Rules and skills are the two ways to customize ServiceNow Build Agent, and they work very differently. Here's when to use each one. What's in this video? - Rules persist in every session: standards, naming conventions, security and governance - Skills are on-demand templates for repeatable tasks, audits and decisions - Who benefits: developers, admins, architects and security teams Clipped from the Build Agent episode of the Developer Passport Brazil series. #ServiceNow #BuildAgent #AIAgents #LowCode #DeveloperPassport