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Over the years, I’ve worked with a lot of different organizations, and almost every time this topic comes up, I see the same reaction.
Most customers are familiar with SLAs… kind of.
They usuall...
SLA vs OLA vs UC… What do these actually mean (in real life)?
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4 months
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Your CSAT scores tell you customers aren't happy. Process Mining tells you why. In this episode of Process Mining in Minutes, see how to visualize the way cases actually flow through your service o...
Process Mining in Minutes — Minute 7: Case Management
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ServiceNow licensing is not a procurement conversation. It is an architecture decision. This three part video series breaks down licensing fundamentals, user types, packaging tiers, and cost trade ...
ServiceNow Licensing Fundamentals for Architects and IT Decision Makers
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4 months
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So, you build a data table with long rows, lots of columns, and horizontal scroll on the container. It works fine with a mouse and you ship it.
But! When a keyboard user Tabs into the table, its f...
Today's guest is Michael Sutherland, Manager of Applications for ServiceNow at Franciscan Health. Founded in 1875, Franciscan Health is a leading Catholic healthcare system dedicated to compassiona...
Video
ServiceNow E217: 'Automating Healthcare with ServiceNow' with Franciscan Health's Michael Sutherland
ServiceNow Podcast Series
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4 months
Selecting the right risk consulting services is a critical decision for any global enterprise operating in highly regulated industries such as Finance, Pharma, and Healthcare. The complexity of reg...
Choosing the Right Risk Consulting Services
REDE Consulting
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4 months
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Your CIO wants proof the platform is earning its keep. Your Chief AI Officer needs a governance story before the DTA's June deadline. And your Cyber Lead wants evidence you're not letting complianc...
Three Plays for Australian Federal Government: Executive-Ready Evidence with ServiceNow Impact
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4 months
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Say Hello to Your AI Coach on ServiceNow University
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4 months
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The capability is here. Whether it works depends on what you bring to it.
Can AI give Technical Governance the makeover it needs?
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4 months
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Intune does not natively support rolling time-window filters such as “updated within the last 24 hours.” However, ServiceNow’s Robust Transformer can handle this effectively. Here’s a clean approac...
Filtering Intune Records from the Last 24 Hours in ServiceNow Using the Execute Before Script
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4 months
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ServiceNow Knowledge 2026 AI Control Tower Challenge introduction ValuePattern ServiceNowMVP Wrangu
Video
ServiceNow K26: Introducing the AI Control Tower Challenge
The Value Pattern
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4 months
11 background scripts and 12 encoded queries to find most systems creating incidents on your ServiceNow instance
Integrations creating Incidents and how to identify them
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4 months
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If you’ve ever tried to build out a Technology Reference Model (TRM) in ServiceNow and something just didn’t seem right in the data, chances are the root cause was a lack of normalization.
In Soft...
Why Data Normalization Matters for SAM and Enterprise Architecture in ServiceNow
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4 months
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At ServiceNow Knowledge 2026, the focus was on the need for clean data to ensure effective AI governance. The new RaptorDB and AI Control Tower were introduced, but they rely on pre-existing data q...
Your AI Controls Don’t Govern the Data That Feeds Them; What K26 Proved
SNC Development
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4 months
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Executive Summary
Most organizations today don’t struggle with adopting new technology. They struggle with managing what they already have. Software sprawl, unclear ownership, inconsistent lifecy...
SAM in Enterprise Architecture - Practical Best Practices for Aligning SAM, TPM, and TRM
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4 months
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Catch ServiceNow President, Chief Product Officer, and Chief Operating Officer Amit Zavery and special guests as they dive into how ServiceNow builds and scales AI you can trust. https://www.servic...
Video
The Blueprint for Agentic Business | ServiceNow Knowledge 2026 Day 2 Keynote
ServiceNow
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4 months
A subset of the broader Complete Kickstart Your Australia Release Guide. This focuses on Industry Solutions including:
- Finance / Banking
- Government
- Healthcare & Life Sciences
- Manufacturing...
Kickstart Your Australia Release - Industry Solutions
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4 months
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[Now available on ServiceNow University after login](https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=e80ae68d47837694c2f2090fe16d431f&s=1&ssa=3)
[Sprint to Workfl...
Sprint to Workflow Data Fabric Certification (Q1 2026) for partners - recap
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4 months
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We're excited to introduce Smart Assessments — a powerful capability in Supplier Lifecycle Operations (SLO) that makes it easier than ever to configure, distribute, and track supplier assessments a...
Introducing Smart Assessments in Supplier Lifecycle Operations
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4 months
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Why is topic discovery in NAVA harder than it looks?
Getting Now Assist to suggest the right Virtual Agent topic sounds straightforward. In practice, enterprise deployments tell a differe...
How to ensure NAVA proposes two different topics every time
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4 months
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