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Every conversation I have with leadership around AI Agents hits the same wall within ten minutes: _“Which use case do we actually start with?”_ How do you actually decide? Every AI Agent conversation I've had with a client this year hits the same ...
With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-t...
General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceN...
AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...
It comes up on nearly every candidate call I have, usually about twenty minutes in, once we’ve got past the money. “Should I stay in consulting, or should I go in-house?” Ther...
In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...
On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...
The Challenge Protected health information (PHI) breaches remain the top compliance concern for healthcare organizations, and regulators treat them accordingly: PHI violations a...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
Meet two ServiceNow colleagues who found their way from India to Australia and into each other's lives. They’re two working moms with kids the same age, (almost) the same name, ...
Shachar Meir @shacharmeir has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they f...
Shachar MEIR has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they fail and what ...
Shachar MEIR has spent 20 years fixing data teams and understanding why they fail. In this live episode, Shachar joins Juan and Tim to discuss the reason why they fail and what ...
Ever since the commercialisation of the Graphical User Interface pioneered by systems like the [Xerox Star](https://en-academic.com/dic.nsf/enwiki/50007:~:text=Xerox%20Star,toda...
The Touchless Enterprise · Part 6 of 6 Six things that bite you. None of them show up on a whiteboard. All six showed up in production — usually months after launch, once nob...
The Touchless Enterprise · Part 5 of 6 Scoped to a category, not a team. Layer 3 is where the pattern gets specific — and where the org chart stops being the right boundary. ...
Flow Designer is a foundational skill on the Now Platform. You cannot move forward as a real ServiceNow practitioner without mastering it, and one of the most common pitfalls in...
Let’s get our hand dirty with an actual build. We will build and register an external AI agent, then walk through discovering, activating, and calling it directly from ServiceNo...
ServiceNow’s Australia release (GA May 5, 2026) introduces significant enhancements to the Configuration Management Database (CMDB), with a strong focus on AI-driven automation,...
_ Use Case: _ What constitutes Event Management and how is it managed through ServiceNow? Are there any configurable solutions available within ServiceNow? _ Solution:...
Autonomous workforce FAQ and troubleshooting Last updated September 2026 - What is an autonomous workforce and AI specialist? An autonomous workforce is a collection...
Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceN...
Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: _Is Se...
Hello Asset Management Community, We're excited to invite you to the Q4 2026 Asset Management Product Roadmap Webinars! During these dynamic presentations, we will cove...
Hello Asset Management Community, We're excited to invite you to the Q4 2026 Asset Management Product Roadmap Webinars! During these dynamic presentations, we will cove...
