Thank you for joining us July 22, at 12:00 PM ET for another exciting Ask the Expert session. Within these unscripted sessions we are fully there for you, answering your questions live and in chat. Use the quicklinks below to immediate navigate to a specific question. Chapters: 00:13 Introduction 03:37 Start Ask the Expert 04:13 After upgrading to Australia, how do we set Dashboards as the default landing page for new users instead of Service Operations Workspace? 05:30 Are Performance Analytic Indicators used by Platform Analytics? 07:37 Is there any possibility to get the Text analytics back? 12:05 Our CoreUI-to-new-experience dashboard migration caused inconsistent widget alignment. What's the best approach to prevent this? 15:32 Dashboard components disappear when using date filters with bar charts, especially for single-day or pre-data-existence dates. Known issue? 16:15 "Switch to Next UI" in Dashboard Library redirects to migration center with no dashboards listed. Known issue? 17:53 Is there ServiceNow training for those starting off with Platform Analytics or wanting to learn how to use it? 22:36 Is there an out-of-box view showing Platform Analytics plugins, versions, components, and release notes? We want to put this on a dashboard to track when PA items need updates. 24:03 Partial migrations create UX friction with inconsistent navigation between experiences. Performance Analytics shows recent dashboards via carat dropdown, but Platform Analytics doesn't. Is this being fixed or do you have a workaround recommendation? 25:50 What's the best migration path for Australia adoption without immediate Platform Analytics readiness? How do you handle user training at scale, permission/role mapping, and change management? 27:52 Is there a bulk migration capability to convert our old reports (not in dashboards) into Data Visualizations? 30:50 Reports with RITM variables break during migration—this was reported earlier this year with an expected fix in the Brazil release. Has that timeline changed? 31:44 When migrated dashboards are rolled back to Core UI, new Platform Analytics content doesn't carry over. Is this by design? We're also seeing missing features in migrated reports, forcing users to unmigrate for changes. 33:33 Does "Try with selected content" migrate both dashboards and reports? What migration log messages indicate partial success (reports OK, dashboard fails)? 36:19 After Australia, our stakeholders lost direct CoreUI reporting menu access—it moved to Platform Analytics Dashboard. They need time to adapt to the new navigation flow. What's your recommendation for easing this transition? 39:19 Our users know reports and dashboards but can't commit to a six-hour Now Learning course. Is there a concise crash course—YouTube or similar—that doesn't require Now University account creation? 41:55 Department and Product Group dependent configurations - How to configure without script in Dashboard? 45:00 Are Performance Analytics module and reporting features still fully supported in Australia and Brazil releases, or have any features been deprecated or decommissioned? 45:54 Group-type interactive filters don't work on Platform Analytics dashboards. When will all interactive filter types be available? 47:03 How do report_admin, report_scheduler, and pa_admin roles map to Platform Analytics? Do new PA roles need AD groups or is it automatic? 53:14 Wrap up & What's Next You can find the ServiceNow Community blogpost here: https://www.servicenow.com/community/performance-analytics-blog/platform-analytics-academy-july-22-2026-ask-the-experts/ba-p/3571323 Please register here to join us live every other Wednesday at 9 am Pacific/Noon Eastern: https://info.servicenow.com/ServiceNowExchange-Platform.html?referenceSource=Impact-90567&campid=90567&cid=e:SEM-CS-ImpactRegPage-06JUN22-Global&utm\_source=marketo&utm\_medium=email&utm\_campaign=SEM-CS-ImpactRegPage-06JUN22-Global #servicenow #platformanalytics #servicenowaustralia