Since our release of ServiceNow’s Generative AI solution, Now Assist, more and more of the customers I talk to are interested in applying AI to drive Intelligent Automation in the platform. Intelli...

Automation Discovery is a quick way to use machine learning to find potential automation opportunities in your data. When I say quick you can install the application, configure, run the report, and...

Task Intelligence models need a lot of data to be effective, we recommend at least 10k records to train your Task Intelligence models . If you try to train your model with less than 10k records you...

Automation Discovery uses machine learning to identify potential automation opportunities in your HR case data. For example, Automation Discovery can help you identify potential Virtual Agent conve...

You’ve installed the Predictive Intelligence/Task Intelligence plugins on your instance and you’ve trained your first model. But something looks wrong, your precision is low or when testing “unable...

Released in Tokyo, Task Intelligence for Customer Service brings the latest in ServiceNow’s AI innovation to our [Customer Service Management](https://docs.servicenow.com/bundle/utah-customer-servi...

In this article I’ll cover the last of the Predictive Intelligence frameworks, regression. We’ll start with the primary use case and then dive into guidelines on how to tune your regression model. ...