If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD), there is now an in-platform version of that assessment built into AI Admin Center. This is where we recommend customers start their AI readiness work.

Why use the in-platform AI readiness version:

• No separate app to install, update, or manage
• Readiness sits alongside the rest of your AI administration in one place

How to get started

• Confirm your instance is on a supported release: Zurich Patch 10 or later, or Australia Patch 3 or later.
• Navigate to AI Admin Center. 
• Run the readiness assessment from the AI Admin Center homepage. 
• Review the results and work through the recommended actions before you activate additional Otto or agentic capabilities.

If you already use the AI Readiness Evaluation store app

Your existing installation continues to work for now. We recommend running the assessments from the AI Admin and using it as your reference going forward.

Learn more

For an overview of everything AI Admin Center offers, including how readiness fits in, read @Sharon Barnes' AI Admin Center Hub post, here.