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If you have been following ServiceNow's AI journey, you may have noticed quite a few changes recently .One of the biggest ones is the move from Now Assist to ServiceNow Otto. At the same time, Now Assist Center has evolved into AI Admin Center. So,...
Executive Summary Performance Analytics (PA) can give leadership a clearer view of service performance, operational risk, and improvement opportunities. However, the presence ...
ServiceNow runs nine World Forums in 2026. Two have already been, seven are still to come, and every one of them is free. This page is the full list with dates, venues and link...
ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...
ServiceNow World Forum Paris is at Paris Expo Porte de Versailles on 2 December 2026. Free, 8:30am to 6pm, and it is the last World Forum of the year. That last point is the re...
In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
_ Use Case: _ What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? _ Solution:...
_Nisarg Shah is VP of IT Operations Management at ServiceNow, responsible for AIOps and Service Graph _  This is the second article...
Everyone's talking about AI productivity gains. But what does it actually look like when an experienced instructional designer hands the first draft to an AI — and then has to d...
 With the introduction of...
This article is a sponsored by [MacPaw](https://macpaw.com/) The phrase “artificial intelligence” has many excited, especially those in tech. But for those of us in creative fi...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
About This Document SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management directly to product exp...
