ServiceNow News
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Unlocking the Power of sys\_audit for Effective System Auditing
On January 16th, our Platform Fundamentals Academy offered the opportunity to explore the full potential of sys audit. From basic se...
Platform Fundamentals Academy - January 16th, 2025 - Unlocking the Power of sys_audit
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over 1 year
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2025 - Platform Fundamentals Academy Sessions
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A ServiceNow platform requires an effective governance body. Of course, every organization has its own ways to structure, staff, and organize its governance body. This article outlines activities a...
Governance or no Governance. That is the Question.
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over 1 year
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Here we share the Recommended Implementation Sequence for Cloud Cost Management (CCM).
We recommend this document is used in conjunction with '[The Path to Value for a CCM Program in ServiceNow](h...
Cloud Cost Management - Recommended Implementation Sequence
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over 1 year
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The attached document contains highlights of what is offered out-of-the-box with Talent Development. There are overviews for each Talent Development application, summaries of key functionality, for...
Talent Development - Out of the Box Overview [Xanadu Release]
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What Is Agentic AI and Why Should I Care? | The Break Point Podcast
ServiceNow Dev Program
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over 1 year
In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and...
Podcast: Break Point - What Is Agentic AI and Why Should I Care?
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In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and...
What Is Agentic AI and Why Should I Care? - Break Point
ServiceNow Podcasts
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over 1 year
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Embark on a journey to master UI Builder with our step-by-step tutorial, perfect for beginners eager to learn and get introduced to this powerful tool.
UI Builder Essentials: Navigating UI Builder - A Step-by-Step Tutorial
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over 1 year
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As we move further into 2025, let's take the opportunity to look back at everything we’ve accomplished together. From game-changing conversations to insightful pieces of content to groundbreaking e...
Your ServiceNow Community Wrapped 2024: Celebrating a Year of Growth and Connection
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over 1 year
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Hello SNUG Members!
We are excited to share the next Cleveland SNUG will be on March 25th at KeyBank! We are looking for customers who want to present and partners who want to sponsor.
If you'r...
Save the Date - Cleveland SNUG March 25th (Need Partner Sponsor!)
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over 1 year
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I was reading through Juan’s recent Almanac entry for the @counter-style at-rule and I’ll be darned if he didn’t uncover and unpack some extremely interesting things that we can do to style lists, ...
Some Things You Might Not Know About Custom Counter Styles
CSS-Tricks
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over 1 year
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Hello Richmond SNUG Members!
We are excited to be planning the next Richmond SNUG for this March and we are looking for customers who want to:
Present: SNUG presentations are typically 30-minu...
Upcoming SNUG: Call for Host, Speakers, and Sponsor
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over 1 year
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Often, we need to configure a document template for a table and generate a PDF file to attach to the target record using server-side scripting.
Here's how you can generate and attach the document ...
Generating and Attaching Document Templates in ServiceNow to Record - Server Side
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How can you connect ERP Canvas to SAP
In this article we will explain how you can connect ERP Canvas to your SAP system. We will describe four possible scenarios, and explore the possibilities in...
How to connect ERP Canvas to SAP - four different scenarios
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over 1 year
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Often, we need to add a Watch list to the standard ticket configuration. However, out-of-the-box (OOB) this isn't allowed due to the business rule "Allow only whitelist fields for Header" Since thi...
Adding Watch List to Standard Ticket Configuration in ServiceNow
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over 1 year
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Often, there's a need to copy attachments from a record producer's attachment variable to the target record. Unfortunately, there's no direct out-of-the-box solution for this in ServiceNow.
Howeve...
Copying Attachments from a Record Producer's Attachment Variable to a Target Record in ServiceNow
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over 1 year
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Had an AH HAH! moment yesterday I'd like to share.
I had always wished Flow could trigger based on a sysevent, but I never realized how simple it was until now.
This article will help you trigg...
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Trigger a Flow based on an Event (even if its scheduled)
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over 1 year
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1. Is MMS supported?
There are two types of MMS - long text MMS and media MMS(file attachments). Long text MMS is supported both inbound( i.e., end user sending message to agent) and outbound (...
FAQs - Conversation SMS Integration with AWS End User Messaging
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over 1 year
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