening doors and shattering ceilings with Viola Davis
<p>In this “Women in Tech” conversation, EGOT-winning actress and film producer, Viola Davis, will be joined by two powerhouse women from the C-suite who are challenging the status quo, fostering resilience and creativity, and driving innovation. Viola and these industry change-makers will discuss how their career paths have inspired them to create new ladders for the next generation. Prepare to explore strategies for empowering others at all levels of your organization to create a lasting impact.</p>
Optimized Field Service Operations: Mastering Schedule Optimization with ServiceNow, Beans.AI, & EvoraIT
<p>In field service management, the need for efficiency and optimal resource allocation has led the market towards innovative solutions that transcend traditional scheduling methods. Hosted in collaboration with ServiceNow, beans.ai, and EvoraIT, do not miss your chance to learn about innovations revolutionizing operations for service organizations. Join us to explore a new approach to schedule optimization that leverages cutting-edge AI, machine learning, and practical insights to redefine service delivery. As we navigate through the complexities of modern service demands, our expert panel will explore the integration of predictive analytics, intelligent automation, and real-time adjustments to craft schedules that not only meet but exceed operational and customer expectations. Attendees will gain invaluable insights into strategies for maximizing workforce productivity, enhancing customer experiences, and achieving unparalleled service excellence. Join us for an engaging exploration of the future of field service management, where optimized schedules lead to optimized outcomes.</p>
Field Service Management Product Roadmap
Join this session to learn about what's new for Field Service Management (FSM). Hear from FSM product leaders how the latest innovations can help businesses reduce field service costs with increased efficiency, and share a sneak-peak into the product roadmap.
Qualys and ServiceNow: The Cyber Defense Alliance
<p>What is the record of truth when it comes to asset inventory? In most organizations, the CISO and CIO have different views. But why can’t they both be right? In this session, learn to create a unified source of truth between Qualys and ServiceNow to: • Add business context from the CMDB to your security program to turbocharge prioritization • Eliminate blind spots in your CMDB, including missing assets from the external attack surface and rogue IoT assets • Reduce MTTR by 50% with accurate ticket mapping Join us to prove the CISO and CIO correct when it comes to a complete asset inventory.</p>
Spotlight on Manufacturing: Transforming every step of the value chain
<p>What does <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> actually do beyond IT? In this session, learn from industry experts on how the <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">Now Platform®</span></span> empowers manufacturers from every part of the value chain – from new product introduction, to customer operations and solutions for frontline workers. Gain insight into <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow</span></span> solutions and how they can help increase productivity, lower costs and drive action.</p>
Responsibly and ethically scaling AI: A path to competitive advantage
<p>As Artificial Intelligence (AI) begins to proliferate daily operations and throughout numerous industries, organizations need to deploy these innovative technologies in a responsible and ethical manner that builds trust and confidence. In this session, explore how Generative AI can yield a competitive advantage through rapid innovation enablement and increased operational efficiency but only when it's delivered with important risk principles and activities and when organizations adhere to rigorous AI policies and standards.</p>
Make better business decisions by integrating risk and compliance
<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"><span style="background-color: white;"><span style="color: black;">Business risks, including operations, technology, security, regulatory, climate, supply chain, and AI, continue to evolve at an ever-accelerating pace. Business leaders are struggling to make better risk-informed decisions while continually facing pressure to do more with less. Join this Think Big session of risk and compliance visionaries will share examples of complex implementations and insights into successful transformations. </span></span></span></span></span></p> <p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(33,33,33);"> </span></span></span></p>
Security center: Enabling customer responsibility of instance security with ease
<p>In this session learn the shared responsibility model and what <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> has done to reduce the complications associated with hardening Instances. Security Center has been developed to put ServiceNow customers in control of their hardening, scanning and metrics associated with the security of their instance. Security Center provides valuable security configurations coupled with the opportunity to scan for relevant security findings. Combine hardening and scanner with reporting on metrics and SSC puts ServiceNow Customers in control ecurity responsibilities with elegant simplicity.</p>
Customer Service Management Product Roadmap
Join this session to learn about what’s new for Customer Service Management (CSM). Hear from CSM product leaders how the latest innovations can help businesses deliver great customer experiences while reducing costs and share a sneak-peak into the product roadmap.
Elara Caring - providing support for employees where they are
Elara Caring meets the support needs of its customers/patients where they are. This vision allows Elara professionals to provide comprehensive and holistic care. It was important for Elara to match that strategy for their own employees - and they started a journey to evolve HR and Talent leveraging the latest innovations in technology and service delivery. Join this session to learn more from Elara Caring's talent and people leaders.
Threat intelligence driven security operations
Manage threats with ServiceNow®’s Threat Intelligence Security Center by integrating multiple security tools and intel sources into a single application on the ServiceNow platform. Utilize the dedicated workspace for end-to-end case management of threat analysis, hunting, correlation, and collaboration. Leverage dashboards for insight, metrics, and a holistic view. Perform threat analysis and threat hunting from a variety of data sources, visualize threats and how individual tactics or techniques are used by adversaries, and proactively prioritize, manage, detect and respond to threats.
Defense wins championships: Add threat intelligence to your starting lineup
Learn how to harness the new Threat Intelligence Security Center (TISC) to conduct advanced Cyber Threat Intelligence (CTI). Built to address the evolving landscape of cyber threats, TISC empowers CTI teams with actionable insights to proactively detect, mitigate, and respond to potential security incidents. Attend this session to learn how to bolster organization's cybersecurity posture by utilizing the customizable threat score calculator for nuanced threat assessment, dedicated CTI workspace for streamlined operations, curated catalog of threat feeds, and so much more.
How to deliver great accessible ServiceNow experiences for ALL people
<p>According to the World Health Organization (WHO), disability is a part of the human condition and almost everyone will experience some form of disability during their lifetime. In this session, learn why making accessible applications is a good business decision. Discover how to leverage research techniques and how to gain access to these differently-abled individuals. The session will showcase an example of how research is informing <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Accessibility strategy today through a CSAT (customer satisfaction) survey.</p>
SB Technology offers new managed service with ITOM, ITAM, and SecOps for DX white spaces
<p>Digital transformation has progressed in Japan, but broad adoption of best practices has not been seen in Japan society. SB Technology, a group company of Softbank, approached the white spaces for progressing the Japan-wide digital transformation and launched a new ServiceNow-based managed service with ITOM, ITAM, and SecOps. In this session, learn how the managed service can impactfully open the eyes in Japan's society for ServiceNow’s true value as a digital platform by combining multiple products.</p>
Drive operational resilience
<p>Operational resilience should be a key element in any business strategy. However, it’s easier said than done. It requires data sharing across many teams, communication, planning, and on-going visibility that includes all stakeholders in an organization. Join this demo to see how to drive operational resilience across an organization with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> solutions integrated on a single platform.</p>
Streamline and build resilience into financial service operations with IRM & APM
<p>Business operations teams are eager to innovate, like enhance processes, and leverage AI, but a fierce regulatory environment is hampering their plans. Knowing that a single risk report can take days or even weeks because the business, compliance and risk teams live in data and process silos, It seems like businesses need to make a choice. Attend this session for a demo how risk and compliance can work together with the business to proactively manage risk in real-time and build resilience so businesses can prioritize work and continue to innovate securely.</p>
SN Utils unveiled: 90 minutes to master the essentials and beyond
<p>If you're visiting CreatorCon you probably at least have heard of the browser extension SN Utils. It has a ton of features to save time and make the experience for ServiceNow<span style="font-size: 12.0pt;">®</span> professionals even better! During this lab, we will go from the basics to the more advanced and lesser known features. If you have the feeling SN Utils has more to offer, or you want to kick-start your journey, this session is for you! At the end, there is room for exchanging experiences and Q&A.</p>
Fast track your app development with Generative AI
<p>Our latest Now Assist for Creator can help you build an app and automation in minutes. Using our new app generation capability, we’ll get a jump start on a custom app using a simple conversation. From there, we’ll incorporate a playbook and workflow using a quick descriptions of our desired automation.</p>
NASCAR is on the accelerator with GenAI: A Citizen Developer visual experience
NASCAR is driving into the future of app development with Now Assist for Creator, the ServiceNow® GenAI for developers, as they extend the value of workflows. Join this demo-oriented session to see how NASCAR plans to use App Generation and Flow Generation to lower the barrier of entry to developers of all skill levels to deliver sophisticated apps for a better employee and fan experience. See an example of the citizen developer experience from start to finish as NASCAR shares their winning strategy.
DIY app dev - Building the app you want, on the Now Platform
<p>Application development can be intimidating, to a person, but also to a company. How can you safely grow from OOTB workflows to ones that truly mirror how work happens? Join our App Engine Outbound Product management team as we walk you through how DIY app dev on the Now Platform<span style="font-size: 12.0pt;"><span style="">®</span></span> can help catalyze organization wide excitement, and change the way you work.</p>
Starting app dev on the Now Platform - Strategy, Governance and Maturity.
Embark on your application development journey with confidence! Whether you’re a new developer or steering your organization’s first app - our panel will discuss strategies, governance models, and maturity standards on the ServiceNow platform. Learn how to align app dev with your business objectives and ensure your applications contribute to your orgs success. Navigating app governance - best practices to maintain control without stifling innovation. Discover how to elevate your app dev maturity - Benchmark against industry standards and plot a course for continuous improvement.
How ServiceNow Impact helps customers take control of platform health
<p>Are you proactively managing your platform health? Learn how ServiceNow® Impact empowers ServiceNow customers to take control of platform health with proactive health scans, monitoring, and alerts—and on-demand access to instance performance metrics.</p>
AI, Machine Learning, and the future of IT and enterprise asset management
Artificial Intelligence, Generative AI, and Machine Learning have taken the business world by storm. Join this round table discussion for a peer-learning experience on how intelligence is changing the asset management landscape. Share and learn current best practices and dive into what’s to be expected in the near future. If your ITAM or EAM teams are eager to explore the world of AI, this is the session for you!
Service Reliability Management through SLIs and SLO
As organizations move to the cloud, Service Reliability Management and Cloud Observability provides end-to-end tracking and alerting of business-critical services. Using a connector, Cloud Observability sends service specific metric alerts to SRM so you can decrease the error budget of SLOs and move to the cloud safely and securely.
Simplify and optimize complex cloud environments with AIOps and observability
Combine end-to-end monitoring and event management for cloud environments through open-source data and alert payloads mapped to configuration items (CIs). Out-of-the-box, customers can now embed important details in alerts sent to ServiceNow Event Management connecting cloud-native alerts to custom AIOps workflows. Learn how you can simplify impact analysis, problem isolation, and root-cause analysis by bringing AIOps and observability closer together.
You can design! Using participatory design to reimagine ServiceNow experiences
<p>Ever wondered how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> designs its beautiful dashboards and user interactions? With the right mindset and tools, users can create great experiences! Join this interactive workshop to learn how to involve end users in the design process. Get hands-on experience co-designing ideal experiences for IT agents or ServiceNow admins. At the end of the workshop, attendees will know the key design steps and generate initial concepts that could evolve into exceptional user experiences.</p>
Topdanmark tackles DORA with ServiceNow IRM
<p>The Digital Operational Resilience Act (DORA) mandates strict cybersecurity standards and incident reporting for all financial institutions doing business in the EU. Compliance is crucial for mitigating risks, enhancing resilience, and maintaining trust in the digital infrastructure. Join this session to see how Topdanmark is using Integrated Risk Management to successfully address the requirements of DORA.</p>
ServiceNow quiz show: Who Wants to Be a Millionaire - ServiceNow edition
<p>Join us a super fun version of "Who Wants to Be a Millionaire," but with a cool twist – it's all about ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Whether you're a ServiceNow pro or a newbie, get ready for a thrilling quiz experience. Dive deep into ServiceNow trivia, challenge yourself, and win amazing prizes along the way. It's more than a quiz; it's a chance to have fun, win big, and maybe even become a ServiceNow millionaire. Don't miss this exciting opportunity to test your knowledge and win at Knowledge 2024. See you there!</p>
Maintain Oversight Over the Robot Overlords
<p>Learn how quickly you can take data on ServiceNow and turn it into a visualization you can take action upon! In this second lab of the Builder Track series, you will learn how to create forms and views relevant to different personas as well as architect your dream dashboard of operation.</p> <p> </p>
Simplify the Agent Experience with CSM Configurable Workspace
<p>Join this session to learn about how Customer Service Management (CSM) Configurable Workspace enables organizations to tailor customer service processes to business needs, boosting agent productivity. Empower agents to resolve customer issues efficiently in a single desktop that delivers fully customizable fields, layouts, forms, playbooks, and workflows. Product leaders will walk through the creation of a case type, including strategic considerations, implementation processes, and configuration options.</p>
Demystifying GenAI: The top strategic imperatives you need to succeed
<p>This session will provide executive leadership with a blueprint on what is needed to start and succeed with your GenAI journey on ServiceNow®. Actionable insights will enable organizations to get ahead and stay ahead.</p>
Provide just-in-time training to users with Guided Tours
<p>Discover how to create and manage guided tours that offer timely training for workspace and portal processes. Guided tours help users find essential information right when they need it. During this session, learn how to set up guided tours in workspaces and Employee Center. The session will cover best practices and share insights gained from experience along the way.</p>
Ask the Experts: Adoption Services
Our customers highly value our platform for its exceptional flexibility and functionality. However, this flexibility sometimes leads to complexities in implementation, configuration, and adoption within their organizations. In this session, we'll discuss our strategy of reducing product complexity within the Now Platform with prescriptive, personalized, and proactive guidance. Help us shape the future of reducing product complexity with feedback, generative AI solutions for Guided Tours, and surfacing leading practices.
Ask the Experts: Knowledge Management
Join us to hear about using generative AI with Knowledge Management with a 20-minute discussion on the topic. We'll cover what is currently available for Now Assist for Knowledge Management during the K24 time frame, as well as future roadmap items on the horizon. We'll also be looking for future research participants and customer calls on the topic and other Knowledge Management topics. This is a great session to learn more and get hooked in with our Knowledge Management product team.
RiseUp with ServiceNow - Explore your career journey
<p>Join your peers as we dive into how you can grow your skills to be an in-demand <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> expert. Learn how you can put your talent to work, whether you’re a novice or seasoned pro, you can become a part of the diverse, inclusive, and job-ready ServiceNow ecosystem.</p>
RiseUp with ServiceNow: Building extraordinary ServiceNow careers
<p>Join us to hear the inspiring ServiceNow journeys of Merv Small and Josh Hamilton. Merv went from being a ServiceNow newbie to founding his own ServiceNow consultancy, and Josh is a shining example of how ServiceNow opens up new opportunities for everyone after he successfully transitioned from a military career to a fulfilling role with a ServiceNow partner.</p>
Rule #1: Do No Harm to Humans…That Includes Sending Spreadsheets
It’s 2024 - everyone’s sick and tired of spreadsheets, digital or local! In this first lab of the Builder Track series, you will learn about the foundation of any application on ServiceNow: data structures. By the end, you will know a multitude of ways of importing legacy data into the platform and configuring it to your will, creating a single source of authority for your use case.
Healthy Services: Transforming ANZ to a services-oriented organization using the CSDM
<p>ANZ Banking Group strives to deliver deeply trusted services that surprise and delight its customers. To better manage its complex technology estate it endeavored on an ambitious program of uplifting its tooling and processes to embed a service-focused culture within the organization. Learn how ANZ bank connected technology and the business using the power of the Common Service Data Model (CSDM) and Application Portfolio Management (APM) to define an enterprise service model and unlocked customer satisfaction through the delivery of exciting new features such as service subscriptions, service-aligned risk management, and service commitment reporting. </p>
RiseUp with ServiceNow: Building skills to transform your organization
<p>Join us as we dive into how top-tier organizations like Becton Dickinson are transforming its businesses by building skilled teams. Hear how industry leaders are using <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> training to give teams the right skills to achieve critical business objectives. Gain high-value insights into the strategies that have set these organizations of the path to success, and get actionable takeaways on how to start an organization’s skilling journey. Are you ready to RiseUp with ServiceNow?</p>
Product Strategy and Roadmap for Security Operations
Security Operations, by ServiceNow®, enables organizations to continuously evolve and adapt to emerging threats and technologies aligned with their business goals, regulatory compliance requirements, and industry best practices. This session will cover unified attack surface management, used for identifying, analyzing, and managing vulnerabilities, as well as enterprise case management, which helps to detect and respond to security incidents quickly. The session will provide attendees with a roadmap and actionable strategies for building and maintaining an effective security operations program.
Designing actionable dashboards
<p>Good dashboards convert data into information, but great dashboards drive intelligent action. Dashboard design is about designing the user’s journey through the information in the context of business goals to ensure actionability. Most dashboards fail for two reasons: they tell the story users already know, or are a bunch of KPIs placed visually that does not drive action. They often become data dumps that do not help non-analytics-savvy users draw meaningful insights. They fail to deliver ROI. Let’s see how to solve this with a structured approach to designing dashboards.</p>
The A to Z of accessibility: alt="learn accessibility fundamentals"
Have you ever checked if your Service Portal or other user interfaces are accessible? We did, and the various accessibility (a11y) issues we found surprised us! As developers, it is important that we write code with accessibility in mind, but it is hard to get right. Learn from our experience – we’ll showcase how to test for accessibility, delve into development standards like ARIA, and explore platform features and components for accessibility. By the end of this session, you’ll have actionable steps that you can follow to make your applications more accessible for all.
Improve service delivery and IT productivity with DEX and AI automation
<p>AI is a dominating force in the current market but according to new research 70% of IT departments have not introduced more automation workflow and AI technologies since 2020. How can IT teams get DEX and AI Automation off the bench and delivering results? Join this session to learn actionable ways IT can implement DEX with AI Automation to make the most out of their service delivery. Hear success stories introducing the “flow state” IT needs to repurpose hours spent on recurring and complex issues to optimize resources, save costs, and improve outcomes.</p>
IT practitioners talk DEX, AI and digital transformation
Managing digital expectations and experiences are challenging. Why? IT operations teams, EUC support teams, application owners, and project managers often have limited or no visibility into employee problems, usage, and engagement with their technology environments. Without the right real-time visibility and automation, valuable time can be wasted chasing ghost problems, or worse not being aware of issues at all. Join this session as leading IT practitioners discuss the lack of visibility and the unique ways that AI automation can change outcomes like nothing else.
Unleashing the power of generative AI with the ServiceNow platform
<p>In this keynote focused on platform and product innovations, CJ Desai will share - and show - how some of the world's largest companies are using generative AI on the ServiceNow platform to give them a competitive advantage... and how you can do the same. Featuring special guests from JP Morgan Chase, Microsoft, Travelers Insurance, Teleperformance and NVIDIA. </p>
Clone wars: How to slash clone times and sync environments like a pro
<p>Join this Q&A session where xtype will unveil how to master the art of instance cloning using xtype's Controlled Synchronization technology. Combined with the new and powerful features of the Washington D.C. release, xtype products for cloning significantly reduces the demand for off-hours work. In this discussion, learn about: - Overcoming cloning challenges and their impact on productivity. - Minimize cloning efforts and ensure shorter turnaround times. - The pivotal role of xtype products in streamlining the ServiceNow® cloning process.</p>
Unleashing the power of SPM to achieve goals & KPIs efficiently
<p>The supremacy of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> SPM in SAFe goes beyond mere planning and monitoring. It fosters a data-driven culture, empowers agile decision-making, and enables teams to adapt and optimize their efforts continuously within the dynamic landscape of SAFe. By harnessing the power of ServiceNow SPM, engineering teams can achieve their quarterly and yearly objectives with greater efficiency, transparency, and agility. SPM can be your one-stop shop for an end-to-end solution for strategic planning to execution in sprints.</p>
Nordstrom: Elevating employee experiences to customer-grade excellence
<p>Join Nordstrom as this leading fashion retailer transforms its HR service model to deliver an employee experience equal to their industry defining customer experience. With an unwavering focus to support, engage and inspire over 55K employees (~85% deskless) and over 145K alumni, hear how Nordstrom is streamlining & simplifying processes through a single, AI-powered platform. With a mobile first design and easy to use self-service options, employees save significant time on workplace questions & requests, and HR can dedicate their capacity to deliver the greatest value across the business.</p>
From Silos to Insights: Transforming Cloud resources Visibility using Cloud SGCs
Cloud has become a critical component for every enterprise and having a single system of record for all Cloud asset is critical for operations, security, compliance and cost management. Learn how Service Graph Connectors make it easy to connect with the minimal credential requirement, scale as you grow your cloud estate and get detailed cloud data such as installed SW and running process by leveraging native technologies that are already part of cloud environments.
The COO Imperative: Evolving From Network-Centric to Customer-Centric Operations
<p>As digital services grow in complexity, delivering proactive service experiences to enterprise customers has become increasingly difficult for operations teams. Agents get lost in a myriad of systems and manual processes as they swivel chair trying to resolve alerts, resulting in poor experiences for everyone involved and increased costs. Hear how Comcast Business has streamlined operations and assurance with automation and AI. Delivering service experiences that are reliable and proactive while empowering agents with cross-network visibility and real-time data to solve problems faster.</p>
Implementing security operations for the worlds oldest telco - a BT/ServiceNow collaboration
Attend this fireside chat to hear how world's oldest Telco adopted ServiceNow® SecOps. Experts from BT and ServiceNow® will explore the BT journey to deploying Vulnerability Management and Security Incident Response across highly regulated landscapes. Discover how the company is reducing risk across its expansive estate, integrating security tools, automating critical incident management, and streamlining processes.
Press start for brilliance: Harnessing Gen AI's potential in Flow Designer
<p>Embark on a thrilling gaming adventure in the world of Gen AI and Flow Designer! Level up your skills and learn how to unleash the power of artificial intelligence to boost a team's capabilities. Learn to infuse intelligence into workflows, conquer challenging quests, and pave the way for innovation in ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> projects. Get ready to unlock the secrets to making your team shine with the ultimate Gen AI power-up!</p>
Community AMA series: Ask me anything about ServiceNow’s platform capabilities
<p>Join this collaborative discussion all about automating processes on a single platform! Gain valuable insights, ask hot topic questions, and dive deep into the platform capabilities, from Now Assist (GenAI) to Flow Designer, in this exclusive AMA session, in the Community Pavilion.</p>
Advancing Code Gen with StarCoder2, a Family of Open-Access LLMs
<p>ServiceNow, Hugging Face, and NVIDIA recently released StarCoder2, a family of open-access large language models for code generation that sets new standards for performance, transparency, and cost-effectiveness. StarCoder2 can be further trained and embedded in enterprise applications to perform specialized tasks such as application source code generation, workflow generation, and more. Developers can use its code completion, advanced code summarization, code snippets retrieval, and other capabilities to accelerate innovation and improve productivity. In this session, Dr. Nicolas Chapados, VP of Research at ServiceNow, will talk about the collaboration with NVIDIA to develop StarCoder2 and the potential applications of this state-of-the-art LLM to enhance developer productivity on the ServiceNow platform.</p>
The unsolved challenges of LLMs in open-ended web tasks: A case study
ServiceNow® Research tackles the challenges of developing AI agents capable of learning new tasks on the web without prior examples. To do so, the team harnesses the capabilities of large language models (LLMs) as generalist web agents. Join this session to learn about the results of ServiceNow Research's experiments and what it means in the ServiceNow environment.
Put AI to work for people
<p>While the technology has been maturing for decades, this is now – unquestionably – the age of artificial intelligence (AI). The questions are no longer “if” questions, they are “how” questions. <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow® </span></span></span>Chairman & CEO, Bill McDermott will lead a conversation across the C-Suite about building the future of business on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Now Platform®</span></span></span>.</p>
CJ And The Duke LIVE! - A Career Retrospective
Join the well-known dynamic duo, Cory "CJ" Wesley and Robert "The Duke" Fedoruk, as they look back on 25 combined years of ServiceNow experience and share their top lessons learned throughout their journeys to becoming recognized leaders in the field and ServiceNow MVPs. Whether its your first year in the ecosystem, or if you're a seasoned veteran, there's lessons for everyone.
Unlock Your Potential: Supercharge Growth with ServiceNow Communities
<p>Join ServiceNow MVP Robert "The Duke" Fedoruk as he outlines strategies and tactics you can use to accelerate your growth with ServiceNow® communities.</p>
ServiceNow and an integrated contact center transform Food Bank’s ability to serve
Second Harvest Heartland (SHH), a major hunger relief organization, realized food scarcity wasn't the primary challenge, but rather IT and siloed processes. Explore how SHH revamped its Care Center with ServiceNow® PSDS and integrated contact center solution to enhance support for those in need. Attend this session to learn how the company: -Reduced call back times from 2+ months to zero -Streamlined staff workflow with integrated telephony services and playbooks -Utilized new capabilities to optimize team resources -Enhanced service experience for staff and clients
Dell Technologies: Implementing a unified intake system for enhanced efficiency
<p>Hear about the successful re-implementation of the <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>Legal Service Delivery module by Dell Technologies. Learn about the globalization of regionalized sales-facing legal intakes into a single global intake for Sales and Contract support. By leveraging a streamlined intake system, Dell added essential governance and globally aligned processes, allowing for efficient routing and comprehensive capture of information required to fulfill legal requests. Attend to discover the transformative impact of this implementation and get a glimpse into the future of Dell’s legal transformation.</p>
From setback to success: Navigating challenges in ServiceNow
<p>Join this powerful session with a ServiceNow MVP and Certified Master Architect (CMA), as he shares his story of multiple setbacks and how he didn't allow that to define his journey, but used it as a catalyst to grow. Dive into how this MVP rebuilt his professional confidence and transformed his process to learning and problem-solving within the ServiceNow ecosystem. This session explores how setting ambitious goals, even beyond your current confidence level, can lead to significant personal and professional development.</p>
Custom UI builder components: Do I need to make one, or is there a better way?
<p>Are you looking to create something unique with the UI Builder but the out-of-box components don't quite meet your needs? If so, creating custom components may be the solution you're looking for. In this session, learn when it's appropriate to create a custom component and share our experiences in doing so. By the end of this session, you will have a better understanding of when and how to create custom components, as well as the challenges you may encounter. This session is for beginners interested in creating custom UI Builder components, but do not know where to start.</p>
Uber: Driving efficiency & excellence with modernized HR operations
Join this transformative session with Uber to hear how their uplifted HR services now yield significant efficiency gains. With the power of ML, predictive intelligence, and skills based routing Uber is maximizing resource utilization to power its world class HR operations. Additionally, a revamped approval flow, AI Assists, and streamlined experiences empower users to self-service - leading to a 60% reduction in average case resolution. These strategic initiative and technological advancements together helped achieve enterprise business objectives while improving the employee experience.
Sabadell Bank put AI in its work and made the bank a better place to work
<p>Sabadell Bank is the fourth Spanish private banking group, a network of banks, brands, subsidiaries, and affiliated companies that cover all areas of the financial business under a common denominator: professionalism and quality.</p> <p>140 years for the long term. Thinking of its customers and its shareholders. Integrating people and cultures that now make Banco Sabadell group operating in 14 countries, with 18.000 employees.</p> <p>Sabadell Bank significantly boosted its employees' productivity through the implementation of ServiceNow. The introduction of a cutting-edge employee service portal, seamlessly integrated with ServiceNow GenIA in Microsoft Teams and offering a unified 365 vision, has revolutionized the way employees interact with Operational Departments and IT departments within the organization. Now, employees can effortlessly submit all kinds of requests, streamlining workflows and enhancing overall efficiency.</p>
Now on Now: Support simplified, success amplified
<p>Simplify success, streamline support, supercharge satisfaction. ServiceNow<span style="font-size: 12.0pt;">®</span>: the seamless secret weapon for conquering your digital world. Join to learn how we converged our customer success and support experiences with world-class workspaces to drive customer satisfaction, faster implementation, and more efficient issue resolutions. </p>
A change of mindset through ServiceNow
<p>TelevisaUnivision is the foremost Spanish-language media giant, renowned for its vast library of content and prolific production capabilities. It leads in original Spanish content creation across news, sports, and entertainment, showcased on its prominent broadcast networks like Univision and Las Estrellas, along with a plethora of cable networks. Additionally, it operates significant assets including Videocine, a Mexican movie studio, and Uforia, a major Spanish-language audio platform in the U.S. With the ownership of ViX, the largest Spanish-language streaming platform globally, TelevisaUnivision further solidifies its dominance. Despite encountering operational and technological hurdles during a merger process, the company implemented solutions to ensure seamless integration, facilitating effective monitoring of the value chain with real-time, comprehensive data collection across all stages.</p>
Generative AI powers the Now Platform® – learn how you can get started NOW!
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Going the Extra Mile with GenAI: Prompts in Workflow Automation
Are you looking for cutting-edge ways to supercharge your workflow automation? If yes, then the Generative AI Controller might be the solution you're searching for! With your own creativity, API key, and prompt engineering savvy, you can craft bespoke GenAI-powered solutions that perfectly fit your organization's unique requirements. Join us for this session and discover how to harness the full potential of GenAI and prompt engineering techniques in the Flow Designer or VA Topic Designer. From idea to reality, we've got you covered!
Workflow Studio: One-stop hub to build Playbooks, Flows, and Decision Tables
<p>Join this session for a comprehensive experience in building Playbooks, Flows, and Decision Tables efficiently. Discover a unified platform integrating Playbooks, Flow Designer, and Decision Builder, providing a one-stop solution. Get a sneak peek into the roadmap for future-proofing workflows. Don't miss this opportunity to experience an efficient, all-in-one solution.</p>
Migrating your analytics content to the new Platform Analytics Experience
In this Ask the Expert session we will have your ServiceNow key employees available to show what the analytics migration script will be capable of for you to be ready for the activation/migration into the Platform Analytics Experience. And be there for any questions you might have!
BotCraft 101: Unleash your first robotic creation with the universal UI recorder
Embark on a journey into the future of robotic automation! Immerse yourself in this lab where you’ll create your very first robotic marvel. Utilizing cutting-edge tools, including the RPA Desktop Design Studio and the Universal Recorder, you’ll become a master of robots. From UI Controls to seamless communication with ServiceNow, we’ll guide you through every twist and turn, ensuring that you not only master the Universal Recorder, but also learn to enrich recorded steps and handle potential errors effectively.
Designing Apps: A discussion of leading practices
<p>Leading practices for application development for the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">ServiceNow®</span></span> Platform. Whether you are a seasoned developer, a new developer or a citizen developer, then there are some basic principles and practices that should be understood. This includes App scopes, Catalog builder, UI builder, flow designer and more.</p>
Application deployment: AEMC taking the next step with the pipeline
<p>With the latest release of AEMC there is new functionality that allows further configuration of the pipeline to update approvers for deployment stage and how to add addtional automation for tasks such as change requests to deployment workflows. Join this lab on how to get the AEMC pipeline configured for a more mature environment.</p>
Unleash the power of AI technology and streamline your workflow with Now Assist
<p>Join this session to learn about the Now Assist applications, Now Assist Skills and Now Assist Usage. Add Generative AI into workflows to generate top-quality content effortlessly and experience the future of AI today. In this lab learn more about Generative AI terminology, how Now Assist works on the platform, how to install Now Assist, how to use the Generative AI Controller in Flow Designer and Virtual Agent, and how data is used in Generative AI.</p>
Take advantage of a new and streamlined clone experience
All customers clone. It is an essential part of enabling development, testing, upgrades, and more on the platform. Given it's one of our most used automations, we launched a streamlined new clone experience in November 2023. The Clone Admin Console is now generally available on the ServiceNow store and will be automatically available on all instances on Washington release and higher. In this 30m interactive session, we will walk through the app benefits, provide a demo and have a clone tips and tricks segment on how to optimize your clones, and ensure you have the right data after your clone.
A practical guide to cloning
Data preservers, exclude tables, clone profiles, dev work oh my! Cloning instances is an important step for effective development and testing. This is an in-depth, hands-on session on how to clone. We will walk through step-by-step cloning tips and tricks, setting up and using Preservers and Excluders, and backing up and restoring in-flight development work. We will explore the new Clone Admin Console and how the newly released features make cloning easier.
Now on Now: How Service agents use a single pane to streamline daily operations
<p>As a customer, <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> understands that incidents happen and the world constantly changes, impacting our work. Discover how ServiceNow's Digital Transformation team utilizes the Service Operations Workspace, seamlessly integrating IT Operations and Service Management capabilities. This unified experience and reinvented core enable modern best practices to automate and enhance service reliability and operations.</p> <p> </p>
UI traps to heuristic triumphs: Tools for crafting intuitive product experiences
<p>Navigate the complexity of multiple functionalities and workspaces with ease! Through this interactive session, discover the power of our 'Heuristic Evaluation' practice, a secret sauce for consistency across product releases. No UX team? No problem! Heuristic evaluations are a powerful tool for all – understand heuristic tenets, identify hidden traps, and exercise your skills with hands-on activities. Unleash the potential to create more consistent, intuitive experiences for your team! *This session is in partnership with UI Tenets and Traps (https://uitraps.com/about/).</p>
Unlocking the power of Generative AI with NVIDIA and ServiceNow
<p>Enterprises are increasingly seeking to leverage generative AI to gain a competitive advantage and drive innovation. However, the adoption of generative AI poses significant challenges, which impede its integration into existing business processes. In this session, learn about how NVIDIA and ServiceNow are working together to enable customers to deliver new generative AI capabilities for the enterprise. Come join us to learn more about some of our key announcements at K24. </p>
Generative AI integration for efficient Now Platform development tools
<p>Now Assist for Creator is a suite of applications that integrates Generative AI capabilities into Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> development tools to help developers increase their efficiency. The suite includes the Now Assist for code and Now Assist recommendations for Flow Designer applications. Join this lab to discover the overall product capabilities, technical architecture, positioning and value, and how to use the capabilities.</p>
Beyond personas: A comprehensive approach to understanding users
<p>As companies navigate complex user ecosystems, understanding user behaviors and needs is crucial. The 15 User Archetypes Framework offers a comprehensive approach to identifing and supporting underserved users. This strategy will enable you to understand your entire user ecosystem and identify new opportunities to create more effective experiences. Attendees will be introduced to a new mapping technique and are encouraged to join the Beyond Personas workshop to learn how to utilize this framework in their organization!</p>
ServiceNow for the Culture Meetup: Celebrating the Black Community
<p>Since the inception of <span style="font-size: 11.0pt;">ServiceNow® </span>For the Culture (SNFTC) nearly a year ago, the goal of this connected in tech group is to create everlasting connections amongst people who identify as Black, have origins from the continent of Africa, and/or from the African diaspora to have conversations related to ServiceNow-related content. To create an environment to thrive, SNFTC creates an atmosphere where professionals, whether seasoned or newly transitioned into the platform, can reach their fullest potential and receive support from others along the way.</p>
Dive into the future of Source-to-Pay Operations
Hear the latest roadmap updates for Source-to-Pay Operations. Take a peek into the future of Gen AI-enhanced procurement capabilities on the ServiceNow® platform. This session will provide insights from a fast-growing customer base and hear from leading customers about how they’re filling the gaps left by traditional ERP and procurement solutions. Hear what to expect over the next two releases and get an update on our overall vision for the source-to-pay space including where to expect investment in the years ahead.
Generative AI powers the Now Platform® – learn how you can get started NOW!
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Streamline enterprise contracts with ServiceNow Contract Management Pro
Managing contracts across the enterprise efficiently is a daunting and time-consuming process, due to compliance requirements, reviews, and approvals across departments. ServiceNow® Contract Management Pro is a cross-department contract workflow solution designed to meet these needs, providing a centralized workflow process for contract requests, creation, tracking, storage, eSignature and delivery. Join this session to hear more about the product strategy and view a live demonstration of the key features and capabilities from product experts.
Generative AI on the Now Platform: You're closer than you think
<p>You may be closer than you think to experiencing generative AI on the Now Platform. Join this session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in assessing your readiness for generative AI in a small group discussion. Learn what you need to get started and discover where your peers are in their journey as well – add to your agenda today.</p>
How ServiceNow Impact accelerates time to value with AI and GenAI
<p>Hear how AI-focused accelerators in <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact can help users implement and adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value achieved.</p>
Modernizing ExxonMobil’s GBS capabilities across HR, real estate and procurement
<p>ExxonMobil faced challenges with its HR, real estate and procurement functions. Deloitte's comprehensive digital front door solution was utilized for transformation, streamlining processes and enhancing employee interactions via a unified portal. The solution harmonized the onboarding and offboarding experience, a streamlined real estate function using Nuvolo and enhanced procurement function supporting Supplier Life Cycle Operations. Join this session to learn about this transformative journey facilitated by Deloitte's Employee Center, and how it delivered significant benefits within a year.</p>
Plan and design complex circuits with Telecom Network Inventory
<p>Planning, designing, and managing circuit lifecycles just got a whole lot easier! In this hands-on lab, network administrators and engineers will experience first-hand how to use Telecom Network Inventory to plan and design complex network circuits. Attend this lab and learn how to:</p> <ul> <li>Use rack visualization to identify rack space needed for equipment </li> <li>Implement change flows to create equipment and connections </li> <li>Implement a planned revision to rehome a logical connection</li> </ul>
Text to anything: Build ServiceNow integrations to any app using Generative AI
<p>ServiceNow<span style="font-size: 12.0pt;">®</span> users need to integrate with other applications; Automation Engine is the glue that provides such connectivity. This session will show how Generative AI can be used to generate such integrations. First, learn text-to-code for generating scripts that integrate with 3rd party apps via Automation Engine. Next, a demo text-to-flow for generating integration flows for 3rd party apps via Automation Engine. Finally, explore how to extend such integrations with custom GenAI actions using our GenAI Controller.</p>
No Developer? No problem! Build your own apps with Creator Studio
<p>Looking to bring your business ideas to life without complex coding? Join our session on Creator Studio and see how no-code app development can transform your approach to problem-solving. Learn the streamlined process to design interactive forms, automate workflows, and fulfill services with simplicity at your fingertips. Discover the power of intuitive app creation and leave equipped to enhance your business operations with innovative, request-driven applications.</p>
Future-proofed digital transformation
<p>Join this interactive session to learn more about how TCS delivers holistic, scalable, and customized digital transformation to some of the world’s largest companies. Hear from an industry leading TCS client that we have helped navigate change and partnered with for a successful business transformation. Explore the industry trends, market conditions, and once-in-a-generation challenges that enterprises face, and how these situations can be turned into opportunities or accelerators for growth.</p>
Automate Your Automatons with Flow Designer
<p>How easily you can bend the ServiceNow platform to your will! In this third lab of the Builder Track series, you will learn how to turn your system of authority into an autonomous machine without a single line of code. Your app will be able to kick off conditional tasks, triggering directly off of the metrics you care about most.</p>
Safeguard sensitive data where it lives with ServiceNow Vault
Gain insights into leveraging ServiceNow® Vault to effortlessly enhance security and privacy to ServiceNow deployments. In today's data-driven landscape, safeguarding sensitive data and meeting regulatory standards are paramount. Centralizing sensitive data offers an effective strategy for enhancing security and compliance efforts, but involves relocating data to a centralized safe repository and workflow re-architecture that often present significant challenges. This session showcases the harmonious interplay between workflows and ServiceNow Vault Data Privacy and Encryption.
ServiceNow Zero Trust Access (ZTA): A Path to Least Privileged Access
Getting the right user to have the right access for the right reason is paramount for cloud security. With Zero Trust Access, customers seamlessly enforce access reduction at log-in based on network, location, device, or role. Join us to discover how this solution strengthens your security framework!
Innovation unleashed: Exploring the value of ServiceNow and the Microsoft Cloud
<p>There’s a lot more to the ServiceNow® and Microsoft partnership than the Now Platform® on Microsoft Azure. Join this session for a broader look at how these two technology powerhouses are innovating together and explore the integration opportunities between the Now Platform® and the Microsoft Cloud. This session will provide an overview of how these integrations can unlock AI innovations, industry solutions, and more to deliver outstanding value to both customers and mutual partners.</p>
Redefining the modern-day contact center with AI
<p>As companies increasingly prioritize elevating both customer and employee experiences, AI is poised to fundamentally transform the contact center industry to become more personalized, operationally efficient, and impactful. Join this session to discover the latest AI and contact center capabilities for ServiceNow®, available strategies to drive meaningful ROI, and how each can enhance your CX and EX initiatives in 2024 and beyond.</p>
Scale and automate cloud processes
Organizations are looking to scale their cloud transformation by simplifying and automating complex cloud processes. In this demo learn how ServiceNow® can help speed cloud adoption with cloud workflows that automate cloud service delivery, continuous governance, and cost controls.
Evolution from automation to AI: Unlocking the AI potential
With AI taking over, enterprises need to harness AI capabilities to move from automation to AI to stay ahead of the competition. The Infosys Enterprise Service Management Cafe leverages the Now Platform® AI capabilities to transform services from ‘rule-based automation’ to personalized, predictive, user-centric systems that can learn, adapt and improve over time using data available. Discuss with experts and peers on strategies to adopt AI and how to unlock the full potential while addressing challenges such as data privacy, security, skill gaps, and ethical conversations.
Hershey’s quantitative approach to managing risk driven board level discussions
The Hershey Company has built a cross functional risk program with a mission to promote shared accountability for the risk equation to all stakeholders and enable informed and intelligent decision making for its IT leaders. Hear how Hershey accomplished this with quantitative risk analysis from its risk register, the policy exception process, and vulnerability management to create board level metrics to show the health of the program, as well as bring leader's attention to high-risk areas. And how it’s expanding to support new processes to address the SEC cyber disclosure requirements & more.
Elevance Health integrates IRM and SecOps to scan, secure, and scale cyber risk
<p>Elevance Health partnered with KPMG, using ServiceNow® IRM, SecOps, and Qualys to develop integrated architecture for managing cyber risks. The architecture streamlined processes, automated operations, and generated operational and leadership reporting insights. Furthermore, it facilitated collaboration among critical stakeholder groups such as Policy, IT controls, Vulnerability Management, and Cyber Risk. The presentation examines how Elevance Health enhanced its regulatory compliance efforts while scaling its cyber risk management through vulnerability scanning and secure misconfigurations.</p>
Revolutionising Capital Markets Operations using Work Orchestration
The Capital Markets industry is under pressure to reduce cost and improve resilience. In this session you will learn how Work Orchestration on ServiceNow can automate processes while leveraging AI/GenAI tooling to drive >30% efficiency. This new platform provides an operations user with a ‘single pane of glass’ to complete all their work rather than jumping between multiple applications and mainframe processing systems. We look forward to showcasing the future of Operations with you!
How SAP transformed customer support with GenAI
<p>Join this session for an exclusive behind-the-scenes look at how SAP, in partnership with Accenture, created a GenAI framework to elevate business agility at scale on the ServiceNow® platform. Don't miss out on this opportunity to gain invaluable insights into the future of Customer Service Management and how organizations can benefit from these advancements.</p>
Morgan Stanley accomplishes large scale data migration with ServiceNow platform
<p>The challenge: move 15B records, 28TB of data, along with 14 years of technical debt, from a 2009 to a 2024 instance, between two databases with no parity, while being totally transparent to users. Is this even possible? Morgan Stanley faced this unique challenge when the ServiceNow<span style="font-size: 11.0pt;">®</span> Oracle database needed to be migrated to align with firm security standards and policy. Teaming up with KPMG, they successfully developed an automated and scalable data-agnostic approach to migration, retaining existing integrations and data integrity while meeting regulatory requirements.</p>
Wells Fargo transforms location data for the enterprise with ServiceNow
<p>Join this session to learn how Wells Fargo achieved a monumental shift in location data management by implementing ServiceNow® Workplace Service Delivery as a central source for locations across their global portfolio. Discover how it streamlined location management processes, avoiding duplication by reclassifying existing data from legacy tools to the ServiceNow platform and external tools at a massive scale. On one platform as the ultimate source of truth, Wells Fargo aims to share its solution with internal partners across the enterprise, streamlining enterprises processes that leverage locations.</p>
Human after all
<p>Initiative, Ingenuity, & Empathy in an Age of Machines. Join Deloitte’s Chief Futurist Mike Bechtel for an inspirational Think Big session detailing his team’s novel research into generative AI, and their surprising conclusion that humans will matter more, not less, in a world of creative machines.</p>
API Insights: Extending CMDB to become a system of record for APIs
<p>APIs are a critical part of every company’s digital strategy and normal mode of operating their technology estate. As APIs have become critical, there is increasing regulatory and internal requirement to capture all the APIs being used, who is using them and for what purposes. Learn how ServiceNow is capturing API data across the ecosystem and how we normalize and reconciling data to create the system of record for APIs - to answer what, who, why and create workflows to automate API management.</p>
Doosan Group begins its business process transformation with ServiceNow
<p>As one of the largest industrial companies in the world, Doosan Group faced the challenge of business transformation and factory modernization. Specifically, the company struggled with modernizing their ERP, engaging employees, and managing operational technology assets. In this session, hear how leaders at Doosan partnered with <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span> embark on their transformation journey.</p>
Strategic Portfolio Management: Unleash innovation through Strategic Planning Workspace
<p>This lab explores Strategic Planning Workspace that encompasses strategic mapping, prioritization, resource management and product feedback with Generative AI. Learn how to develop flexible strategic portfolios and manage various delivery methodologies - waterfall, agile, hybrid - in one workspace that fosters collaboration, adaptability, and decision-making. Participants will gain insights into optimizing their strategic planning processes and delivery while enhancing product development pipelines and aligning resources strategically to propel organizations towards sustainable success.</p>
Unveiling the power of ServiceNow user groups: Insight from the Netherlands SNUG
<p>Join this illuminating session to learn about the dynamic world of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> User Groups (SNUGs) through the lens of the Netherlands SNUG. In this session, learn about the thriving ecosystem of the Netherlands SNUG but also the invaluable benefits and strategic insights behind organizing and hosting such gatherings. With years of experience, the seasoned presenters will provide a guide through the intricacies of SNUG organization, from crafting a compelling agenda to securing funding and managing logistics.</p>
10 things you didn't know you have: SNUG Program
<p>Let’s discuss how you get value from the ServiceNow<span style="font-size: 11.0pt;"><span style="">® </span></span>platform. Every organisation is different, but you might be getting value and you don’t even know it. Hear from our experts on 10 platform features that are available no matter what licensing entitlements you have.</p>
Sony interactive's journey to employee engagement
<p>In this session you will learn how Sony Interactive Entertainment unified and elevated their internal employee experience globally, leveraging HR Service Delivery Case & Knowledge Management, HR Employee Relations, HR Agent Configurable Workspace and Employee Center Pro with AI search capabilities. Learn more about what Sony has planned for the future to drive additional engagement through Manager Hub, Employee Journey Management and Journey Designer.</p>
'Start small and scale fast’ at the National Hockey League
<p>A deep dive into what the NHL has deployed over the last year (ITSM, FSM, Service Portal & CSM, Custom Apps, SPM, etc.) and how the company is driving digital transformation within IT, game day operations, PMO, marketing, BD/advertising, and fan engagement teams as well as all 32 NHL clubs. Additional focus on how the ServiceNow® Expert Services approach, methodologies, and expertise created a true partnership on the engagement.</p>
Caring for your ServiceNow instance: Success through maintenance and monitoring
<p>Unlock the secrets to instance management and health! Join us for an insightful session on essential regular maintenance, performance monitoring, data management, and much more. Learn how to elevate your expertise and ensure your instances thrive. Don't miss out – add the session to your agenda today!</p>
Build generative AI-powered workflows with the GAI Controller
Now Assist provides a dynamic user experience powered by ServiceNow's generative AI technology. But what if you want to do more? Learn how to use the Generative AI Controller included with Now Assist to build your own GAI workflows. Utilize out-of-box GAI capabilities such as summarization and generic prompt with familiar tools such as Flow Designer and Virtual Agent Designer.
Onboard an army of robots to automate your next upgrade!
As easy as ServiceNow upgrades are now with all the tools available - reviewing all the release notes and creating actionable plans and scripts is still a time-consuming activity. Join this session to learn how to leverage Robotics Process Automation (or RPA), and how it can automatically read through all the latest release notes, and and turn that data into actionable tasks within your instance. Learn how to configure RPA, bot processes, and the RPA Desktop Design Studio, and truly learn the endless opportunities there are with RPA in your organization.
Optimize Global Business Services on a single AI powered platform
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> connects people, process and technology at scale to optimize shared services and Global Business Services. Monitor and improve services through a single pane of glass, drive automation across value streams such as source-to-pay, hire-to-retire and lead-to-cash and provide a single digital experiences for all users, be they employees, suppliers or customers.</p>
Optimize Global Business Services on a single AI powered platform
<p>Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> connects people, process and technology at scale to optimize Shared Services and Global Business Services. Monitor and improve services through a single pane of glass, drive automation across value streams such as source-to-pay, hire-to-retire and lead-to-cash and provide a single digital experiences for all users, be they employees, suppliers or customers. (REPEATED SESSION)</p>
Ask The Expert: GenAI powered help for RPA
We get it...sometimes it gets daunting to use the RPA Design Studio. There are thousands of out of the box components available which makes the studio very powerful but sometimes you don't know which is the right one for your scenario. The only option was to go through product documentation and understand how each component works. But with the power of GenAI, now you can just describe your requirement in natural language and the AI help will automatically tell you which component to use and how. Getting your bots ready to for action have never been easier.
AutomationOps! The easiest way to promote RPA applications between instances
<p>Join us to discuss on how to promote and migrate RPA Hub assets between instance, the devops way.</p>
Experience Life Of Automation CoE With New Kanban Board From Automation Center
<p>Join us to learn how to prioritize, manage and monitor automation development activities with the new Kanban board</p>
Lights, Camera, ACTION! Take Actions On Your Automations On Automation Center
Join us to discuss on how to take corrective measures and create immediate actionables to mitigrate and remediate automation issues
Now Assist for Creator
Unlock your developer potential in ServiceNow using Now Assist for Creator! This session is designed for developers, process owners, and architects eager to understand how to revolutionize their workflow with AI. Experience firsthand how Now Assist for Creator elevates application development, crafting automated, user-centric solutions. Get hands-on with the latest Now Assist for Creator tools to increase development velocity and speed time to value.
Secure tomorrow: Unified strategies for cyber resilience & regulatory compliance
The convergence of cybersecurity challenges and evolving regulatory mandates has catalyzed a paradigm shift, requiring innovative solutions to stay ahead of the curve and compelling Security and Risk teams to work together in new ways. In this session, learn how a holistic approach to managing an organization's attack surface, quickly responding to cyber risks, and staying ahead of regulatory requirements. Additionally, learn how business continuity and risk management activities can help teams be more proactive and more effective impact.
Embrace AI faster and responsibly with robust AI Governance that builds trust
<p>Organizations can cultivate trust and foster innovation by implementing the right level of AI governance that is crucial for guiding the responsible development, deployment, and use of AI technologies. See a demo on how IRM can help businesses put effective guardrails in place and walk away with some strategies to navigate your organizations adoption of AI with agility and resilience.</p>
How Visa upholds trust and enhances customer experience for banks & merchants
Explore how Visa, the global leader in digital payments, uses its network and tools to combat fraud and resolve disputes. This session will focus on Visa Resolve Online (VROL) and Verifi, tools that streamline transactions and dispute resolution between merchants and banks. Learn how Visa's customer-centric solutions, in combination with Financial Services Operations, can transform your business's customer experience, while strengthening relationships with cardholders.
How AT&T and Pfizer are achieving business value with ServiceNow
<p>Join this panel discussion to hear how AT&T and Pfizer are managing value and optimizing the outcomes they achieve with ServiceNow®. Listen to the customer experiences, discover lessons learned, and hear how they have been using ServiceNow Impact to measure progress along their value journey.</p>
Nurturing neurodiverse talent for future-focused careers centered on ServiceNow
<p>Pfizer and EY have joined forces to put colleagues at the center of an increasingly digital workforce. With as much as 53% of Gen Z identifying as neurodivergent, Pfizer piloted a program to attract and develop neurodiverse talent to contribute to their growing ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> capability. This groundbreaking pilot embodies Pfizer’s dedication to inclusion, ServiceNow<span style="font-family: Century Gothic , sans-serif;"><span style="font-size: 14.6667px;">'s</span></span> aspiration to grow and upskill its user base, and EY’s leadership on neurodiversity in today’s working world.</p>
Mitigate AppSec Risk in ServiceNow Workflows with Snyk Integrations
Snyk for ServiceNow Application Vulnerability Response gives application security teams a single view of open source and code vulnerabilities delivered seamlessly into a ServiceNow workflow. Learn more about how Snyk and ServiceNow allow you to Consolidate application vulnerabilities and security outcomes, giving security teams end-to-end workflow management visibility, simplify coordination with development teams, automate processes for workflow tracking and process exceptions, and create automated workflow processes to minimize risk and guide developer teams to fix the highest risk first.
Plan and execute application modernization effectively with APM, SPM, and ITAM
Organizations are modernizing their existing applications as they migrate them to the cloud and adopt a cloud-first mindset for new applications. ServiceNow lets you confidently drive your cloud transformation, to create strategic alignment, accelerate your cloud journey, and lower cost and risk. In this demo session, learn how you can align cloud initiatives with business goals with SPM, rationalize and modernize applications with APM, and reduce cloud, software, and hardware costs with ITAM.
Decision Tables: The secret weapon for building better flows
<p>Decision tables are a powerful tool for building simple flows, but they can be tricky to use. In this ask-an-expert session, get all decision table questions answered by experts. The session cover everything from the basics of decision table to advanced topics such as how to use decision tables to handle multiple results. Learn about the best practices for using decision tables in flows. Whether a beginner or an experienced developer, this session is a great way to learn more about decision tables and how to use them to build better flows.</p>
Revolutionizing the employee experience and operational efficiency with Gen AI
How do you create an amazing employee experience and drive operational efficiency in addition to all the other things you do each day? While we can’t clone you, we can show you how Now Assist for HRSD utilizes generative AI to promote employee self-sufficiency, provide HR Representatives with the tools to quickly respond and resolve employee cases, and the administrative capabilities that provide quick and effortless access to set up, configuration and monitoring Now Assist features and applications. Elevate the workplace experience with Now Assist and redefine productivity effortlessly.
SPM & SPW - Driving value and alignment across multiple industries
<p>Right data, right views - Gain first hand insights based upon implementation experiences within financial services, manufacturing, and healthcare industries' successful Strategic Portfolio Workspace (SPW). Learn how other industry leaders have harnessed SPM's flexibility to support their business processes. With SPM aligned to industry business needs, leaders can make portfolio decisions based upon capacity, goal alignment and financial scenarios. Hear about use cases, the approaches and the values achieved.</p>
Dive into the future with Athena, TMLabs' innovative new AI utility.
<p>Interested in learning about the many ways AI can be used to make your life easier? Meet Athena: your new ServiceNow AI assistant. Athena, the brainchild of TMLabs, offers an expanding repertoire of AI capabilities that seamlessly integrate into the ServiceNow platform to simplify your daily tasks. This includes support for Document QnA, knowledge management, platform translation and more. Plus, use the power of ChatGPT to create your own AI-powered workflows with our versatile AI spoke. Embrace the future of productivity today!</p>
Utilizing generative AI in ServiceNow: Tips and insights from NTT DATA
<p>Attend this session showcasing how ServiceNow®'s generative AI features - Now Assist and Generative AI Controller - can be utilized to transform and streamline your business workflow. This presentation will offer insights and tips gathered from our experiments with these features, providing practical guidance for integrating generative AI in ServiceNow effectively. Also, we will share ideas that further extend generative AI capabilities within ServiceNow using Low-Code Development features and Generative AI Controllers.</p>
NTT Communications achieved enhanced CX through managed service DX with ServiceNow
<p>In this session, learn how the managed services of NTT Communications unified the operational base of over 10 units under ServiceNow CSM. This streamlined operations and increased visibility, while also minimizing reliance on manual labor and enhancing internal system integration. The upgraded platform now supports 1,000+ users and 500+ managed projects, contributing to over 100 automated projects. Operational efficiency improved with a 75% reduction in customer initial notification time and a 35% decrease in operation time due to faster provisioning. Future plans include using ITOM's tools for better monitoring visibility.</p>
NTT Group transforms legacy back-office system for 170,000 staff in Japan
<p>Digital transformation has gained momentum. However, moving on from legacy systems is not a trivial task. Learn how one of the world’s largest telecom companies, ranked 83rd on Fortune’s Global 500 list, successfully developed a structured and uniform data environment. Employees can access it, via a single user interface which uses ServiceNow’s App Engine and Impact, to shift from its homegrown siloed systems in 115 group companies being used by 170,000 employees in Japan. Learn how the company overcame the disruption to operations and culture to achieve a big bang implementation on a scale previously unseen.</p>
Revolutionizing customer engagement: IBM's operations assist
<p>Discover how IBM's Operations Assist revolutionizes customer engagement and communication! In this session, explore cutting-edge retrieval-augmented generation, summarization, and classification technologies. Learn how we train and fine-tune models on customer-specific datasets to enhance end-customer interactions. See how our proactive approach identifies issues early, enabling automated actions for event-based incidents. All to improve customer satisfaction through personalized, efficient, and effective interactions. Don't miss out—join us to learn more!</p>
How American Family transformed end user experience with HR service delivery
<p>With nearly 14,000 employees and a Fortune 500 company founded in 1927, American Family Insurance (AmFam) needed more out of the custom-built HR Applications within ServiceNow®. Learn how CDW and AmFam partnered to leverage ServiceNow leading practices and HR Service Delivery Pro capabilities to forge a “self-service” mindset and adoption across their organization, while establishing efficiencies and digital capabilities to improve performance and experience.</p>
Form UX secrets revealed: Boost productivity and crush error rates!
<p>Effective form design plays a pivotal role in directly influencing efficiency and productivity. Well-designed forms enhance user experience, leading to increased satisfaction and engagement. Effective form design also plays a pivotal role in collecting accurate, valuable, and reusable data. This session will discuss how to derive significant value from investing in usability, as it streamlines processes, reduces errors, and ultimately boosts productivity.</p>
From complexity to clarity: The business value of enterprise UX
<p>How do we justify making time to prioritize improving user experience and how do we measure the benefits? We’ll talk about how improving user experience directly impacts productivity and reduces the learning curve and training costs for employees. We’ll also explore how usability initiatives contribute to the reliability of systems and reduce your support costs by minimizing errors and improving task completion rates. Lastly, I’ll share some helpful tips for making changes and measuring results. See you there!</p>
How Microsoft is maximizing the benefits of ServiceNow Impact
Learn how Microsoft uses ServiceNow® Impact to accelerate its strategic initiatives and business outcomes. During this session, hear examples of how ServiceNow Impact acts as an extension of Microsoft’s strategic platform team. Learn about the Impact Delivery framework that allows the company to operate as #oneteam. Hear examples of joint accomplishments from the past year, including a 70 TB reduction in Microsoft’s ServiceNow instance, and an inside look at the steps Microsoft took to seamlessly migrate to Azure cloud with no issues.
Welcoming wizards: The magical pigwarts onboarding experience
<p>Because Pigwarts has been struggling to keep up with their influx of incoming students, Professor McGottagill decided it was time they revamp their student onboarding process. She discovered that the ServiceNow<span style="font-size: 12.0pt;"><span style="">® </span></span>platform could help automate processes that are currently handled through parchment paper and less-than-dependable owls. Join us as we explore Pigwarts’ new onboarding workspace experience, complete with generative AI, automated flows, custom components, and insightful reporting. It may seem like magic, but that’s just the power of ServiceNow! *Wands not required*</p>
Top 3 ways to develop a thriving ServiceNow practice at an organization
<p>Curious about starting or growing your ServiceNow® practice? Whether you're looking to initiate or expand your ServiceNow practice, we invite you to join our insightful session dedicated to sharing best practices. Explore our expert recommendations on the most pertinent training programs, pivotal roles, and valuable certifications that can propel your ServiceNow initiative to success. Don't miss this opportunity to gain actionable insights and ensure the robust development of your ServiceNow practice.</p>
VA Achieves Cost and Performance Visibility Across Portfolios, Programs and Apps
<p>Learn how the Veteran Affairs of America used the power of Application Portfolio Management(APM) and Strategic Portoflio Management (SPM) to show total visibility for projects, applications, strategies and goals across their agency . VA has also successfully provided real time reporting on portfolio, program and application spend and performance and has plans to target software and contract spend using Software Asset Management ( SAM). ServiceNow solution enables the VA to monitor and reduce spend and align projects and technology to their mission which is caring for America’s Veterans.</p>
Simplify delivery of licenses and permits with Public Sector Digital Services
<p>Join this live demo of Public Sector Digital Services for a deep dive into how the License and Permit Playbook allows governments to digitize and speed up the delivery of licenses and permits to the people and businesses they serve. See how the playbook simplifies agent experiences, improves customer experiences, and helps efficiently manage the license and permitting process – from application to decision.</p>
Enhance agency to agency experiences with Public Sector Digital Services
<p>Join this session for a live demo of Public Sector Digital Services to see first-hand how the product enables cross-agency collaboration during a natural disaster. Organizations don’t have to be involved with emergency responses to see and learn how the solution streamlines any process that requires cross-agency collaboration. </p>
Manage public information requests with Public Sector Digital Services
<p>Join this live demo of Public Sector Digital Services for a first-hand look at how Information Request Playbook enables governments to digitize and automate requests for public records – from request to resolution. We’ll cover how it simplifies citizen experiences, streamlines agent experiences, and improves the speed at which agencies can process, track, and respond to these requests.</p>
Get to value quickly with ServiceNow's Implementation Design offering
<p>Learn how the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Implementation Design offering can help you design a solution tailored to your needs and business requirements.</p>
Get to value quickly with ServiceNow's Implementation Design offering
<p>Learn how the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span></span></span>Implementation Design offering can help you design a solution tailored to your needs and business requirements. (REPEATED SESSION)</p>
Implement and optimize your workflows with Expert Services offerings
<p>Learn how to put AI to work for you and achieve your business outcomes with our advisory, implementation and optimization services. This session is designed for customers who want to understand what services are available to deploy and optimize the value of their ServiceNow products.</p>
Scale Accounts Payable with AI
<p>Learn how you can add speed and scale to your accounts payable process with ServiceNow Accounts Payable Operations. You'll see how we can streamline and automate the invoice ingestion process, eliminating the manual activities that frustrate your accounts payable team.</p>
Scale Accounts Payable with AI
<p>Learn how you can add speed and scale to your accounts payable process with ServiceNow Accounts Payable Operations. You'll see how we can streamline and automate the invoice ingestion process, eliminating the manual activities that frustrate your accounts payable team.</p>
Automated Quoting with Fairmarkit and ServiceNow
<p>See how you can take advantage of Fairmarkit’s automation, AI, and GenAI capabilities embedded within ServiceNow’s Source-to-Pay Operations. Enterprise buyers and end users can automatically create, send, and award quotations from within the ServiceNow interface, streamlining processes and decreasing turnaround time for competitive quoting.</p>
Automated Quoting with Fairmarkit and ServiceNow
<p>See how you can take advantage of Fairmarkit’s automation, AI, and GenAI capabilities embedded within ServiceNow’s Source-to-Pay Operations. Enterprise buyers and end users can automatically create, send, and award quotations from within the ServiceNow interface, streamlining processes and decreasing turnaround time for competitive quoting.</p>
Build a business continuity and disaster recovery plan
<p>Discover how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Business Continuity Management can help plan, exercise, and recover from disasters effectively. With BCM, avoid surprises, create plans that work, recover more quickly, and make informed decisions quickly.</p>
Drive operational excellence with ServiceNow OT Asset Management
<p>In industrial settings like manufacturing, energy, utilities, or transportation ensuring asset reliability and uptime is instrumental to minimizing business disruption. In this session, explore how OT Asset Management brings core enterprise asset management functionality optimized for managing and servicing OT assets while working hand in glove with the rest of the OT Management suite on a single platform. Learn how to optimize asset performance, minimize downtime, and drive operations with streamlined workflows and data-driven decision making for asset maintenance, repairs, and replacements.</p>
Streamline contract reviews with ServiceNow Contract Management Pro
<p>Discover the benefits of utilizing automated workflows driven by Contract Management Pro to enhance the review, approval, and signing processes of contracts throughout an organization.</p>
Streamline contract reviews with ServiceNow Contract Management Pro
<p>Discover the benefits of utilizing automated workflows driven by Contract Management Pro to enhance the review, approval, and signing processes of contracts throughout an organization. (REPEATED SESSION)</p>
Product roadmap: Innovations for Legal Service Delivery
<p>The landscape of enterprise legal operations is undergoing a transformative evolution, driven by a wide range of technological advancements. Join this session for an exclusive session with ServiceNow® product leaders to learn about the Legal Service Delivery roadmap. Gain insights into the latest innovations and plans including our AI capabilities. Discover how legal solutions can empower your teams to work with increased speed and efficiency. Don't miss this opportunity to stay ahead with the advancements of legal technology.</p>
Manage third-party and supplier risk
<p>See how to can take control of third-party risk lifecycle, from onboarding to retirement. Reduce third-party and supplier risk to build organizational resilience and compliance across the enterprise.</p>
Personalization and proactive recommendations in Now Assist
<p>Join us as we talk about how we are using data across the ServiceNow platform to provide personalization in the self-service experience through our knowledge graph. We will also dive into the next generation of personalization in the form of ServiceNow Decision Intelligence’s proactive recommendations for employees, agents, developers, and admins.</p>
IntelliExtractor using Generative AI
<p>IntelliExtract revolutionizes contract management using Generative AI to skillfully navigate through the complexities of Contract PDFs. With precision, it extracts vital fields and seamlessly transmits this data into the structured ecosystem of ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span>, creating comprehensive contract records. Not limiting itself to contracts, IntelliExtract extends its prowess to interpret and manage entitlements, offering a comprehensive solution for enterprises seeking efficiency and accuracy in managing their documentation.</p>
Navigating the risk & security landscape to maximize program impact & resilience
<p>In Risk and Security, the only constant is change. New technologies emerge, bad actors get smarter, the economy shifts. This session delves into the intricate landscape and interconnection of Security and Risk, emphasizing the importance to building protected and resilient organizations. By adopting proactive measures, organizations can proactively identify and address potential pitfalls, minimize the blast radius of incidents, and optimize their ability to grow in the marketplace.</p>
How to build a chatbot integration with the Virtual Agent
Do you have an existing chatbot that you want to integrate with the ServiceNow Virtual Agent? Then join us to learn how our Virtual Agent API enables bot-to-bot integrations to connect and enhance your conversational AI ecosystem.
Accelerate a cloud journey with Amazon Web Services (AWS) and ServiceNow
Amazon Web Services (AWS) and ServiceNow® are working together to make it easier for businesses to accelerate their cloud journey. ServiceNow solutions on AWS help customers implement hybrid environments— supporting call centers, scaling collaboration, and implementing AI solutions - to build a solid foundation for enterprises of the future. In this session, get an overview of the AWS and ServiceNow partnership and the joint solutions available to facilitate cloud technology implementations.
Generative AI powers the Now Platform® – learn how you can get started NOW!
AI – and particularly Generative AI – has changed the way we think about work. In 2024 and beyond, every company will need to formulate a vision and strategy to incorporate artificial intelligence to increase productivity, transform experiences and become more agile. The Now Platform® leverages AI at its core and across workflows to provide answers, make predictions, and automate repetitive tasks. Join this session to learn about the steps you can take to put AI to work with Now Assist powering your workflows.
Process, Governance, Automation . . . Keys to a successful citizen community
There is more to Lockheed Martin than jets, rockets, battleships, and satellites! Join this session to learn how Lockheed Martin grew a citizen community from fewer than 20 early adopters to over 600 members. Standardized processes and governance, automation tools, along with an active and engaged citizen community empowered the business to deploy hundreds of automations; ranging from simple to complex. These Now Platform® automations enabled the company to leverage organized distributed CI/CD and optimized resource workload. In turn, Lockheed Martin was able to drive future innovation and application/platform relevancy without scaling up team resources.
How CNB RBC is accelerating business outcomes with ServiceNow Impact
Discover how ServiceNow® Impact has helped CNB RBC achieve its business and compliance objectives. By leveraging best practices, the company been able to maximize the value of the platform through automation, AI, and consumer-grade experiences for employees.
Elevate risk management: Optimize control assurance with Nixora Group
<p>In many large organizations, Control Assurance practices often rely on fragmented spreadsheets, leading to inefficiencies and hindering the assessment of a company's overall Control effectiveness. Control Assurance by Nixora Group, partnering with ServiceNow®, offers a solution through standardized Control Testing Frameworks and Workflows across the business. This session will showcase how Control Assurance ensures standardized and thorough procedures, enhancing productivity, and learning how Control Assurance can transform the way you manage Risk.</p>
Improving asset total cost of ownership visibility in industrial environments
As enterprises strive for operational excellence, understanding the true costs associated with their assets becomes paramount. This session will shed light on some of the unique challenges faced by enterprise asset managers in industrial settings tied to tracking and aggregating costs throughout the asset lifecycle. Additionally, we will showcase a short demo of ServiceNow's Enterprise Asset Management solution, highlighting its robust asset TCO capabilities and how it empowers asset managers to make informed decisions.
You're just not my type. Data type traps in JavaScript
<p>Get ready for the most mind-blowing sequel ever! Following the smashing success of "0 or '0'", we're back with "You're Just Not My Type." JavaScript developers, prepare to have your world turned upside down as we reveal the jaw-dropping secrets of data types on the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> platform. Say goodbye to coding woes and hello to efficient, error-free JavaScript - this presentation is your ultimate guide to becoming a data type expert!</p>
Real world Process Mining for HRSD
<p>Learn how Process Mining can be used continuously to create actual and measurable returns on HRSD investments.</p>
Real world Process Mining for HRSD
<p>Learn how Process Mining can be used continuously to create actual and measurable returns on HRSD investments. (REPEATED SESSION)</p>
Unlocking efficiency: Where workplace management meets technological innovation
<p>Join as Accenture showcases its innovative approach to transforming workplace experiences through the strategic utilization of ServiceNow<span style="font-size: 11.0pt;">® </span>Workplace Service Delivery. Discover how the solution not only provides users with a first in class reservation experience but also empowers the workplace team to efficiently support and manage reservations. Explore the dynamic capabilities of ServiceNow's space and capacity management suite, and the potential for how a comprehensive solution helps optimize space utilization, offering a seamless balance between user experience and operational efficiency.</p>
Transformative onboarding: Creating a culture-centric empowering experience
<p>Onboarding is central to Mars’ talent strategy, offering a personal & intuitive experience. The Mars Global Onboarding Transformation Program seeks to instill the Mars "House of Cultures," fostering belonging & enabling associates to contribute confidently. This experience-led approach, with Mars culture at its core, reduces early turnover & accelerates productivity. This session will spotlight keeping culture central, creating impactful moments, and building a sustainable global framework resulting in consistent and often automated experiences.</p>
Transforming Government Services: Real world success stories using PSDS
<p>Join us and discover how state and local governments are leveraging ServiceNow® Public Sector Digital Services to transform citizen experiences. See real world use cases showcasing how agencies are: - Modernizing service delivery with a user-friendly portal for streamlined requests. - Enhancing constituent engagement through improved communication and self-service. - Optimizing internal operations with automated workflows and data-driven insights for better decision-making. Get inspired and learn how Servos can help your agency deliver efficient, citizen-centric government services.</p>
Empower your marketing team from planning to execution with Tenon
<p>Today's marketers are tasked with delivering ROI like never before, but all too often, lack the processes and technology to turn strategy into success. Enter Tenon, built on ServiceNow®. Tenon’s marketing solution streamlines the marketing journey from start to finish: accelerating work, enhancing team collaboration, and delivering campaigns for maximum impact. Join the Tenon team to discover how top marketing teams are boosting campaign production by 15%, reducing employee workload by 2 hours per week, and delivering the marketing work that drives results.</p>
Simplicity in innovation: A human-centered approach to service design
<p>Join this Think Big session to learn about the human-centered approach to service design. Whether you're creating a new service, or a new experience, human-centered design is a powerful tool for creating superior and sustainable user engagement. There is no way a user can carry out self-service tasks unless the user experience is simple enough. But innovations can only take place when people’s behavior changes. In service design, the key to success lies in making things easy for users to achieve the desired behavior. You can with train the users which is the usual path most transformation projects have taken, or just simply focus on simplifying the way they work with data.</p>
Leverage the power of Generative AI in customer service with Now Assist for CSM
<p>Improve the end user experience while enhancing support agent productivity and enabling quicker resolutions for customers. In this lab, discover the overall architecture of Now Assist for CSM, required plug-ins, how to configure experiences, and make the best use of innovative capabilities.</p>
Learn how leading banks are modernizing delivery with DevOps Automation & Gen AI
<p>Learn why and how leading banks and financial institutions are using DevOps, Hyper Automation, Low Code and Gen AI tools to modernize digital delivery and change management. By automating risk analysis and shifting to continuous testing and deployment models delivery teams are dramatically reducing the time to market of feature releases, focusing on innovation, and driving out manual maintenance tasks from the equation. Hear how the most innovative ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> teams in financial services are transforming delivery by leveraging AI-led operations.</p>
Exploring OAuth 2.0 in ServiceNow: A Masterclass in Authentication
This masterclass offers a comprehensive guide to implementing secure authentication, delving into advanced techniques. From protocol fundamentals to ServiceNow-specific strategies, this resource empowers developers with the knowledge needed to master OAuth 2.0, ensuring robust and effective authentication in ServiceNow environments.
Electrifying success at entergy: transforming utility workflow with OTM
<p>Dive into the electrifying success story of a Fortune 500 Electric Utility Company's journey with ServiceNow® Operational Technology Management (OTM). Learn how the company centralized its OT Asset Inventory & Regulatory Compliance, becoming ServiceNow's first customer to go live with OTM. From overcoming integration challenges to implementing a comprehensive discovery and asset management solution, this case study showcases a blueprint for digital transformation in the electric power distribution industry, resulting in over 2000 OT assets added to their CMDB and setting the stage for future innovations.</p>
How UW Health is Transforming Patient Services and Care with ServiceNow
In healthcare, delivering personalized and timely patient care is not just a goal, but a requirement. Discover how UW Health used ServiceNow® to transform its Service Desk to serve 24k employees and 950k annual patients. The session will explore how the company improved the agent experience with Service Operations Workspace (SOW), reduced the time to service by 95% and decreased incident volume by 4.5%.
Adopt do not adapt - Driving business value through a service-oriented model
<p>A winning service strategy is one that aligns the organization's goals, meets the customers' needs and optimizes resources and processes. Learn how Banco do Brasil, one of the largest and most successful Brazil's banks, transformed their ITSM & ITOM by adopting <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> into a service-oriented model: - Centralizes employees’ operations in a single place, with a better overall user experience and a customer and service mindsets. - Improves service visibility, flexibility and reliability of IT, reducing risks (over 18 million CIs, 99,9% of Alert Noise reduction, 97% of Successful Changes).</p>
Sales and Order Management in action: Sell, fulfill and service on one platform
<p>Learn how Sales and Order Management (SOM) provides organizations with a composable solution, helping them bridge siloes across lead-to-cash to reduce costs and accelerate and grow revenue. See how agents can manage the opportunity lifecycle, configure and price quotes, easily create orders, and allow fulfillment agents to manage complex orders. Learn how service agents can track and verify contracts and entitlements, delivering outstanding post-sales service. Experience how service agents can unify the customer journey from opportunity to renewal.</p>
Is your business ready to lead the sustainability revolution?
<p>In this session we’ll dive into the power of sustainable operations for both your company's health and the planet's well-being. Learn how to maximize environmental and social impact, combat greenwashing tactics and navigate the changing landscape of ESG regulations. You’ll discover how your business can become a leader in sustainability within just one quarter.</p>
Collaboration between Microsoft, ServiceNow, and Copilot
<p>Dive into the RSM playbook to seamlessly unite ServiceNow® with Microsoft's ecosystem: Copilot, Azure, Teams, and M365. Discover how this integration empowers your organization with: Streamlined Workflows, AI-Powered Assistance, Enhanced Collaboration, Empowered Agents. RSM experts guide through the integration process, highlighting key considerations and best practices. Unlock the full potential of a unified digital workplace and boost employee satisfaction, agent efficiency, and operational excellence.</p>
Achieve a transformative employee and people experience with ServiceNow
<p>Improving employee experience is vital for global firms, impacting customer satisfaction and financial outcomes. Workers seek better work-life balance and modern tools, amidst broader economic and AI advancements. Capgemini’s People Experience with ServiceNow® offering can address these needs by streamlining diverse work settings and tech, enhancing every aspect of the employee journey, from hiring to offboarding, thereby boosting overall productivity and employee satisfaction.</p>
Scale accounts payable processes
Discover how to add speed and scale to accounts payable activities while also delivering an automated and streamlined process from invoice ingestion to payment release on ServiceNow®. Remove manual process steps, such as invoice ingestion, that slow down and create frustration for employees and suppliers alike. Hear how ServiceNow enables users to simplify 3-way match for greater confidence and provide streamlined and dynamic approval workflows that reflect the needs of your business without forcing everyone into a one-size-fits all approach.
Elevate Workflow Automation with Workflow Studio and Now Assist
<p>Experience the Power of Workflow Studio and Now Assist in accelerating the creation and automation of digital workflows as scale. Join us to witness firsthand how these tools drive efficiency gains, reduce cost, and elevate user experience through seamless Workflow Automation.</p>
Playbook types in Workflow Studio
Different flavors of processes are coming. With the process type framework being introduced in the Washington release, different business units are releasing different variations and flavors of processes. Each of these processes, will have a different restricted type of process authoring experience. Learn about the process type framework and some examples that are soon to come.
What's new for Agent Productivity- Agent Chat and Sidebar
Breakout - Quick presentation on topics like "what's new in ____", longer "under the hood/this is what the platform does", or roadmap/demo of (near) future features. 60 Min Join us to learn about Agent productivity Experience products we released in the Vancouver release such as Agent Chat, Advanced Work Assignment and Sidebar and more. We'll also discuss features released in Washington DC and forward-looking roadmap items. We'll cover an overview of release items, provide some short demos, and leave time for some Q&A.
What's new with Platform Analytics
Join this session to learn what's new in the Washington D.C. release and where are ServiceNow® is heading next in the product roadmap. The session will include a demo of the most recent innovations as well as a sneak peek into what's coming in 2024 and beyond.
Curated access controls for Workflow Automation
Join this session to learn how to configure and control access to specific workflow automation content and features (flows, subflows, actions, and playbooks) for your users. Grant curated flow and playbook user access and permissions for specific features and content. Manage what parts of the builder experience your users can utilize as well as what content they can access based on specific conditions you specify and user roles.
Fujitsu's four steps to global transformation: Advice from the C-suite
<p>To thrive in today's changing world, organizations need agility and enhanced visibility. Fujitsu, with a workforce of over 126,000 employees across 180 countries, is no different. The company has undertaken its own digital and sustainability transformation, known as Fujitra (Fujitsu Transformation), to enhance customer and employee experiences whilst future-proofing operations for people, planet and prosperity. And the platform that underpins this? ServiceNow<span style="font-size: 11.0pt;">®</span>. Join Fujitsu's executive leadership team, to learn the four steps every digital leader should take to ensure a successful transformation.</p>
Now on Now: Unlocking the organizational power of GenAI for employees using Now Assist
<p>There's no denying that GenAI is revolutionizing the way we work. Organizations worldwide are realizing its potential to optimize employee efficiency and create personalized experiences. In this session, learn how ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> employs GenAI on our Now Platform® to empower our workforce and redefine engagement. Learn more about real-world GenAI applications and successes, and discover how AI boosts productivity and satisfaction in our employee portal. This session suits technical experts and executives alike, offering inspiration and actionable insights into AI's organizational impact.</p>
Asian & Pacific Islander (API) Connected in Tech Social
<p>Immerse yourself in the vibrant spirit of the API (Asian & Pacific Islander) community at Knowledge! This special social gathering is your opportunity to connect with fellow API tech professionals, engage in meaningful community chats, and celebrate diversity in tech. Whether you're looking to expand your network, exchange ideas, or simply enjoy the camaraderie, don't miss this chance to be part of a thriving and supportive environment. Join us for an inspiring session of networking and celebration!</p>
ServiceNow Pride Connected in Tech Social
<p>It's time for our ServiceNow Pride Connected in Tech Group meetup! Let's celebrate diversity and unity within our LGBTQIA+ community at ServiceNow. There will be networking, community chats, and much more!</p>
SNUG Connect: Network, Innovate, and Thrive Together
<p>Step into the world of ServiceNow User Groups (SNUG) at our interactive SNUG Connect session! This is your prime opportunity to meet face-to-face with fellow ServiceNow aficionados in your area. Engage in lively discussions, swap innovative ideas, and gain invaluable insights that can transform the way you work with the ServiceNow® platform. Whether you’re looking to deepen your existing connections or forge new ones, this session will fuel your passion and link you to a network of potential collaborators. Join us to expand your professional network and amplify your impact within the ServiceNow Community.</p>
ServiceNow Developer Meetup: Ignite Connections and Fuel Innovation!
<p>Join us for a guided networking session where you can experience our Meetup program firsthand and leave the session with a new connection or two. Meet fellow developers, exchange ideas, and gain valuable insights into the ServiceNow® ecosystem. Whether you're a seasoned developer or new to the community, this session offers a welcoming space to forge new connections and dive into the world of ServiceNow Developer Meetups.</p>
Now on Now: Zero to 100! Governing & scaling multiple clouds on the Now Platform
<p>Whether traffic or workload demands grow suddenly or over time, a scalable cloud solution is a must-have. In this session, see how ServiceNow DT uses our Cloud Center of Excellence (CCoE) workspace to govern our multi-cloud landscape at scale. We'll share how we manage multiple cloud and SaaS providers while giving users a 360-degree view of our cloud assets and spend. Find out how we use monitoring and remediation workflows to boost operational efficiency. We'll talk vulnerability management, audits, and compliance reporting as well as our integration with third-party strategic partners. </p>
Now on Now: Leveraging platform capabilities for organizational growth
<p>ServiceNow® is growing at an incredible pace. In this session learn how to continually grow and evolve an organization, leverage platform capabilities, and organize resources to align with changing business needs. </p>
Shaping the future of work in an AI enabled world
<p>Today’s HR leaders are focusing on increasing employee productivity amidst rapid change in a tightened market. Meanwhile, Gen AI has emerged as the transformative technology that just might be the answer to augmenting employee productivity. Leaders now need to consider the right people strategies for their organization that help meet organizational growth goals, utilize emerging technology, and ensure the trends they choose to follow meet their needs long term. In this session we’ll explore the global trends impacting your people and workplaces as well as predictions for the future of work.</p>
Bringing employee experience to life - Best employee portal contest winners!
Building an employee portal that serves the needs of teams and delivers on goals for better communication, streamlining service delivery, and improving the employee experience is no easy feat. This year, ServiceNow® launched its first Best Employee Portal Contest to recognize excellence and ingenuity in portal design. Join this session for a look into the Top 10 portals and reveal the Best Employee Portal Contest winner. Learn how customers created employee portals that encompass human centric design thinking, creative adoption strategies, and continuous improvement processes.
Empower employees to take control of their career growth
<p>Learn how Employee Growth and Development experiences motivate and inspire employees to grow their careers, while driving employee retention and business growth. (REPEATED SESSION)</p>
Empower employees to take control of their career growth
<p>Learn how Employee Growth and Development experiences motivate and inspire employees to grow their careers, while driving employee retention and business growth. (SESSION REPEATED)</p>
Empower your employees to take control of their career growth
Learn how Employee Growth and Development experiences motivate and inspire employees to grow their careers, while driving employee retention and business growth.
Enable all deskless workers to self-serve with Employee Center Pro
In today’s global workforce, 80% of the global workers don’t sit behind a desk or use a computer to perform their job. Learn how upcoming Employee Center Pro capabilities can be used to improve deskless work productivity and drive operational efficiencies for the organization.
Get the most out of HRSD investments
<p>Learn how Agent Workspace for HR Case Management, Employee Relations, Employee Journey Management, and Manager Hub help make the most of HRSD investments and how other customers are leveraging them today. (REPEATED SESSION)</p>
Get the most out of HRSD investments
<p>Learn how Agent Workspace for HR Case Management, Employee Relations, Employee Journey Management, and Manager Hub help make the most of HRSD investments and how other customers are leveraging them today. (SESSION REPEATED)</p>
Get the most out of HRSD investments
<p>Learn how Agent Workspace for HR Case Management, Employee Relations, Employee Journey Management, and Manager Hub help make the most of HRSD investments and how other customers are leveraging them today.</p>
Strategic Portfolio Management Beyond IT - The challenges and benefits no one talks about
<p>Mars, a multinational manufacturing company, is currently engaged in a significant transformation known as the "Unify Experience Initiative." This initiative involves tackling two primary challenges using ServiceNow Strategic Portfolio Management . Firstly, it aims to transition the organization to become outcome focused in order to provide more value to our customers. Secondly, it seeks to establish standardization on the ServiceNow platform for aligning work with strategic objectives across six lines of business. During this session, we'll delve into the organizational hurdles, potential pitfalls to steer clear of, effective strategies, and our roadmap for achieving success.</p>
Overcoming asset total cost of ownership challenges with HAM and EAM
Asset managers encounter numerous challenges when it comes to calculating and managing the total cost of ownership (TCO) of hardware & enterprise assets. The diverse nature of asset types & models introduces complexities in tracking and aggregating costs throughout the asset lifecycle. In this session, explore the intricacies of TCO calculations including acquisition costs, maintenance expenses, operational costs, and disposal costs and dive into the advantages of a single platform solution in driving comprehensive cost tracking, accurate forecasting, and proactive cost management strategies.
Prioritizing and mitigating software supply chain risk with Snyk and SN App VR
<p>Snyk for <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Application Vulnerability Response gives application security teams a single view for all open source and code vulnerabilities from development to production. AppSec Teams can prioritize work and mitigate software supply chain risks, and simplify coordination with development teams, plus create automated processes for workflow tracking and process exceptions.</p>
Scale and automate cloud processes with ITOM and Cloud Cost Management
Delivering cloud services at the speed of innovation requires workflows and governance to achieve lasting transformation. With ITOM Cloud Accelerate, organizations can speed cloud adoption with workflows that automate cloud service delivery regardless of cloud providers. While Cloud Cost Management tracks cloud spending, optimizations, simulations, and FinOps budgeting provide clear visibility into your overall cloud transformation journey. See it in action -- all in one single platform.
Security Posture Control demo
<p>Join this demo for a walk through a demo of the newest addition to the Security Operations suite- Security Posture Control! Learn how Security Posture Control can help organizations get 360-degree visibility into the attack surface, detect and remediate security control gaps and unmanaged assets, prioritize vulnerabilities by asset risk, and more.</p>
Best practices to drive deflection with GenAI from an end-user perspective
<p>GenAI has grown exponentially over the past year and projections see this only increasing. In previous surveys, customers have consistently ranked driving deflection as a top reason for implementing GenAI tools. The session will review best practices for helping employees use GenAI to drive deflection. Presenters share best practices to driving a positive GenAI end-user experience; for example, ways to build trust with GenAI, and examples of how and when to best use GenAI to help users self-service when information is needed, or a problem occurs.</p>
Continuous co-delivery for the world's largest global ServiceNow CoEIs
<p>Why a different approach is needed to scale a Center of Excellence & Innovation and why the importance of fostering collaboration between customers, <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span>, and partners will lead to better outcome in the long term.</p>
Elevate mobile solutions
<p>In today's fast-paced business environment, mobile solutions play a pivotal role in enhancing productivity and employee satisfaction. Intentionally designed mobile solutions lead to faster, more efficient, and highly responsive organizations. In this session, explore practices for designing exceptional mobile solutions by coupling intentional native mobile design with powerful capabilities from ServiceNow®. Whether you’re looking to improve your existing ServiceNow mobile solution or just starting on a ServiceNow mobile journey, this session offers valuable insights and actionable tips.</p>
From testing ground to success story: Building a robust ServiceNow foundation
<p>Struggling to optimize ServiceNow® for real-world needs? Join us as we unpack the journey of a high-profile Singapore government client who trusted us to implement Workspaces for their government operations. Discover the data-driven testing strategy that ensured scalability, seamless integration, and a user-friendly experience. Learn how their feedback shaped the final product, leading to their success - and how you can replicate it for your own organization. Don't miss this unique session and unlock the full potential of Workspaces.</p>
From ITSM to CSM: Achieve enterprise service management for all customers
<p>How do we expand from IT solutions to customer-centric experiences? Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Customer Service Management (CSM) facilitates comprehensive enterprise service management transformation beyond IT, empowering your business units to collaboratively create value for both internal and external customers.</p>
From ITSM to CSM: Achieve enterprise service management for all customers
<p>How do we expand from IT solutions to customer-centric experiences? Learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Customer Service Management (CSM) facilitates comprehensive enterprise service management transformation beyond IT, empowering business units to collaboratively create value for both internal and external customers.</p>
Gaining control of AI spend: Improving visibility of AI services and costs
The rapid growth of AI services and tools in the cloud has introduced new dimensions to cloud cost management. As organizations increasingly adopt AI technologies, making sure the right projects are getting the right levels of investment is paramount, rather than wasting spend on so called experimental use. Join us as we explore some of the common challenges faced in this realm and uncover strategies to improve cloud cost visibility in AI-driven environments.
Generative AI, machine learning, and the changing asset management landscape
In this session, see how generative AI and machine learning are reshaping how asset managers are approaching IT and enterprise asset management. Learn how ML powered capabilities and workflows can help detect and correct anomalies during the normalization process, onboard contracts more quickly, and streamline thousands of tasks such as hardware and software request fulfillment. Explore what’s to come as advancements in AI are helping to reduce manual effort, streamline workflows, and enable asset managers to scale and elevate the value provided to the business.
Get started with ServiceNow Impact
<p>In this session, hear how to can set up a strategy, roadmap, and blueprint for value with <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Impact. Get a first-hand look into some of the key deliverables as a ServiceNow Impact customer.</p>
How ServiceNow AI and GenAI solutions increase user experience and efficiency
<p>Get an overview of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> AI and GenAI capabilities that can transform the user experience and organizational efficiency, with blueprints to accelerate the AI journey.</p>
How ServiceNow AI and GenAI solutions increase user experience and efficiency
<p>Get an overview of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> AI and GenAI capabilities that can transform the user experience and organizational efficiency, with blueprints to accelerate the AI journey.</p>
Implementation Insights on Now Assist for CSM and FSM
Is your platform and data ready for generative AI? What are the key configuration aspects and top gotcha’s when looking at CSM or FSM implementations? Let’s overview the leading practices and common challenges to prepare for in this journey.
Implementation Insights on Now Assist for CSM and FSM
Is your platform and data ready for generative AI? What are the key configuration aspects and top gotchas when looking at CSM or FSM implementations? Let’s overview the leading practices and common challenges to prepare for in this journey.
Tackling technology asset obsolescence and regulatory reporting with HAM and SAM
Asset managers grapple with the dual challenges of managing technology obsolescence and meeting stringent regulatory reporting requirements for software & hardware assets. In this session, dive deeper into these challenges and how a single platform solution can help streamline processes and mitigate risks tied to asset obsolescence. Unlock new levels of efficiency, regulatory compliance, and cost savings by embracing a unified platform approach to facilitate technology upgrades & system integrations, minimize disruptions, and reduce the business impact of obsolete assets.
Tanium best practices for ITX and security operations integrations
<p>Get expert advice from Tanium’s Field CIO on how to ensure Tanium and ServiceNow® integrations deliver the desired business outcomes. This is an excellent opportunity to bring questions regarding CMDB, File Integrity Monitoring, or Compliance integrations to get the answers you’ve been waiting for. Open to all IT and SecOps teams.</p>
Track the value of ServiceNow investments
<p>Discover how to accelerate business outcomes and realize the full potential of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> investments. Learn best practices for setting objectives and measuring value to create a plan for success with ServiceNow.</p>
Track the value of ServiceNow investments
<p>Discover how to accelerate business outcomes and realize the full potential of <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> investments. Learn best practices for setting objectives and measuring value to create a plan for success with ServiceNow.</p>
Unifying Enterprise Architecture and ITAM with a Single Platform Solution
In this session, learn how to build the bridge between your enterprise architecture and technology asset management teams with a single platform solution. We’ll explore how to optimize technology spend and mitigate common asset risks so that you can proactively plan for your asset estate with continuous governance for ongoing success. Explore how ServiceNow Strategic Portfolio Management, Application Portfolio Management, and IT Asset Management lay the foundation for effective asset management across software, hardware, and cloud resources.
Customization calamity: Mistakes to avoid when extending OOB apps
<p>To customize or not to customize? This age-old developer dilemma intensifies when tailoring applications to client needs. While some apps flexibly extend, others prove more rigid, demanding intricate customisations. Yet, not all customizations are created equal nor are they inherently negative. Plunge into this session to discover smart tactics on the art of seamless extension versus astute customization. Absorb wisdom on navigating the ripple effects of future upgrades, shared by a three-time ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> Developer MVP with over ten years of experience on the platform.</p>
Decision tables: Your Swiss army knife for business logic
<p>In this interactive session, learn through live examples, showcasing how Decision Builder seamlessly replaces hardcoded business logic in both Flow Designer and scripts. Moreover, engage in a discussion where you can freely exchange best practices and gather insights from peers. Regardless of whether you're a seasoned developer or a no-code pioneer, get ready to expand your horizons and delve into the potential that Decision Builder offers.</p>
Digitize to compete. Protect to serve. OT Security and Service Management.
<p>Continuous digitalization and interconnectivity of the production environment is crucial to capturing value from the current industrial revolution. However, heightened integration and convergence is exposing every organizations’ critical infrastructures and Operational Technology (OT) environments to cybersecurity threats of greater magnitude and sophistication. Join this session and hear how the EY OT Security and Service Management offering can provide better governance of OT and underlying infrastructure and improve OT lifecycle management.</p>
Maximize the value out of Employee Growth & Development with IBM
Join us to learn more about IBM and ServiceNow®’s new joint offering, Skills Foundation, which will help maximize the investment in Employee Growth and Development (EGD) to build a robust skills-centric organization. By implementing IBM’s market-leading predefined skills taxonomy, we can build a simplified validation process with Subject Matter Experts (SMEs), accelerating the process of building finalized job and skill alignments and organizational buy-in, ready for deployment within EGD.
Meet ServiceNow's new design system
<p>Attend this session to see the new design system site and the best way to understand how to design great <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> experiences. Learn about the newly launched site, discuss enablement content and resources to help get started, and hear the plans of how the site will be expanding in the future to better help guide users through ServiceNow design journeys.</p>
Modern Ops with Embedded AIOps, Service Reliability, and Generative AI
IT teams are embracing newer functions and expanding to include AIOps, service reliability, and Gen AI concepts. To be successful, they need a roadmap and best practices. Join this joint session with RapDev to learn three things you need to know to develop modern operations focused on predictive AIOps. You will learn from customer an d implementation insights and see a demo of how AIOps unfolds in real life.
Uber moves faster by augmenting risk & compliance with AI-powered automation
As the world’s leading ride-hailing service in 70+ countries, Uber is also a leader in automating legal, regulatory, and policy risk and compliance core operational processes. Learn how Uber is augmenting Integrated Risk and Policy and Compliance Management workflows with low-code apps, Robotic Process Automation (RPA), machine learning, and GenAI to scale policy and compliance management, provide centralized, real-time visibility to the C-Suite for better decision making, and drive faster time to market and greater business agility in the face of a fast-moving regulatory environment.
What’s next for Operational Technology Management from ServiceNow?
<p>From smart factories to connected power stations and beyond – companies around the world are leveraging <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> Operational Technology Management (OTM) to discover, secure and well…manage operational technology assets. In this session, learn how ServiceNow is working closely with customers to realize an ambitious roadmap that includes digitally enabling industrial workers, fostering seamless collaboration with enterprise asset management, and more!</p>
Ask GenAI: Can you help me build my integration flow?
ServiceNow provides powerful tools for connecting your instance with your 3rd party apps and data, including apps from Microsoft, Atlassian and many others. Using flow designer and Integration Hub, you get to decide how to integrate your apps. Using Generative AI with NOW LLM, we make that process even easier! Describe you flows using text and let GenAI handle the rest. if you are interested in exploring more about these GenAI capabilities and plans for upcoming releases, this is a must session for you!
Ask the Experts - Workspaces
Ask the Experts about workspaces
Accelerate case resolution and agent productivity with Now Assist for HRSD
<p>Discover the overall architecture of Now Assist for HRSD, required plug-ins, how to configure experiences, and use capabilities Activate Now Assist features for the Human Resources Service Delivery application in order to enable Generative AI capabilities like case summarization, case resolution notes, and virtual agent handoff summaries.</p>
How to build robust data streaming integrations at scale
<p>Join us to learn how to build an integration to stream data in and out of the ServiceNow platform. Data streaming allows you to configure near-real-time integrations at scale. You will see a live demonstration of the steps to configure the integration to get data flowing.</p>
To Seek, to Renew, and not to Expire: Certificate Management Simplified
In today's digital era, the security of information systems is paramount. Certificate management plays a crucial role in ensuring secure communication between devices and services, however, managing certificates—especially at scale—poses significant challenges, including tracking expiration dates, renewals, and compliance with security policies. This presentation will equip IT professionals and security managers, with the knowledge and tools to leverage ServiceNow ITOM Visibility for effective certificate management, paving the way for a more secure and efficient digital future.
Learning to speak … JavaScript? A linguistics approach to ServiceNow scripting
<p>Did you know that learning to read and write JavaScript can be just like learning a new language? A linguistics approach can help us think about learning how to script in new and encouraging ways. In this session, hear how lessons learned from studying and teaching multiple languages have helped the presenter grow from wanting to cry over a single line of code to debugging script includes and business rules with confidence. Expect to learn tips and tricks to help you to think about learning to code in new ways, whether you are new to your ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> scripting journey or a lifelong learner.</p>
Stand-up, stand-out, and lead: 5 key lessons learned on the way to the top
<p>This engaging and interactive roundtable focuses on the importance of gaining trust, inspiring confidence, uplifting brand reputation (personal & company), and leadership. When you marry these attributes with innovation, agility, versatility; then rising to the top whether you are a part of a world-class sports team, a company, or a performance driving team is a predictable outcome. All the while staying relevant for shareholders, stakeholders, or fans during rapidly changing times. Discussions will focus on how we are collectively innovating to address current challenges and disruption.</p>
We are behind you: How ServiceNow partners make you smarter, faster, and future-proof
<p>Have you ever felt alone in your digital journey? Been overwhelmed by the options or the unknowns? What if there were thousands of experts at your fingertips, ready to deliver more value, more efficiency, and more innovation than you thought possible? This isn't about a single workflow or solution; it's about broad, lasting transformation. With ServiceNow<span style="font-size: 11.0pt;">®</span> partners, that’s exactly what you get.</p> <p>Join the SVP of Global Partnerships, Erica Volini, as she walks through real life examples of partners finding innovative ways to solve customers’ most pressing challenges and squeezing every last drop of value from the ServiceNow platform. You won’t want to miss the real-time customer and partner matchmaking to see just how easy it is to find your perfect match.</p>
Reimagining fraud and disputes
<p>The volumes, complexity and losses from fraud are increasing year on year and current operations and technology solutions are not fit for purpose, automated, or customer centric. EY's solution built on <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> simplifies fraud agent experience, provides a digital customer experience and reduces the cost and time to resolve cases. Our Solution drives and automates each case from identification through to Dispute resolution and is enhanced by EY’s Fraud Ops experience, AI and the ServiceNow Disputes product to enable the Digital Transformation of your Fraud Ops function.</p>
NTT DATA Group built a world class enterprise core system GAIA with ServiceNow
<p>NTT DATA Group modernized its core system with <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span>, connecting with 20+ external systems and 20,000+ interfaces. This became a model case in Japan’s common needs to transform legacy systems. Attend this session to learn how experiences are being transformed for hundreds of thousands of employees, and how the company overcame the challenges in managing over 70 instances and releases. Also see further vision with process mining and GenAI for future-proof enterprise architecture.</p>
Resolve tasks efficiently with Recommended Actions and Contextual AI search
Discover the transformative impact of Recommended Actions in making task resolution proactive and efficient for service agents. Explore how this intelligent tool optimizes task resolution workflows, empowers service agents with automatic search results driven by AI, and ML capabilities to provide guidance with next best actions. Gain insights into real-world use cases and understand how organizations are maximizing the potential of Recommended Actions to elevate their customer service experiences.
Beyond ITSM. Bringing ServiceNow into healthcare for a unified platform
<p>Nuvolo Connected Workplace boosts the ServiceNow® healthcare tech stack. Designed for HTM & FM teams, it ensures compliance and manages leases, projects, sustainability, capital planning, space, and cybersecurity for non-IT equipment. This session dives into why ServiceNow platform teams will benefit from bringing Nuvolo into your hospital. The shared accountability model empowers stakeholders to configure needs while adhering to SDLC. This session goes beyond the product, exploring implementation best practices and benefits.</p>
United States Army digital transformation
<p>Using a single software as a service (SaaS) platform, the U.S. Army has options to provide exciting new enterprise-class applications to the soldiers that enable better hardware asset management, software licensing management, service support, and security operations through linkage of assets to individuals and services.</p>
Streamlining OT Management and Fortifying Security in Industrial Environments
<p>Explore how ServiceNow Operational Technology (OT) capabilities and Enterprise Asset Management practices help drive operational excellence and fortify critical OT infrastructure against cyber threats. Attendees will gain insights into proactive maintenance for their OT devices, exploit mitigation, and responding to incidents more rapidly with the help of GenAI-built Now Assist. This demo highlights the importance for a holistic approach to secure OT systems in today's digital landscape.</p>
Learn how CEMEX is enhancing its shared services operations with RPA HUB
<p>CEMEX is a leading global building materials company with over 46,000 employees worldwide. As part of its digital transformation strategy aiming towards creating our next generation of shared services, CEMEX is using RPA HUB to automate repetitive tasks, allowing the business to streamline processes, reduce errors, and allocate human resources to higher-value activities. RPA is revolutionizing CEMEX shared service organization and is driving competitive advantage by combining robotic capabilities with ServiceNow® workflow automation tools.</p>
Managing enterprise threat with Tanium and ServiceNow
<p>In today’s dynamic automated environment, risk is everywhere. From complete IT automation to deep-fake impersonations, the value is high and yet the risk is significant. How do we stay proactive as across SOC to detect, contain and eliminate the threat? How do we stay proactive in ensuring we embrace responsible practices using a single data model, single architecture, and strategic platforms so your teams can stay focused on being resilient against risk with Tanium and <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>. In this session learn the importance of managing threat & risk with Tanium and ServiceNow.</p>
What's new in Now Learning for GenAI, career journeys and the Udemy partnership
<p>Learn about all the latest ServiceNow® training offerings. This session will highlight how Now Assist courses incorporating GenAI features to increase productivity, transform experiences, and accelerate agility. It will also cover the most recent additions to career journeys that guide the way to success in your role. Learn how to build technical skills with ServiceNow courses and transferable "power skills" with Udemy courses.</p>
Road to Denver - Driving the HR delivery paradigm: High touch to speed to answer
PayPal’s global Employee Central team was established in Q3'19. The scale grew significantly from the 8000 case/month baseline to closing 13,054 cases/month in 2022. The company was challenged with cost and case volume reduction and set the target to 5280 (Denver). The foundation of its case volume reduction journey was the implementation of ServiceNow® for case management and development of knowledge articles to encourage self-service. This implementation, along with the improved knowledge content Chatbot functionality generated a 31% quarterly case reduction in the 2H'23, a savings of >$350K.
Modernize your Automation COE: A deep dive into Automation Center
<p>Amit Saxena, GM of Automation Engine at <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span>, will share success stories from customers who are live on Automation Center. Amit will show how you can measure business value and manage the operational health of your multi-vendor landscape with Automation Engine’s workspace for automation teams. He will deep dive into automation governance best practices, exploring ServiceNow's automation governance strategy and vision for the future. Amit will also outline how ServiceNow empowers the Automation COE to deliver bottom and top-line impact and operate with AI-augmented intelligence.</p>
How IAG made 3,000 risk superheroes (and made it fun)
Managing risk is boring? Think again. Hear how IAG engaged and transformed 3,000 tech team members into risk superheroes by giving them the power to make decisions in ServiceNow®. Learn how the company reduced superhero impact, moving risk from something extra to BAU by engaging new users with fun, deploying control automation and Predictive Intelligence to manage compliance, building citizen development teams and leveraging teams for the same outcome, taking and acting on superhero feedback at every turn, saving over 20,000 hours a year in risk communication and reporting.
From subflows to superheroes: Recreating marvel snap in ServiceNow
<p>Want to learn how gaming mechanics can illustrate the power of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> dynamic subflows? Join this session for a fun journey recreating the massively popular mobile game Marvel Snap on the ServiceNow platform —with minimal coding! Discover how to build a full game experience, from deck selection to complex card interactions, and see firsthand how ServiceNow can simplify sophisticated logic in a fun, interactive session. Walk away with insights on harnessing no-code solutions for dynamic, logic-based operations taking lessons from outside traditional use-cases!</p>
Certify smarter, not Harder: Insider insights for success
<p>Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!</p>
Unleash the power of ServiceNow solutions with Expert Services
This session covers the guiding principles of successfully implementing ServiceNow® capabilities across the enterprise. It focuses on getting to value quickly and what steps a customer must take to minimize the risks associated with implementing enterprise software, like ServiceNow®. These critical success factors are taken from many years of real-life experiences with customers in the field.
Continuous co-delivery for the world's largest global ServiceNow CoEIs
<p>Why a different approach is needed to scale a Center of Excellence & Innovation and why the importance of fostering collaboration between customers, <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span>, and partners will lead to better outcome in the long term. (REPEATED SESSION)</p>
How Konica Minolta uses IOT Data and AI to empower humans and elevate CX
<p>Join this session to learn how Konica Minolta is uncovering the synergy of AI alongside human expertise and how we are reshaping customer service. We will discuss: 1) Real-world use cases, best practices, and innovative advancements, and 2) How to embrace a remote-first approach with AI, enabling effortless solution access for customers</p>
Manufacturing industry product roadmap
<p>Helping manufacturers sell and service is a key priority area for <span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;">ServiceNow®</span></span>. In this product roadmap session, learn what is new for solution's innovation roadmap.</p>
Enable field service technicians with AI tools
Frontline workers are constantly triaging and troubleshooting, often relying on recollection to perform their jobs and not having time to document their work. With NOW Assist for FSM, AI and GenAI arm mobile workers with enhanced tools to boost productivity while reducing the administrative burden.
Enable field service technicians with AI tools
Frontline workers are constantly triaging and troubleshooting, often relying on recollection to perform their jobs and not having time to document their work. With NOW Assist for FSM, AI and GenAI arm mobile workers with enhanced tools to boost productivity while reducing the administrative burden.
Propel product launches, uphold compliance, & drive life sciences ROI with Tenon
<p>Join leaders from Tenon and ServiceNow® as they present how Tenon’s Marketing Work Management solution, built on ServiceNow, accelerates product launch time by at least 15%. Discover how life sciences teams can reduce manual work by approximately 2 hours per employee per week through an optimized medical, legal, and regulatory (MLR) review process, seamlessly integrated with Veeva Vault. Don’t miss your opportunity to learn how to drive operational efficiencies with Tenon’s unified marketing solution connecting content, campaigns, and compliance.</p>
Creating a network effect with App Engine and Citizen development
<p>In this session, Serco NA will share how it brought the value and capabilities of App Engine to its corporate organizations. With the outstanding support of the product success team, Serco stood up a Citizen Development practice to unlock the power of App Engine in 2023. With more than 50 micro-certifications and training for four application developers, this session will cover the four new applications delivered to its finance and HR organizations to transform legacy processes and the resulting network effect it created that has brought 16 more applications into the development pipeline for 2024.</p>
Government of Alberta's contact center transformation with ServiceNow
Alberta's Contact Centers, once fragmented with multiple ringing phones and on-premise systems, underwent consolidation after extensive discussions. Powered by ServiceNow® and coupled with NICE InContact, the organization migrated 76 groups spanning 1900 agents to ServiceNow within 24 months, with over three million inquiries processed to-date. Join this session to learn key strategies for successful contact center transformation and rapid deployment techniques for delivering great customer experiences.
Transforming building permitting with ServiceNow
<p>The City of Vancouver is experiencing a housing crisis which city leaders are looking to solve. A specific area of focus is to transform and modernize the building permitting process. Deloitte has been engaged to design and implement the solution on ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> CSM. The project has two main objectives: 1) deliver the best experience to customers possible (citizens, builders, architects, designers, and city staff) and 2) speed up application processing time.</p>
Delivering seamless customer and field service experiences with WorldVue
<p>Join WorldVue, a leader in video, connectivity, and professional services, to explore the transformative journey of a top-tier hospitality organization that implemented Customer Service Management (CSM) and Field Service Management (FSM) with ServiceNow. Discover how agents and technicians are empowered with real-time information, driving operational efficiency and exceptional customer experiences. Delve into decision-making processes, implementation considerations, and the evolution of functionality, showcasing the comprehensive impact of enhanced customer experiences across diverse segments. Join us for insights and inspiration at this global event.</p>
ServiceNow Developer Meetup - AI roundtable discussion
<p>Dive into the world of AI during our ServiceNow<span style="font-size: 11.0pt;">® d</span>eveloper meetup roundtable! Engage in discussions with your peers, where you'll explore the latest AI trends, challenges, and opportunities. This session offers a unique opportunity to connect, share insights, and brainstorm innovative AI solutions within the ServiceNow ecosystem.</p>
User data unification: From chaos to consolidation
<p>Unravel the complexities of migrating users from disparate LDAP systems and the challenges that arise from the proliferation of redundant data. Learn how to automate consolidate, archive, and migrate duplicate user data across seven instances. Execute one action to fix all records but grapple with the existential fear of unintended consequences. Streamline user management without compromising data integrity!</p>
Uber gains a competitive edge with ServiceNow IRM & Third-party Risk Management
Join Uber to learn how it has transformed its manual risk and compliance processes to scale and align with multiple laws and regulations across the business and perform many activities in an unsupervised manner. It has achieved real-time visibility into the status of controls, improved its risk posture, and enhanced its third-party risk management program to enable better decision making and issue remediation. There is still more to do – find out how Uber is doubling down on end-to-end automation.
Knowledge closing celebration
<p>Join us to celebrate an incredible week at the Knowledge Closing Celebration. Enjoy some amazing tunes and jam out with your peers. Featuring the Grammy-winning musical sensation, Pitbull.</p>
Knowledge welcome reception
<p>Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow® experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception.</p>
Beyond the surface: Inside the mind of a ServiceNow content creator
<p>Join Allen Andreas: 6x ServiceNow MVP, Certified Master Architect (CMA), and host of the YouTube channel: Allenovation, as he takes you on a journey into the mind of a <span style="font-size: 11.0pt;"><span style="">ServiceNow® c</span></span>ontent creator. Discover essential elements that underpin successful content initiatives such as effective planning steps, how to cultivate confidence, the benefit of progress checkpoints, and how to measure success and growth. Whether you're a seasoned content creator or just embarking on your journey, this session offers invaluable insights to elevate your craft and leave a lasting impact in the community.</p>
Calling all ServiceNow admins - It's time to network and connect!
<p>Join us for a vibrant networking session where you can meet your peers. Connect with fellow ServiceNow<span style="font-size: 11.0pt;"><span style="">® a</span></span>dmins, exchange ideas, and gain valuable insights into the ServiceNow ecosystem.</p>
Community AMA series: Ask me anything about Automation Engine
<p>Join this collaborative discussion all about accelerating <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> automation! Gain valuable insights, ask hot topic questions, and dive deep into automating on a single platform, connecting to any system, and removing manual tasks in this exclusive AMA session, in the Community Pavilion. From RPA Hub to Integration Hub, Stream Connect for Apache Kafka, Document Intelligence, and Process Mining for External Data, these technologies are set to accelerate automation development and deliver even greater business value.</p>
Hack4Good
<p>Want to use <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> skills to make a positive change in the world? Hack4Good is a golden opportunity! Together on the CreatorCon show floor, build an app to help Technovation, a global tech education nonprofit that empowers girls to become leaders, creators and problem-solvers. Check in, let us know what you’re good at, and we’ll match you with a story from the backlog. When you’re done building, you can validate the solution with the people who will actually be using it. When we move your story to the “Done” column, you'll get an exclusive Hack4Good t-shirt as a token of our appreciation! Sign up now and get your hack on!</p>
Accelerate your generative AI initiatives with ServiceNow Impact
<p>Attend this hands-on lab to see how Jumpstart Your Generative AI, a ServiceNow® Impact accelerator, can accelerate your journey with ServiceNow Generative AI—and greatly improve your efficiency and user experience. It includes an applied demonstration of the Now Assist experiences and leading practices on leveraging the ServiceNow Generative AI Controller. You'll learn about the capabilities of Generative AI, discover use cases available in the Now Platform®, and get access to key resources to help get started using Now Assist and the Generative AI Controller.</p>
Innovating Clean Sport: ServiceNow CSM in Action
Explore an innovative journey with DFSNZ and EY, leveraging ServiceNow CSM to revolutionize anti-doping practices. Learn how it streamlines athlete education, testing, and engagement, tailored for anti-doping challenges. Discover the athlete-centric design, benefiting data integrity, processes, and user experience. This session sets a blueprint for global anti-doping agencies, showcasing ServiceNow's transformative potential. Experience the efficiency and innovation of ServiceNow in promoting clean sport.
ServiceNow「再」入門！ ～ServiceNowの「意義」と「今後」を改めて知る！～ （"Re"discover ServiceNow!）
「ServiceNowって何のためにあるの？」「何で『ServiceNow』って名前なの？」みなさまならどう説明できますか？このセッションでは「意外と知らない」ServiceNowの成り立ちや哲学を改めて学びつつ、今後の方向性やロードマップまでを解説していきます。ServiceNowの意義や世界観を再認識することで、改めてその魅力を再発見しましょう。
Citizen developer 201 - Leverage AEMC to scale citizen development
<p>Using App Engine Management Center, manage all aspects of low-code app dev, from app intake, and collaboration and deployment tasks, to pipeline monitoring. Platform admins can non-intrusively set guardrails, apply standards, and check for compliance, all in one place. In this session, learn how this administrative solution can be tailored to your business, allowing you to scale your low-code app dev practice with efficiency and confidence.</p>
生成AI超入門！ ～話題のNow Assistを実演！～ (Welcome to Gen AI/Now Assist)
近年、「ChatGPT」をはじめとした生成AIが世界中で注目を集めています。生成AIをどのようにビジネスに活用し、生産性と効率性を向上させるかが今後最も重要になります。ServiceNowでは、インシデントの要約作成やコードの自動生成などが行える「Now Assist」をNow Platformに搭載し、今度も進化を続けていく予定です。Now Assistの活用方法・仕組みを講師が実演を交えて解説します。
Unlocking professional excellence: The strategic value of certification
<p>In today's dynamic professional landscape, certification has become a strategic imperative for skill enhancement, credibility, and career advancement. This engaging 60-minute session features ServiceNow® experts exploring the multifaceted value of certification, highlighting its role as a powerful catalyst for personal and organizational success. Join a panel discussion with Certified System Administrators (CSAs) Technical Architects (CTAs) and Certified Master Architects (CMAs) sharing their journeys, challenges, triumphs, and key insights. Gain perspectives their alignment with diverse career trajectories, and participate in an illuminating session filled with practical wisdom. Whether aspiring or seasoned, this session provides valuable insights and inspiration for all professionals.</p>
Leverage learning credits to upskill your organization and drive adoption
<p>Organizations with robust skill-building programs are more likely to attract and retain critical ServiceNow<span style="font-size: 12.0pt;">®</span> talent. In this interactive workshop, learn how to develop your organization’s ServiceNow training, certification, and adoption roadmap by effectively planning, managing, and investing ServiceNow learning credits. Learning credit managers, training administrators, platform owners, and anyone interested in learning how to build an actionable plan to upskill their organization should attend this session.</p>
Caterpillar goes from GRC to IRM; gains efficiency, automation, and insights
<p>KPMG collaborated with Caterpillar to plan a roadmap and a future state design to transition from the customized version of ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> GRC to ServiceNow IRM. This back to baseline migration helped Caterpillar in standardizing their taxonomy, streamlining business processes for multiple stakeholder groups, automating assessments, and creating operational and leadership insights. They built ATFs for Core IRM processes to reduce time spent in regression testing during monthly releases and upgrades. The migration scaled Caterpillar's IRM program and provided scalability on the <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">Now Platform®</span></span></span></span>.</p>
Chevron energizes employees with a “one-start-shop" on the ServiceNow platform
Chevron has adopted a "one-stop-shop" approach for HR/IT needs to ensure their employees enjoy an uncomplicated, fully digitalized, and intuitive experience. Further, they have a bold vision to enhance this platform by integrating all corporate functionalities and services under one umbrella, resulting in an outstandingly unified system. The corporation is committed to streamlining workflows and maintaining an exceptional employee experience. This effort is well-documented as Chevron places great value in staying ahead and providing their employees with cutting-edge digital solutions.
Northwestern Mutual builds an integrated ServiceNow IRM and TPRM solution
<p>A robust strategy around process and ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> technology is necessary for integrating Cyber GRC processes and Third Party Risk Management. Understanding key dependencies, defining an integrated entity class structure, and identifying key triggers and inputs into each process are essential in this integration strategy. Northwestern Mutual's solution allows Vendor assessments to have a compliance impact on Cyber controls through VRM assessment, tracks compliance using common issue management methodology, and reports on risk exposure from third parties using consistent foundational elements.</p>
Digital Native: Driving towards Saudi Arabia's “Vision 2030”
As the sovereign wealth fund of Saudi Arabia, Public Investment Fund (PIF) partnered with Deloitte to deliver on their Enterprise Service Management Transformation. ServiceNow is enabling workflows across all departments of the Shared Services Division with expansion plans for HR, Procurement and Facilities. Join our session to learn how PIF has achieved a 45% simplification of Services Offerings, an 85% shift of workload away from unstructured processes, a reduction in time to market of new solutions, and are accelerating “Vision 2030” with the help of Deloitte and next-gen managed services.
Driving efficiency: FedEx's IT asset management transformation with ServiceNow
<p>FedEx set out on a journey to globalize and transform their IT Asset Management function with a focus on driving global cost efficiencies. Join this session to hear journey with ServiceNow® to enhance IT Asset governance, mature IT lifecycle processes, and improve asset discovery data all while driving process efficiencies and cost savings.</p>
Behind the scenes: Can GenAI answer complex medical questions?
<p><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">Hear how Siemens Healthineers—armed with ServiceNow</span></span></span><span style="font-size: 11.0pt;"><span style="">®</span></span><span style="font-size: 10.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"> and the latest GenAI innovations—reinvent an outdated IT infrastructure to better manage more than 600K medical technology systems in 75 countries, impacting over 70% of the world's medical decisions. Learn how the Healthineers and ServiceNow are working to equip customer service agents with GenAI capabilities. Gain insight into every step, from initial analysis to defining KPI’s to setting up infrastructure to collecting, evaluating and implementing high-value GenAI use cases and preparing a suite of GenAI functionalities to go live.</span></span></span></p>
Delivering a best in class, global third-party risk management experience at NTT
<p>If, like most organizations, you utilize third parties and suppliers to deliver services, then Third Party-Risk Management should be high on the agenda. Understanding the complexity of your extended third party ecosystem can be quite challenging. In this session, learn how EY Teams worked with NTT Data, Inc , successfully implementing vendor risk management within a 12-week period. Special emphasis will be spent on engaging global stakeholders with different requirements and how to build a project plan that focuses on delivering benefits early in the project.</p>
HR and IT: Integrating for excellence
<p>Drive Business Transformation by unlocking the unique relationship between HR and IT. In this Think Big session, hear from ServiceNow® leaders Jacqui Canney, Chief People Officer, and Chris Bedi, Chief Digital Information Officer, as they discuss how collaboration, connection and shared leadership can help reduce the cost to serve, increase automation, and improve employee service across organizations. Jacqui and Chris will review how to deliver the experiences that employees expect where they work – and drive the results that today’s C-suite requires.</p>
Avalara drives strategic business growth, maximizing ROI with ServiceNow
<p>Discover how Avalara transformed their operational efficiency and service delivery. Faced with the challenge of supporting rapid growth, Avalara embarked on a journey with ServiceNow®, implementing modules across ITSM, SecOps, and HR Service Delivery. Partnering with Cask, Avalara streamlined their processes, leading to savings of 1000 hours per month in SecOps. The company also moved from manual processes to standardized HR case management and saw 2x company growth with zero increase in help desk size. Dive into Avalara's story of collaboration, innovation, and remarkable ROI achievements.</p>
Charting success in retail: TJX's CSM transformation journey
<p>Dive into the heart of innovation with TJX's transformative journey, where the introduction of the Consumer Product Certification Portal (CP2) redefined customer service management in retail. This round table discussion will unravel the story of TJX and GlideFast's collaboration, showcasing how strategic use of ServiceNow® CSM led to remarkable improvements in product safety compliance, operational efficiency, and customer trust. Discover the keys to their project success, including significant cost savings and automation achievements, setting new standards in retail compliance management.</p>
Digitizing end-to-end product lifecycle management in Pharma Supply Chain
<p>Roche’s Pharma Technical (PT) supply chain organization has responsibility for the introduction of novel products and product modifications across their manufacturing and supply chain network. This intricate process, termed product lifecycle management (LCM), spans the entire spectrum from conceiving new products, formulating development strategies for production. Learn about how ServiceNow is enabling LCM with breakthrough end-to-end visibility and enhanced decisions with data quality, automation to better support Pharma ‘s new operating model.</p>
Unlocking efficiency: Volkswagen's IT locker solution for ITAM
<p>Many organizations struggle with IT Asset transparency challenges and desperately require automated and efficient processes to manage IT and keep up with stockroom requests. Join this session to learn how, with the help of Deloitte, the leading German auto manufacturer created a network of IT-Lockers where equipment could be obtained and returned 24/7 without requiring human interaction. Experience how ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> was leveraged as the platform of choice and how it has increased process output more than 5-fold and reduced replacement cycle time from several days to hours, in only a few months!</p>
Meta's compliance renaissance with ServiceNow IRM
<p>Facing heightened regulatory demands, Meta partnered with Deloitte to build sustainable risk and compliance solutions. Utilizing ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> IRM, Meta improved operational efficiency and effectively met global regulatory requirements. Join this session to walk through the overall strategic vision of the collaborative project and how ServiceNow has been leveraged for value-added operationalization of these initiatives.</p>
Natura & Co's GBS makeover - Enhancing shared services and customer satisfaction
<p>Join this session and discover how Brazilian cosmetics company, Natura & Co, transformed its shared services organization utilizing a new SSC operational model powered by ServiceNow. In this session, learn the details of Natura & Co's extensive GBS effort as they collaborated with EY Teams to use App Engine to incorporate multiple regions and dozens of automated processes. Learn about its experience developing a virtual agent for end users and how it reshaped the customer experience while enhancing productivity. Real-time KPI tracking and demand management benefits will also be discussed.</p>
Leveling up HR - Reckitt automates over 90% of employee onboarding
<p>Reckitt is a global leader in consumer goods, bringing to market some of the most recognized brands in hygiene, health and nutrition. In such highly competitive markets, it is imperative for Reckitt to continuously innovate, simplify and digitize the employee onboarding experience, to acquire the best talent and onboard them effectively and efficiently. Join this session to hear how Reckitt transformed the employee onboarding experience via ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span>, achieving a 91.2% automation and digitization of onboarding processes and enabling HR to refocus on cultural onboarding and new hire engagement.</p>
Tyson Foods serves seamless frontline worker experiences on the Now Platform
<p>With over 140,000 team members across the world – many of them being deskless and having little access to traditional HR experiences – Tyson Foods saw the need to digitally transform and embrace new ways to reach their frontline workers. In this session hear Tyson’s HR transformation journey as it evolved and expanded access to meet team members where they are and improved employee experiences utilizing the strength of its solution ecosystem.</p>
Creating a better employee experience with Multi-Country, Single-Tenancy ITSM.
Suncorp spans New Zealand and Australia, with each country having a combination of shared and exclusive applications, processes, and workflows. The team needed create a better experience for New Zealand, reduce downtime, and increase employee productivity. Suncorp solved this with the New Zealand Portal recognizing user needs based on country. The results; employee NPS jumped to 85 (from 66), self-service increased 20% and the NZ Service Desk call volume was reduced by 33%.
Tips and tricks for faster, easier upgrades
Discover the latest tricks to turbocharge ServiceNow® upgrade experiences! Uncover the power of our new performance profiling tool for post-upgrade system optimization. Streamline upgrade process using dynamic upgrade plans and rules engine. Elevate excitement further by exploring our Automated Test Framework's test generation feature – a game-changer in ensuring a seamless and efficient upgrade journey.
A peek behind the curtain, how ServiceNow builds new Apps
<p>NowX is the ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> internal incubator that kickstarts new apps and has brought you apps such as process mining, supply chain, health and safety, accounts payable, and more. We take new apps from an Idea to a launched product before it "graduates" to a permanent home. Want to know the process we go through? From an Idea to research, design, and development I will walk you through how NowX does it using (mostly) the same tools that you have access to as well.</p>
Container vulnerabilities: A new adoption in Swedbank's vulnerability management process
In the perennial expansion towards Swedbank's cloud journey, the namespaces handed out to the development team were increasing month over month. Being one of the largest banks in Sweden & the Baltics, hailing the security slogan "security is everyone's business", the company imparted the need to adapt and integrate Prisma Cloud into container vulnerability response to bring awareness about the container vulnerabilities to the responsible teams. This in turn resulted in an increase in the efficiency of the vulnerability management process to formulate new steps for remediation.
AI-Powered (Low and No) Coding: Revolutionizing your development workflow
Unlock your potential in ServiceNow using Now Assist for Creator! This session is designed for developers, process owners, and architects eager to understand how to revolutionize their workflow with AI. Experience firsthand how Now Assist for Creator elevates application development, crafting automated, user-centric solutions. Leverage various intelligent platform tools to craft an application from the ground up assisted by generative AI. This session offers practical insights into text-to-code, text-to-flow, and flow recommendation.
Accelerate business outcomes with ServiceNow Impact
Join this hands-on workshop to discover how ServiceNow® Impact can help accelerate business outcomes, platform adoption, and the value realized from ServiceNow investments. Join this session to work with value acceleration experts and peers to build an end-to-end process to implement effective value realization.
Achieve full value & scalability: Leading practices for CSM
Learn the intended blueprint to fully take advantage of your CSM implementation across the enterprise and various types of complexities. Take a journey from the strategic reference framework across a customer personas and lifecycle, to the tactical key data models and better together connections with CMDB, FSM, ITSM and ITOM. Join this interactive session and learn how to create an innovative, comprehensive yet consistent and scalable implementation for customer operations based on leading practices and lessons learned.
L&T Construction’s journey to revolutionize Service desk and Asset Management
<p>In this session, join the largest infrastructure company in India to learn how the Now Platform® provides streamlined service desk operations and enhanced incident resolution processes leading to improved employee satisfaction and productivity. See how L&T Construction leveraged ServiceNow® automated workflows across ITOM, ITSM, and ITAM to streamline our work – saving time and money. Additionally, learn how improved visibility through ACC and increased control over IT assets helped optimize resource allocation, reduce unnecessary costs, and ensure compliance with regulations.</p>
NatWest’s journey to reduce MTTR with AIOps and Cloud Observability
The NatWest’s technology environment is large and diverse in nature, with infrastructure and applications hosted on a mixture of public and private cloud hosting, with distributed and mainframe architectures. Discover how NatWest is looking to reduce MTTR with ServiceNow® AIOps and Cloud Observability by utilizing auto root cause analysis and providing the right data to the right people for consistent views across a complex hybrid estate.
Goldman Sachs journey to an autonomous SOC: Guided incident response playbooks
The current industry cyber security benchmark is to detect a threat in one min, triage a security incident in 10 mins., and contain a threat in 60 mins. To be able to make this goal without having to increase the number of security analysts is to have a more autonomous SOC and guided playbook experience. Join this session to hear the Goldman Sachs journey as it led to automation touching 100% of SIRs, reducing knowledge articles by 75%, cutting in half the time it takes to train an analyst and improving the performance of the external SOAR. Overall, this has increased the speed and scale that the team has been able to respond to incidents.
How IDFC accelerates business value with ServiceNow Impact
Join this session to explore how IDFC FIRST Bank used ServiceNow® Impact to fuel its digital transformation. Facing challenges from siloed systems and solutions, a lack of ServiceNow expertise, and a need for value realization, the bank leveraged access to expertise, training sessions, technical and developer support, and accelerators—all part of ServiceNow Impact—to help the company deliver a consumer-grade employee experience.
How PepsiCo reduced legacy tools and custom integration with ITOM AIOps
Like many IT orgs, the struggle with fragmented insight and visibility and too many manual processes across teams causes more problems such as long MTTR. Learn how to standardized on ACC to reduce dependency on 3rd party monitoring tools and use ServiceNow® as one-stop shop for our end-to-end AIOps solution. Hear about improved alert correlation and enhanced self-monitoring. Support teams use Service Operations Workspace, AIOps Dashboard, and Service Mapping as visualization tools. Discovery gives better coverage for storage, cloud, Kubernetes, and more to help reduce MTTR and P1 incidents.
How U.S. Bank is accelerating toward 90% cloud adoption with K8s cloud discovery
U.S. Bank has a corporate goal of being 90% cloud with Kubernetes (K8S) architecture at the core of the cloud transformation strategy. During this session, learn how ServiceNow® is creating the foundation for scaling cloud adoption with Kubernetes discovery. Learn how K8S discovery is providing powerful data insights that the Cloud Enablement team uses to accelerate cloud adoption.
Royal College of Art enables staff and students with Enterprise Service Management
<p>As the no.1 Art & Design University in the world, the Royal College of Art has an expectation from its staff/students to deliver world class service. RCA’s focus is on research and addressing global challenges: ranging from mobility and urbanism, climate crisis, de-carbonization, to aging populations. Utilizing ServiceNow®, RCA has provided a differentiated experience to staff and students through Enterprise Service Management. The platform has exceeded expectations in self-service, time to resolution and customer satisfaction. RCA are now expanding these capabilities across the RCA.</p>
Simplifying procurement at PepsiCo
PepsiCo, a leading global consumer goods company, faced a fractured employee experience and siloed procurement processes that led to inconsistent business outcomes. Using ServiceNow®’s Sourcing and Procurement Operations solution, PepsiCo streamlined the employee request process and consolidated Purchase Request processing. Hear how the PepsiCo procurement team can now focus on building an improved supplier base and capitalizing on favorable contracts. Join this session to discover how PepsiCo has already achieved millions in cost savings, and find out what’s next on its roadmap.
Exploring Digital End-User Experience (DEX): A hands-on lab
Hybrid work makes it difficult to understand employees' experience with company-provided devices and applications. Issues with Wi-Fi, power supplies, and other factors are hard to find and diagnose. With ServiceNow® Digital End-User Experience (DEX), IT teams can measure and continuously improve the technology experience that they provide to employees. DEX collects, enriches, and processes data from employee devices, networks, user installed/SaaS apps, and the existing ServiceNow® estate. Experience the power of DEX first-hand in this lab!
Fonterra’s AI powered journey to streamlined customer service
The Fonterra Global Services Operations (GSO) team encountered operational inefficiencies, including the manual triage of 1,500 cases received daily across various channels. With the power of ServiceNow® Customer Service Management (CSM) and Task Intelligence, the Fonterra team successfully automated 80% of the case triage process, giving agents more time to focus on higher value tasks and identify process improvements. This achievement underscores the significance of collaboration across the Fonterra GSO team, their stakeholders, and ServiceNow.
Discover how ServiceNow boosts customer satisfaction and enhances Telesales for RaiaDrogasil
<p>RaiaDrogasil, the largest pharmacy chain in LATAM, faced challenges typical of retailers: Long queues, disparate systems, and low customer satisfaction. Discover how they scaled <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>CSM for an omnichannel approach, boosting sales from single calls. RD Executives share insights on unifying customer experiences, highlighting ServiceNow's impact on millions of interactions, elevating NPS scores, and fostering customer loyalty.</p>
Data surfing with Stream Connect
Get ready to catch the wave of data streaming! Learn how to ride the wave of Stream Connect and how to build robust and high-volume data integrations with Apache Kafka.
MVP 101: How to build apps and influence people (+ level up Citizen Developers)
<p>Did someone say naming convention? Join this session with an award-winning ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> MVP to learn more about the sources of power you can develop alongside your applications to truly inspire success within your projects. Hear how together we can build and maintain powerful and enduring teams, enabling everyone from Citizen Developers to Pro-Coders to build and maintain better, stronger, safer apps. Bring your best pen and pad as we interlace soft skills, technical tidbits and consulting charm.</p>
Millions of flow executions & imported records without crashing? Yes, we can!
<p>Imagine you need to import four million records over an HTTP connection and then perform excessive calculations and transformations on that data without impacting system performance. In this session, learn how the sysevent table and a Flow-based approach called “After Burner” to overcome this challenge. In addition, learn how to distribute a high load across all application nodes in such a way that users can continue to work without any loss of performance.</p>
Revolutionize approvals: Craft a central workflow with ERP Canvas & App Engine!
<p>Dive into this hands-on lab where you'll actively construct a centralised approval workflow using the powerful combination of ERP Canvas and App Engine. Discover the art of streamlined processes, combining ERP data and ServiceNow's powerful low code workflow engine unlocking unparalleled user experience for your approval management. Upgrade your workflow game!</p>
Create powerful workflows on top of SAP in ServiceNow without needing SAP skills
<p>Learn how to easily access SAP ERP data from within ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> using a new integration framework, ERP Canvas. Utilize low-code development platform, App Engine, to consume the data and create workflows on top of SAP to meet business needs with innovative solutions.</p>
