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If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. Maybe the flow contains a 30-minute timer. Maybe it's waiting a few hours before...
As ServiceNow environments grow, organizations often end up with dozens or even hundreds of catalog items that require different approval groups. A common approach is to create ...
The September 2026 release gives organizations more ways to express their brand in EmployeeWorks Web App, helps employees find and navigate content more easily, and expands comm...
What is MCP Server Console? MCP Server Console is the inbound surface of ServiceNow's Action Fabric, giving enterprises a centralized workspace to register, govern, and...
ServiceNow's own [Getting started with Core Business Suite](https://www.servicenow.com/community/core-business-suite-articles/getting-started-with-core-business-suite/ta-p/34778...
Sooner or later, a CFO looks at your wireframes and asks what any of it actually _does_ for the bottom line. Storyboards don’t answer that question, and the era when a 5-minute ...
The list of TMF APIs certified as of Brazil Release, Sep 2026are given in the table below. There is support for one new API i..e TMF 679 - Product Offering Qualification...
ServiceNow runs nine World Forums in 2026. Two have already been, seven are still to come, and every one of them is free. This page is the full list with dates, venues and link...
ServiceNow World Forum London is at ExCeL on 20 October 2026. Free to attend, 8:30am to 6pm, and this year it closes with Louis Theroux. We go to these events every year, and t...
ServiceNow World Forum Amsterdam is at RAI on 28 October 2026. Free, 8:30am to 6pm, and it is eight days after London. That gap matters more than it sounds. If you are in the B...
ServiceNow World Forum Paris is at Paris Expo Porte de Versailles on 2 December 2026. Free, 8:30am to 6pm, and it is the last World Forum of the year. That last point is the re...
If you're running Risk Management and considering the move to Advanced Risk, the switch itself is a single system property — but what it does behind that switch is significant a...
Every conversation I have with leadership around AI Agents hits the same wall within ten minutes: _“Which use case do we actually start with?”_ How do you actually deci...
AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, sec...
In the last fortnight ServiceNow patched three vulnerabilities in its AI Platform that each scored a perfect 10.0, none of which required authentication to exploit. In the same...
On 27 August, ServiceNow published a security advisory covering four vulnerabilities in the AI Platform. Three of them scored a perfect 10.0. None of them need authentication, ...
Developers, please prepare for landing; Developer Passport: Brazil is almost here! ✈️🇧🇷 Join us September 14th - 18th for a full week of live sessions designed to get you ready ...
Roughly a third of the ServiceNow roles that land on my desk have the wrong title on them. Not slightly wrong. Wrong in a way that costs the client six weeks and a rejected off...
Ever since the commercialisation of the Graphical User Interface pioneered by systems like the [Xerox Star](https://en-academic.com/dic.nsf/enwiki/50007:~:text=Xerox%20Star,toda...
_ Question: _ What is the purpose of the use case? How can it be identified? What areas should we concentrate on, and how will it assist in the operational aspects of IT? &nb...
The Touchless Enterprise · Part 6 of 6 Six things that bite you. None of them show up on a whiteboard. All six showed up in production — usually months after launch, once nob...
The Touchless Enterprise · Part 5 of 6 Scoped to a category, not a team. Layer 3 is where the pattern gets specific — and where the org chart stops being the right boundary. ...
Understanding Assignment Group in Trigger Rules Assignment group conditions work differently depending on when your trigger runs. Include assignment group in your con...
Flow Designer is a foundational skill on the Now Platform. You cannot move forward as a real ServiceNow practitioner without mastering it, and one of the most common pitfalls in...
She started with a passion for teaching. She found her purpose in tech. Kristin planned to become a high school teacher, but after discovering the ServiceNow AI Platform, her ca...
