In this series of videos, I wanted to personally walk you through some of the core capabilities and design decisions behind Flow by ServiceNow. If you're new to Flow or a admin looking to get started, these offer a great first glance at how the system is intended to work and why. Note - due to how fast the product is evolving, some UI may no longer reflect the current state of the product, however we anticipate core principles to persist.

 

1.) Day 1 Setup & Administration

https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dah3XnUEE3_U&type=text%2Fhtml&schema=youtube&display_name=YouTube&src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fah3XnUEE3_U

 

2.) Requestor / Employee Slack Experience

https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DUayX88utDmQ&type=text%2Fhtml&schema=youtube&display_name=YouTube&src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FUayX88utDmQ

 

3.) Fulfiller / Service Desk Agent Experience

https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DaXgMFsNWVNA&type=text%2Fhtml&schema=youtube&display_name=YouTube&src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FaXgMFsNWVNA

 

4.) Natural Language Automation Building

https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj7zQ1wFdSmY&type=text%2Fhtml&schema=youtube&display_name=YouTube&src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fj7zQ1wFdSmY

 

5.) Integrations, Assets & Knowledge

https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DXftYrX4nCis&type=text%2Fhtml&schema=youtube&display_name=YouTube&src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FXftYrX4nCis

 

I hope you find this helpful,

Darius - Head of Product