In this special Ask the Experts: Knowledge Management session, the Platform Knowledge team answers your toughest, most practical questions about running and scaling Knowledge Management on the ServiceNow platform, specifically focused on early adopters of the new Knowledge Center.

This isn’t a feature walkthrough — it’s a candid, real-world discussion covering governance, AI readiness, content quality, adoption strategies, and platform best practices.

During the session, the team addresses questions like:

• What’s the best way to manage duplicates and content gaps?
• How does AI and Now Assist impact Knowledge Management?
• What roles should own knowledge health?
• How do we prepare our content for AI Search and Virtual Agent?

The experts also share practical advice from real customer scenarios — including how to drive adoption, maintain content freshness, avoid knowledge sprawl, and align Knowledge Management with broader digital transformation initiatives.

Whether you’re a Knowledge Manager, Platform Owner, ServiceNow Admin, or Developer supporting self-service and AI, this session delivers honest insights you can apply immediately.