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Server-Side GlideRecord Returns Zero Rows for One User and Rows for Admin: the Before-Query Business Rule That Hides em_alert It isn't ACLs. GlideRecord ignores those, and knowing that will send you the wrong way. ServiceNow · Event Manag...
On July 22 we will be hosting another Platform Academy and this time it will be another Ask the Expert session. These sessions are usually super engaging, fun and full of questi...
Facility teams need a streamlined map export workflow that delivers ready-to-use layouts without manual rework ensuring consistent, labeled, and print-optimized output across mu...
CSS is listening to us. [No, not like _that_](https://www.snopes.com/fact-check/is-amazons-alexa-emitting-unprompted-creepy-laughing/). Rather, CSS is accumulating more and more...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to buil...
We're pleased to share that the next ServiceNow Arkansas User Group meeting will take place on Wednesday , July 2 9th at NWACC in Bentonville, AR. ServiceNow...
Overview All organisation knows an estimate of how much each incident, at least, costs to be resolved. Some have very basic information, some other have it broken down per cat...
A lot of us are still in "will this actually work" mode with AI agents. Meanwhile, they're already doing entire categories of work—at scale, at Fortune 500 companies. Cat Goetze...
Federal employees spend too much time chasing approvals, navigating disconnected portals and managing work that should be handled automatically. EmployeeWorks changes that. Powe...
What is Import in CWM? Import feature in CWM lets you bulk-create CWM Tasks or Agile Stories on a Board by uploading a file with structured tabular data i.e. a spreadsheet, do...
We'll be hosting another Platform Academy on Wednesday Jun 24. And this time it will be another one on the Platform Analytics vision, the product strategy we're utilizing toward...
In 2024, an Air Canada customer asked a chatbot about bereavement fares. The bot confidently gave him a refund policy that didn’t exist. The airline refused to honor it. A tribu...
Hello SNUG Members, Please join me in congratulating our longtime SNUG Leader, Paul Porter, on his well-deserved retirement after a long and successful career in techno...
Review : Basic Authentication Account Security ![GauravShirsat_0-1780816421540.png](https://www.servicenow.com/community/image/serverpage/image-id/518919iABC6C8E9A6E73E7B/image...
At some point Claude will touch files you didn't want changed, or a commit will land that needs to be undone. Here are the three git undo tools in order of severity, plus the st...
Previous: https://www.youtube.com/watch?v=aXnbjYxCRAY&list=PL3rNcyAiDYK2Pd\_HgNb8E2tw4Mb0vw1f1&index=24 Next: https://www.youtube.com/watch?v=rrXgw4XgCKg&list=PL3rNcyAiDYK2Pd\_H...
![NirbhikaA_2-1779799442764.png](https://www.servicenow.com/community/image/serverpage/image-id/517409i78760D4A3CC38547/image-size/medium/is-moderation-mode/true?v=v2&px=400 "Ni...
What? Another article about [centering](https://css-tricks.com/?s=centering)?! But all we have to do is use display: flex | grid, then align-items: center. No, it’s align-conten...
https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fd4qXXPvYaqc%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwa...
Table of Contents [Product Overview & Vision](_Toc229676764) 1. [What is Employee Slate and how does it differ from Employee Center (Employee Center) / Employee Cente...
In the [first part of this series](https://www.smashingmagazine.com/2026/04/identifying-necessary-transparency-moments-agentic-ai-part1/), we talked about the Decision Node Audi...
In ServiceNow projects, failures rarely happen because someone doesn’t know how to write a Script Include or configure a Flow. They happen because the wrong thing was built—pe...
> “I think I’m done with reality.” > > — [The Seventh Circle](https://music.youtube.com/watch?v=oVyZNLx46IA&si=9YtNpbZVCJiPZcp-) by Architects We’ve all, at some point, had th...
Through many discussions with industry colleagues, we’ve started hearing a phrase more often when swapping stories about AI adoption: > “Now I don’t have to bug [someone].” Pr...
 Creating _Declarative Actions_ t...
