Provides an overview of the Sidebar messaging application in ServiceNow workspaces, with an example from the Customer Service Management application. 00:00 Intro 00:07 What is Sidebar? 00:30 Sidebar use case one – Agents discuss existing incident 01:57 Sidebar use case two – Agents collaborate during live chat with end user 03:03 Sidebar configuration 03:17 Sidebar installation #servicenow #servicenowdemo #sidebar This video was recorded in the Tokyo release. Roles required: admin For more information on the new features of the Sidebar, see: ServiceNow product documentation: Sidebar: https://www.servicenow.com/docs/bundle/tokyo-servicenow-platform/page/administer/conversational-interfaces/concept/sidebar-overview.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and- certification.html ServiceNow Community: https://www.servicenow.com/community/agent-chat-routing-and-sidebar/ct-p/agent-chat-routing-sidebar Conversational Interfaces Academy ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/