Auto IT Journey Map: Where does Change Management fit in? (now highlighted)
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Aug 18, 2026
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To all my new users, and those switching to the Auto IT Journey, we know that there is a lot of detail on the amazing journey map. To help many of you out (and for those who keep asking me), I have highlighted where 'Change Management' is on the journey so you can see where it specifically is mentioned. Note the SKU requirements at the bottom of each column. You will need to zoom in.
This map is the exact same as the original IT Journey that was posted earlier this year, it just highlights areas where Change Management are located.
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https://www.servicenow.com/community/itsm-articles/auto-it-journey-map-where-does-change-management-fit-in-now/ta-p/3588599