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EAM Models & Assets Part 1: The 4 Enterprise Model Types

ServiceNow Community · Oct 05, 2026 · video

"In this video of our EAM Models & Assets series, we take a technical deep dive into the four enterprise model types. Model type is a permanent decision that shapes every downstream lifecycle behavior, so every EAM admin should understand all four before creating a model. Topics covered: Simple models: standalone serialized assets Consumable models: quantity-tracked assets Pre-Assembled models: OEM bundles with a component hierarchy User-Assembled models: customer-built kits Component property flags: Required, Hot Swappable, and Repairable Why choosing the wrong model type can't be corrected without migrating asset records"

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https://www.youtube.com/watch?v=KlK9NvctuPg