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Knowledge 2024

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SES3098

Discover how ServiceNow boosts customer satisfaction and enhances Telesales for RaiaDrogasil

<p>RaiaDrogasil, the largest pharmacy chain in LATAM, faced challenges typical of retailers: Long queues, disparate systems, and low customer satisfaction. Discover how they scaled <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span>CSM for an omnichannel approach, boosting sales from single calls. RD Executives share insights on unifying customer experiences, highlighting ServiceNow's impact on millions of interactions, elevating NPS scores, and fostering customer loyalty.</p>

Felipe Machado de Almeida
Raia Drogasil S/A
CCL1064

Data surfing with Stream Connect

Get ready to catch the wave of data streaming! Learn how to ride the wave of Stream Connect and how to build robust and high-volume data integrations with Apache Kafka.

CCB1131

MVP 101: How to build apps and influence people (+ level up Citizen Developers)

<p>Did someone say naming convention? Join this session with an award-winning ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> MVP to learn more about the sources of power you can develop alongside your applications to truly inspire success within your projects. Hear how together we can build and maintain powerful and enduring teams, enabling everyone from Citizen Developers to Pro-Coders to build and maintain better, stronger, safer apps. Bring your best pen and pad as we interlace soft skills, technical tidbits and consulting charm.</p>

Philip Swann 6x MVP
Head of Technical Consulting · Wrangu BV
CCB1124

Millions of flow executions & imported records without crashing? Yes, we can!

<p>Imagine you need to import four million records over an HTTP connection and then perform excessive calculations and transformations on that data without impacting system performance. In this session, learn how the sysevent table and a Flow-based approach called “After Burner” to overcome this challenge. In addition, learn how to distribute a high load across all application nodes in such a way that users can continue to work without any loss of performance.</p>

Maik Skoddow 6x MVP The Shaddow
Senior Manager · Accenture
CCL1237

Revolutionize approvals: Craft a central workflow with ERP Canvas & App Engine!

<p>Dive into this hands-on lab where you'll actively construct a centralised approval workflow using the powerful combination of ERP Canvas and App Engine. Discover the art of streamlined processes, combining ERP data and ServiceNow's powerful low code workflow engine unlocking unparalleled user experience for your approval management. Upgrade your workflow game!</p>

CCB1374

Create powerful workflows on top of SAP in ServiceNow without needing SAP skills

<p>Learn how to easily access SAP ERP data from within ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> using a new integration framework, ERP Canvas. Utilize low-code development platform, App Engine, to consume the data and create workflows on top of SAP to meet business needs with innovative solutions.</p>

Kanth Basavaraju
Senior Principal Outbound Product Manager – ERP Modernization · ServiceNow
Sandeep Voona
Senior Principal Inbound Product Manager · ServiceNow
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