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ServiceNow AI Voice Agents GenAI-powered voice agents built for natural, dynamic phone conversations that resolve issues in real time Now Assist Powered • CCaaS Integration Required for PSTN Calls • App calling supported without CCaaS What A...
A lot has happened in CSS in the last few years, but there’s nothing we needed less than the upcoming Olfactive API. Now, I know what you’re going to say, expanding the web in a...
April Fools’ Day pranks on the web imply that we’re not trying to fool each other every day in web design anyway. Indeed, one of my [favorite comments](https://css-tricks.com/sc...
Short n’ sweet but ever so neat, this issue covers light/dark favicons, @mixin, anchor-interpolated morphing, object-view-box, new web features, and more. SVG favicons that re...
Starting the new month with a little inspiration boost — that’s the idea behind our [monthly wallpapers series](https://www.smashingmagazine.com/category/wallpapers) which has b...
Automatically triage, research, and manage complaint cases end-to-end through a coordinated team of specialized AI Agents Accelerate Complaint Case Handling is an agen...
I deployed a contact form that last month that, in my opinion, was well executed. It had all the right semantics, seamless validation, and great keyboard support. You know, all ...
I’m really interested in this emerging idea that the future of web design is Generative UI Design. We see hints of this already in products, like [Figma Sites](https://www.figma...
We are excited to announce the general availability of the Microsoft Defender Incident ingestion integration with ServiceNow Security Incident Response (SIR). This integrat...
1. The Problem If you are running ServiceNow ITOM alongside Infoblox for DDI (DNS, DHCP, IPAM), you have probably already discovered the out-of-the-box [Service Graph Connecto...
Building a true culture of digital accessibility in a company is a mission of resilience and perseverance. It’s not difficult for the discourse on accessibility to fall into the...
Over the last few years, there’s been a lot of talk about and experimentation with [scroll-driven animations](https://css-tricks.com/unleash-the-power-of-scroll-driven-animation...
It's been five months, and we have a lot of catching up to do. Season 2, Episode 1 covers the ServiceNow Community highlights from January and February — including the 2026 MVP ...
How to Copy (Duplicate) Feed Overview The Copy Feed (also referred to as “Duplicate ETL Transform Map”) feature in IntegrationHub ETL allows users to create a new ET...
What do you create? My contributions to the Community are answers to questions mostly, but I also really enjoy one-on-one coaching and live events. I do that through pod...
Editor’s note: Mat Marquis and Andy Bell have released [_JavaScript for Everyone_](https://piccalil.li/javascript-for-everyone/lessons), an online course offered exclusively at...
Digital services have become the primary delivery mechanism for business value. When they degrade or fail, the consequences extend far beyond the IT organization, measured in lo...
https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Futs1l4z0O7I%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwa...
Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations If you manage workspaces in ServiceNow, you have probably run into situations where the out-of-b...
For this issue of What’s !important , we have a healthy balance of old CSS that you might’ve missed and _new_ CSS that you don’t want to miss. This includes random(), random-ite...
When I talk about layouts, I’m referring to how you place items on a page. The CSS properties that are widely used here include: - display — often grid or flex nowadays - margi...
For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I...
For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I...
Almost any kind of application written in JavaScript works with times or dates in some capacity. In the beginning, this was limited to the built-in Date API. This API includes b...
Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familia...
