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Do More With Less Turn Your App Engine Apps Into Autonomous Workflows

ServiceNow Community · Jul 30, 2026 · video

Your U.S. Federal Civilian mission is too important to lose to manual triage and routing. The ServiceNow team built a better way. Your team carries the same mission as always. You don't carry the same-sized team. Travel requests still need routing. Incident triage still needs classification. Escalations still need human eyes. You just have fewer people to do it. What if your App Engine apps handled the manual work instead? We'll show you a live Travel Request Routing Agent that classifies, triages and escalates across your mission areas without stepping away from the app you already own. Full app governance and auditing trail. FISMA compliant. Ready for your first POC. What You'll Get • A working demo of Now Assist for App Engine built on federal workflows • Clear view into how automation reduces manual triage work • A fast path to POC in your own environment

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https://www.youtube.com/watch?v=Hr8iZYus_n0