I want to thank everyone who was able to attend and a huge thank you to everyone involved in planning, organizing and executing a fantastic event.

Attached is the slide deck that I presented on Underdog Features which focused on how to use the biggest feature of all: Your Data!

Here are some other useful links to information about the capabilities discussed.

 

Process Mining

This page has links to all the resources you need about Process Mining.  From getting started to diving in deep, this information is put together by our wonderful product management team.

Predictive Intelligence - Cluster Analysis

Documentation on creating and running your own clusters. If you can filter a list of records, you can run clustering!

 

Cluster Treemap Analysis – Developer Share Download

Download the update set to do deeper analysis of your clustering solutions.  This is the tool I built on the platform using Build Agent to make sure we were getting the most out of the clustering data.

 

Knowledge Center

Knowledge Center is a relatively new addition to the platform and is a powerful tool to build, manage and maintain your knowledge bases and articles.  If you’re not using this capability you are losing out on the benefits of some powerful tools.

 

AI Search Analytics Dashboard

Use the AI Search Analytics Dashboard to understand what your users are looking for and how they are asking for it.  The best automation and AI capabilities are useless if people aren’t finding it.  Understand how your users are interacting and searching for help to get them the service they deserve!